Ridgeway Mechanical

The workmen arrived (2) , looked at the two problems I had called about, gave me a price for the repairs and completed the repairs. It took about 35 minutes and they cleaned up and were gone.

Do get an estimate before you start.

I had gotten their name from Angie's List. I wasn't happy with the previous plumber who was part of the crew when I was having my kitchen redone (the old disposal was reinstalled so I'm not sure if it broke a few weeks after the kitchen was finished because it was old or a problem with the way it was reinstalled) Rusty and his assistant came at the time promised and fixed the problems to mysatisfaction. I thought the charge was very fair and I would use them again.

For the hot water heater replacement, we called Ridgeway in the morning and by the early afternoon they had person on hand to inspect the job. By later that afternoon, the heater had been installed. The only issue we had with the installer was that he wasn't as concerned with the heater being level as he should have been. Luckily, we were watching the job closely and worked to place some tiles under the uneven portions of the heater to bring it back to level. It's that extra attention to detail that is sometimes lacking. Other than that, the job was smooth. We had tried to get the same repairman to replace the heater that had done the pipe replacement, since he was amazing, but he unfortunately had moved away/

These are my "go to" plumbers. I used lots of different plumbers until I found them. When you call them, you need to know what you are getting. The guy who runs this company only hires true, hardcore plumbers who really know what they are doing. They are very professional and very efficient. They may not glad hand you and chat you up, but they'll grab the problem and wrestle it to the ground. They have probably done around 10 jobs for me over the years and I have always been satisfied with their work.

I don’t remember how much I spent. Their estimate work was wonderful. Their estimate was far below than any of the others that I had gotten before. I will use their services again in the future.

Went as expected - we received an estimate, then work was performed the next day.

I decided to hire Ridgeway Mechanical based on their positive reviews on Kudzu and Angie’s List. So it was the luck of the draw, or rather bad luck that my experience as not very positive. I renovated 4 bathrooms. On May 10, Ridgeway sent out Dan to install a new shower drain, a shower valve, and move 4 sink lines according to a spec. When I asked the cost, he looked up at the sky and pulled a number down, $1400. When Dan finished installing the shower valve, he turned the water back on. What he forgot to do was shut off the valve. Water flooded the subfloor, which is over my kitchen so my kitchen ceiling got soaked, leaving huge water stains. He did the work, got paid and left. The next day, my tile guy had a problem and said that either Dan had stripped the bolts holding down the drain, or he didn’t replace the drain as instructed. Turns out, Dan never replaced the drain, just put on a new drain cap. I called Ridgeway and they said they knew what happened and that Dan was no longer with the company. They sent out Jason Bailey who put in a new drain at no charge, which turned out to be cracked. If my tile guy hadn’t said anything, it could have been disastrous. When the vanity people came, they notified me that the water lines that Dan had moved were not in the right place. I had to call Ridgeway to move the lines again and unfortunately I had to pay $250 for that mistake. I learned that my hall bath had a rotted subfloor and I called Ridgeway to recommend someone to replace it. They recommended a guy named Tim Garrett who subcontracted with them to do drywall and paint. Tim moved the cast iron tub and replaced the subfloor and did a few other things. He broke the shower valve and of course, more water flooding over my kitchen. He contacted Ridgeway and it was agreed he would paint the ceiling, but stood me up twice. Ridgeway sent out Rusty to replace the tub and install the new shower valve. Later in the week the tile guy came out and finished his work. Now that the last tile job had been completed I called Ridgeway to install the last shower and bath trim and I specifically asked for Jason Bailey again. His work was always great and I’ve never had a problem with him. Unfortunately, a new problem was found. The shower valve that Rusty installed was placed incorrectly and too close to the tub spout and the shower/tub trim wouldn’t fit (pictures included.) I called Alan Ridgeway while Jason was still there and Alan tried blaming it on the tile guy, which is absolutely impossible. He then said he would speak with Jason and get back with me. I didn’t hear back. I called again the next day. He said he would speak with Jason and Rusty and would call back. Again, I didn’t hear back. I left another message 3 hours later. Seven hours later I received a call from Jaime who said that Ridgeway would fix the problem. I explained to Jaime that I’ve had too many serious errors and that maybe we should just call it a day. He said that he would speak with Alan Ridgeway and let me know later that night or on Saturday. And again, I never heard anything back. So, along with the drain not properly replaced, a kitchen ceiling flooded and had to be repainted, 2 sets of water lines not placed correctly, a shower/tub valve not properly place, I had to call the tile guy to pull out newly installed tiles so the valve could be placed properly by another company. I ended up spending a lot of money on their errors. I think Ridgeway’s prices were okay, and the quality of Jason Bailey’s work was excellent, but customer service and the work of others…..pretty bad. If it wasn’t for Jason Bailey I would have given them all F’s.

Very good. Estimated time of arrival was spot on. Very professional. I will consider using Ridgeway Mechanical again!

Another plumbing company told me that I needed another water heater and it would cost about $1200. I was dissatisfied with their overall service. I called several plumbers and Ridgeway not only gave me the best price but they were superprofessional,efficient and just great. I would definately call them again.

