Expert Mold Removal Inc

Well, it started out great in the fact the VP Roger came over on time to do the assesment on Thursday May 23rd. He took some photos and said he would email me information/estimate for services that same day and could get started the next day or monday. I never received anything or heard back. I even emailed his email on his card to ensure he had the right email address on Saturday. Today is Tuesday and still nothing.

This is my second review because having a competent mold inspector and remediator is critical in not spreading mold through your house and causing health problems. The word needs to get out that you must carefully choose who will test and remediate mold. Roger of Expert Mold is an outstanding example of how a business should conduct itself. I cannot not say enough about his professionalism; however, there is something that is even more important. He genuinely cares about your situation and does everything to make your environment safe. Roger has worked with us through this nightmare of a tile company creating mold and High VOCs in our house. I trust him and depended on his help to restore our home to a safe air quality.

Roger and his workers are all punctual, super nice and polite. I was very comfortable having these men in my home. All the work was done expertly with almost no noise or mess. When they left at the end of each day, the bedroom was spotless. I am extremely pleased with the work and will definitely call them again. I absolutely recommend them for service.

Roger responded to my phone call immediately. I was able to schedule the service on the next day. Both Rogers, one was the owner and another one was the worker, arrived right on time. He gave an estimate of $320, which I was very impressed. The services were done nicely as expected. All ducts are cleaned, and the bill was $320 as promised. What a guy! Promptness and professionalism are also A+. He accepted the credit card, and e-mailed the receipt. He is certainly in touch with today's technology. We certainly use this service again in the future..

I had to call them several times before I got a call back. Roger said their receptionist did not work there anymore... He tested the house, seemed honest and gave me a fair price. I had him do the work. I thought he did a decent job until I noticed on thee other side of the wall The formal dining room had a crack going horizontally where he was ripping out the counters. He left the house with my wall damaged! I sent Roger the pictures of it and his guy came back to "fix it" and it still looked bad! We said to leave it and we will repaint the room. Then we found more mold during our kitchen remodeling... He should have found this when I paid him $100's the first time to locate all of the mold! His job was to find all of the mold and we had to find it! Then I had to call and text him many more times (10+) to get out there to treat the 2 spots we found. I clearly explained where it was and it never got treated. He said his guy came on Mon 2/4, but my construction crew said nobody came. There were still cobwebs over the spots. No one treated it! I asked him to send the guy back again so I could show him the spots (even though it should have been common sense). He replied with "I will get in contact when I have time." How rude and unprofessional. If you want to call a company once to get a job done, do not call this company! Ridiculous and unprofessional! I have pictures to prove all of this and the text message exchange still in my phone!

I specifically got a subscription to Angie's List because I wanted to get a reliable business to do the work. I found that this company -Expert Mold Removal Inc - was a the top of the list with great reviews, so I contacted them. I made an appointment and on the day of the appointment waited for nearly 2 hours. I called the business to see if they were going to come after all. I got an answering machine so I left a message and they never even bothered to call me back! Needless to say I am very disappointed with them and with Angie's list.

This company checked throughout our house for mold. The technician set up monitors in many spots and did a thorough check of every room, doorway, and around the outside. Fortunately, he did not find any mold. He was very profession and explained what he was doing as he did the various checkpoints. He sent his reports in a timely manner.

They were very good, professional, and did excellent work.

It went very well. Roger is very nice, polite, clean, and quiet. Louis was one of the nicest young men who did the work. I still felt sick and wanted Roger to answer some of my questions. I called the day after Thanksgiving and he has yet to call me back.

My house had a leak on January 12, 20012. Another company came in and dried out and re-mediated the area. However, I knew there was still mold due to having physical distress. I called Roger at Expert Mold. He was professional, knowable, and extremely thorough. He set up containment and removed more drywall and tile. He worked with me to rid my home of the dangerous stachybotrys mold. I finally had relief from sinus pain after the work was completed. I cannot say enough of Roger?s work ethic and character. It is not very often you find someone who is both knowledgeable and compassionate about your situation. I have been verbally recommending him to everyone. I do not normally do that, but through this experience I feel I need to alert people to the dangers of hiring incompetent company when re-mediating mold. It can make the difference between sickness and health. I am grateful Roger corrected a problem left by a bad company. He is truly amazing and has made a difference in the quality of life for my family.

The overall job was great! We had to leave them alone a few days in our home to work, very trustworthy.

We had two bathrooms to be inspected, and they came out to the home promptly to assess and provide a quote. It took about 5 days to get the quote in writing. Once we agreed on the scope of work we were scheduled immediately and the job was completed in one day.

