Fulton Services

Their estimate for the plumbing job was outrageously overpriced and on top of it they charged $ 99 just for coming out and giving an estimate.

a new unit was installed but within a few weeks, it wasn't working. instead of blowing cold air, it was blowing heat. they came out multiple times to fix it and said there were leaks in the line. subsequently, when the weather turned colder the heat wasn't working and we had another company come out and they said there was a wiring issue. in hindsight, we question if whether the old unit needed to be replaced and if we needed to install a new unit in a different location which added about $2000 to the cost of the repair.

Within 2 weeks of putting in the toilet flap in, it would not close completely. He was going to fix it. One time, it was so weak it wouldn't flush completely. For what I paid, I shouldn't have to have them come back.

Went great. They were able to sent out a crew much sooner than they promised, and they did the job in 10 minutes. Excellent service.

Even though the provider wasn't able to come out immediately, the dispatcher referred me to another.

It was a lot more expensive than I expected. They charged by the hour and took half the day just to replace a water heater. Seriously worked very slowly, and sat out in the van for long periods. The invoice did not show the break down between parts and labor. When we called to complain about the total, they explained that they charged 300.00 dollars an hour, but that they were worth it. Sorry, but I didn't agree.

Company did a wonderful job, crew was great and I was delighted with them

The service two days ago was great. They are on time and do what they need to do. They're probably a little expensive.

Ricky the service technician was very prompt and professional - he accessed the problems and had a fix in place very quickly . I am very happy with Fulton plumbing services; have used them in the past and will definitely use in the future.

It went well. They replaced all pipes that were either the wrong size or material and vented all fixtures in the kitchen, 2 baths and the laundry room; installed a line for an ice maker and removed and capped an old gas line. Their attitude was amazingly cheerful considering the HOURS they spent in the mud, under the house on an extremely cold and rainy day. I will hire them again.

I had my regular plumber come out and make the repair on the water line that blew out in December 2013. He just had to dig down about a foot. It was a matter of cutting out a piece of plastic pipe and replacing it with a short piece of pipe and two sleeves. I had called Superior plumbing because I could not get hold of my plumber. Superior wanted $900 just to come out saying it was a holiday. I just shut the water off until my plumber called back. My plumber came and made the repair and it took him about 40 minutes and charged me $200.(i gave him $250 since it was a holiday). However, he apparently made an error which is unusual for him and the glued pipe came loose on 2/13/2013. My plumber would have come back and repaired it for free, but I was out of town and my wife did not have his number so she just looked in the yellow pages and called Fulton Plumbing. Fulton plumbing came out and made the same repair and charged her $934. I could not believe this charge. I would have made the repair myself in the beginning, but I had just had back surgery. Anyone can cut plastic pipe and glue it as it requires very little skill. Fulton Plumbing had no idea that I had just had it repaired a couple of months earlier and knew what a fair charge for the job should be. Original charge $200. Fulton Charge for the same job $934.The job was actually easier the 2nd time as the dirt was soft above the pipe since it had been dug up once already. I would not let this company near my home again. The repair Fulton made was fine, but the charge was outrageous. I called and complained and the manager gave me a small refund which as I recall was less than $200. I do not mind paying a quality price for quality work and would have paid $400 without complaint since i am sure a large company has more over head; but $934--give me break! Here are the detailed charges by fulton: Repair PVC service $765 + $80 (some sort of warranty I think) +$89 for diagnosis trip charge=$934 Diagnosis: 1 inch water line glue joint came apart. Need to cut back and replace section of piping to repair These people have no shame. When I was complaining to Tim Edens the manager I told him the following in a letter: I have never been ripped off like this before. You said your guy stayed at my house 2 hours to do a 30 minute job. I have a feeling that you must be paying your plumbers on commission and there is large incentive to over bill customers. What is really appalling is that you supported the charge and only made a minor adjustment to the bill after knowing that he ripped off my wife. No doubt he ripped her off and you know it. This job should have been the lowest price you charge anyone for 30 minutes of work. I agreed that I would pay you $500 which was more than twice what Troy charged me when he made the original repair. $500 is being extremely generous. If I were doing it again, I would stop payment on the credit card and take you to small claims court. I feel that strongly about unsavory business people.

I had to order replacement parts, so no work was completed

The only positive thing I have to say is that they were able to come out the same day that I called, which can be handy if you have a bad plumbing problem. I found another plumber who expertly fixed my problem for $135 instead of $1167!

I stopped using the bathroom for 3 months because the hardwood flooring would swell up. When he came he couldn't figure out what the issue is. He told me to start using the bathroom again and to call him back once the swelling came back. I feel like I shouldn't have been charged when he did nothing for me.

Cleaned up nicely and did a good job

He did everything he could to keep us from needing to drill into our concrete slab to make the toilet sit flush, which would have been much, much more expensive. We appreciated that so much! He did a great job fixing the toilet and left our bathroom very well cleaned up. Apart from the changes he made to the toilet area (removing unnecessary tile that was keeping the toilet from sitting right), there was no evidence that he had been working in there after he left, which is a sign of a job well done to me!

