The Maids of Orlando

Well done.

Exceptional!

.

They were awesome! I called last minute in hopes of getting a thorough house cleaning for the following day. Lynn was able to fit me into their schedule. I was very impressed with her professionalism and with how well-run their organization appears to be. A team of four women showed up promptly on time and worked tirelessly for the entire time I'd requested. Anna was the Team Leader and was fabulous. She clarified my exact needs and expectations for their visit. Juana, Marina and Maria G. were wonderful in completing their hard work. They were all friendly and polite and very focused on completing their task. I'd definitely use them again.

Went very well. They arrived on time and thoroughly cleaned the house in about an hour. Four ladies plus a supervisor came the first time to make sure that they would do everything I wanted to be done. After that the cleaning crew came by itself. The same four ladies came each time. They called me the night before to confirm the time for arrival which was usually within a one hour period.

I've been living on my own for over 18 years so cleaning the house was never on my "To Do" list -- until recently. My sister announced she was coming to visit me for a month. Yikes! Sheer panic! So using Angie's List I whittled it down to The Maids of Orlando. Their selling point is that they use vacuum cleaners with HEPA filters. My sister has some upper respiratory problems so selecting The Maids of Orlando was a no brainer. Beginning with my first phone call to them the experience has been one of excellence and professionalism. I had submitted an electronic request for an estimate. I was quoted between 1.0hr. to 1.5hrs. Their first visit was 02-17-14. They were to vacuum and dust the living room, and the tv room. And deep clean the kitchen floor and the guest tub/shower. A team leader and three workers showed up at the appointed hour. Each had a specific assignment (e.g. Duster, vacuumer, tub/shower cleaner, etc.). Approximately an hour into their cleaning a roaming field supervisor arrived to add her efforts to the endeavor. I knew it must've been bad, because as I waited outside the open front door, every once in a while the silence was punctuated by a stifled "Ker-chew!" I really felt bad for the one who cleaned the shower. It was AWFUL! Years of accumulated mold and mildew layered in various hues of green and black would be the envy of any mad scientist. It took 2.75hrs. to do he job. The result? It was an OMG moment. The level of cleaning that was done far exceeded my expectations. Everywhere that I looked was a jaw dropping experience. Everything was moved and dusted -- I'm talking about stacks of books, etc. On 02-24-14, The Maids of Orlando returned to vacuum and dust the guest bedroom that would be occupied by my sister. The work was at the same level of cleanliness as their first visit. The Bottom Line: I am no longer embarrassed to invite friends over for a visit. NOTE: For some reason I could not enter my Ratings below. So here they a

On Tuesday I needed to get my house cleaned for guests that were arriving that weekend. I called a couple services and the Maid were the only ones that could come out that quickly. I scheduled a full cleaning for that Friday at 8:30am. A team of four arrived on time and I spoke briefly with the team leader. She wanted to know if I had any area of the house that I wanted them to focus on, but I didn't. I let her know that I needed to leave for work and that she could just lock the door when they left. It was my first time using this service and I felt comfortable leaving. When I arrived home I found the house in great shape. There was no dirt on the floor, the previously dusty light fixtures were clean, and the bathroom was like new. I was very impressed.

They've cleaned my home 3 times now (I have monthly service). Each time they were on time, pleasant and did a great job. I work at home and they were able to get my office done first and quickly so that I could resume working. We have a golden retriever and their vacuum system did a great job on getting up all the dog hair. Our hard surface floors were spotless. I'm happy with the service and can recommend them.

They called the day before to confirm the time and the price. Then a team of 4 ladies showed up on time as arranged the next day and got right to work. They did a great job!

Lynn set a great tone for the experience by welcoming my call, instead of pointing out the holiday rush. She sent an entire team of ladies who were great about communicating before and after the process. The team had a designated leader who was diligent to make sure what I wanted and needed them to do. At the end, she left me with a card noting each member's name and their specific responsibility. That was an impressive touch. It was terrific to walk in to a sparking home. And the best part was, The Maids' rates are the best in Central Florida. Because of the square footage involved, I had been quoted significantly more by several other companies, so The Maids is definitely the company to call!

