Busby's Inc

Description of Work: .

Description of Work: New systems and windows.

Description of Work: Belong to Silver Service Club for 2 maintenances per year, paid in advance. The last three or four service calls required a part replacement almost every time on a relatively new system. Excuse the fact that the service dates here are out of order. 2/14/12-Capacitor on internal fan motor was $99 in addition to the $176 for Silver Comfort Club. 3/15/11- relay on heat strip board. Customer advised service mechanic that entire board cost $68 at business behind theirs Instead of whatever the relay would have cost. He charged $76 for the info and came back and charged us a "discounted" $275 for the strip and $51 acquisition fee to get it. 9/13/12.-this time the man must have seen the note that I put on the internal unit to always check capacitor on inside fan motor - fhe guy found the outside capacitor for that fan was faulty. That capacitor cost $162.Too many repairs on such a relatively new unit the last four service calls times.

Description of Work: They have installed a new unit and serviced it. They have worked out fine.

Description of Work: We just had our air conditioning system replaced by Busby's. We compliment them and their employees for great, courteous, and timely service. Our old system was completely down and from first contact with the office, through service diagnostics, sales, installation and final final quality checks, Busby's employees exhibited the highest standards of quality and professionalism. They worked under adverse conditions without complaint; one of our coils was located in the attic, it was not pleasant working conditions in this heat to say the least. The crew arrived on time and worked all day to restore cooling to our home by 5 PM. Then, what a pleasant surprise-when I was asked- "when and what time did I want to schedule final quality checks"? I had never heard of a service company doing this. Once again, highly commendable. And one more thing. My wife was especially appreciative of the fact that the installers wore booties over their shoes and used drop cloths to protect our hardwood floors and carpet while working inside.

Description of Work: This is a follow-up on my earlier report filed on July 25, 2011. It is true that my husband called at 4:45 PM on a Friday evening to report that our less than two year old air conditioner was not working. That was when we came home and realized the house was too warm and immediately called Busby's. Of course these things always seem to happen late on Friday afternoon. We were told that we could pay for a service call that night or wait until Saturday morning. It was quite disappointing to be told that after we had just purchased two air conditioning units from Busby's within the past two years. We did wait until Saturday morning and the repairman arrived on time and was able to diagnose the problem - - a part was needed and we'd have to wait until Monday. On Monday we learned that the part was not available locally and would have to be shipped in overnight. In the meanwhile, a very skilled technician was able to put a temporary fix on the broken air conditioner and we did finally have a cool house. All the credit goes to the skilled technicians who worked so very hard in the hot sun to fix the air conditioner. My husband tells me I have been too critical of Busby and so I am writing to soften my criticism. By now I do realize that Busby did the best they could. Constantly changing technology is a challenge in every field and it was in this case too. So, I have entered new ratings to raise the poor ones I left in July, with the hope that I have treated Busby fairly and given them their due.