Fulton Services

I really liked them. They were great. They came out when I got the leak. I called them and they came right then. The guy who came out, his name was John. He was really awesome. He cleaned up after himself. They were pretty expensive. I would consider using them.

They were excellent. Their service was excellent and very expensive, but sometimes you rather pay the money than have another problem. They were dressed in a professional way, and addressed me by Mrs. Franz. They were very pleasant and informative.

This company goes the extra mile to satisfy their customers. India is always helpful when she answers calls. She keeps you inform about the appointments. I was able to get schedule the appointment the same day I called. Willis also goes above and beyond- very professional. He correctly finds the problem and does excellent work in fixing it. We are very pleased with the services from this company.

We have not had any issues. It is $80 for the contract and the inspection is included in that. They know what they are doing. They are efficient, knowledgeable and they do a good job. They are pretty expensive.

We had a year long contract that covered heat and air and everything had gone fine until this last inspection. The technician thought there was a leak and told me he needed to find where it was coming from and it would cost $250. After I saw what the leak search actually involved, I felt he had taken advantage of me. Instead of explaining things to me, he rattled off a lot of numbers and model numbers (that meant essentially nothing to me since I am not an HVAC expert) and I didn't have time to write down important details for discussion later. It didn't really matter though because I already knew there was no way we were going to pay this guy to replace such an expensive and important piece of equipment in my house. He also didn't clean up his mess and left a protective cover off of our outside unit. We weren't going to be using it, but nonetheless, unprofessional and unappreciated. The system he recommended was based on a phone call with his manager and the square footage of our house. We later learned that any HVAC person worth working with does a load calculation to determine the right equipment and not just a rough guess. Obviously, doing a truly good job was too time consuming. A few weeks after this experience, someone from the office called to ask if I wanted to renew my contract. I said I did not and explained why. I never heard anything else from them.

This job took two service calls to get the problem corrected. The first plumber diagnosed the leak incorrectly and said the leak was due to poor caulking in the upstairs shower which was allowing water to seep through the ceiling wallboard. I had the bathroom shower caulked perfectly and leak still occurred. Another plumber was dispatched the following day, and properly diagnosed the problem after cutting away a small piece of drywall to reveal the source of the leaking copper tube. The initial quote for the work by this second plumber was for $1033, but he thought it might take him all day to finish. He completed the job in less than three (3) hours, but still charged me the full $1033. While his work was excellent, I feel the cost was out of line and substantially higher than it should have been for the time it took to complete the job. I would hesitate to use this business in the future due to the way they charged for the job.

Overall our experience with him was very good. He didn’t do anything unless he discussed what needed to be done and the cost. He did the job after we agreed to his estimate; there was no hidden cost. He was knowledgeable. His price was very good. He cleaned up after himself.

The plumber who performed the work was on time, very courteous and performed the requested services and took a quick walk-through of a recently purchased home to look for any trouble issues. All of the work was performed well and I can say that over 3 months later, the drain hose that he custom-manufactured is holding up well with no leaks. Excellent service and I would use again. The reason for the "C" on the price is that I think most plumbing services are too expensive for the services performed. I doubt I would find many companies that I would give an A or B grade to here. I don't think they were more expensive than anyone else, but come on... this work took a couple of hours at most and the parts cost was between $50-$100 at retail rates. With that said, this company performed very well and I would use them again in the future.

He was polite, efficient and educated me as he learned what could be done.. He also gave a verbal estimate before doing the repairs and let me know what the next steps would be if this solution didn't work out. I also recied a "thank you for your business" postcard from him later with contact information if I have questions.

They replaced our kitchen faucet. They did a good job, but were not entirely clear ahead of time about options. The "deal" only included a really basic faucet, whereas, we had a really nice one that they said would cost more to fix than to replace (though it was only three years old). So, in order to get a comparable faucet, we would have had to pay an unbelievable amount of money, which we were not prepared to do. So, bottom line, we now have a functional, basic, ugly kitchen faucet. Feel kind of like they were out to make bank on the upgrades...

