Busby's Inc

It was part of the Busby's preferred member programme or something, and it was towards the end of it, so they actually automatically enroled me for the next year, hence the price. They were fine. When they came out, they were great. They just did the service and they told me that everything was fine. But about two weeks later my A/C unit went out in the middle of summer - after they told me that everything was good to go, everything looked fine. Actually they did replace something on there with that visit that they came out. They said they needed to replace something. So I had them replaced that and they everything should be fine. And then within weeks it stopped working and I tried to have them come out again to fix it. They said it was going to be two or three days before they could come out and check it out, but I mean as far as I'm concerned, if I'm paying for this preferred membership enrolment that is over a $100 a year, two or three days in 90+ degrees weather is not really acceptable. And they just told me they already had routine appointments that they had to take care of.

He is first class. I am very happy with his services. I would recommend him anywhere to anyone.

Horrible. They dont stand behind their word. Not a stand up company.

We have used them for over 20 years now. They are always very honest, and their service people are wonderful.

They were good and I give them a C rating. I wasn't here when the work took place but he didn't show up on time. My wife called me and said she wasn't going to wait anymore and he showed up. She got hot with me but I said no I am not the one. I don't know if I would call them out again.

They are very thorough, very professional, and they do a good job.

They came in and done some other services. They found a leak, and they fixed it. They were very reasonable. I would recommend Busby. They're friendly and helpful. They know what they're doing. They're on time. They're all of the things I like.

They do a really good job. They come quarterly to service our unit and replace the filters. Periodically they come out to check everything to make sure it runs well.

They are good. They do a semiannual service on my heating and air conditioning just to make sure everything is working fine.

On time and concerned with quality of work

WHEN I CALLED BUSBY BACKED IN 2011 AND OTHER AC COMPANIES IT WAS PURELY ON TALK AMONG FRIENDS, WE HAD NO PRIOR EXPERIENCE WITH THEM.( THE UNIT THAT CAME WITH THE HOUSE WAS CLOSE TO 30 YEARS OLD BROKE DURING THE HEAT WAVE OF 07-2011) WE ALMOST DIED WITH THE HEAT BUT MANAGED TO GET THROUGH THE SUMMER. THIS YEAR (03- 2012) I IMMEDIATELY CHECKED WITH ANGIE'S LIST TO RESEARCH DIFFERENT AC COMPANIES. I WANTED A REPUTABLE COMPANY THAT WOULD BE PROFESSIONAL, HONEST, AND STAND BEHIND THERE WORK. I HAVE TO TELL YOU THAT BUSBY PUT THE P IN PROFESSIONALISM -THE H IN HONESTY AND THEY DEFINITELY HAVE STOOD BY THERE WORK, THUS FAR IT HAS BEEN A WONDERFUL EXPERIENCE TO HIRE A COMPANY WHO SAY WHAT THEY WILL DO AND ACTUALLY DO IT. THERE WERE NO EXTRA COST JUST PLAIN HONESTY. FROM THE START, MR TRACY CAME HE WAS VERY PROFESSIONAL, HE CHECKED OUT THE 29 YEAR OLD DINOSAUR AND PULLED OUT PICTURES THAT HE HAD TAKEN THE YEAR BEFORE. I ASKED QUESTIONS AND HE ANSWERED ALL OF THEM, MIDWAY THROUGH THE CONVERSATION MY HUSBAND SAID THAT HE HAD MADE UP HIS MIND TO GO WITH BUSBY. WE TALKED A LITTLE BIT MORE MR TRACY WENT OVER EVERY THING WITH US, DID A QUICK BACK GROUND CHECK, SIGN THE CONTRACT AND THE NEXT DAY THE JOURNEYMAN CLASS TECHNICIANS (CURTIS AND OTIS WHO WERE VERY PROFESSIONAL AND HONEST) PROMPTLY CAME OUT AND DID A WONDERFUL JOB INSTALLING THE NEW TRANE SYSTEM, WHICH ONLY TOOK ONE DAY. THEY ANSWERED ALL OF MY QUESTIONS AND JUST WENT ABOVE AND BEYOND MY EXPECTATIONS. CURTIS AND OTIS WERE VERY KNOWLEDGEABLE AND VERY PROUD OF THERE WORK, MY IMPRESSION OF THEM WAS THAT THEY WOULD NEVER PUT THEIR NAME ON SHABBY WORK, THERE INTEGRITY TO BUSBY (THEY SPOKE VERY HIGHLY OF) AND TO THEIR OWN INDIVIDUAL NAMES WAS QUITE IMPRESSIVE TO US. WE RECEIVED A FOLLOW UP CALL BY TRACY AND ANOTHER GUY NAME RANDY WHO WAS VERY PROFESSIONAL AND CURTIOUS. MR JERRY BAIN CAME OUT ON THE 15 TH OF MARCH TO INSPECT THE JOB WELL DONE. MR BUSBY WE ARE VERY SATISFIED THUS FAR AND I KNOW THOROUGH THIS EXPERIENCE THAT WE MADE THE RIGHT CHOICE.

