Crowe Counters at Granite Countertop Warehouse

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My experience was good. Their sales staff was good to work with. They helped us select a good granite piece. The installers did a great job and we were happy with the outcome.

My experience went very well. They came on time for the appointments. They were very dependable. They did a clean job and they were efficient. The machine they used on the counter tops was high quality.

We picked out the granite at their shop. I had to make a second trip to get the correct granite selected. The had our name on two separate pieces so we had to straighten it out. During the installation they put the soap dispenser too far back so the soap doesn’t collect in the sink as it should. The installation did not take long and everything else was fine. The gentleman that came out to measure was nice to work with.

They did a good job. They did what they said they were going to do. They showed up on time for the appointment. I was happy with the experience.

I went out to the Baker Road facility a couple of times before making the purchase. Each time the staff was professional and responsive. When I emailed our salesperson (Lori) with questions, she was prompt in her reply and very helpful. Crowe scheduled us for the template measurement and arrived in the time period. On the day of installation, the crew arrived on time and were very professional. They did their work and cleaned up when complete. The vanity top and shower bench are simply beautiful. I am very satisfied with the service provided by Crowe.

Our first visit to Crowe Custom Countertops was great! Christopher worked with us and gave us a tour of the business. We looked at all the natural stone on the premises until we made a decision on which granite we wanted for our kitchen countertops. Christopher worked up a quote for us and we told him we had another business we wanted to checkout and we would contact him the following week. After visiting and getting quotes from both businesses we decided to use Crowe Custom Countertops even though they didn't have the be lowest quote. My husband called Christopher to make an appointment for the template to be made and told Christoper we would be in the following Saturday to chose which slab of granite we wanted. Upon our arrival on Saturday Christopher was working with other customers so one of his co-workers said she would take us to the warehouse so we could make our decision. I currently have a broken ankle and I'm wearing a walking boot that is somewhat cumbersome to walk in especially outside on uneven pavement and my husband told the woman we could not walk very fast. She acknowledged his comment but didn't slow down and I struggled to keep her in sight. We finally made it to the warehouse only to find that the granite we had chosen, Bella White, was blocked by a slab of marble. To make matters worse the warehouse workers were gone for the day and didn't put the marble slabs a previous customer had been viewing back in place leaving several slabs "misplaced" in the warehouse. Christopher and the customers he was working with were also in the warehouse. We were told by Christopher that we would have to come back to chose our slab. My husband explained that he worked during the week and that I could not drive with with cast/boot on my right foot. My husband and I left both of us unhappy with the lack of preparedness since we had told Christopher in advance that we would be onsite that day. Furthermore the attitude giving to us by both Christopher and his co-worker was that they could take or leave our business which pretty much sealed the deal for us..We would not be doing business with Crowe. If our business doesn't matter then why would I want or trust them to install my countertops? In response to the Provider Response: We were NOT told until we were onsite to pick our granite slab that the workers that move the slabs leave at 2:00 on Saturday. If we had been told that when we called earlier in the week we would have arrived sooner. As far as the provider stating the slabs were "partially" blocked, over 3/4 of the slab was blocked. I don't want to come out and say the provider is lying but I think many of the things written in his response are things that he may have told or offered to other customers but it certainly was not to us. In regards to his co-worker, yes she did suggest my husband pick me up from the warehouse but she walked well ahead of us to the warehouse even after my husband pointed out that I had a walking boot on my foot slowing me down and making it awkward to walk on the uneven surface to the warehouse. She probably overheard comments made by myself and my husband about how she walked like she was in a race. Lastly, I didn't respond to Christopher's response to my email letting him know that we were not going to do business with him and why for two reasons: 1) I didn't feel the need because I said all I had to say in my email and I don't do business with companies that treat me badly. 2) After leaving Crowe that day we went to one of their competitors and we not only were treated better but were able to schedule the template and install for the following week.

We choose Crowe because we found the granite slabs we really liked because the colors would look great in our kitchen. When the man came to do the template I explained that I wanted the outside of island to curve and not not be how they were, two points jetting out diagonal from the sink. When he was finished I saw the template and the curve was how I wanted it but when they installed it the island was not curved. The points were a little more rounded but still stuck out considerably. I called to tell them about the problem and was told they cut the slab exactly like template. I told them I saw it on the computer and it was curved and to please check to see if the template man did not save it correctly or if they cut it wrong. They got back with me and said they cut it according to template and it is not wrong. The granite looks great in our kitchen but we are disappointed with the island.

They were just great and everybody was just charming and fabulous. It was just great. They were charming, helped me so much and gave me some great deals; they did not need to do that, I just got very fortunate.