They are an amazing crew and exceeded my expectations. They were wonderful. They were very thorough and if anything went wrong they would tell you about it and, I value that.

They were excellent. Four women showed up and were here for several hours. They brought their own cleaning products and equipment and went right to work with each person assigned to a different room in the house. They were on their hands and knees scrubbing the hard floors in the bathrooms. They got into the crevices with tooth brushes. The blinds were cleaned with cloths and cleaning solutions. We were very impressed and will definitely use them again.

Cleaned house twice and the team was professional and got straight to work. Before we hired, I spoke to owner at length about size of house, apartment in back of house and what was important with our cleaning. Feel like we had a little of a bait and switch since we were quoted one price but when my husband asked the team to clean the bathroom toilet in the apartment, we were told that it would be more money than they first quoted us and the team was unable to do the total cleaning contracted for. The price was higher to begin with than anyone I talked to prior to hiring this company so asking for more after 2 cleanings was unacceptable. We have no children and rarely have more than one bedroom to throughly clean since others are not used so no basis for raising the price, in other words, nothing changed since my conversation with owner to justify price difference.

They were terrific! Very detailed and thorough cleaning, worked fast and very pleasant to deal with as a team.

Were on time and did a good job. But in my opinion not worth $310.

The workers were punctual, pleasant, focused, hardworking, effective, cheerful, thorough, and professional.

I didn't realize how far in advance I should have been looking for this service. I had called 3 other companies recommended by Angie's list, but they were unable to do the job with my time constraints. No complaint, just a fact. I contacted The Maids in Winter Garden. So pleasant and professional, I explained my needs and she was able to schedule me for the following day. When I saw the place afterwards I was impressed. It was beautifully clean. The kitchen and bathrooms- perfect. They even got the track for the sliding patio door clean. I just kept saying wow as I walked through the condo. The carpet cleaning company that came to the condo 5 days later, commented on how clean the baseboards were. The property manager kept commenting on how clean the condo was on our final walkthrough and thanking us for having it cleaned so well. I've moved to a new home and am considering calling The Maids to help me get my tile floor clean. I would recommend this company to any of my friends or family and will let my new neighbors know about them too.

Even they were dissatisfied with the crew they sent over and had to send over another crew.

They came for the deep clean the day after we called them. They had explained the cost prior to coming, asked if we preferred cash or charge. We chose charge. They told us approximately when they were to arrive; they were delayed about 15 minutes but had called us earlier to tell us of the delay. They were clean, professional, and extremely efficient. Their team leader was great; everything I pointed out was handled. They rolled rugs and cleaned underneath. They vacuumed my upholstered furniture. They cleaned all my moldings and baseboards. My bathrooms have never been so clean - they scrubbed grout! From start to finish these people were courteous and professional. They were a delight to work with. I have had several other cleaning services before - Merry Maids, Molly Maids, and others. As far as I am concerned, The Maids is far and away superior. I will be their customer from now on, and intend to recommend them to anyone who asks.

They were on time, walked through and discussed, cleaned in the amount of time that they estimated and were very courteous and thourough. They walked through with me when the cleaning was complete and I was amazed at how good the rental house looks from thier cleaning.

The experience was very good. They did a really good job. Other than just the basic house cleaning they moved stuff. They moved furniture around; they cleaned behind my tub and moved it out. They cleaned under the beds. They move anything that they can move except for really heavy objects. Most cleaners I have had just kind of clean around the stuff. The Maids of Orlando move furniture, pick up rugs and clean under rugs. It’s just really nice. If I have any big plants or trees, tables or chairs, they move all that stuff and clean underneath it. They have these extenders in the vacuum and they clean the dust off up on the ceiling and high up on the walls. They have been good. The price was very good. I talked to the guy and they changed my date. I guess they found something in their vacuum cleaner that they sucked from underneath the couch. It was a tiny picture and they weren’t sure to throw it or not. So they mailed it to me. They just went ahead and did it. They are very good in rescheduling and they remember everything I tell them. They have multiple people that act like little teams. They have a team leader so I can just talk to the team leader and tell him what I want. He will make sure everything gets done. It only takes them minimum amount of time because they go to all corners of the house at the same time. I like them.

