Handy House Cleaning

Got off to a questionable start because I wasn't able to REACH ANYONE regarding my pending appointment due to incorrect email address. But I finally had to do some DEEP Web researching and was able to get in contact via email and was given my Handy Pro Cleaners contact info. I was relieved to be able to reach out to him an push back cleaning time due to another scheduling conflict. Otherwise you are charged a hefty reschedule fee!!!! Justin arrived as planned and quickly got to work. Justine communicated very well, we talked about my overall cleaning expectations, he was polite and respectful, didn't mind my dogs, and was professional. I enjoyed chatting with him while he cleaned. My son's came home from school and I realized we were in the way so we left and allowed him to do his thing! In addition, I also brought a mattress the same day of my home cleaning an left it on the porch while Justin cleaned with the intentions of moving it when my cleaning services were complete. Upon my return to my house 1hr later, Justin had taken OUT the OLD mattress and INSTALLED the new mattress and made my son's bed I was ELATED, because this was going ABOVE and BEYOND his cleaning duties! So KUDOS to him for doing that. As I walked around my home it SMELLED CLEAN and DISENFECTED......All Appliances were degreased, and wiped down in the kitchen and my cabinets sparkled, walls wiped down, floors swept, debris from behind my fridge swept and mopped, sofa was pet hair FREE, mirrors shining all throughout the home, windows seals cleaned on inside in ALL rooms, no COBWEBS ANYWHERE! Pet hair gone, Floors shining, fans dust FREE, trash all removed! OVERALL I HAD A GREAT 1ST EXPERIENCE USING A MAID SERVICE. I will definitely use Handy Services again and specifically ask for Justin S!!!!! The reason for the Responsiveness rating is the lack of customers ability to be able to REACH a HUMANBEING if PROBLEMS arise before a scheduled appointment time!

She did her very best but needed much more help to accomplish what was needed.1

It did NOT “go”! I was scheduled for August 14th, 9:00am; received an email just after 8:00am saying they were cancelling and would reschedule for 9:00am on August 16th; they cancelled again to reschedule for August 18th, a Sunday, for 9:00am, again, this time I cancelled as NO ONE cleans houses on Sunday morning, and certainly not in our community. I tried to call the service directly, but could never get even a dial tone to complete the call... Needless to say, I was LESS than pleased

Shenika did a great job. She was quick and efficient. She was also knowledgeable and quick to ask questions when she was unsure if I was pleased with her work. I appreciate the care she took with my home. thanks

Keesha did a good job. No issues with her. My issue was a verbal quote I received from Janet for hours and price and it did not match what they were going to charge me. I have informed them of this situation and was dealing with someone name Ralf. Not sure if I will call them again. I felt like it was a bait and switch with pricing.

That was her 1st day working. Need someone with more experience.

The two gentlemen who came were very efficient and thorough. They were punctual and very friendly, especially with my cat who tends to get in the way. They completed the job I was looking for.

I never could never could get in touch with pro cleaning person The hours were changed from 3 hours to 3 and one hours on my plan as well as my charges Someone in the Company (Handy) tried to use the credit number for $270 I used to pay for my initial cleaning service. Fortunately Chase denied the charges and contacted me immediately. I emailed Handy about 3-4 times asking them to call my. Never did wanted to handle by email. Therefore I had no option except to CANCEL! WOUND NOT RECOMMEND TO ANYONE!!

Ginger is very personable and always asked for more work. I had asked her to wipe out the inside of the kitchen cabinets and to polish/shine the outside. Ginger the inside of some lower cupboards and some outsides were polished over the food spots and splashes. I should have supervised more closely. It's a learning experience and I would hire Ginger again.

It was terrible to say the least! The service they booked over the phone was wrong. The “professional” they sent had a really bad attitude, had to re-do everything because of the poor attention to detail and left before the time that was paid for. Plus, it took an exhausting back and forth of emails for 3 days to get a refund for the time of no service. They didn’t take any responsibility for such bad quality service and if you have a claim, there will be nobody to help you over the phone. Save yourself time and frustration and look somewhere else.

My wife booked a cleaning for son’s apt and was told she needed to pay for extra fee to get it done the next day. She paid. The later in afternoon handy cancelled by txt her and moving date out with out asking if time or date will work. They also did not refund extra fee. We have been trying to call and email them with no luck. Charging for service and not delivering it is this fraud? We will not accept the move date. Zero customer service, questionable business practice, and no one will pick up phone. Calling credit card company, bbb, etc... what hassle. STAY AWAY FROM THIS COMPANY.

I was promised that the inside of the fridge was going to be cleaned as this was otherwise a light job but they did not. Overall work was below average. I will not recommend them!!

They did what was asked and the price was worth not having to do it myself.

So it has went well so far except one no show. The only suggestion I would have is when you are actually working with app. It would be easier if the pro's calendar was available instead of having to filter through each day at a time.

It was easy to schedule and they showed up on time

It was easy to schedule and they showed up on time

It went great. They had to come 2 different times due to a broken part in the package.

The provider kept their appointment and they showed up on time.

It was easy to use and the company was on time.

I was really impressed with the little things they took care of which made a huge difference.

There have been scheduling problems but I found one that I like now. The main problem is being able to keep the same cleaner.

I had a couple people cancel and reschedule. Most of the time they have been late. I think that is something they can work on

It have been great! We have continued to use the same housecleaner for several months.

The scheduling was easy and she showed up on time.

It was okay, we are not using the app right. Pretty easy to book, the first cleaners were not on time.