Aztil Air Conditioning Co

The installation went mostly without incident though they underestimated the size of the unit and had difficulty fitting it in the space. They never showed for the maintenance appointment and a year later they called to schedule service. We reminded them that they had as yet not provided their 6 month service and after speaking with them several times and being promised a call back each time (that never happened) and finally getting a manager on the phone to approve the service call they finally agreed to come out for the maintenance. A week after they came out we found the drip pipe had been broken off of the drip tray where it connected to the handler and was not easily detectable until water began dripping into the catch pan below the unit. It would appear either they are careless or vindictive or both. Never using this company again.

.They have made 4 appointments and cancelled each and every one of them. The last appointment they just never showed up and didn't even bother to call. These guys are the worst. The maintenance contract is supposed to cover appliances. My garbage disposal died and their technician showed up, shoved a stick into my sink and slammed the stick with a hammer. He hit the switch for my disposal and it turned on. He immediatelt shut it off and said it's fixed. Right after he left it didn't work again. I replaced the disposal myself and filed a complaint with the better business bureau. Aztil responded to the complaint and said they would reimburse me for an agreed to price. They never sent me the reimbursement. They just wanted the complaint off the books. Stay away from Aztil.

They came out to put in my new AC unit. They sold me the wrong size and then overcharged me for a wrong sized unit. The one they sold me was much more expensive than the one I needed. After some time they called me back to see how things were going and if i wanted to sign a service contract, which i didn't to do. The offered to come out and service the unit for free, so he came to service the unit. They only spent about 30 minutes working on the outside of the unit and then inside the house, which was no time at all and they couldn't have done any real work in that short amount of time. I am not happy with this service.

On January 28, 2014, Aztil Air Conditioning performed routine maintenance on my air conditioner systems and found that the UV light (used to reduce mold) in the main unit was no longer working. The technician asked if I wanted to replace the light and quoted a price $700.00. I agreed to the repair, however, when the technician was done, the final cost for the UV light was $750.00 with an additional $89.00 for a transformer totaling $839.00. I currently have a Preventative Maintenance Agreement with Aztil Air Conditioning that specifies "No Charge for Labor" for repair services provided, and that I will receive "materials ... at regular rates less 20% preferred customer discount." Because of the high cost of the UV light, I decided to research the cost of the UV Light on the internet. Though I didn't have the exact model number, I had the Manufacture's name and found two units that matched the unit installed. The more expensive of the two retails for $283.54 (plus shipping no doubt) with the transformer included. As this was inconsistent with the provisions in the maintenance agreement, I wrote Aztil on January 30, 2014 requesting an explanation. In response, I received a call February 12, 2014 from an Aztil representative who informed me that the $700.00 price originally quoted was correct and that the transformed is included. I was also informed that the materials discount listed in the agreement applies only to direct components of the air conditioner and not ancillary items like the UV light. I was also informed that Aztil had to charge more than the retail price to cover company overheads. I informed the representative that it appeared the price markup effectively charged for the labor costs they were supposed to provide at no charge. The representative disagreed with my assessment but agreed to refund the over-charges and provided a check for $139.00 March 5, 2014 after a written reminder. As a result of this experience, I'm questioning the value of a preventative maintenance agreement with Aztil. The provision for no labor costs and the materials discount are two main features of the agreement. The difference between the price Aztil charged for the UV light and the retail price ($416.46 more) pays for over three and a half hours of labor at their hourly rate. If the end result of having an Aztil service agreement is to pay the same price as I would have paid to another company without an agreement, there isn't much incentive for paying for the service agreement.

They did fine. They have worked for me in the past. I specifically like their price, it is good, and so I have them twice a year.

It has gone very well so far. They have been able to identify problems accurately and offer solutions / suggestions to problems which is what should come from experts when you hire them. I highly recommend them after going through over 4 other A/C companies.

They never did any work for us, because we suspected them of punching a hole in our AC (which was only three years old) and claiming it was worn out, improperly installed, and was unrepairable. They would replace the outside and inside units and relocate everything as part of the network. We got a second opinion by an independent AC guy and he repaired the hole and told us the unit was installed perfectly where it was. Since then we've required no further maintenance, outside of the periodic maintenance that's required anyway.

Replacing the thermostat and putting the house under contract for any future problems.

The unit continued to leak into my house. I had a service contract, but they refused to come out to get the repairs taken care of. I now have mold in my house (I am allergic to mold), and I have had several experts out to take samples and document the shotty work. They over charge, and refuse to help once you bring their issues to attention. I have been fighting them for 3 years. They have no permits for the people that performed the work, which is unbelievable for me. This company has a full page ad in the paper, and I just don't want to see these issues continue for anyone else in my area. They rip people off, and it's all about their commission.

