Atlanta Peach Movers

They even packed up fragile items and things that I had not completed packing before they arrived. They were great.

They were prompt, efficient and handled everything with care.

I was referred to Atlanta Peach Movers by a close friend who had used them before. I skipped using another company that I had used twice, who were excellent, to go with Atlanta Peach movers. What a mistake! Before we booked with them, they were very responsive to us. After we gave them the deposit and booked them, they stopped returning our calls. I left at least 5 messages, but no one called back. 
On the moving day, they were almost 2 hours late. They said they had truck problems, which I can understand, stuff happens. Then, they brought a truck that was too small for the job. They had 5 people moving our small, 2 bedroom apartment, and it took them close to 7 1/2 hours to complete the move! For reference, the company that moved us into that apartment took less than 6 hours with only 4 men. 
They said they would bring a special box for our grand father clock, and they didn't. They had to put our patio table into their pick up truck because it wouldn't fit into the truck they brought. When we were finally moved in, and they left, we started looking at our belongings. They had damaged several items, nothing big, but they were damaged. They broke the slate top to the patio table, put the slate pieces back in place, and said NOTHING to us about the damage!!! Really???
I called the company several times to talk to someone, and it took a while to get the right person on the phone. She said she would look into it and call me the next day. It took her over a week to get back to us, and the only compensation was to refund us $80, which equals 1/2 hour of their charge. I didn't claim the damaged items since it would have been less than our deductible, but I did let them know about it. 
I was extremely disappointed in the moving experience with them, and with their customer service. They really should have done more to try to fix the issues. $1300 for a local move from a 1st floor, 2 bedroom apartment to a 3 bedroom, ranch style house, is way too expensive. Then to have items damaged and the movers not even own up to it is pathetic! Had they just said something at that time, the matter would have been dropped as far as I was concerned.
I will never use them again, and I will never refer them to anyone. i would hate to lose a friend over the quality of service they provided us!

I would highly recommend Atlanta Peach Movers. My wife and I were moving out of our 2BR 2Bath apartment into our first home and every member of our 4-man crew was very polite and friendly. They were total professionals. It was very impressive to watch how quickly and efficiently they worked. None of our items were lost or damaged and we had several pieces of antique furniture. The whole job took about 5-6 hours (we had a second location we needed to visit on the way to the destination to pick some additional stored furniture). Our washer & dryer ended up not fitting through our laundry room door but they went above and beyond to try to make it work, including disassembling the back of our dryer and reassembling it when it still would not fit (they did this with our permission of course). Overall, they were absolutely fantastic and I would definitely use them again.

unknown

From the start the experience was rocky.  The original sales person, Ron Skinner, kept saying they did not know why they were sent to a small job that could have been done over the phone.  He concluded that we must have know somebody.  Ron left me an incomplete quote and said he would email me the completed estimate in a few days. 

After a week went by, I called the office and spoke to his Manager, Amy Bradbury, and expressed by concern over not getting an estimate and the disappointing 1st visit.  During my conversation with Amy, she mentioned that we were getting a discount since we were a Real Estate referral and that also included their "most experienced movers".  She promised to make sure the estimate went out and would be complete.   I did the estimate that evening but the estimate was the SAME on Ron left me, with the SAME missing information. Was frustrated that after expressing my concerns, Amy did not take the time to review the estimate.

I then reach out to Julie Chokos, was told she was Amy's superior.  She updated the paper work and went over what I was told.  Seems Ron also gave me a "Items of extraordinary value inventory form" that was only for interstate moves.  We wanted to make sure we had the correct cover, since the 10  items being moved were valued over $50,000.00.

The day of the move, the movers arrived on time but we were told that they did not know when the guys with the crates and "free" wardrobe boxes would arrive.  Also our" Experienced team" of 4, were actually 2 experienced and 2 trainees.  Also since we were moving very large and heavy items, we expected guys built to carry them.  All but one were slim build without any noticeable upper body muscles.   We gave it 2 hours and asked for an update from the on-site Supervisor and he called someone and got the same message, they did not know when they would arrive.