They will come back until the job is correct. They listen to what you have to say. They are always prompt and on time. They are respectful of your home, they put coverings on their feet when they come in. If it is raining they are very very careful. They are very respectful and intelligent, you don't get rif raf from them at all. I think all of the people have worked there for a very long time, they must treat them well. They will come out anytime.

The old pump quit on us and we had to replace it. They got it all done in less than a day. We were pleased with them so we had them come twice a year and service our heat and air system. They are very thorough and just do a very good job. We will use them again in the future.

They did a really great job, my electrical bill has gone way down.

Very professional from the beginning, Doug did a thorough and informative evaluation and estimate, answered all our questions and provided different options for us to consider. Once we accepted his proposal, work got underway on the day we requested work to begin. Myles and James arrived promptly, informed us of what they were doing throughout the day. Whenever there was any kind of decision to be made about any issue, they explained the situation, offered the options and proceded after consulting with us. They worked straight through all day until the job was complete so we were not without heat that night. They evaluated the duct work, offered their opinion(which i found very valuable and reliable because of their experience in the field) , agreed to talk with Doug about what was needed and return a day later to complete the duct work needed. It was offered at a very reasonable price, completed very professionally . They "went the extra mile" to make sure we were happy with the job . I know they added some extra care and detail beyond what they were required to do. A visit from Doug at job's completion and an inspection from their quality control took place as promised and scheduled. We would highly recommend them to anyone needing their type service.

They come out once before the winter season and once before it starts to get hot here in Georgia just to make sure things are copacetic with the unit. I think I spent about $125 a year to make sure the heating and air-conditioning is running right. If I have any problems with it, they come and will check it for free and that maintenance agreement also gives me discounted parts if they need to put a part in. I would recommend them to others and I have no problems with them. I have been happy with their service. Their pricing is very reasonable.

They cleaned out my air ducts and said that there was additional work that needed to be done including fixing a bent-up pipe. They supposedly did everything they said they would, but a few weeks later we had an exterminator come out and he said that the work was not done at all. We called Busby's back and the boss came out and confirmed that they did not do the job they were supposed to do and fixed it himself, but after that experience, we just don't trust them anymore.

It went well. Everything was good. We would recommend them. They were punctual and they did a good job. They explained everything. We didn't compare the price but it was reasonable. We don't know about the quality yet because it hasn't been long enough.

They were very good, and they were great. They were very professional. They were here on time. They sent a service man before they installed the unit to talk to me about it.

Sent postcard to remind me to make an appointment; came on time; finished quickly. Very professional.

Everything went very well. They were very professional in every way. They cleaned up after they finished their work.

They are very professional and very thorough. They are very time efficient.

Prior unit was very old. I got 3 estimates and Busby's was in the middle, but they were the most thorough and professional. They did an excellent job on installation, were very punctual and worked very efficiently. The new unit worked good, and they even sent out someone to inspect the job. Very satisfied

They are all wonderful. I've used others before and I would never go back. It's been awhile since I've used anyone else. When you get the best, you never go back. We've never had any problems with them. They make you feel safe about using their equipment. If I need anything, I call and they come right out without charging each time. This is a great membership. We will continue to use them in the future. The price listed is what it costs per year to be a silver member.

Raymond then said that it would cost $285 if my memory serves correct (he may have said $245, just to be clear and fully disclosed), but then implied that this could have been avoided if I had performed the proper maintenance to meet his standards. By this time, I was feeling quite offended. I then asked if he could show me the damage on the air conditioner unit, so we walked outside to the air conditioner. Raymond showed me where the wires had burned off and then asked if I had cleaned the outside unit. I told him that I had and Raymond quickly and haughtily interjected "With what? A water hose?" By this time, I am quite sure that Raymond should have been able to know that I was feeling that he was incredibly rude. I said that I had used a soft brush and showed how the outside fins were clean. Raymond then looked at the fins, noticing that they were clean and as if defeated in an argument, he declared, in a much louder tone, did you clean the inside fins. Pointing to some other area of the unit, Raymond used technical jargon to name the contraption that he said was not clean; and in one of THE most arrogant and rude tone with THE most cynical facial expression, Raymond said, "See... You FAILED to clean your system." I then politely said that I did not care for his attitude. He then said "OK. Well I'll just pack up my shit and leave." He then slammed the top portion of the air conditioner unit down and began to pick up his tools. I was stunned by his threatening rudeness and I am going to teach you a lesson attitude in addition to the possible damage he may have caused to my property. At this time, I tried to assuage him by telling him "If you had a bad day, that's cool man, just take it easy." I certainly did not want the situation to escalate to the point where Raymond would become so irate that he would try to damage my property or try to hurt me. Raymond did not say anything else, and I walked away to the front of my house and immediately called Busby's while Raymond was still collecting his tools. I was connected to the manager, Jerry Clark, who apologized and said that he would send someone else over to fix my air conditioner. I have never experienced such an unprofessional attitude and an incredibly rude, crude, and crass display of behavior, as displayed by Raymond Radke today, especially by a company that supposedly prides itself upon being the cr me de la cr me of customer service. I have learned my lesson, and in the future, will never request the assistance or services of Busby s. Furthermore, I will relay this unfortunate yet obviously avoidable incident to anyone who asks, Who should I call to get my air conditioner fixed.