I am writing this review because of my total frustration with Aztil Air Conditioning, 2540 West Military Trail, West Palm Beach, FL 33415, and specifically Mr. Louis Leonitti, a part owner. None of the following would have happened if he had explained a $275.00 bill for the replacement of an evaporation coil under warranty. The bill was dated November 1, 2013 and was paid on November 14, 2013. On November 13, 2013, Mr. Leonetti told me via phone the bill was COD, but the invoice does not reflect that. As a customer of Aztil Air Conditioning since 2009, I have been billed and paid promptly a total of $7,400.00 for services and products. Because of the latest bill, I have been harassed (three phone calls demanding payment in an hour's time.) They stopped only after I said I would call the police if the harassment did not stop. About halfway into one of the three calls I was informed that the conversation was being recorded. Is it not customary to inform you about recorded calls at the beginning of the call? After many tries, I finally spoke to Louis Lionetti. During my conversation with Mr. Lionetti on November 13, 2013 I was referred to as "one of them", called "an old man", and inferred I was from New York after telling me that he goes to church. I find these remarks not only offensive, but also bordering on discrimination. He implied I as lying to him about the amount of coolant used in the recent job. Before the technician left i specifically asked how much coolant was used. His answer was "not much, less than a pound". Mr Lionetti told me the technician told him he used 8 pounds. Again, well into that conversation, I was informed that this call was being recorded. This seems to be a tactic used by Aztil (see comment avove). Further, into the conversation Mr. Lionetti went into a tirade that lasted ten or more minutes. I was unable to make a comment as he just raised his voice and rambled on. After unsuccessful attempts to speak, I was forced to hang up. I suspect this is an intimidation tactic used by Aztil. In my conversation noted above this tactic was also used. In my conversation with Mr. Lionetti on November 13, 2013, I tried to go over the problems I have had with service, returning phone calls and my general dissatisfaction with Aztil. The service issues have always been a problem, but I accepted them as I was under a service contract. The following represents Aztil's inconstancies as it relates to the replacement of the coil: May 1, 2013 - no leak found May 23, 2013 - six pounds of coolant added, work order signed by Jonny (Mr. Leonetti said there was no one there by the name Jonny, perhaps not on November 13, 2013, but my service order #139638 dated May 23, 2013 was signed by a Jonny) May 24, 2013 - leak search detected a leak June 18, 2013 - no leak found October *, 2013 - Three pounds of coolant added October 21, 2013 - leak found (it took Aztil nearly 2 weeks to come out to find a leak) October 27, 2013 - leak found in coil by leak expert On November 1, 2013 - coild replaced at a cost of $275 It has now become an issue of trust and comfort with Aztil. I asked to be released from my service contract with a refund of the unused portion of my contract totalling $227.25. Mr. Lionetti informed me he could not realease the contract. he then said he would consider the release but only after subtracting some previous charges that he had waived. Rhetorically, how can e do business with each other?

I have a contract with them and have been with them for at least 10 years. They do a good job and are fairly prompt. When I have a problem they come. If they happen to need to be elsewhere because somebody does not have air conditioning I understand. It works out really well, because if we have an air conditioning problem they are here the next day.

The first day there were some issues with warranty, but they were quickly resolved and taken care of. They tried hard to make us happy and they show up on time and fast ! Johnny has been extremely helpful looking out for the customer while providing good service ! Ask for him when you call.

They addressed a few of us in the neighborhood. He met with all of us and went over all of the options for the area. The price was decent. The installation went well. They also have a maintenance package that you can purchase which I did so they would know my home and system thoroughly.

We got estimates on replacing our very old A/C unit from several companies. I was sure to get one from Aztil because we had a new A/C put in another house several years ago and it was a good experience. There were no problems with the install and although the price was a bit high, the system worked great and we were happy with it. So when Aztil had the best price estimate to put a complete new A/C in our current house, we hired them. The next higher estimate was around $1,000 more. When the installer and his helper arrived, communication was difficult. The installer spoke very little broken English and his helper spoke no English. The contract called for replacing the plenum on top of the air handler and the stand top on which the air handler sits. It was a Friday and they seemed to be rushing to get done. They weren't even going to replace the plenum until I said something. I didn't notice until after they left that the stand top was not replaced. The following week these issues were taken care of, but then on Friday afternoon the new unit suddenly stopped working! Geez. We called Aztil and a repairman quickly responded; he arrived within an hour. Good response time, BUT... the repairman said it needed a "board" and he didn't have that part on the truck; he arranged with us to return at 8:30 the next morning (Saturday morning). Well, we waited ALL DAY Saturday and made a number of phone calls to the Aztil office. We kept being told that, "He's on another job... it'll be another hour... you're the next one in line... etc...." No one EVER showed up that day. The following week a different Aztil repairman did show up and fix the problem (interestingly, it wasn't the "board") and the unit has worked very well since then. Also....During the installation, I had noticed that it looked like there was a filter in the air handler on the underside of it, but there is also a washable reusable filter in our air return. Later when the repairman was there, I asked him about having 2 filters. Wouldn't it make the unit work harder and use more energy to draw air through 2 filters? Yes, he said it would not only effect the efficiency, but at some time down the road the unit would eventually freeze up and shut down. But, he said, since you have a filter on the return the installers would have removed the one on the unit. I told him that I had looked up under there and it looked to me like there was still a filter in place and asked him to check it. He did check it and to his surprise the installers had NOT removed the filter, as he had assumed. (Good thing I asked about it.) He then removed it himself. The repairman seemed OK (at least he spoke English), but the installers did a half-way job. As I said above, our first experience with Aztil a few years ago was fine. The price was a bit high, but we thought the product quality and their service was acceptable. Their prices now seem more reasonable, but it also seems their customer service has greatly suffered. I don't know why the company has changed, but it's not for the better. It was like dealing with a completely different company this time.

