Crowe Counters at Granite Countertop Warehouse

"At Crowe Custom Countertops we do everything in our power to make sure that our customers get exactly what they want in all aspects of the design and details of their countertop project. During the template phase of any installation project, our trained technicians make a digital template of the countertop area, which is used to directly program the computer controlled water-jet saw so that a perfect cut can be produced. To make sure that the customer understands the design, the technician also makes a detailed drawing for the customer, which shows the general shape of all pieces, measurements, edge profile, as well as the shapes of all corners, giving a specific radius for each. Nothing is ever cut until the customer signs the drawing. This customer's kitchen had a large raised bar, with three segments and 2 angles, like 3 adjacent sides of a Stop Sign. Our drawing, which she signed, clearly showed this shape, however, the customer expected that the outside edge would be one smooth continuous curve. Our equipment is well capable of producing such a shape, if the customer conveys their preference for it. As designers, we rely on the customer to communicate their wishes to us, and sign the template drawing as our final agreement of how the countertops are to be cut, which this customer did. If the drawing is different than their expectation, we depend upon them to point out the difference so that the drawing and program for the cut can be adjusted to match their expectation. Although the end product was beautiful, we regret that this customer was disappointed with the final shape of her bar. Drawings are available for viewing"