The 10 pieces of furniture were wrapped and covered, it took them 1.5 hours to do this, so we went ahead and asked them to move the items to our new home.  I waited at the former home and tried to reach someone at Atlanta Peach Movers, while my partner went with the movers.

After several calls and voicemails, I finally reached the Schedule coordinator/Manager.  He was not sure when the guy with the crates or wardrobe boxes would be there.  I explained to him that the new owner of the condo was scheduled to take procession by 6pm and we needed to be out by 4pm so that the condo could be cleaned as per the closing documents.

Since no one seemed to care about my situation, called again and spoke to a "Customer care rep" and mentioned that I was not paying my invoice until this was completed.  That got everyone's attention.

After calls with Julie and the schedule coordinator/Manager.  We had a guy come by with the wardrobe boxes ONLY.  The boxes had tire marks and holes.  I tried to use them but they sagged when I tried to put my clothes in them.   Some made some more calls and Julie promised that new boxes and crates would be there in an hour, 3pm.  At 3:30, a guy arrived with new boxes but with only used crates missing the slates to secure the front of the crate.

More calls and finally got the crates around 4:15.  The guys who brought them were really rude and explained that one of them had something he had to do earlier.

At the new home, the 3 average built guys were having a lot of trouble getting the items into the home, especially to the second story.  We have a large tall chest, all one piece and over 100 pounds, that they lost their hold on and it almost fell on one of them.  WE DO NOT BLAME THE GUYS BUT DO BLAME THE COMPANY FOR SENDING THEM WHEN THEY DID NOT HAVE THE MUSCLE TO LEFT ANYTHING.

Finally everything was at the new place.  The movers were setting up the bed and putting in the shelves for the bookcases.  As they worked, we looked for any damages.  Of the 10 furniture items 2 were damaged.  1 of them the entire corner of the molding was smashed and broken.  Could not find any of the pieces. Recorded the damages with the Supervisor.

We did tip the guys, they really did their best and had good attitudes. 

When I contact via email Julie about the damages, she just forwarded the email to a claims person with a note "Sandy, Can you forward a claim form to Joseph. Thank you, Julie".  No note to me recognizing the damage or that the whole experience was a nightmare.  Not even I am sorry for all of the issues and we apologize.

Atlanta Peach Movers brag about how they are the official mover of the Atlanta Braves, they say it every time you call the office but do not seem to care if you are not a Brave.  I am sure if one of the Brave's players had these issues, there would at least be an apology. 

I do not get why it is so hard for companies to say they are sorry.  Atlanta Peach Movers is so proud of the companies that they are official movers of that they should realize that they should realize :   " Outstanding customer service is not measure by the number of positive reviews but HOW THEY HANDLE THEIR MISTAKES.

Will update my review once the damages are corrected....

UPDATE 09/03/2014

Repairs were done with epoxy....not my first choice but it works.  Not written guarantee on the work.

They provided a refund of $160.00 which was about 10% of the total.  Most companies refund 25% for such bad service but this is what they offered.  It reflects what their dedication to excellence is worth but better than nothing.....

PS....READ THE REVIEWS ON YELP.

The best experience that I've ever had! They don't contract any work out to second or third parties. The salesman came out to our home and took a physical inventory of everything. They gave us an approximate weight and approximate cost. Two of the team members actually brought our furniture to us. They were a great bunch of people, they did a fantastic job! They weighed the trailer after they loaded everything at their facility, and when they arrived they showed us the weight ticket, so when we got the bill, it was a great surprise that it was $1200 less than what we were quoted! Ron Skinner was the sales rep that came out to our home in Georgia. Teon Young was the crew supervisor, and Reggie helped him. They followed us all the way from Georgia to Illinois, they were really superb guys, pleasant and went out of their way to ask questions and help. All our things had an inventory sticker and a list, so we could make sure that nothing was missing.