They did not clean for me. They billed anyway and then blackmailed with court to try to elicit payment. The absolute worst experience in my 42 years. They lied and are now stealing from my family. Out of principle, and a genuine desire to help ensure that no one else has to suffer a similar circumstance with this company as I have, we are continuing to pursue justice in this case. After reading the provider response from the owner of this company franchise; I am, for one, disappointed and shocked that anyone purporting to be a reputable business owner, would feel that it is appropriate to openly discuss and disclose personal, private details regarding any family on a public site, even law protected medical information pertaining to one of my children, in an attempt to defend their personal agenda. Even despite the obvious privacy that we all have rights to, this information was obtained under false pretenses, and used in their response to a negative review they received by me. Not only do I feel that this is this inappropriate and unprofessional, but one more statement from their website that has proved to be false in my unfortunate experience with this company. The company brand itself and the franchise individually, both state that all information regarding their clients is confidential. It does not state that this is conditional based upon a client(or potential client's) review of the company's services, which they also state and maintain that they guarantee the satisfaction of any services that they provide. It's clear and evident that I was not a satisfied person and instead of receiving any offer of solution whatsoever or even being treated with a human factor, I was instead bullied and threatened and subsequently sued for payment for services that were never rendered. I stand by my review one hundred percent. I was completely honest about my experience and now also my personal experience in this situation. I stated the facts as best as I could without making it too lengthy or divulging personal details of my family as well as private information regarding my witness. I fully admitted that the matter had been to court and that the subsequent outcome of the case was not in my favor. That was my own fault for my lack of knowledge of the system and in assuming that the truth automatically prevails. Unfortunately that's not the reality of our court system and another reason that it was important to me to let other people who are inexperienced in dealing with unscrupulous business practices, know what can happen. It's crucial to keep everything simple and to the point from the court standpoint. I absolutely confused the issues, and confused myself even, by feeling it necessary to explain my whole life story, while suffering through a prolonged sleep deprived week, during in a fifteen minute court allotment to a busy judge at the end of a long day. The alleged inconsistencies that I was accused of making by this judge, were only questions he was asking regarding irrelevant information to the case and that had nothing to do with the cleaning service this company claims to have provided. I stumbled over myself when providing all the proper coordinating names and ages of my children, and then on questions regarding the exact travel dates of the frequent out of town visitor who had appeared as my witness. Both my witness and myself kept referring this incident as to have occurred during her visit for Halloween that previous year. To clarify, the incident officially occurred on the last of September. The judge shook his head and seemed to feel that we had been inconsistent because he stated that Halloween is October 31st. I tried to explain that in our family, Halloween is more than just one day, but is in fact, our favorite family holiday, that we celebrate it as a whole season. I had provided this particular vacation as a gift to our previous housekeeper and her young son(who live in the midwest) to come for a fall break, decorate for Halloween and we took them to Mickey's Not So Scary Halloween party. So therefore, when the judge asked what her travel dates were, her response was that she was here for Halloween of which, he found to be inconsistent and not possibly true as he clearly stated his perception of Halloween as strictly being the day of October 31st. When I attempted to explain that we start decorating on September 15th and that Disney has party dates in September and all through October, he said that I wasn't allowed to speak and made me leave the room. Since the judge felt that we were not able to be straight with those basic facts, he made his decision there at that point in favor of the plaintiff. The judge then proceeded to go into lengthy discussion and detail the case that had been heard prior to ours that day, where a person "had been led out in handcuffs", because the judge felt the person was not being completely truthful. Then I was really a nervous wreck, because all I'm thinking is ,what in the world is going on, and that I'm just a mom and not a criminal. I don't even speed. I'm thinking that I go into court to defend this little small claims case in which I'm trying to stand up for what I feel is right, and now I'm being threatened with actual jail because I'm so exhausted that I need toothpicks to hold my eyes open and I can't remember what year one of my daughters was born on. It was pretty scary. The judge seemed to think I was nuts, and all the while I'm feeling like I'm in the