A to Z Statewide Plumbing

I called on a Friday afternoon and made an appointment for the next day for an estimate to install a shower control valve that I had previously purchased. A to Z's Joey Neal was on time, quoted me a price and gave 15% off for using Angie's List. I asked if he could do it immediately and he said yes! He had all the equipment and tools on his company truck, and it was evident that his 17 years as a plumber really made the project worthwhile and completed with excellent craftsmanship installing new piping and fittings. I highly recommend A to Z Statewide and thank them for having such a great professional like Joey on their staff.

Our septic system was draining very slow and started to back up into the house. A-Z gave us the option to service the drainfield rather than spending over $4k to replace it. Brian was honest in saying that there was no guarantee that would fix the problem, but recommended trying. They were able to use high pressure jets to clear out the lines. In addition, the baffle had to be replaced and there is a possibility that when another company pumped out the tank last year, they missed the fact that it was broken. Brian and his assistant were punctual on both appointments, friendly, knowledgeable and did not leave us with a mess to clean up. We have had no further problems with the system since this fix and we would definitely use A to Z for any other plumbing needs. Thank you!

Jonathan was amazing. He let me know exactly what he was going to have to do and how much it would be prior to. He was very quick and cleaned everything up after.

The company and employees are superb in every way! Brian was here with his helper and immediately diagnosed the problem. My washing machine and kitchen sink share the same plumbing. After 11 years of living here (without a clog) the debris from the washing machine mixed with grease from the sink to create a super clog. They had to use the pipe on the roof to snake out the clog. They were here for about 3 hours, and the job was difficult, but they were so nice the whole time. The cost was very reasonable for the time and labor spent to solve the problem. The customer service from the office staff and the plumbers was beyond good. I didn't think this level of excellent customer service even existed anymore! Anyway, problem solved and I'm very happy. They warranty their work for a year! The longest warranty I ever got from other companies was 30 days, so this company is phenomenal in every way!

The appointment was made quickly, the staff was professional, the man that performed the service was knowledgeable and helpful. Perfect service.

What I liked about them is that they gave me an estimate for the total job and parts, instead of what they charge hourly. He was very professional, arrived on time, and everything went great. It was very nice that they had the part on the truck, so they could do the repair right then and there instead of having to run to the store to get parts. Additionally they provided me with a 15% discount which I appreciated.

The problem was quickly found and resolved. A new low flow toilet was installed, there was a model on the truck. The pipes were repaired and there have not been any leaks since.

I was not very happy with them. They made some restitution, but it was an awful experience. I would never go back to use them. The guy that came here said that he had a different truck and that he had all of his stuff in another truck. He had to leave and go get the stuff from this truck. He left and then I left. I was gone two hours. He came in after me and charged for all that time. It was a simple plumbing thing, to unstop one pipe and to fix something in the shower. They first charged me over $300 but they made good with it and I ended up paying them for half. He also spent a lot of time talking about putting in a new bathtub and he charged me for all that time he spent talking about that. He wasn't doing the right thing. I shouldn't have gone through what I went through.

The service was good. They were very clear on what needed to be done. They were a good price and it was very thorough. It's been over a year and the work so far has been fine.

Ist man got by but was not of the best caliber person. 2nd man was excellent and is reason I would use this company again.

verythingThe appointment was yesterday from 8:00 Am to 2:00 PM, at 2:00 when they have not arrived, I call and was told that there was a mistake and that the appointment was for today, then everything was good and they did an excellent job.

Once we got the parts by mail, they installed them perfectly

We have used A to Z in the past and been very satisfied! This job was no different, though I wondered why when I called to schedule the service I was told I would have to get an "estimate" first. Perhaps because it had been about 4.5 years since our last call? So the reason I gave a lower grade to "punctuality" has more to do with our understanding of what the scheduling would be and should not reflect on the quality of the service or the professionalism of the company--it just really wasn't explained to us how the process would work. We were given the impression someone would come out and give us an estimate then re-schedule the actual work. We were pleased when the work COULD be done right away. We were not having problems with the septic tank; this was just a routine, normal maintenance job. Steve was our technician and he was very professional. He was fast, too--found our tank and quickly assessed that it was not "backing up"...I guess once they open the tank (ours is an older one) they have you flush the toilets in the house and they listen for it to splash into the tank. A "splash" means the water is filling the tank...a lack of splash, of course, means the water from your toilet is just flowing right into the tank! He hooked up and quickly got rid of the waste, sprayed down our tank and treated the tank with several small packets of some sort of white bacteria/enzymes that will eat away most of the solids that go into the septic tank. He then gave me a box of 12 monthly treatments. Steve did an outstanding job--he explained all that was going on and/or what he did. When I was curious as to how he was certain the tank was completely empty, he obliged by demonstrating--he put the big "suck" hose back in so I could hear it was merely now sucking air. We were thoroughly pleased with Steve's work and A to Z Statewide plumbing.

Very professional. Cost high.

It was satisfactory. It took them 2 days to change out the water heater. There was only one guy and I think it was a lot of work for just the one person.

My experience with them was very good. So far since yesterday it's working. With regard to price, I don’t know what other plumbers charge. It sounded fair to me. I'm assuming it's a good price; I don’t know really. With regard to quality, so far so good.

I could tell this was a different type of company immediately when I reached out for a quote. They were professional and extremely courteous. I received a phone call well in advanced of the plumber showing up and as soon as I met Brian I was sold on using this company to do the job. He was very personable and made sure everything was working correctly before he left. Knowledgeable! Knew the issue immediately, gave me a straight upfront cost and that's exactly what the invoice came out to. I received an immediate follow-up call from their office to see how everything went. It is a company that cares about their work! I will definitely use them in the future! Thank you!

They have been out for us a few different times. Everything was good with them. The first time they came out to repair the shut offs for my washer and dryer. I also then had them put in a bigger water heater. I have used them also for power jetting out my drain system. They have done a good job and I would use them again.

It was excellent. I liked that he was thorough with his explanation, everything was quoted, and billed as quoted. There were no surprises. He showed me everything every step of the way the way it was done.

They were prompt and courteous. My water heater was starting to leak, so I called and they came exactly when they said they would. They installed the new water heater immediately and I was extremely pleased. Kimberly checked back once the job was done to make sure I was satisfied. The gentleman who did they job was Joey.

Could tell this was a different kind of a company on my initial phone contact. Terrific customer service from start to finish. Will use again and highly recommend!

I didn't really think that the water heater needed to be fully replaced, but they main point is that the water heater works and we have hot water. The install went well and I'm just happy we have hot water.

The technician John was very professional and did the job in a timely fashion. Being a Saturday when I called, Kimberly at the office was so helpful and got the technician out with 4 hours. By the end of the day we had the new water heater replaced. He cleaned up after and with the angle's list discount go a great price on the new water heater. I would recommend them to anyone. They just didn?t make sure that the water was mopped up from the removal of the old one. The technician should have check to make sure there was no leak. They came back out after I called them and they were prompt. I?m satisfied with them.

Not only were they the most affordable service that came to my home, but Joey was the most professional, friendly and knew more about plumbing then any of the 4 other companies that came out to give me price quotes. I will ONLY use A to Z Statewide Plumbing in the future. He was an absolute pleasure to deal with and I HIGHLY recommend this company to anyone with any type of plumbing needs or issues!!!! Ask for Joey!!

Everything went extremely well and I was completely satisfied with their professionalism and all the work that was performed.