Before calling Ridgeway I called another popular plumbing company to come out and give me an estimate on the water leak that I had under my drive way. Well, the first company gave me an estimate of $1,875 to complete the job and told me that the price would be "A drop in the bucket for me." So I looked on Angie's list and found Ridgeway. They came out and gave me an estimate for the same job and quoted me $1,200. I scheduled my service appointment for later on that week, they arrived a little after their scheduled time. However, they quickly got started on the job, with a total of three guys and about 4 -4 1/2 hours later the job was done. Me and my husband are satisfied with Ridgeway's service.

They have been great to work with. They were thorough, caring, professional, and did a great job. They honored their quote even though it took longer than expected. I would highly recommend them

They showed up on time, was fast and worked very well as a team. They were very professional and helpful. They even screwed in the wooden panel that was ripped out by the thieves. The owner was there with the team and everything was good.

They did a phenomenon job and I would highly recommend them. I would give them the highest rating and I would recommend them to others. The workers couldn't get better.

It went as expected. They arrived on time, were professional, and did the job in minutes. The guy did show me how to fix it, but if it ever breaks again, it's highly unlikely that I will do it myself!!!

Ken was very knowledgeable about my old Grohe valve, and helped me select a new valve that is more owner and "plumber friendly." He was prompt, neat and very pleasant. The only reason I gave a "B" for responsiveness, is that I think maybe they are a small operation. When a sheetrock repair man put a screw through a p-trap, ATL Plumbing did not have anyone available to come out until the next day. Not a huge deal though.

I was very happy with them. They were very efficient, quick and cost effective.

They said they had same day service, and they did. We called at 4:00 pm to report a shower tap would not shut off. They said they may have someone in the area, and would call back to let us know. At 4:15 they called back and said someone would be there in about 15 minutes. At 4:30 their man showed up, and by 5:15 had completed the repair. Very responsive, professional and couteous at a reasonable price. Ridgeway is our plumber in the future.

We have used Ridgeway Mechanical a couple of times over the past couple of years. They have been outstanding in all aspects: Response (on a holiday weekend!); attitude; service; price; follow up. All areas exceeded our expectations. I would recommend this company to anyone at anytime!

When our water heater exploded, we were considering getting a new unit from Lowe's or Home Depot. Fortunately I called Ridgeway. They were able to come the same day. They performed all work professionally, despite the difficulty in removing our old unit and installing the new one in a very cramped space, and they didn't charge a penny more than we were quoted. Very friendly, efficient, communicative, and honest. Highly recommended.

Everything went well. They had an angie's list coupon which I used for a discount. They removed my old tank and put in a new one with an expansion tank. I used them because they actually gave me a quote on the phone rather than playing the standard plumber's game of "we price by the job and can't tell how much it will be until we get there". They gave me a ballpark idea of how much it would be on the phone and it wound up being pretty right on when they got done. They seemed honest and straight forward. I would def use them again.

Purchased a 15-year old home in November 2009. Three weeks into it, and we had sewer problems. Wife called to explain that sewage was flowing on the yard. Luckily, the exterior clean-out by the house hadn't been properly secured, so when the system backed up, it went up and out onto the yard instead of into the house. Went back and forth with American Home Shield and their bevy of contractors. None fixed the problem. Called Fulton County and had them come inspect it (as they won't allow others to do the work if it is the street area). They put a camera down the sewer line from the street and located the blockage. It was in my yard, so was on my dime. Called several companies for verbal quotes. Ridgeway was one of the cheapest and was highly rated by Angie's List. Two men showed up and also camera'd the line to confirm the location. They used a small digger to dig down to the area, and hand dug as necessary. In the process, they found a second exterior clean out (closer to the street) which had been compacted by some piece of power equipment. This then caused the line to break and allow the tree roots to enter. They were careful with their work, and, given that it was in a bedded area around a tree (versus in the open yard), you couldn't even tell the work was done. Works well to this day. They gave me a 10-year warranty on the work as well, should we have any further problems in this area. Tough to pay that much for a repair, but, considering the alternatives and the professionalism which they demonstrated, I was happy. Thanks Ridgeway!

The gentleman that came out was easy to work with and charged us the price he gave us an estimate for.

We had a toilet break while we were away and it flooded our house and it was awful. It was 16,000 gallons of water that went through our house. They were nice and it was the Friday before labor, so they did not get there until 6 o’clock and they made it out. We called them on Wednesday and they were out on Friday, but they were a little late. The toilet they replaced was an elongated bowl, so the floor wasn’t leveled.

The work is horrible. Yesterday I pulled out the rest of the abandoned PVC from my basement crawl space. It was making it impossible to get to my furnace. The steel pipe they replaced is just hanging. The pipe is disconnected here and there so sections of pipe hang haphazardly. The PVC that was put in is questionable. The water pressure is 30% then what I had. This was not mentioned when I agreed to PVC pipe. They left broken drywall. Did not remove anything. The wall connections that go to the sinks, showers and to the outside water spigot are not anchored. If you touch them the pipe just wobbles. I guess the joints are good because the wobble is such that I would expect a leak. The plumbers were not certified. There was a whiskey bottle in the basement when the job was finished. When brought to their attention the comment was; the PVC glue is just awful to smell, that probably why they were drinking. I hope this saves you money I would never hire them again.