Doc Savage Heating & Air Conditioning

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Outstanding job

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Very good

They finished on time.

They seem to be a business of honesty and character. I got the same vibe when I spoke with the owner It was great! first called about my air ducts, as I thought I needed to have them cleaned since the exit vents had dust around them. I moved into a newly purchased home built about three years ago. I described the dust level and they were straight up honest that I probably really didn't need a duct cleaning. I didn'ttell them, but it turns out anyway that I have flex-duct. I learned later that it's nearly impossible to clean flex-duct and really needs to be maintained, because the the high power vacuum used to clean ducts just shreds the flex-duct. Anyway. I had them come out and perform service on the HVAC equipment. The gentleman (Scott(?)) educated me the entire way. He even explained and showed me how much power each module uses (showed my using his ammeter that measures live current). He also explained what each reading meant (i'm an electrical engineer, so i was just curious what makes the thing tick. He also used a fiber optic snake camera to look around in the upstairs equipment. Turns out too that what I though was a layer of dust was simply the interior insulation of ductwork. The inner skin of flex duct is typically transparent. Overall I had a great experience. He didn't seem to be pulling my leg or be artificial with me. He did a good and thorough job. .

I was not very happy with their work. We were renovating our upstairs and we were already paying a plumber. We bought numerous stuff from Doc Savage like heating and air, a branded water heater which was $1500 one. It was a very nice one. So about a year later which is right now, the water company when they read our meter noticed that there was excess water being used and tagged our door. We had a plumber already working here and he looked at it and said that we have a problem and advised us to call Doc Savage. I called Doc Savage office and told them the problem and also informed them that the problem has already been diagnosed by a plumber. Doc Savage came out and they charged me Troubleshooting call. The part was under warranty because it was barely a year old. But the text time was not under warranty. I had to trust these people that they were giving the correct advantage of the warranty. There was really no way to check that. Any way it was the by-pass valve that was changed and they charged me $168 and change for that. Here I have always used these people and I had even bought service contract with them. When we bought the second unit the sales man gave us extended time on the seasonal service maintenance. They just totally disregarded it. I did not have it in writing since we have not always had it in writing with these folks and they have always been good in the past. I trusted them and it was to my dismay that I trusted them. I requested for the owner Joe Savage to call me. He called me but he gave me the run around. They had been good and maybe they have gone through change. We had spent $20000 with them. But we would never use them again. At the end of all this I would like to say don't believe what Doc Savage says.

I was super impressed with Mario's professionalism. He was knowledgeable and not pushy. He was available to answer any questions and performed a thorough examination of the situation. Even though I did not use this company, I would recommend working with them.

They were good. They came out and serviced the air conditioner. They didn't take a long time. They showed up when they said they would. I just needed Freon and they did that. They were painless. Their price was comparable. I had five counts of Freon put in and I'm sure there is a standard rate for that but I don't know.

They were excellent and I had no problems with them.

Savage Heating & Air worked quietly and efficiently. they were polite and professional. the work they did was top notch. i will use them again in the future

Terrible. We were quoted over $15,000 for AC and another AC service did it for under $4000. Then we got a bill for the "free" service because they said we had more than one furnace (we have 5 actually), but nowhere in the agreement or anything we signed said that we agreed to paying the extra $200 for the work. Overall I think they are were using pressure tactics and punished us for not buying their overpriced AC units.

They underbid the job and then came back and charged us nearly three times what they had bid it for. They had to come through the center block wall to put a vent in - they knew this from the start. When they started cutting through this wall, they realized it was a bigger job. They told us about it. They originally told me it would be about $400 to do the job. When I got the bill it was $1700. I had another company that was willing to do it for $700 without any change on that rate. They did a good job though. I would not use them in the future.

They are excellent. We have been with them for almost twenty years now. They do A/C check in the spring and heating check in the fall. They have always done some extra work for me. We had a problem with the gas fireplace a few years ago and it was not in the line of their work, but, the technician actually helped me fix that. I would recommend them to anyone.

Their service is outstanding. They go out of their way for great customer service. They even gave good advice about my gas fireplace. It’s one of those outstanding companies. We have been them for about 20 years.