I did describe how it went in the above box. I see that I put that in the wrong place, but I will NOT upset myself anymore tonight b dwelling on this. I can assure you this is an honest report. This was a simple, straight forward transporting of household items from point A to point B. VERY unstatisfied with the way I was treated by Justin... as I believe I have described above. End of story. NO referrals will be coming from me regarding this company.
Description of Work: I called and spoke with Justin. I faxed him an almost exact list with sizes (H x W x D) of what I wanted to get an estimate on. {Some of the items ended up being moved in my vehicle, which was fine, so that meant there were even LESS items that were actually moved by that company. Justin out and out set out by design, I have NO doubt to deceive me. AFTER he had my faxed list in front of him, (along with the exact mileage from where the contents were loaded, to my home where they were to be unloaded) he tried to convince me that it "probably" would not take over 45 minutes to LOAD, DRIVE to my HOME, AND UNLOAD. He wanted me to commit to a 2 hour window on the day HE wanted me to commit to... Thursday, so he could schedule someone else on the 'better' for him moving day... being a Friday. I figured that out later AFTER I figured out exactly what he had done to me, and HOW he had set out to deceive me! I couldn't imagine how on earth he thought that stuff could be loaded, driven from A to B, and then unloaded in the time frame he had set out. Didn't make sense to me, BUT he had my faxed list right in front of him. So, IF what he has proposed was the day/time frame I chose, I would have been paying for 2 hours...1 hour not being used. I figured that was the cost of "doing business", so be it. Because, I needed the extra day to prepare the area where the contents to be unloaded (sweeping up and such), I chose the 4 hour window on Friday. Decided that I'd have to pay more the get the 'better' day, so I would have the movers move some items within my home to take up the 'extra' time that I was obligated to pay for, and get items at my home where I wanted them. Was prepared to have extra time I had paid for (had committed to) that the workers wouldn't have any work to do. I had accepted that in order to get the day I needed... not what was better for Justin and the company he worked for. I was left feeling very upset and anxious inside as that moving day progressed. It appeared that the more they loaded while shuffling items needlessly around the area (they had PLENTY of room to work, wrap, waste time, etc. than anyone needed), the longer it seemed to take. I COULD NOT believe how ridiculously long it was taking those movers to wrap, tape, and pad that amount of furniture. It was definite OVER-KILL by design! I became more jittery inside as the day wore on. I wasn't going to express that to the workers though because overall they were very courteous and polite, AND I am not a confrontational person. However, there were 4 of them (over-kill again). There were numerous times that one or more of them couldn't be seen by me when I glanced around. (I was wanting to have pizza delivered because I thought they would need to eat, just as I kept checking that they had bottled water to drink; it was very hot. Gullible me didn't realize (until they told me later) they had eaten their lunches, and taken breaks while the packing and loading was going on.) Especially at my home where they (1 or 2 at a time) would be way back in the truck cleaning up, leaning against the truck, etc. while avoiding work they could have been doing. I had to ask them several times to please go out to my vehicle (parked at the curb so they could back in and not have to walk as far) to bring in the items that were packed in it by them. I picked up more trash that they simply threw on the ground at point A and point B. At my home, there was a large black planter sitting outside the garage door. Rather than have them throwing the used tape and such wherever and it blowing around my yard (me chasing it and picking it up!) and neighborhood, and for their convenience as well, I told them they could put their trash in that planter (where I had placed a large black trash bag). However, I did not think they would leave all of that trash for me to have to gather up, get an additional bag to fit it all in, then carry to the upper level, other side of my home and be my responsibility to dispose of. Not only did they run over the 4 hours I was obligated to pay for, they also DID NOT get around to moving the different items within my home from one part of the house to where I wanted it. Items: Refrigerator (they had an appliance dolly) from the upper garage to the basement; swap out a full dining room set... table, chairs and breakfront from the basement with what is still in my dining room. So much for 'thinking' I would have ALL that left over time -- close to 3 hours -- since Justin had convinced me it probably wouldn't take more than the 1 hour that I described earlier in this report. (I still didn't believe what he had said but he is supposed to be the expert... me, simply the one to be taken advantage of. Not nice!) I really don't blame the movers themselves as I am convinced that is the way they have been 'coached' or 'taught' to work. I blame Justin and the owner that he works for for their deceptive pricing practices. "A man is only as good as his word." Being purposely deceived "by design" has weighed very heavily on my mind. It has festered and festered within me even though I have tried to let it go because I am the one that will suffer from that anger held inside... not them...it's obviously a way of life to run that company the way it is run. I have since (accidentally) spoken with 2 different ladies that called MTM's. They had the good sense to hang up on Justin (one said he was a total jerk; I commended her on recognizing what he was doing and her being smart enough to see it). They both ended up finding movers that they were completely pleased with, and that didn't try to take advantage of them financially. I WOULD NOT (and I've been asked and I said, "No!") recommend them to my worst enemy. NO ONE deserves to be taken advantage of like that. No one!