THE GARDEN GNOME

A little late to first job site. Nursery and supply lines were longer than expected.

Scheduling was a challenge, but followup was excellent.

Performed all work in a professional manner. Yard looks GREAT. Much improved first impression!!

It went okay. Originally I hadn't planned on laying down rocks. One of the guys suggested that & when I agreed I needed to split my time up. This is where it became not so great. They do not seem to care to be flexible. I definitely understood that I put them out. I had an hour left and had to to give up a half hour "travel time". I would say that if you are hands off and are okay for them to run the show by all means go for it. If, on the other hand, you may want some flexibility you may want to discuss that up front.

Estimator was on time and professional. The crew that came out was a mixed bag. One of the young men worked hard the entire time. The second worked hard if he was with the first one. The third young man was inefficient and worked about half the time. When the second young man hung out with the third, neither of them got much done. The work was accomplished but a bit frustrating.

Paid for service advertised and then found they don't service my area. Money refunded.

Wonderful! I can highly recommend Chip and staff! Chip showed up, walked the property with me, then provided me with an on the spot cost analysis of all aspects of our project. He was knowledgeable and professional, far better than the other 2 companies previously contacted! We plan to use their services at a future date but they definitely checked all the boxes for professionalism and trust!

Caleb, Ryan and Vinny was the crew that came out to do the work. They came on time and were very professional and friendly. They started work immediately and were done within 4 hours. They made sure everything was right according to the design I was given and answered any questions I had. When removing the old plants they transplanted them wherever I wanted them. Would hire them again

Garden Gnome did an excellent job evaluating our yard and providing a blueprint for the landscaping.

Very well. Chip showed up on the date/time agreed upon. He offered some very good suggestions on how to make my landscaping more aesthetically pleasing. He drew up a plan for different plants in the front yard. Would definitely hire again.

The people installing vere professional.I thought that over $500.00 per hour plus the plants was excessive. It seemed alright at first but after one week of gardening & watering 5 of the plants are not healthy . no phone call to see if everything was good ????

Garden Gnome provided a good plan for landscaping a front flower bed.

It went very quickly and looks great.

Poorly. The business is obviously too busy to handle the business-poor communication. Requested and received refund on my purchase.

Garden Gnome has trouble with communication. We confirmed our appointment in advance and then called to re-confirm the morning of the appointment. They never showed up and then when we got a hold of them, they said they would be over 1.5 hours late to our confirmed appointment. We took off time for work for the appointment and then had to cancel. There was no apology only an excuse about the success of the consultation promotion. Can't speak to their service, but their communication/customer service with us was very poor.

Garden Gnome was great! They were responsive, prompt and professional. After they had completed the work, there was small area of sod that they had not completed as they had run out of fresh sod. I paid the bill, and honestly, didn't expect that they would come back. I was wrong! They returned when they were in the area and completed the job. Very happy with their service, and I will definitely use them again.

The owner, Chip Offers, came out, drew up a plan for us and suggested hardy, low maintenance perennials for the front of our house which gets little sun. He also chose plants that were deer, drought, and disease resistant. He removed some of our old worn out plants and landscaped three separate areas with new ones. We also had him plant a ground cover for a large area in back of the house. His crew did a great job. We are very pleased with the way both front and back look. I would definitely hire him again. We couldn't be happier with the way everything looks.

I had to contact Angie's List to recover the cost for the services that were not provided. This was a bad experience. The area that the company was covering should have been set initially and not after we had paid for the service. Thank you!

Great experience, it looks beautiful. Irrigation still to be installed

Left a big mess, tree stump not removed properly

They were very pleasant and professional.

I've used Angie's List for a few years and, until now, have always been pleased with the companies I have hired. However, the Garden Gnome is one I would NOT recommend and I will never hire again. I originally purchased a deal off Angie's List for a consult. The owner, Chip, was quick to call and schedule an appointment. I was pleased with his initial responsiveness and landscape design drawing he did for me. Although his estimate was a bit high compared to another I had received...at this point, I was impressed with the communication and his obvious desire for the job. My wife and I were even pleased with the final outcome except....his guys were very careless and ruptured my sprinkler pipes in several places--I had to call them back for repairs several times. They also cut through my neighbor's electric fence, and cut an electrical conduit in my front bed that I had to get an electrician to repair (Chip has yet to reimburse me for that $375). So, while he was anxious to get my business...after he cashed my $5600 check, he was not as anxious to follow-up and ensure I was a satisfied customer. He did send his guys back 3-4 times to fix irrigation pipes that had been busted. He also sent a company out eventually to fix my neighbor's electric fence, but it was like pulling teeth--it took many many text messages and phone calls that he ignored for days until he would finally respond. But it was amazing to me how the communication and 'responsiveness' decreased AFTER Chip had received my $$. Bottom line is this is not professional, and not the type of company I'm used to dealing with.

We were extremely happy with the results and plan to utilize their services in the future to keep our landscaping in shape. Everyone was very professional both on the phone and in person.

Overall the company and workers were very good. Only reason I gave a B on punctuality and quality was because I was told workers would be there at 9 and they arrived around 10:30, which because of this left part of my hedges and mulch unfinished by the end of the day and I had to hire out rest to be finished. But in all due respect, they did "squeeze me in" before the holidays, which I was initially told wouldn't happen until after the holidays, so I am appreciative for what did get finished and the workers were great.

Wonderful, neighbors commenting how great it looks!!