Expert Mold had a good rating, and even a recommendation from a neighbor, so I called Roger when we thought we might have an issue in a bath. Due to our schedules, it took almost a week to get the appointment, for a Thursday morning at 9AM. He said he'd call to let me know he was on his way. Thursday came. I had rearranged my morning to be here, handling the usual (and unusual) tasks around the house and yard, waiting for Roger. No Roger. At 9:45 I notice a message on the machine that he had called an hour earlier (perhaps when I was out front.) Now this message wasn't to tell me he was on his way, it was informing me that if I didn't call him back immediately, he wouldn't come at all. Clearly HIS time was critical, but mine was worthless. If the drive was too far I'd have appreciated knowing that earlier, when I could have just found a different company. Needless to say, we had no meeting that morning, and after a subsequent phone call where I expressed my frustration at my wasted morning (and was called rude for doing so) we have not scheduled any work in the future, either. Perhaps this protects the trademan's time, but it has certainly wasted mine. I said I would be here at a specified time, and here I was. Roger isn't the first tradesman I've had this issue with, but it is always irritating, and disrespectful of the customer's time. Off to find someone else.

We were extremely happy with Expert Mold Removal Inc. They performed quality work, helped explain and offered solutions when we were in "panic mode"; they were prompt, responsible, very knowledgeable and reliable all throughout this rather large project. The problem and why we hired them initially, stemmed from when the tenants were out of town for two weeks (on work), came back and saw what looked to be black mold growing on different areas surrounding the a/c, bathroom closet and even on the ceiling of the 2nd bedroom. The tenants called the individual owner's property manager, right away. The owner’s property manager knew she needed an expert opinion and proposal to help determine what the problem was, where it was coming from, an assessment of the damage and how to repair and correct it. Expert Mold Removal handled the entire project management and repair, from beginning to end. The walls sounding their new air handler and platform the handler sits on, areas of the ceiling in different rooms/areas, walls, electrical panel were all stained from water intrusion and black mold had grown. Expert Mold Removal Inc. went above and beyond; even continuing after their job was complete. In fact, we have hired them again, to do further work that was not related to this job specifically. We would definitely recommend them!!!

I was extreamly pleased with the professional way the young men involved did their part of the job. They were very courtious and extreamly tidy about clearing out the mess each day, When more mold was found the estimate was adjusted and work proceeded. They arrived on the days as scheduled not necessarily at the time they said. I would have appreciated a call to give me a new time. I was extreamly pleased with their work. Upon inspection it was discovered that there was also a roof leak and Roger ll was able to call a roofer,and send pictures.The roofer called and came the next day to fix the problem

This is a top notch professional company! They return phone calls promptly and arrive on time. They do their work in a confident and competent manner both in the paperwork; i.e. estimates as well as the actual mold treatment work. I have no hesitations in recommending this company. When this type of damage occurs where a water leak causes wall damage and possible health concerns due to mold, these are the professionals to call!

Roger and his team were very responsive, thorough, and performed a high quality job in a short amount of time. Not only did they remove and repair the water and mold damage, they inspected the attic to be sure the roof was not still leaking and further damage would not occur. During the job, they realized that they could repair a large piece of the drywall, and would not have to replace it. They also found extra insulation in the attic which was left by the builder and were able to use this to replace the damaged insulation. They actually DECREASED the price of the original estimate due to these changes! Overall, my experience with Expert Mold Removal was extremely positive and I would highly recommend them to my friends.

It went very well. They were on time. They cleaned up after themselves. I thought that they did a good job. I would use them again.

The whole project went very smoothly from start to finish. The job was completed on time and on budget. Roger went out of his way to accomodate us and our busy work schedules. I would highly reccomend Expert Mold Removal;they exemplified the highest level of professionalism, were prompt and courteous, and performed high quality work.

They were prompt in their responses to both our request for an estimate and scheduling the work. The project was completed quickly, and in less time than they had anticipated, and they reduced their bill to reflect this. They were friendly, knowledgeable and skilled.

They were excellent. I would refer them to others. They were very ethical.

They found a minimal amount of mold in my attic and took care of it and didn't charge me at all.

Prompt response and appointment, knowledgeable about mold. Their price was competitive, and they did good work. Their employees who did the work were qualified, competent, courteous and careful and protected the adjacent areas very well, and maintained a very clean work area. Where I was not completely satisfied was when the final bill was presented, there were charges for work that I questioned, and the owner got very defensive. There was some added work items that made it confusing, and it was only after asking a few times did I figure out what the additional charges were for. Also, there was an item that was never completed.

They did a great job. They had to remove siding from the front our our home, replace the drywall, insulation, and the plywood, and retexture the wall. They were very neat and tidy, timely, and really knew what they were doing. They price was right, too. They also checked other areas of our home for further mold growth. They found some other areas where the pipes were leaking and they cut the wall back and took care of the mold there as well.

We have used them a couple of times. Their communication is great. Their timing is prompt. They pretty much did everything they said they would do. They are a great company. I didn’t have any problem with them at all.