I was disappointed. The work was okay although they didn't do it quite right and they had to come back the next day to fix it. It was quite expensive. It was $400 and the guy was there for about an hour. There were no parts involved so it was pretty expensive for an hour's worth of work.

Make no mistake -- these guys are pricey. However, I would use them again without hesitation. They responsed promptly to my phone call and email to inquire about and schedule service. The plumber (Rickey Jones, I think) was prompt, professional, did the work efficiently, and left the place clean and intact. He even wore shoe protectors while in the house. We were completely satisfied with the worker and the work.

Overall, I was not pleased with this company. I requested that someone provide an estimate for installing a gas line from my house to my patio. The same day, Fulton sent a plumber who was very pleasant. What Fulton did not tell me over the phone, however, and what I did not learn until the end of the plumber's visit was that for the "privilege" of providing an estimate, Fulton charged me $89. If they had told me of the charge up front, I would not have allowed them to come out. Moreover, the estimate Fulton provided was twice as much as the next highest estimate. I received two other estimates from companies on Anglie's List, both of whom sent a plumber who did not charge for providing an estimate. I selected one who provided the required service in an excellent fashion for less than half the price that Fulton wanted. I spoke to the manager of Fulton regarding the charge, who stated that he sent out a master plumber who had to be compensated for his time. I would understand this explanation more if the plumber had actually diagnosed a problem, and if the cost had been disclosed upfront. I did not have a problem that needed diagnosing. I only needed an estimate. Apparently, Fulton does not view the time it takes to provide an estimate as one of the costs of doing business; rather, it seems to view such as an opportunity to gouge customers. Fulton is exactly the type of company I go to Angie's list to avoid. In my view, charging customers for estimates, and failing to disclose the charge up front is bad business. I will not use or contact this company again, and would urge others to steer clear as well.

They were good when they were All Atlanta Plumbing. Now they are owned by Fulton and their pricing went up. They replaced the tubing on my filtration system. They were on time, clean, and neat but, they charged too much. If I would have known the prices went up I would have used another company.

He came out on a Saturday within 45 minutes of my call. He assessed the issue and only charged us for the service call since it was best for us to have the county handle our particular issue.

First off, this is one of the few companies that have live people to answer the phone 24/7. I called Sunday night and was told the office would call me first thing Monday to schedule an appointment. I got a call at 8:30 on Monday and the woman said I would the technician was on a job, but that I would be the next in line. My one disappointment is that they didn't tell me how long it would be, or give me a time window. So I just waited and eventually the technician came at about 1. OK, next disappointment. They told me on the phone that it would cost $89 for the technician to come out and diagnose the issue. What they DIDN'T say was that they would be able to diagnose without cutting a hole in the downstairs ceiling and the charge for that was $170. I used a different plumbing company in the past where there was no charge to cut a hole. If you use Fulton, I suggest you hire a handyman to cut the hole before the visit, for WAY less money. As for the repair itself. EXCELLENT. Scotty W. is top notch in his craft! My house has had 5 pinhole leaks in the pipes in the past 7 years. Other plumbing companies just sealed off the pinhole (for about 1/2 the price) and left. Scotty replaced a larger section of pipe and pointed out other areas that were corroding and would spring leaks in the future. He also discussed with me several possible reasons why I have these leaks in a fairly new home. Granted he didn't have any answers, but he pointed me to avenues of investigation. In conclusions, I would say the price is rather high if you have a simple repairs but if you have a repeated problem and no answers, you might want to give them a call (and you might want to ask for Scotty by name). Also, use them if you have an emergency that needs attention right away.

Ricky was the technician on the job. He arrived on time and was very professional and knowledgable. He pinpoint the problem with my leaky shower fixture and fixed it quickly. Very happy with the service that I did receive. Will definitely use Fulton Plumbing again for my plumbing needs

A large oak tree was uprooted by 80 mph winds. Over the years the roots had wrapped themselves around 3" PVC pipe and broke it in two places. Having it fixed quickly was necessary. Within 2 days of my first call, we had an estimate that would have required significant digging to replace the line. Due to all of the emergencies in the area, it was another 5 days (including the weekend) before they could come. Scotty showed up on time on the promised day and brought two other men with him to assist in the digging. What was expected to take 2 days was completed in 1 day. The project cost came in under the estimate. The best part, for me, is that the following week I received a Thank You card from Scotty and a box of cookies from their office with a nice Thank You note. This type of customer service, which should be common (not the cookies but the card) is unheard of in my 50 years as a homeowner. I don't need plumbers very often but the next time I do I'll contact Fulton Plumbing as My Plumber.

He worked at a nice pace meanwhile explaining the work he was doing. He was very honest on the price. Ive had other estimates that was four times more than what this company charged me. Fast service and friendly. Im a senior citizen and I beleive the other companies tried to take advantage of me. I am very pleased with the work and his professionalism.