First let me state that my wife and it visited many stone yards throughout Atlanta, and had some of the WORST service we have ever experienced when making a purchase of this price point. We were ready to throw in the towel so to speak, when we happened upon Crowe. We were in search of Super White, a rare exotic stone from Brazil for our countertops. We had seen super white at other stone yards, but the sales person was so terribly bad, we couldn't consider purchasing from them. I contacted Crowe and was transferred to Dee Ann, who was friendly and informative. She explained that she had a shipment of exactly what we were looking for coming from Brazil, and that she would keep me posted as to the developments. DeeAnn was awesome! Kept in contact with me with shipping times, made recommendations and answered text messages after hours. She is hands down an asset to the Crowe team and is the main reason we elected to go with Crowe. We couldn't be happier with our countertops and backsplash

It was great. The gentleman who came to do the template was prompt and professional. The installers were on time and did an excellent job. We had 70sq. ft. This was the best price I found by 20-25%. Overall, i would highly recommend this company. Chris, the salesman was very helpful.

The install went well. The holes for the tub faucets were drilled in the wrong place and they came out to investigate and made the appropriate repairs at no additional cost. After that, the trouble began. A construction lien was placed on my property by Crowe Custom Countertops because they did not receive payment from a general contractor for their time and material. I understand that this is the only recourse they have. I personally paid the bill to Crowe so that they would remove the lien. Crowe cashed the check and it cleared my bank on June 10th. After three weeks, when I called to ask them to remove the lien, they admitted it was their fault for having taken so long, but were not willing to pay a $60.00 expedite fee to get the lien removed. Today, July 8th, the lien is still in place and I will be seeking legal recourse against Crowe Custom Countertops. I would sincerely urge everyone to consider these facts as a representation of their integrity, and professionalism before doing business with Crowe Custom Countertops. They were great with the repair of the granite (It was their fault that the holes were drilled in the wrong place), but very poor on the payment side, Crowe Custom Countertops freely admitted to being the cause of the delay in removing the lien. They should at least have been willing to pay the minimal expediting fee to take care of this issue and maintain good customer relations.

It started out well, but ended with poor customer service.

From the moment i walked into Crowe's showroom and met DeeAnne, she was fantastic! Her follow-up was superb and was ultimately the reason i chose Crowe. When a new granite shipment arrived, DeeAnne took pictures and emailed some granite photos that she thought i might be interested in. She even met me at the showroom on her day off to take a look at the new granite. Once i had selected granite, the guy showed up on time to take template measurements. The installation guys also showed up on time and did a great job. I purchased a sink, faucet and tile outisde of Crowe but DeeAnne arranged for a plumber and tile installation and the guys she selected were excellent! Overall, I had a great experience start to finish and highly recommend this company and particurly DeeAnne.

I had priced a granite that I liked and decided that $45 a square foot was what I could allow in my budget. Then I found out about remnants - left over pieces of granite slabs sold for discounted prices - from a Crowe advertisement. I went to the Crowe store and looked at the remnants they had available and found a great piece that the sales associate said would be enough for my job based on the kitchen designer's drawing. This granite normally goes for $55 a sq ft, but I could buy the remnant for only $40 a sq ft. Steal! Well, not so much. First, although I gave the sales associate our remodel schedule when I paid my deposit and he said that it would be fine, when my contractor called to schedule the template, Crowe said that they wouldn't be able to do the template until at least a week later. Apparently, they already had the shop booked for work that was booked before I paid my deposit. Why I wasn't told about this and was led to believe that they could meet my timetable, I don't know. When I threatened to cancel the job, they went ahead and sent the template guy the next day. The thought was that if a job was cancelled, I would already have my template ready to go and they could cut my stone. Well of course that didn't happen. When it was time for my stone to be fabricated, I got a call that they couldn't do it without a seam because the actual square footage that my job required was 48 instead of the estimated 46. I had realized when I picked the remnant that it would be close, which is why I checked and doublechecked with the sales associate about the estimated square footage, and he assured me that it would be fine. At any rate, now they had to do a seam, and the only place they could do it was at the sink. Considering the design of the kitchen, any seam at all would have been out of place, but especially at the sink would have been unacceptable. Also, the granite that I chose has so much movement that it would have been impossible to make the seam unnoticable. So I went back to the store and told them that I just needed to cancel the job. At this point, they conferenced with someone up the chain who offered me a new slab of the stone at $45 a square foot, which I accepted. Unfortunately, the full slab was not nearly as pretty as the remnant, but it is still beautiful. After all was said and done, due to another delay (although only a day) in installation that created a conflict with my contractor's schedule, I was out of a kitchen for an additional two and a half weeks. When you add up the extra $372 for the full slab and the approximately $425 extra for eating out that I hadn't budgeted for, I could have just picked a new slab at $55 a sq foot from the very beginning and come out spending less and had my job completed on time.