Atlanta Plumbing Plus advised $89 to just come to home for estimate. Estimate was to be provided before work performed. Technician did not provide estimate but went right to work. Technician did not have tools required to remove and change cartridge and spoke about cutting through tile to change entire valve because "cartridge does not come out." Showed technician U-Tube video explaining service and showed tools needed. Technician left to purchase tools (Technician called it a Pulley) and used owners Allan Wrenches. Technician returned and changed cartridge but failed to water seal shower handle faceplate. Technician indicated that service price was reduced because technician failed to provide estimate but price was $389 total. Requested how $389 price to change a cartridge was a reduced price and technician showed price book of nearly $800 for valve replacement. We debated the difference between valve and cartridge replacement so he showed book price for $300 for 3/4 hours work - NOT a discounted price. It was then we found that Atlanta Plumbing Plus was purchased by FULTON PLUMBING HEATING A/C. WE WILL NOT USE AGAIN!

Just writing now almost two months after the service call since I've had another plumber over to complete the repair to a basement shower leak that was one of two original problems. I have two issues worth noting. First, I had been doing business with Atlanta Plumbing Plus which had gone out of business, but when I called their number in late January to book an appointment neither the reservation taker nor the phone message indicated I was speaking with another company (Fulton Plumbing Heating and Air) that had purchased the customer list / business of the plumber that I thought I had called (and had done work for me previously). I only found out the situation when I was on the phone with the technician (I was at work) who was on-site at my home and he was telling me about another problem with our water heater's thermal tank which had been installed by Atlanta Plumbing Plus. He told me that he was with Fulton and that, in essence had no responsibility for the previous work done by Atlanta Plumbing Plus. I think Fulton should have let me know when I booked the appointment that I wasn't dealing with Atlanta Plumbing Plus. If I had know this I would have been able to reference Angie's List to understand feedback on the company and be able to select another if it wasn't good feedback. Second, just today I had another plumber out which is highly ranked by the Angie's List community. They were able to fix the shower leak for significantly less than what Fulton was quoting. The technician from Fulton quoted me a price of ~$350 for the cartridge alone during the January 29th, 2013 visit which I decided against. He actually had recommended I try to get a free one from Kohler directly which was impossible for me to do since I could not, after a few hours of research, determine which cartridge I had installed. Besides, he told me that he didn't have that part available. I also want to note that the highly ranked plumbers who worked for me today charged much less for the new cartridge and its replacement which included the trip charge -- much less. I also asked the plumber I had today to quote me from the top of his head how much it would cost to replace the pressure valve. The $714 standard rate charged by Fulton Plumbing to replace the pressure valve was well over double the price quoted by the plumber who visited me today. He explained that it would have been done in 1/2 hour with a $20 to $30 part. In sum, it was clear that the pressure valve required replacement, but the price charged was excessive. I've included the pricing for all services received on 1/29/2013 above, so I'll let you determine if I was ripped off or not. I've decided that I will not be using Fulton again.

Our shower head in the master bed was leaking. The technician, Sandy Hoskins, diagnosed the problem and immediately worked to resolve the problem. When he fixed it, it was fixed and they didn't have to come back. About a week later I received a thank you post card from the company signed by Hoskins. I thought that was nice touch.

He charged me $1,371.00 for a maximum of three hours of work. I talked to a supervisor, Michael Gordy today. The owner is supposed to call me. I hope this owner will make this good. They have just totally ruined my week. It just seems like a scam orchestrated between the plumber that came and the supervisor who was looking over the job. The plumber was gone for 45 minutes, when he returned to my house he walked right in the front door without knocking or ringing the doorbell. Totally unprofessional. Also, they no longer go by the name of Atlanta Plumbing Plus, they go under Fulton Services. Use this company at your own risk.

Sandy was very friendly and professional. I appreciated that he always wore plastic coverings over his boots when walking on our newly-refinished floors. The work came out exactly as I had hoped. Hours after he left, however, a leak developed in the new copper pipe. The company was very responsive, and they came by very quickly to fix it. Another minor issue appeared a few days later and they again acted quickly to resolve it. I was very pleased to receive such responsive follow-up service after the sale.

Sandy came on time and was very courteous. He performed the work - replacing old galvanized pipes that led to my washing machine and re-pipe the kitchen sink drain line. The work did eliminate the odor I was smelling from leaks at the joints of the galvanized pipes. However, ever since this work was completed my kitchen sink has been backing up after the water runs for a while. This NEVER happened before. I believe it is due to the way the sink drain line was changed - can't imagine what else could have caused this. They have been out to look at this twice and have told me that "there must be a blockage down the line somewhere". They never looked for a blockage just told me that I would have to deal with it. So, after spending about $1,200, I am now stuck with a kitchen sink that backs up almost every time I do dishes. Don't know how much more it is going to cost to get this fixed. Would I recommend or use these people again? Of course not!

