Get matched with top septic tank pros in Acworth, GA

"Great job"

"Jeremy is an amazing person. He came to my house day after Xmas and helped us out with the septic pump. He is patient, answers all the questions and a perfectionist. I highly recommend him and his company."

"Our hot water heater went out right in the middle of our entertaining guests from out of town! I tried calling several other plumbers at first and the answer was all the same: they either didn’t answer their phone or they wouldn’t be able to come and even take a look until Monday. I kept trying various companies and finally called Rooter ProXpress and I am so glad I did! They worked a miracle, in my opinion. The tech was personable and empathetic and he quickly removed our ancient water heater and installed a new one in less than 4 hours! I had hot water again and was back to entertaining my guests in time for dinner. I will always remember the great service and professionalism I received from Rooter ProXpress! They have earned another loyal customer for life!"

"Colby and Alan were great! Confirmed appointment. Arrived on time and after a friendly greeting. Got the work on my septic completed . Highly recommend and will be calling them in the future for any more work."

"We’re open and honest about process and pricing. No surprises. Friendly and efficient men."

"Fantastic service! We have a nice sodded lawn over the septic tank. They precisely located the access cover and hand-dug a hole only about 2' in diameter, taking very good care to preserve the sod as they started. All done in under 2 hours and we have only a small mound in the grass where the dirt should settle back down in a few months. If we need septic service again, our first and only call with be to A. Bailey. And, they are veterans and active duty in the Army reserves. I'm happy to help support our service members."

"Well, the markings for all utilities were taken, but these guys still decided to bring a bobcat, without hesitation as to what could be in the ground, tore up my sprinklers. Common sense, a shovel should have been used for the first few minutes to determine if any wires, pipes (which isn't ideal location) was next to the tank. I was in a meeting, if only the meeting wasn't taken place, i would have stopped them from using a bobcat to rip into the ground without first carefully checking what's near. There are two pvc pipes sticking out of the ground with no purpose, maybe other than to warn something is near the tank. First these guys thought it was my main water line, with all the water pouring out! Thank goodness it wasn't. Then one of the guys explained my septic tank was between my ranch fence and wanted to get his sledgehammer to break the fence. Mind you, I took the fence down or gate in 25 minutes. End, cost me $2500 for the risers, and will cost Me another $1000 for the sprinklers! To management, ry and get your guys to care a bit more about your potential customers property! I'm not sure why all the positive ratings on Google, but I can't help wondering if there's something ? about my house hold that is different!"

"Shady Organization. Long story short, my parents are older, so I manage their rental property for them since they're not really able to do it anymore. On 1/1/2025 I called to make an appointment for the following day to have the septic pumped. When I made the appointment, I specifically stated that for approval for the maintenance they needed to call me and I gave my number. The woman who booked the appointment confirmed that the technician would take a look at the tank and call me with the quote and for approval before proceeding with the maintenance. If I didn't like the quote, they'd re-cover the tank at no cost. I also asked for a rough estimate of the cost I should expect, assuming nothing was wrong and the supervisor told me between $300 - $600, which aligned with the research I saw. The next day, I get an invoice for $1,300; no call, no approval. I called the Company and somehow, they got my aging mothers phone number and called her for approval, even after I told them approval needed to come through me. I don't think she even understood what she was approving, considering she didn't know about the maintenance. I can see that the condition of the tank was worse than expected, but they did not follow proper procedure and then without getting approval from the person with a contractual obligation to manage the property, they went ahead with the maintenance, charging wildly higher than what was expected and a lot higher than the industry average. When I called to complain and get at least a partial refund, I was told that the Operations Manager, Kevin would call me back. He to this day has never called me. Every day they told me they'd call, he wouldn't and when I would call, they would give me some excuse on why he was unavailable. These people gave me the run around for a week and a half. And when he did finally reach him, he was so arrogant and unapologetic for the mistake the technician made. I wasn't yelling or anything, but I brought up being frustrated about having to chase him down because he would never call me when the supervisor said he was going to and he stopped me mid-sentence to say "nobody chases me down", which was very funny considering that was the 4th/5th time I'd called to speak to him. They offered a $350 refund which still didn't put the maintenance cost into the range of what others would have charged. He said he would take the case up to the person above it and promised he'd call me back the following day with the results. I waited 3 days and no call. I finally called back and told the supervisor I would accept the $350 just so that I could be done with them. I understand that things cost more than expected sometimes, but I'd never seen such lack of customer service and professionalism from a Company. It's very clear that the lack of care comes from the tone at the top."

"Kyle and Koby were excellent. I was very concerned about the functioning of our septic system. Kyle assessed the situation and repaired our system in a timely manner. He kept us updated throughout the process and showed us where/how the issue occurred. Koby was a good assistant. Both were friendly, professional and efficient. Thank you!"