Expert Mold Removal Inc

On the morning of May 28, 2015, I called Expert Mold Removal Inc. to schedule an inspection at our home. I left a message on voicemail, but no call was returned that day. The next afternoon, May 29th, my wife called and spoke with a representative of the firm. After some amicable discussion, an appointment was scheduled for between 8 and 9 am on Monday, June 1st. At approximately 9:30 am, after no one showed up, I called Expert Mold Removal twice and left messages requesting a return call. As of today's date (June 9, 2015), no one has returned these calls or provided any explanation for having missed the appointment. It would be bad enough if calls simply weren't returned, but to make an appointment and then stiff-arm a prospective customer with a "no show" and no follow-up explanation is considerably more disrespectful and unprofessional. Looking through the reviews of Expert Mold Removal, Inc., there seems to be a track record of such behavior. I'll not contact this firm again and unless desiring a disappointing experience, recommend others not do so either. The "A" rating Angie's List currently shows for this firm definitely seems undeserved and should be downgraded considerably.

They were excellent. They were professional.

Roger arrived on time, was very professional and HONEST! I would certainly call him again.

Estimate response was very fast and then they were able to work around our schedule to come out and do the repairs. Very knowledgeable and did an excellent job.

I consider Mr. Lewis's actions irresponsible and I would not recommend his services. He had both my cellular number and email address therefore do not belief him if he replies to my post by saying he did not have either. I noticed several people had the same experience as I did and his response was that he tried communicating to no avail. I even emailed him a month later to give him the benefit of the doubt but I have yet to hear back from him. As for Angie's List giving this contractor such high marks, I have to say I am extremely disappointed. This is my first experience contacting someone from the list and it was not what I expected.

While cleaning I noticed a black spot and panicked thinking I could have a black mold problem. I've heard horror stories about companies charging large sums regardless the severity of the problem. I spoke with Roger and he immediately put my mind at ease. I was able to send him a picture of the spot and he told me what to do. I hope I never need his services but I will say I wouldn't use anyone else!!! Highly recommend.

BAD BAD BAD BAD . Had to call him a lot of time but he came on time .PLEASE DONT FALL FOR HIS ANGIS LIST COUPON . It is not the right way to do a mold test . I HAD TO GET A SECOND INSPECTION DONE .Have no clue how he has high ratings . I fell for that . He came and took air samples and used his thermal camera AND THAT IS IT .He does not double check before he does extra work he will just bill you for it . I paid and other mold inspector and he did a lot more and charged me the same . I AM NOT HAPPY WITH THIS COMPANY. HE WILL NOT REFUND ANY MONEY EITHER

I was impressed initially. He came right out. It was just a good experience.

Roger, III, whose grandfather founded Expert Mold Removal, Inc., happened to be relatively nearby when I called him to set up an appointment. He offered to come immediately because of his proximity. I was having a kitchen gutted in my new condo, and when the cabinets were removed there was evidence of mold in several places. When Roger got there, the drywall with the mold had been removed. He used his moisture meter and pointed out areas in the ceiling (where the drywall had also been removed) to show me where water had been--and may still be--coming in due to damage to the tile roof. He determined there was no need for his company's services. I had called another service for mold evaluation, and the owner made it sound as though I had experienced a major catastrophe that needed serious major work. Roger was extremely professional and reassuring about something that has the potential of being confusing and worrisome: mold in the home. I would absolutely call Expert Mold Removal, Inc., again if I had any concerns about mold.

Roger came out and looked at a mold issue at a house on which we have a contract. He helped us enormously.

THEY CAME OUT, AND THEY SAID THEY COULD NOT PERFORM THE SERVICES. INSTEAD, THEY JUST GAVE US AN ESTIMATE FOR A REPAIR. THEY TOLD ME TO REQUEST A REFUND FOR THE MOLD WHICH THEY WOULD NOT DO. THEY JUST SAID WE NEEDED TO REPAIR.

Reached out by phone twice and email twice and no response whatsoever.

Courteous, timely, punctual and professional.

Roger came over on the weekend to give estimate. On day of service they moved a sofa, washer and dryer, performed service, completed in same day and to the penny on the estimate. (A+)

Everything went well. The other co was Lewis Specialty construction co

Very good, great service 100% recommendable

Roger called the morning of the appointment to confirm the arrangements and arrived on time. He was thorough with the inspection, collecting of samples and offered many suggestions. My husband received a lung transplant and since we have to be very careful with dust and mold we needed the house checked. Roger called with the results the following day and then emailed them. He wanted to have a conversation about the results instead of just forwarding them to us. Again, he offered suggestions for the safety of my husband. I would highly recommend this company.

I don't think they were as thorough as I thought they were going to be, but I've never had that done before, so I really don't know what to expect. Otherwise, he was very polite and punctual.

When they first came out he suggested that we run a dehumidifier for a week to see if that could solve the problem. I really appreciate their honesty. They were very reasonable. They came out and had to get behind the shower to remove the mold. They had to take out the entire shower and re-tile the bathroom. They had to take out some concrete, it was a big job and they did it extremely well. The owner was nice and we were just pleased all the way around.

I was very impressed with Roger's professionalism and was very thorough in his inspection and pointed out a few th ings on the side for me to take care of. I would highly recommend him. He also gives you a very detailed report for your records of his findings.

When the provider called back, I first wanted to set up a free inspection to see if mold was present in my home and if it would be necessary to schedule a mold removal appointment. When I mentioned I lived in a rental home, the provider wanted to charge me $75 for the usual "free" inspection. The reason he gave me for this charge was that since I live in a rental home, if I mentioned to the landlord that the home needed mold removal services, that the landlord would hire their own services. So in other words, the provider didn't want to waste his time in going for free to the house because it was likely that he won't be hired for the job. I thought this was very unprofessional because even if the landlord does not hire them, I could have, and if I don't, I could have recommended them, but I was disappointed and searched for another provider.

every thing is fine I would recommend Expert Mold Removal

Angie's list just requested that I rate my experience with this vendor, otherwise I would have just chalked it up to one of those things. My experience with this company was an inquiry via their website after reading mostly positive reviews here on Angie's list. The next day I received an email response from Roger asking for more details and my preferred method of communication. He said he'd contact me the following Monday to set up an appointment. I detailed my issue, told him by phone was the best method, and then waited. Never did hear back, so I went with another company. No biggie. I can't say I've never let something fall through the cracks, especially with emails.

Mr. Lewis was very prompt in coming to our house to assess the damage and to offer advice on getting the needed repairs completed. Repairs were done over a weekend (!) and were done in a very professional manner. I would highly recommend this company.

The service was great. He not only checked the area I was concerned with but also checked other areas that could potentially have issues. He also explained what he was doing as he did it.