unknown

When we sold our house and had to move, we knew we wanted Atlanta Peach Movers to do the job. Since it was last minute and over a holiday that we needed, we were not sure they could do the job. We contacted other companies as a backup but fortunately, Atlanta Peach Movers were able to fit us in. They have not been the cheapest quote we have gotten but we know from experience that saving a few dollars is not always worth the cost. Between my in-laws and myself, this is the 5th time we have used them to move in the Atlanta area. We usually pack our own boxes and unload all the furniture to be moved. Each time they have arrived on time or called if stuck in traffic so we know when to expect them. Once they were held up from another job so when they arrived later, they had extra men to help expedite the move and only charged us for the (4) men they quoted. We have had different crews and each time they were all very efficient professional. They seem to have their job specialties, one guy is wrapping the furniture while another is moving boxes, another is loading the truck, etc. Just seems to move along like a well oiled conveyor belt. We just moved from an 1800 sq ft home. Victor's team arrived at 8:45am, had us wrapped, packed and loaded - drove to the other home (about 12 miles away), unloaded, assembled all the furniture and cleaned up by 1:30pm. Nothing was damaged or broken. All the gentlemen were very polite, introduced themselves when they arrived, kept their minds on the job to be done. There was no crude joking or language at any time-they helped one another, worked together very well. Once again, we were not disappointed in the job done, well worth the money for peace of mind. Thank you!

They did an incredible job. They took care of packing everything up and storing it until we were ready to have our belongings delivered. Not a thing was damaged, and I really felt like they cared for our possessions. Their rates were pretty competitive. From start to finish, this was a great experience.

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unknown

Caveat emptor. Let the buyer beware.
Our experience with Atlanta Peach Movers was a nightmare.  We were moving our belongings from our home in two directions: to a condo in Midtown and to Peach Movers’ storage facility.  We took great care to specify which furnishings should go to which location.  Nevertheless, things ended up in the wrong places.  Peach Movers provided inadequate supervision for the job given the size and complexity of the move.  Throughout the course of the move, I reconfirmed with the “supervisor” what was to be moved to which location, but this clarification was not adequately conveyed to members of his team. 

In addition, Peach Movers underestimated the size of the job, providing insufficient packing materials for the move which led to an inefficient and sloppy process as the staff rushed to pack our home in their allotted timeframe.  The staff provided inadequate descriptions on our boxes, which made it very difficult to identify the rooms to which the boxes belonged. 

So the move itself was a disaster.  But the move was not the worst part of our experience with Peach Movers. The coup de grace was that none of my winter or formal clothing never made it to the storage facility during the move.  Every coat, every sweater, every evening gown, every wool skirt, every pair of wool pants, every single item of fall and winter clothing I’d accumulated over my 56 years, was gone.

Even this was not the end of our Peach Movers nightmare.  When we informed Orlando Lynch, the company’s CEO, of our loss, his response was, “if it’s not in our storage facility, we don’t have it.”  This despite our having walked through our home with his staff at the end of the move to confirm the home was empty.  Not one person in the Peach Movers organization ever expressed any regret or concern for our loss.  Never once did they offer even a token gesture to make us whole. 
Customers have a right to expect their moving company to ensure belongings are packed with care, identified appropriately, and accounted for and safe in their storage facility.  Atlanta Peach Movers failed in each of these areas. Finally, customers
have a right to feel satisfied with the experience provided.   Our expectations were not met and we would not recommend this
company to anyone in need of moving and storage services. 

The sales rep, Bill, was outstanding, very helpful, great price, very accommodating all around. The pick up went as scheduled, no apparent issues at that time. The delivery side did not go as well. The delivery staff showed up late and took twice as long to unload as we had scheduled with the building because they were short staffed. Several high value items were broken/destroyed and the claim process was excruciatingly slow took several weeks before we even had an adjuster show up at our door. If not for the claim process and responsiveness after the delivery, this company would have been graded higher by us. I would use them in the future because their pricing was excellent and they seem like an honest company. Wish the follow up service was as impressive as the sales service.

