COMCAST

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I am switching.

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Pretty much, this company is all out terrible. I have waited on Saturdays for these guys to come out for a real long time. The guys who come out are professional, but they have to keep coming out. This is a repeated problem also it is a company that has a complete monopoly in our area.

I am using them because I like having my satellite through them, but I had one horrible experience with them. When they were in the process of switching us over to more channels my service went out. I have three pages of phone records where I had to call them to try and get this issue resolved. I went without service for 6 days and I was very upset. Each time I called, they kept making promises, but no one came out, and the customer service was real nice but they had no way to reach the dispatcher or leave e mails. Then they kept transferring me to departments that were not helping me; technical support could not help. After the sixth day, they came and found the problem and were able to get it fixed and I didn't have to pay for the six days that I went without service. It is working fine now and I am happy about that.

Comcast came out on October 6, 2006 to discover the phone problem. The technician noted that there is not enough signal coming from the street and into the house. He noted that the outside maintenance crew would fix the problem within 48 hours. After he left, we had no phone service. After complaining to Comcast, they discovered that the technician had accidentally left our line disconnected and they fixed it (late on October 7th). However, the original phone problem was still occurring. After hearing nothing, I called Comcast back on October 13th and they had no notice of an outstanding work order. They noted someone would be out within 48 hours. As of October 23rd, we have had no contact from Comcast and the problem is still occurring.

They send out people who are unprofessional that try to sell work on the side for their own resources.

I was a little a wary about using the dreaded cable company for my Internet purposes, but I could not have been more surprised. The customer service has been OUTSTANDING. Every time I have called I have spoken to an actual human within 60 seconds and the one time I had to have a technician come out to my house he was incredibly nice and competent.

THEY ARE TOO EXPENSIVE. ITS INSANE. IN COMPARISON YOU HAVE THE CABLE TV AND CABLE MODEM, AND THEY DONT OFFER DISCOUNTS FOR A BUNDLE OF SERVICES. THE DISH NETWORK IS CHEAPER IN COMPARISON TO CABLE. I CANT GET DIRECT TV AND HAVE COMCAST CABLE. IF I WANTED SOMETHING DIFFERENT, I WOULD HAVE TO GET DSL, BUT THAT MEANS I WOULD HAVE TO GET BELL SOUTH, AND I DONT WANT THAT.

IT IS VERY DIFFICULT TO REPORT A PROBLEM. IT TAKES A LONG TIME TO GET THROUGH TO SOMEONE AND WHEN YOU DO THEY JUST WANT TO SCHEDULE SOMEONE TO COME OUT WHEN THATS NOT THE PROBLEM. THE PROBLEM IS THE QUALITY OF THE SERVICE. WHEN THE SERVICE IS DOWN YOU JUST WANT TO TELL THEM THE PROBLEM ISNT IN MY HOUSE BUT OUT THERE. THE SERVICE IS PRETTY RELIABLE, MORE THAN MY OLD SERVICE, BUT ITS NOT LIKE ELECTRICITY WHERE YOU PLUG IN AND ITS THERE.

THEY SCREWED UP MY ACCOUNT, AND THERE WERE ISSUES WHERE THEY WOULD CUT MY CABLE OFF EVERY WEEK. THE PROBLEM WAS ON THEIR END. IT WAS AN INTERNAL ISSUE THAT TOOK A WHILE TO RESOLVE.

IT TOOK SEVERAL TECHNICIANS TO GET THE PROBLEM SOLVED. IT TOOK NEARLY A YEAR TO GET EVERYTHING WORKING PROPERLY. THE FACT THAT IT TOOK SEVERAL TECHNICIANS IN MY HOME I DIDN'T LIKE THAT. I HAD A LOT OF COMPUTER DOWNTIME. IT TOOK A LOT OF MY TIME. THEY WERE GENERALLY HERE FROM 1-2 HOURS. THE DAMAGE TO MY SYSTEMS REQUIRED A COUPLE OF WIPE OUTS OF MY SYSTEM.

THEY WERE COURTEOUS AND PROMPT. I THINK THEYRE JUST A LITTLE BIT ON THE HIGH END OF INTERNET PRICES. IF YOU HAVE A SERVICE CALL THEY GIVE YOU A WIDE WINDOW YOU HAVE TO BE HOME FOR. LIKE A FOUR HOUR WINDOW YOU HAVE TO BE HOME FOR, NOT A SPECIFIC TIME.

I HAVE HAD EXPERIENCE WITH OTHER SERVICE PROVIDERS, AND THEY ARE BETTER. THE SERVICE NEVER HAS GONE DOWN. IF YOUR SERVICE DOESNT GO DOWN, AND THE CONNECTION IS GOOD AND FAST THEN THATS WHAT YOU WANT. YOU GET YOUR OWN HOMEPAGE AND YOUR OWN SERVICE. I DONT REALLY USE IT, BUT ITS THERE. THERE ARE SOME LIMITATIONS, BUT I HAVENT BEEN TOO AFFECTED BY IT. ALL MY PROBLEMS DISAPPEARED WHEN I SWITCHED TO THEM.

I WOULD SAY THEY WERE ABOUT AVERAGE, BUT THE SERVICE CAN BE SPOTTY. THE CUSTOMER SERVICE IS NOT VERY GOOD. THEY ARE PRACTICALLY LIKE A UTILITY COMPANY.

COMCAST WAS SUPPOSED TO HOOK UP CABLE CONNECTION FOR TWO TV'S IN MY HOUSE. THE TECHNICIAN CAME AND INSTALLED ONLY ONE TV. HE WAS SUPPOSED TO GO TO THE CRAWL SPACE TO INSTALL THE WIRING FOR THE SECOND ONE. HE DID NOT WANT TO DO THAT. HE WAS VERY RUDE AND UNPROFESSIONAL. HE LEFT WITHOUT INSTALLING THE SECOND TV. NOW I DO NOT HAVE ANY TRANSMISSION ON MY MAIN TV. I HAVE BEEN TRYING TO MAKE ANOTHER APPOINTMENT TO GET MY CABLE HOOKED UP. THEY KEEP PUTTING ME ON HOLD AND THEY TOLD ME THAT THEY WILL CALL BACK AND THEY NEVER DO. I AM STILL WAITING TO HEAR FROM THEM. ON THE WHOLE IT HAS BEEN EXTREMELY FRUSTRATING EXPERIENCE.

COST SHOWN IS PER MONTH. THEY USED TO HAVE SERIOUS DEPENDABILITY ISSUES BUT NOW THE SERVER IS RARELY DOWN. IT AFFORDS RELATIVELY FAST WEB ACCESS AND SURFING.

CUSTOMER SERVICE IS TERRIBLE. INTERNET SERVICE IS GOOD AND HAS IMPROVED DRAMATICALLY SINCE LAST YEAR. RARELY DOWN, VERY FAST CONNECT SPEEDS.