Ricky was prompt very professional.. Knowledge of plumbing was very good. He was very helpful. Quick at his job. Very personable and easy to discuss the problems with him. I would use this company again. R.G. Sockwell

We've had issues with a shower leaking into a downstairs closet, and it was a major leak. We tried multiple plumbers over several months and no one was able to properly identify the source of the leak and fix the leak, and we had to pay several hundred dollars with no solution. We joined Angie's List with the hopes of finding a plumber to fix the problem, and that's exactly what we did. Atlanta Plumbing Plus was the only plumber that was actually able to solve the problem. Additionally, we had a hot water heater that was dripping from the top. It turned out to be a busted pressure valve, and we had Atlanta Plumbing Plus install a new pressure valve. That valve eventually started dripping again, so we'll have to have them come back to take another look at that, but the overall visit was more than worth it to us because they were able to solve a major problem for us by stopping the leaks from the shower.

It went well but this had been a reschedule from the scheduled time.

I would recommend Atlanta Plumbing Plus- everyone that I have interacted with have been very professional. Willis is detailed and provides quality work. He is also patient and takes time to explain everything which I appreciate. He also cleaned up the area and wore shoes cover when he came in our house. I will call Atlanta Plumbing Plus again for any plumbing issues.

He showed up found the problem. I agreed to the price to fix and he had someone deliver the parts to the house within the next couple hours.

After my shock of realizing that my policy did not cover the water leak, I was extremely happy with the knowledge, efficiency, and care and concern of Atlanta Plumbing Plus. They diagnosed my water problem, fixed it, and then discovered another issue I didn't even know I had. They fixed that problem and left me with a feeling of really being well served.

Very well. The Tech was very friendly, fast, & knowledgeable.

Got out quick and did a great job and it was reasonably priced.

Called out to replace a bathroom shower knob that had a worn stem and so couldn't be turned off. I had removed knob since I presumed that it would save some time and to draw attention to the specific problem. To their credit, I had something come up and had to step out, so some confusion may have been warranted. However, I had left information about the problem with their scheduler and with my mother-in-law who was home to receive the plumber. And another nod to their credit is that my instructions about where the water shut off valve was caused some time consuming hunting. The problem was due to a worn stem that the knob in the shower could not grip, and so we were unable to completely turn off the water without removing the knob and using a wrench to turn it. When I returned, I found that the bathroom looked much the same state as I had left it; except that I had an invoice for $287. And so, I was confused and called their office. I called Atlanta Plumbing Plus, they acknowledged why I would be confused and offered to send the plumber back out in the evening. At the very least, I thought, we could get the shower usable again. When he arrived, he claimed that water was shooting out of all three stems in the shower and that he had replaced either two or three stems (we can't really be sure). I challenged him about * the lack of water in the room, "It wasn't leaking that much or in the wall, or on it." - uh... ok... * The fact that the portion that the knob attaches to still shows the wear from using a wrench and is too worn to grip by the knob "I replaced an internal part" - ok... I guess. * about the fact that neither I nor my mother-in-law mentioned this as a problem "She said it was leaking" - At the absolute best, this is willful ignorance. My mother-in-law demonstrated the problem. I can (and did) simply ask her - she's standing right there after all. * and about the fact that the problem I had called about in the first place had not been resolved. "You should go to Ace hardware to pick up a new aftermarket part" - No... that's why I called a plumber, so that you would fix it. This was followed by an offer to go to Ace for me- if I was willing to pay more. There was also a suggestion that there was a strong possibility that I would not be able to find a way to fix the original problem at all and that I would have to replace the entire faucet. Which left me puzzled as to why I was having this conversation. At this point, I realized that I was stuck in a he-said, she-said situation and that having him fix what I asked them to come for was going to cost me more money without clear results. The best I can do at this point is cut my losses. So I sent him on his way, his superiors wouldn't let him leave without me signing something to the effect that he had explained himself. I told him I'd be more interested in signing a statement of my own, but after a few minutes of wrangling I signed anyway. I have no doubt that he did "something", I just don't know what, and that it was not what he was called for in the first place. Everyone that I spoke to (including the plumber himself) was friendly and seemed professional, but I'm at a loss as to how this happened and will definitely not be working with them again.