A & D Carpets Inc & Hardwoods

They did a good job. We went in there, we were driving around getting estimates. We went in and talked to the sales lady, we picked a good high quality carpet and pad. The reason we would not use them again they tore up the screen on one window and never replaced it. My biggest complaint, the sales lady was very very helpful during the purchasing period, she said once the carpet was installed she was going to do a walk through with us. Well we never heard from her again, there were a few things I wanted to point out to her, minor things. The carpet looks good, it was a good job. I would just not use them again because the lack of customer good will.

Sales representative failed to do a walk through after the job was done. We found damage to one window that the crew used to throw out old carpet and material.

The quality of the workmanship was good. The crew was friendly and respectful. However, they did destroy one screen and a window blind from the window they used to throw the old carpet through to the ground. I did not point this out to A & D because they did not follow up with a "post installation walk-through" as stated in their contract agreement. In summary, the sales staff did appear to be a little distant once they received my payment checks. Also, I did notice a statement lying next to the new roll of carpet that their costs was .06 cents per foot and .54 cents per yard. If that is the case I feel quite foolish -- and taken -- accepting to pay the price they offered. My wife also insists that the installed carpet in not the same sample that we selected in their showroom (she was at work during installation). Caveat Emptor.

The carpet was beautiful and the kitchen looks fantastic. The quality is A plus. The installation didn't go as well. The installers left the doors open even after they finished bringing in material. I didn't mind putting the ac down to 71 but it won't do much when all the doors are open. Their conversation was not professional and even when I started closing the door as they went in or out they did not take the hint. I discovered they turned my ac down to 62 while they had the doors open. I had things broken, nothing expensive, but I would like to have been told. Because of these problems I would not recomend them.

The representative I spoke with was very courteous, informative, and they had a wide variety of wood to select from. They were extremely professional throughout the whole process. I really liked the material we chose!

I had just bought a town home and planned to rip out all the carpet and put hardwood flooring down throughout (except bathrooms). I had gone to three different flooring stores and A&D provided me with the best education on wood flooring and took their time to ensure the products they introduced me to would fit my needs for both the short term and the long term. The ordering process was easy, the installation was on time and went smoothly. At the completion of the job, the technicians performed a walk through with me to see if I had any questions regarding the flooring job. A&D Carpet and Hardwood Floors Inc. are courteous, very knowledgeable, very skilled and professional! I would highly recommend them!

Went there to look at the carpet. They sent someone to measure my rooms, installed on time.

Overall it was good. The price was reasonable. They were punctual and professional. It turned out good.

They were supposed to arrive between noon and 2 but arrived at 5 PM. They did not finish until after 9PM. They did not know about some of the rooms covered by the job. I had to have the trim in an entire room repainted which they failed to point out or correct. Because moving the furniture was included in the package they complained about the size of the furniture even though the estimator had said it would be no problem. The head installer was vocal about his frustration. While I understand their exasperation these problems were not my problem. They also called in extra people when they realized the size of the job AND the time of day they rightfully called in extra help. This person just wandered into my house and ran around all over the downstairs looking for the job, never speaking to anyone. The job was upstairs master bedroom. When they ended the job they failed to clean up after themselves. They vacuumed about 1/3 of the way down the stairs then stopped when I went by to check the work upstairs and knew they would be gone by the time I came back down the stairs. My cable had been run under the carpet but when they left it was wrapped many times around a mirror and lamp on the wall. I was the one to run it back under the carpet. When the owner or supervisor came by to check on my complaint though he acknowledged they should have cleaned up and rerun the cable he really dismissed the problems.

They did a good work and they were timely in doing it. The prices were good.

It is a family owned business. They installed our carpets and so they are familiar with what they put in, and the warranties, and they know how to clean them. They are easy to get a hold of and they take care of things. The quality of work is excellent. They are here when they say they will be here.

I was in bed recovering from back surgery. They did everything, cleaned up beautifully. Left info to call them if anything was not to my satisfaction. Phone follow up. Excellent.