See my comments at what did provider do.

The coil of my 6 year old top of the line Trane unit went out in May. Aztil tried to high pressure me into purchasing a new, larger unit explaining that because my unit was "too small" for my home it was working too hard and broke. The pricing they quoted was for "today only." First I called around and could get the identical unit for $2,000 less. I then called another company who said the unit Aztel wanted to sell me was actually too big for my home and felt that my unit was in perfect condition. The repair cost me $110 as the coil was covered under warranty. The new company laughed at all the ridiculous items I had purchased from Aztil.

Not good in my opinion. A very unprofessional, cigarette smelling and obnoxious service technician, in a way that very closely resembles a desperate used car salesman on steroids. Checked my A/C unit and within a couple of minutes determined I needed a new fan motor. Now the limited amount of time it took to find the issue, if that was indeed the actual problem, could be legitimate for a tech who is very experienced, but he didn't hesitate to first push the 2 yr service contract for over $500 which would not have included the fan motor work. He then tried to push an "entire" indoor air handler unit, not just the fan, but the entire thing with a very expensive Rheem, when I still didn't bite, he then finally said he would replace the fan motor for $450, but would not take off the $115 charge for him to show up at my door. I would only have the $115 removed, if I signed the 2 yr contract. After enduring 1/2 hr of B.S., I gladly paid him the $115 to just get out of the house. His analysis may or may not have been correct, but I did not trust this person to do the job, I did not trust his opinion, and did not beleive anything he said. Too many red flags.

They always have space for me. They also service all of my appliances and the price is reasonable. They are always on time.

We signed a two year contract with them for $420. Last year, they didn't show up for their app't and never called. This happened twice. On the third try, they finally showed up. Every time, we had to reschedule, we had to wait two to three weeks before they could get to our house. This year, they were no shows again... THREE TIMES!!! We are now leaving to go up north for the winter without having the AC checked. Not only that, we have found better companies who charge less than they do for contracts. Never use them... Run, don't walk, another AC company.

I told the whole story above. I am not letting them do the work.

I informed the telemarketer that I am not interested in the service as Aztil has proven, on multiple occasions, to be a very unreliable vendor. The telemarketer asked me to "give them one more chance." Three strikes and they are out! Why would I give Aztil "one more chance"?

Poorly. As noted above, it's too much work to deal with this organization. Very typical of south Florida companies - "no show appointments".

Do not use this company. They want to service your a/c unit at least twice per year (a good thing) and then try to scam you once they are at your house (not a good thing). They went to my 90 yr old mother's house & the technician told her he got a shock while services her outdoor a/c unit because of melted wires. He said the cost would be $465-$500. When she objected, he "called the boss" and was able to get the price down to $265. By the time he left, the price was $200. She called and asked what to do so we had an electrician stop by and take a look. He said there was absolutely nothing wrong and no reason this guy would have gotten a shock. Just another example of how "some" local businesses try to scam the elderly. They also call her repeatedly to arrange appointments. Stay away!!

I've utilized Aztil, Inc. for approximately 4 years now to maintain the appliances and HVAC at a one-bedroom condo I own in St. Lucie County. A maintenance contract is needed because I lease the condo to an older woman who is not savvy about the routine maintenance (e.g., changing HVAC filters) required for the equipment and appliances in a small condo. In terms of pluses, when I make an appointment with Aztil, their technicians show up on time. In terms of minuses, they are heavily focused on selling new products that are quite expensive. During this latest service call, the technician was brought in to clean and service the HVAC unit. Upon completion of his visit, he did not review with me how he performed this work. Instead, the technician launched into a sales pitch for a $900+ ultra violet light unit that would be attached to the air handler unit to reduce "mold." When I declined the offer as too expensive, he then launched into a second sales pitch having to do with renewing my multi-year service contract, which is set to expire in 9 months. Clearly, his goal was to sell me some kind of high priced product. As nine months gives me a long time for me to consider other maintainance options, I declined to renew my multi-service contract. That didn't stop the salesman, er, I mean, technician from stepping up his sales pitch by using a high pressure tactic, i.e., that the State of Florida was about to raise the rates on all maintenance service providers and that these rate hikes would be passed onto the consumer. While I appreciated his cautionary tale about rates being hiked, I was wary of his sales pitches and the lack of discussion about what he did to clean/service my HVAC. Recommend that Aztil, Inc.: (a) start emphasizing doing the "job at hand" well; (b) stop the high-pressure sales pitches; (c) and, offer more competitive prices to their customers, many of who are on fixed, social security incomes.

I am satisfied with their service. I haven't had to use them for any emergencies or repairs, just routine maintenace on my AC so far.