We had two experiences with Atlanta Peach Movers, and things have gone relatively well each time.  The first move, they packed us up as well, and did a phenomenal job with the actual packing.  Everything was well packed and we did not incur any damage.  The movers were punctual both times, and got things done in a reasonable amount of time for what we were trying to accomplish.  However, the second time, I had some difficulty scheduling the move, as the person I was in contact with was not timely in returning my calls/emails.  In the end, it did not adversely affect the move.  Also, the second time around, the movers did not bring anything to protect our floors, so they were extremely dirty after all was said and done.  When I say dirty, I mean that it took several hours of mopping (in less than 700 sq ft) to get them halfway presentable.  It was really a mess.  That is the main reason I cannot give them an "A".

Calvin and his team were respectful, hard-working, kind, punctual, and very good at protecting my items. working with them was unbelievably easy and nice. The team delivered all of my items safely, and they worked tirelessly to get my 9-foot couch up to the 5th floor. I am definitely using them again.

Our very positive moving experience began before the actual move date of 9/26/2013. I contacted Bill Boone several times before the move and he was always responsive to my questions. I received several e-mails and telephone calls from him and this really impressed me. On the day of the actual move, a crew member called me before they left for my house and then again when they were in route. Also very impressive and reassuring. We had two trucks and four men scheduled and they arrived on time. As soon as the crew got out of the trucks, they were shaking our hands and reassuring us that they would take good care of us and would make the move easy for us. They also told me that one of the men had to leave early but would be replaced simultaneously. The replacement turned out to be two more men but I was only charged for four, as originally scheduled. For my part, I had plenty of bottled water on ice, snacks, and told the crew right away that I would be buying and getting lunch for them in the afternoon. The crew was led by Brian B. and also consisted of William, Marcus, Cologne, and Jalaal (Avery was the man who had to leave). After rolling out the red carpet, the crew quickly got started. I don’t know if I have ever seen five guys work so hard and so fast while also being cautious to wrap items carefully. Something I really liked about the crew was how cheerful they were; they seemed to like working together and worked well as a team. Brian B. was a wonderful crew leader, keeping everyone on track, and always very friendly to me and my husband. A couple of times, Brian B. found something that we had overlooked packing, brought it to my attention, and quickly packed the box himself. He would then make sure I had the opportunity to write the box contents on the outside before he taped it up.
It took five hours to load the two trucks and then we started the 25-mile journey to our new house.
Our move was estimated to be 6-8 hours and we were already at 6 hours by the time we got to the house. This may be why the crew seemed to be in a hurry to unload; however, they still took care of our things at all times. We moved into a much smaller house than we were in so there were a lot of things that had to go to the basement and some furniture that had to be moved around. Again, the crew cheerfully did everything we asked them to do. At one point, I started to move a small box but William quickly stopped me saying that “there is no need for you to lift a thing as long as we are here.” Eventually, my husband and I just sat on the porch and let them work! The move was complete in just under 8 hours, as scheduled. I tipped the guys well and waved cheerfully as they drove away. I have found absolutely NO damage to anything as a result of the move. I would just like to say that our crew from Atlanta Peach Movers was wonderful and I highly recommend this company to anyone. Thank you Brian B., Avery, William, Marcus, Cologne, and Jalaal.

It was perfect! Not one piece of chipped Wedgewood or crystal, not one scratch on my reproductions; china cabinate, sideboard, highboy, etc. Oriental rugs rolled out and placed exactically where requested. I am sure there are other wonderful movers out there, but I will never call anyone other than Atlanta Peach Movers. Their attention to detail is only second to their amazing professionalism and customer service!

We were mostly satisfied.  We stated we had a steep driveway and before confirming that, they brought two trucks, one of which could not make it all the way up to our home.  The heavy constant rain did not help the matter but these guys were super to work with and worked their butts off until after midnight.  I never saw them taking breaks and although we all were exhausted, they tried their best to stay professional.  We had to buy large gravel from a local supplier to fill the ruts the trucks left trying to back up and that was money we were going to use for tipping.  If you have a mountain move, please make sure they understand what is involved; a lot of frustration could have been avoided if there was more communication directed towards the crew leader & his staff.  Again, we would definitely use their services again.  One last item: our king mattress' border wire was bent and we had to get a replacement mattress but Sandy in claims was very proficient in processing our claim.  Note to self: postpone buying a new mattress until after your move!