Twilight Zone. I really believe that any parent can understand sleepless nights, up with kids, and still having to function during the day the best you can. And what parent doesn't sometimes go to call out to one child, but accidentally says the name of a sibling instead. I am human and not perfect, but I do know whether or not my house was professionally cleaned. And by the owner's own admission of claiming to have cleaned my home in three hours is obviously ludicrous, considering the size of the job alone, but also by what their website states are their basic guidelines for even their general weekly clean"s requirements and most especially by what a first time clean would entail. The case was filed against my husband as well, whom they had never even spoken to. My husband was never served or had any knowledge of the situation and therefore was not present in court, but the judge still decided judgement against him as well. The owner then, falsely, filed contempt of court charges against us both for non payment of the judgement(she filed it after we submitted payment to her personally and I would like to note that we also paid it within the 10 days time frame that was specified by the judge), in order to attempt to blackmail me into removing my negative review. I have a video recording of this as well. The judge told her that reviews good or bad were the nature of doing business and her contempt claim was ultimately dismissed. We are currently working with an attorney and putting together a lawsuit against this company for what they have put us through, and if we are able to prevail and recover the $420 plus court costs of $172 that we originally lost in this case, the money will go directly to the shelter where I volunteer. This is not about money for me. I certainly would not want to deprive her of any work she had legitimately done, and if she had actually tried and done even an unsatisfactory job, then I would have paid her anyway. However, I can not stand by as a company who is franchised in our community to be so deceitful by billing hard working people for work they have not done and then using our justice system as a tool to intimidate and initiate payment unjustly. I am trying to keep my personal feeling out of my review and updates and only provide the facts as I know them and can prove. It is so difficult because I feel so strongly offended by this dishonesty. I truly hope that anyone can ascertain, from everything printed here, that I am providing a true account of my experience. I am, as even the owner herself described me, a mother of five children(one of whom is indeed special needs but which detail should absolutely have remained private information and not an appropriate matter to be brought up by this owner in her response), and I'm caretaker of almost every need for our family, two dogs, and large household. I do volunteer work for my community, school volunteer for three of my young children's classrooms, daily assisting(alongside virtual school), with my other two children who are teens, in their homeschooling, I have regular commitments to church activities and youth programs, etc. etc. etc. I am just a typical mom these days, in these busy times, and I do not waste one minute frivolously or take anything for granted after my own battles with life threatening illnesses have taught me. I can state here, with my whole heart, that my time is precious to me and worth volumes more than the $420 that I was billed and sued for. It saddens me to waste the multitudes of hours that I already have, on all the aspects of this situation, but I feel so strongly that it is morally important to follow through and do anything I can to right the wrong that I feel has been done to my family by this company. I believe that if a company can do this to even one person, then they could do it again. And no one deserves to be treated this way and go through all this; when all I wanted was to receive an estimate to determine if I could afford to schedule some help with my household cleaning. And it deeply affects me that our court system can be used and so manipulated in this manner.

I think they did a good job. They have enough people and they were quick. They have a crew to do the job.

I contacted the company and talked with one of the owners. Everything was clearly explained. For the initial cleaning, we opted for a "deep clean" described above. A team of four arrived and the team leader introduced herself. She then walked the house with me and went over everything they would do and answer any questions. They arrived at the appointment time. We now have them come weekly. Again, 4 persons come out and it takes them a little over an hour. There is always a team leader who is excellent in English and communication. I get a call the day before our scheduled appointment letting me know the time window they will arrive. The one time they were running behind, I got a call from the Team Leader letting me know when I could expect them. When I have had questions or needed clarification, the owners Alex and Lynn are quick to respond and followup. VERY HAPPY with THE MAIDS

They sent four employees: Mariah, Ana, Raquel, and Esperanza. They are very thorough and do a wonderful job. The cost was justified because they performed a detailed cleaning. It took them ten hours to clean our 10,000 square foot home. They have great team work. They are also prompt, professional, and efficient. I would recommend their services.