A & D Carpets Inc & Hardwoods

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It was great. It was excellent.

great

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They did not show up at the scheduled time to quote the job and when I called I was put on hold and then disconnected

Buying carpet from Aand D was a good experience, start to finish. Our sales person was very helpful, knowledgeable and kind. The selection was great and the price was reasonable. The installation crew was professional and respectful. The carpeting looks fine. Our Aand D 'MLK Day' sale price was lower than the other local carpet retailers we visited. We left a local home Improvement store just confused, even though we paid them 35 bucks for the estimate. (Aand D's estimate was free)

I first stopped in to Aand D carpets and hardwoods over a year before I actually got the work done. I was just thinking about getting things done and had heard good things about the company. When I went into the showroom I was greeted and got all my questions answered. Even though I was not getting anything done right away I was given lots of help and information. It was because of this I decided to hire them when I was ready to get my floors re-done. When I went back into the store in September, I was once again well taken care of. Crystal was able to answer all of my questions. She and another lady from the store came out to my house to measure and brought samples of the carpets I liked along with some other choices. They were very good about getting the price range I needed, but still get a quality product for me. I was originally just thinking of carpet, but they were able to give me a good price for my kitchen floor and the entryway too. I came in to the store to pick out the kitchen flooring and hardwood. They had some good choices for those in stock. So I was able to get a good price for both of those. When the carpet came in Crystal gave me a call to set up an appt for installation. As it turned out, my husband's father died a few days before the appt and I really needed to change it. Everyone was so helpful it making things work out so I could get my floors done and still take care of things at home. On the day of installation the crew called me to let me know they were on the way. They were all very nice and explained how things would be done. They moved everything for me. (I had already moved all the small things) Everything was being done at the same time! So my husband and I left the house for awhile to give them room to work. They called us when they were finishing up so we could walk through and inspect everything. Everything looked absolutely beautiful. They had accidently put the furniture from one bedroom back in to the wrong bedroom. When I pointed that out they fixed it right away. All the workers were very professional and pleasant. About a week after my installation my husband noticed a problem with the kitchen flooring. There was a seam that was coming apart a little. I called to let them know of the problem. They arranged to come back out to fix it. It was a very simple fix. It just needed to be sealed. It looks beautiful now. I was very happy that they were ready to fix anything that was a problem right away. They also sent a follow up letter to be sure I was satisfied with the service. I would highly recommend Aand D. I will use them again myself if I want to change my flooring in the future.

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We visited the showroom to pick out the same brand of hardwood floor that our builder installed. It wasn't something they normally carried, but they did manage to get it for us with no problems. The person who visited our home to provide an estimate was courteous, prompt, and knowledgeable. The pricing was in line with other estimates and our expectations. The salesperson provided a thorough run-down of what to expect before, during, and after installation. We moved the furniture ourselves because we're fussy about that sort of thing. I can't recall whether they offered to do this, but it was not a big deal. The installers arrived on time and worked for approximately five hours. They noticed that the level of the flooring wouldn't quite match up to the existing flooring and gave us some options for dealing with it. We decided on keeping it parallel with the existing flooring, using a transition strip to hide the minor height difference. The end result looked fantastic. The head installer took the time to reviewed what to expect post-installation and answered all of my questions. They cleaned up the work area thoroughly. There was some flooring left over but not too much. We're happy to have it in the event of a major issue with the floor. We gave the floor a number of months to really settle, and within the first year had them out once to glue down a couple of boards that were sagging a bit. They did this at no charge and with no hassle. We'd definitely recommend them and plan to use them for carpeting needs in the future.

Their customer service was excellent. They were very professional and they had a lot of humor while they were doing the job.

It went well. We were very pleased. They did exactly what they said they would do. They were prompt and courteous. We had no problems whatsoever.

They were really good and we liked them a lot. We plan on using them again in the living room.

They used a dust free system.

The floors were part of an overall renovation project. We purchased a lakefront property in March and started renovating in Apr. This has been a major project, completely remodeling inside of the home. Most all of the work I did with the help of my brother. We thought about doing the floors ourselves but I decided I had too much other work so decided to contract them out. I was very satisfied with Aand D. They did in one day what would have taken me at least a week. The process was very easy with the help of Aand D's staff. We had driven past there showroom a few times but had not done any business with them prior to this project. I would recommend them without reservation. You will pay a little more than do-it-yourself flooring but for me, it was well worth it to have them professionally installed with warranties.

I had them do a tile design in the foyer like I saw in one of the catalogs, the guy who did the actual tile did an OK job. The tiles weren't 100% even and smooth on top and the grout lines also were a bit uneven. I noticed the discrepency after they left for the day, and before the grout went in. I called them immediatly to tell them about my concern. I was happy with the responsevness after I called, they were back within a few minutes with the owner of the company. He explained to me that since I had a concrete subfloor it's not a very level base and you will never get a perfect result with tile. Once they grouted it however it looked much better, still not perfect though, and in my opinion probably not worth what I paid. A week later the guys cames to do the hardwood floor, they were VERY professional and fast, they addressed all of my concerns and I couldn't be happier with their attitudes. Although they neglected to check the level of the concrete sub-floor before glueing the floor down so it resulted in quiet a few low spots which bend down when you step on them. I called them and they came on 2 or 3 different occasions to inject glue in the lowspots, but within a few days the low spots inevitably came back. It seems to only be a problem in the winter time when it's cold as the glue contracts in the winter. This wouldn't have been an issue had they just checked the floor for level and filled the areas before they started. They did state however that I could call them with any issues I have with the low spots and they will promptly come by and fill them.

They're very good. They helped me to pick the right grouting color and helped me choose colors and know what it would look like. It looks very good. They came in to look and see what they could do and gave me suggestions. The installers were very respectful and professional. I thought the price was definitely reasonable.