It went great!  No damage, and they did everything we asked them to do.

They were quite efficient. They showed up on time, did the job and left. It was a good experience.

What was supposed to be a local move (about 20 miles between locations) turned into a storage move because our new house wasn't ready in time...
Mark, the sales rep, showed up on time and prepared a detailed estimate.  This estimate was in line with the other two estimates I'd received.  The moving company had come highly recommended by my realtors and they were a local outfit.  I also liked the fact they had their own trucks.  
The packing crew was okay.  The crew leader misread the number of boxes to bring, so they were short of packing materials on packing day.  Fortunately, my next door neighbor had tons of boxes and packing paper left from their recent move.  The packing crew gladly used the extra materials.  Anything left was packed the next day by the moving crew.
Loading day got off to a rough start due to a miscommunication between the field sales person, office and moving crew.  The moving crew wasn't notified that we had switched from a local move to a storage move.  Fortunately, Derek caught it before the truck left their warehouse.  They rounded up what they needed and showed up at my house at 10:30 a.m.  It was a L-O-N-G day.  We finally pulled out at midnight.
The delivery to our new house about 3 weeks later went much more smoothly.  We had to reschedule our delivery date 2x because of closing delays.  Fortunately, they were able to reschedule at the height of moving season.  The same crew showed up with our items and delivered everything in one day - even though we were told it would be over two half days due to our rescheduling.  We really appreciated their willingness to get it done in one day.   
I am happy to report that nothing was broken during the move and storage.  Derek and his crew really "busted it" both times to get the job done.  The move was competitively priced, but the biggest aggravation was my inability to reach someone in the office when I needed to get a question answered.  Oh, the phone would get answered, but connecting with the right person turned out to be an exercise in futility most of the time.  The sales rep acknowledged this as one of their weaknesses.  Hopefully, this will improve with time.

The move went very well.  The packers were so fast and thorough, I should have let them pack the entire house!  The gentlemen who arrived were courteous in the extreme and were the nicest guys imaginable.  They took such good care of us, we were ready to adopt them all. 
All of our furniture and personal items arrived in good order and were placed exactly as we wanted them.
I wouldn't consider using anyone else ... if I can ever be convinced to move again :) 

The single worse experience I've ever had as a consumer.  From day one, nothing but problems.  The receptionist who answers the phone is the rudest, most unprofessional person I've ever dealt with.  Disconnected several times, placed on hod for 10 minutes, transferred to wrong people, an absolute nightmare.  The coordinator wasn't any better.  He kept saying he would call me back.  He never did.  I asked for owner, never bother to call me either.  Because of unbelievable service and problems, I was offered a discount by a manager.  I accepted and thought it HAD to get better.  It didn't.  On the day of the move, the movers called and said they were stuck in traffic.  W**?  They never showed up.  I sold my condo and had to be out by 6pm or, according to the contract, pay the new owner $10 an hour.  Luckily, the new owner understood and didn't charge me.  After calling numerous times, a supervisor called me back and said she would "do everything to keep my business and make me happy."  SHe said she would have movers there the net day at 8am.  She also said she would "call after the move to find out how things went and to make sure I was satisfied."  Big surprise.  She never did.  Typical.  The company I work for works with APM to provide employees with a discount.  I'm approaching the benefits department to tell them everything that happened.  Hopefully, their services will no longer be offered to employees.  
The ONLY light at the end of this nightmare tunnel was the 3 movers.  They handled my belongings with such care, they were friendly, and busted their butts.  It was very hot that day and they worked extremely hard.  So, this is how it works -- Atlanta Peach Movers provides the worse customer service experience, but then force their laborers to work harder in the heat to make upset customers happy.  Nice.  I don't even want to ever hear the name "Peach Movers" ever again.

Very easy experience.  We only had them move our furniture; we moved our boxes and small items.  We have a large home (4 beds plus bonus) and it took 6 hours as they estimated.  They asked several times how it was going to make sure we were pleased.  They wrapped everything we requested with no issues.  I didn't notice any dings or damages to furniture or walls.  The company even called during our drive from one house to another to check on the moving.  Certainly recommend!