Part of the carpet was pulling away so I called them and they didn't give me any problems, just, yes ma'am we'll be right back. And they did. I like them. They are kind of expensive though. I had one room done, my den, and I call it a medium sized room. It is 13 to 18, that's the size of it. It cost me $2000. I kind of thing that is expensive. Everything costs a lot but I thought $2000 was pretty expensive to me. They are good people, Christian people, they did a good job, it's just that, that was 2 weeks ago and the carpet pulled from the step in 2 places. So, I called them and they came right out. I called them Wednesday and they came out this morning and they repaired it and it looks good. Their personalities are great and they are super active people. They are respectable and they clean up behind themselves.

The installers from A & D were on time, courteous and very professional in their work.

My only small complaint was that the and quot;feetand quot; for my couch weren't screwed back on. The installers were very professional and completed the project in just a couple of hours and cleaned up after themselves. I love the look and feel of the carpet.

They were professional, punctual and very neat. We are very pleased with the results.

The carpet in the main rooms looked fine. But: They pieced together 3 scraps of carpet to floor our main hallway. I initially thought they underestimated the carpet needed but have since found that they probably use a computer program on how to optimize scrap. One of the seams in particular was awful. We asked them about it at the time of installation and they said it would blend in. Just vacuum it! Obviously it didn't blend in. They came and looked at it two other times, raked at it to try to get the fibers to intermingle to no avail and finally it came down to and quot;you own it nowand quot;. Their final and quot;solutionand quot; was that WE buy a full strip of carpet the length of the hallway and they would install it for free. They said they were and quot;sorryand quot;, acting as if the bad seam was a random act of fate. In an interesting follow-on they offered us a free carpet cleaning and a and quot;good dealand quot; on our next carpet purchase. Um, I don't think so! I definitely will not use them again.

They were able to match the hardwood floor that was already in the house and at a very good cost. I had used them before for the living room and this time used them again for the guest room. Their people are very professional and did the job super quick. Ashley Reid was my flooring consultant and she is amazing. She goes out of her way to work with you. I will use them again when I do another room in the house. I tried to use Lowe's before but they messed the job up big time, even after I gave them a chance to correct it, it still wasn't right. This is what led me to A and D and I go to them now for everything to do with floors.

This company had a more knowledgeable about strt to finish. other stores was as not helpful & professional did a up scale job!

They seem somewhat flexible. They were very knowledgeable and informative. The price was good and their work is really good. I think they don't contract outsiders, I think the people who work for them work specifically with them.

They did not do the right thing so I will never deal with this company again Response to A&D Carpet Inc Response Feb 8, 2013. I placed the incorrect date on the list; the job was completed in 2006. Mohawk hardwood was installed on the entire bottom half of my house and carpet upstairs. I tried relentlessly to get the matter resolved by speaking to the fathe, who helped install the flooring. After I reported the stain, the father came out ot look at the refrigerator and stated that stain on the refrigerator was not from the glue that they use. No one else had been in my house moving the "less than a month old" refrigerator and the stains were not on the refrigerator at the start of the job. The bottom line is I tried to clear the matter up with the father because he was in the house with the two young men, but after about 3 weeks, the father started avoidiing me and on the final call to the business, the receptionist informed me that the father was out of town. That day as I drove back to work, I saw the father outside of the business standing near a dark colored truck. So, the company's and the father's integrity became questionable. I went to seek legal advice on this matter but decided not to pursue legal channels because of additional financial obligations I would incur. I can prove that the refrigerator was new, that A&D installed hardwood in my kitchen, I sought legal advice, and that other floor is separting. I would never state things about a company if they were not true--my integrity will not allow me to do so.

I worked with Davina (sales rep) for a long time before having work done. She was professional and very honest about condition of the floors (advising me that I could wait for an additional two yearsbefore having done). When I was ready, she spent alot of time ensuring that I chose the grade of flooring and stain that I wanted. David and crew showed up on time, prepared to immediately start work. They were professional, cleaned up at the end of each day and did any little things that I asked. When it was time to stain, I was hesitant on the color I had selected. David insisted on going to get a new color to ensure that I got what I really wanted. They worked very late several days to get the job done in one week to meet my work schedule. After the main job was finished, we needed a little repair done in one of the rooms. They responded immediately, made an appointment and did the repair. When I was ready, another team came to replace the flooring in the laundry room and replace the backsplash tiles around the laundry room sink. They worked closely with me on scheduling and I was pleased with the company, the workers and the results. I would hire them again for any carpet or flooring work.

