Ridgeway Mechanical

They had to come several times to isolate where the leak would be. They sent out a specialist, because they couldn't find it. The specialist was less than we thought it would be. They did not charge us for all of the visits. They were very honest and cleaned up when they were done. The were great. They thought they were done, but found another leak. They stayed and fixed it without complaining, and didn't charge us for staying over.

They ended up sending someone to our house the next day at the exact time they explained they would. They gave me an estimate on the spot for a new water heater and to replace the other 2. I asked when they would be able to perform the work and he explained he could do it right now. Which was a very pleasant surprise. So I told him to go ahead and start working. He called the office to tell them exactly what he needed. He was able to get everything taken care of besides hooking up the electricity. So he finished everything that he could and we were very satisfied with the work.

.The company responded right away and was able to come out the next day which was a Saturday. The plumber who came out was very professional and friendly. I have no knowledge of the cost to repair plumbing issues so I accepted the price given with the expectation that it was a fair and honest quote. I was charged $500 for work that took less than an hour to complete using supplies from home depot that cost no more than $24 a piece . After consulting with a friend who is a plumber in New York and someone else who had MAJOR plumbing work done for far less money, I realized I was way overcharged. After reading this article, my suspicion was further confirmed: http://www.creators.com/lifestylefeatures/home-and-garden/advice-from-angies-list/don-t-get-drained-by-toilet-repair-scams.html. Next time I will go with someone who has been recomnmended by someone I know personally

All I did was to pay. They went and did it. They did the project and I'm not having any issues with their work. We had clean water as far as I know. I would probably use them in the future.

They are very technical. They were very good in helping identify what our problem was. We had 3 different companies look at it.

We had multiple issues with our HVAC systems while our newly purchased home was under a homeowner's warranty purchased by the seller. Ridgeway Mechanical was the company that came out for the warranty repair. While they did the bare minimum to get the units back up running they did get the systems working. They were pretty punctual about showing up, but they were not prompt in scheduling the appointment. I wouldn't use them again because I felt like they were just in business to service the home warranty company.

I was satisfied and it went good. I looked them up on Angie's List and there were a couple of good reviews on them and they were close. I knew what the price was going to be before I had them install it and they came the same day I called them.

They returned my phone call quickly on Tuesday, sent someone by to take a look at the job on Wednesday afternoon, gave me a quote and came back the next day while I was at work and did the job. When they were done, they called to let me know they had finished and agreed to leave the bill in my mailbox so I could check their work when I got home and call in my payment when I was satisfied. Overall, I was quite pleased with how it it went, and I'll certainly call them if I have need for a plumber in the future.

I was out of town and my wife called me to tell me the hot water heater was leaking. I called Ridgeway, felt comfortable with his knowledge and matter of fact conversation, and a reasonable price. He came that day and replaced the hot water heater. It was easy and he did what he said he would do.

I had out-of-town guests when my faucet started leaking water. I used Ridgeway Mechanical in the past and didn't hesitate to call them again. I did have to leave a message, but Alan called back within an hour and James arrived to my house about an hour after that. After looking at the sink I had purchased at The Home Depot and my connections, James recognized that he would need to extend the water lines to make it work. Luckily he had the necessary parts on his truck. He estimated it would cost about $260. The price seemed high to me, but I didn't get any other estimates. Because their estimates were inline with other plumbers in the past and their work has always been impeccable, I still elected to move forward. While James was under my kitchen sink, he also noticed that one of my drains needed to be fixed. Again, lucky for me, he had the necessary parts on his truck and was able to fix that for $75--saving me potentially future damage and another trip.

Ridgeway came out the next day for an estimate. The following day they arrived promptly at 8:30. James Burgess and his helper were courteous and imformative. I am impressed with how careful James was with the back hoe since the power, water, phone, and Comcast cable were within a few inches both sides of the dig. Ridgeway is a professional company and you can trust them do a good job.

I called early on a Saturday morning and their crew was there in 45 minutes. See my note above.

I was very pleased with their services and they did a great job. They were cheaper than anybody else and I would definitely recommend them to others.

I have used Ridgeway on 2 previous occasions. Work has always been well done and the technicians very polite and professional.

The removal of the old water heater and installation of the new heater went perfectly. They arrived when they said they would and completed the job efficiently and with no difficulties.

We scheduled an early afternoon appointment with Ridgeway to repair a sewer backup. The appointed time came and went, so we called and got another time, which came and went. We were repeatedly promised that someone would be there, but after 6:30 PM they stopped returning our calls. Ridgeway left us in a really bad position with no functional sewer, and we were forced to find another place to stay until we could find a reliable contractor the next day. They were subsequently completely unapologetic, and never took ownership of their failing. Worst experience ever with a plumber (or any other service contractor for that matter).

I needed to attend to a rental property on 11/10 and selected Ridgeway as one of 2 plumbers to contact based on reviews on this site. I called them on Saturday, 11/10 and got their answering machine which states they will give you a call back in 5 minutes. I never heard back from them. They set an expectation that was not met.

Overall they did a great job at a great price. I would highly recommend their services. They are very honest in prices.

They prices are very competitive. I would highly recommend their services.

ir Overall the company was a pleasure to deal with.I will use them again for my plumbing needs.

Great. It took longer than expected due to pipe reconfiguration but they stayed until work was finished. Very impresses with the workmanship

They fixed the problem the same day, excellent service and fair price.

Went well overall. Plumber had to come back once because of loose nut that resulted in a very slow leak at the valve. Came back the next day (Sunday) and fixed in a couple of minutes. This is the third time I've used this company for various plumbing issues. Have had a different plumber each time. They all did good work. On a previous job, I had other plumbing companies give me quotes and found Ridgeway's quotes to be competitive.

The problem with the water heater was diagnosed by another plumbing company. I was a little skepticle and called around. This company told me that the water heater would need to be replaced and it would be aporox. $1100. I called Ridgeway. They confirmed the diagnoses, but told me the replacement would only be $750. this was substantially less then other companies. I agreed to have them replace the water heater. They did a great job.

They are very good. We called them back after the sewer line incident to do the toilets. We recommend their services. They are reasonable, prompt and honest. They talk to you and show you what they are doing.