I picked the slab, and they layed out and installed. They did a great job, wouldn't hesitate to recommend or use again.

Painless, The techs arrived promptly--did not waste time chatting. Began and completed work quickly and perfectly--the work was great!

My rep, Allison, was amazing. She walked me through the process and was patient in helping me decide which one of the many granite choices were within my budget. The granite is beautiful and the installers were prompt and professional. I am very pleased with Crowe and hope to use them again in the future.

The kitchen was prepped, by me, before the installation crew arrived. This included clearing off the counters and removing all drawers and items in the cabinets below the counter tops. Plastic sheeting was hung in the doorways and covered all items in the kitchen/eating area where covered with plastic sheeting, by me. The installation crew arrived on time and where clean and professionally dressed. They removed the old counters, sink and faucet in a very short period of time. The crew then installed the counter tops and then they cut the hole for the stove top which created a lot of very fine dust that went everywhere in the room, good thing I had prepped the room with the plastic sheets. Once the counter seals where done and dry they ran into a problem with the oven not fitting under the counter as the top of the oven had a curved design. This meant I had to lower the oven support. The counter crew did not do this and just stood and watched me. I was not prepared to have to do this and really feel like they should have done this as part of the installation. After the stove was corrected the counter crew was pretty much done and we had to wait for the plumber to come and complete the project. They arrived quickly and reworked the plumbing as needed. The crew left the counter work areas clean and the installation was well done and we are quite pleased with it. The installation started about 9:00am and was completed before 5:00pm as was the timeline we had been given. This company used a certified electrician and a certified plumber for all appropriate work unlike some company's that just have their uncertified counter installers do the work.

It went great I couldn't ask for a better company. I hope they keep up the good work and keep their people because they are who made it such a great experience.

Crowe Custom Countertops installed our new granite kitchen counter, sink, faucet and plumbing, and subcontracted the man to do the marble backsplash. From the minute we walked into their building they were polite, business like and professional. Dan Beck, our Sales Rep. and pretty much the "go to" man for this job, was great. He took our hand drawn sketch, listened to our ideas, likes and dislikes, and had a workable estimate within an hour. When we didn’t find a piece of granite on the property that we liked he gave us the names and addresses of several places to go to that he could pick up the granite from. He constantly called to check up on how the job was going, and the rest of the staff at Crowe's was extremely helpful and attentive. Great job's by Alex and his partner doing the granite and sink install. Moses, the contracted plumber was super, and would not stop until the job was perfect. Our counter is absolutely gorgeous, and the entire job has pretty much been stress free because of them. In the near future we will be having at least the bathroom counter and sink done - and you can bet Crowe Custom Countertops will be doing it. We looked at several places, and did a lot of research (my wife did actually), and the drive to Acworth to deal with Crowe Custom Countertops was well worth it.

Everything went exactly as planned, despite a last minute addition on our part. Everyone at Crowe was highly professional and a pleasure to work with. We found the granite we wanted at a different stone company and got estimates for installation. Crowe was able to purchase the exact slabs of stone we had chosen from the other company and install them beautifully for much less than anyone else we spoke with -- even the company where we originally found the stone! The work was done exactly as promised and we now have the most beautiful counters I have ever seen.

They estimate was going to come in at 3900. They didn't use them, but they were extremely professional. I would have gone with them had it not been for the lower bid.

Working with Crowe Countertops was great. I was running late and got to their office right at closing time. Even though I arrived after hours, Tammy took plenty of time to walk me through all the granite pieces on site. They sell granite cut from large scraps at a discount so, we were able to get top of the line granite at standard pricing. Tammy knew each piece of granite inside out and took my tile sample and matched it against various selections. She made recommendations of pieces that would look good with our colors and pulled out anything that I wanted to see. She was so patient and helpful. We had looked at granite at some big home store retailers, which just didn't compare to the beautiful, exotic pieces that Crowe had. After picking out two gorgeous patterns, Tammy went over the different counter edge options with me and told me which ones they would do for free. Our builder worked with Crowe directly to handle the payment and installation. The granite is now installed and looks great!

Extremely well. Shanda came out and measured initially. She was wonderful! Very helpful and full of information. I went to their location and looked at granite slabs to make a final decision. A couple of days later someone came out and removed the Formica countertops and made a template for the new countertop. He was very professional. Less than 7 days later (honestly!) my granite arrived and two very polite and professional gentlemen worked to get it installed, cutting down where necessary. They cleaned up after themselves.