The end product is beautiful. It took longer than planned because the installer came alone, and he was surprized at the work he needed to perform. But he did do a good job. He dripped one drop of glue down the kitchen cabinet that wont come off, and got some glue on the tile flooring, but I believe that will come off.

It was great. They did the work in a timely manner. They cleaned up well afterwards. We have been very pleased and happy.

I can not express how poorly the installation went. The prices seemed fair at the beginning of the job, and the dustless sanding was very nice. However, those are the ONLY nice things I can say about the experience. There are no examples of their product at the store if you choose to have the wood sanded and stained on site. We tried very hard to and quot;seeand quot; what the final product would look like. I was finally able to have a representative show me similar quality oak from a pre-finished manufacturer. What was installed looked totally different. We decided on a number 2 common oak, based on feedback from David and a sales person, because we wanted variations in the color and grain. We did NOT want knot holes, and were concerned about knot holes because another sales person mentioned we would get knot holes if we went with that choice. David stated over and over that they PULL the wood with knot holes and don't install it. My first mistake was believing that statement, and the statements made during the next 6 or so conversations with the company about the knot holes. To make a very very long story shorter, the wood was delivered the day before the install...full of knot holes. I immediately called the office, expressed my concern, and was told the pieces with knot holes would not be installed. I could see right through many of the pieces of wood due to the size of the holes. I was told and quot;knot holes will be pulled, not installedand quot; numerous times. Unfortunately, the knot holes got installed-but it was MY FAULT for not stopping the work. Oh how I wish I had them put in writing what they promised, because the problem was blamed on ME for trusting their numerous professionals, and ordering the wrong thing---even though I had approximately 7 conversations with their employees of every level about our concerns before the order was placed, immediately after the wood was delivered, right before the wood was installed, and right before the wood was stained. After several conversations, which became heated, we agreed that I would pay for new wood and they would remove the first floor, re-install, and stain and finish a higher grade of oak flooring. This would split the burden, and allow us to have a floor that did not have numerous quarter-sized putty-filled knot holes throughout. The second installation went better, because I sat right next to the installers and told them what NOT to install. The final product was beautiful. I was clearly instructed to put EVERYTHING in WRITING, even the slightest concern, during this process so at the end of the job I noted a few very minor concerns. I turned my back on the installers, sanders, stainers at the end of the job and they decided to try to fix the minor concerns and accidentally put down a semi-gloss finish rather than satin in the areas they touched up. This left me with a polka-dotted floor (satin polka-dotted with semi-gloss). After a few emails, they admitted their mistake, told me they had to come out immediately to sand off the semi-gloss spots and re-seal with satin. Their first available time for this immediate repair was 7 days away. The repair did not work, and 8 weeks later (my required waiting period) Becky came back to inspect their repair of their mistake. They gave me numerous stipulations for what, legally, they were required to repair. The shiny spots had to be and quot;visible at standing height in natural lightand quot;---the shiny spots THEY put on my satin floor. Luckily, the botch-job was thorough enough that spots were visible, which forced Aand D to be required to fix them. The proposed fix was for them to screen the entire floor and re-apply the finish coat. This, again, became disastrous because they decided that screening the entire floor and re-finishing could be accomplished without removing the quarter rounds. I was told over and over that the quarter rounds could stay, even though the ENTIRE surface was being adjusted. Finally, the only way I could force them to remove the quarter rounds and do the job completely was to change the entire gloss-level of the floor. It turns out that was a good thing, because even after the floor was screened, the shiny spots were quite visible in the floor. I now have a beautiful, semi-gloss floor. However, it cost me 50% more than I think it should have, it cost me a week in vacation time so I could be present during the numerous visits, and it cost me additional money to have my furniture removed from the room 3 times. If you are still reading this long list of complex mishaps filled with excuses from the vendor....I suggest you do NOT use Aand D for hardwood flooring. I was so relieved when they left my house the last time. It felt like a boulder had been lifted from my shoulders. No more arguing, no more personal insults being hurled at me, no more anything with Aand D. The story is so complicated and full of twists, that my head has been spinning for the past year as I have dealt with them. I am so glad it is over.