THE GARDEN GNOME

I think the service is terrible

Rich H. came out first to give me some ideas and provide an estimate for the service. He took his time, listened to what I was looking for, and put together a great design. Scheduled it, and when I came home from work yesterday the landscaping had been transformed. Looks great, and I'd definitely recommend the Garden Gnome. And would use them again!

He was prompt & courteous. We discussed my preferences for style and color. He spent an hour putting together a drawing. I felt the proposal was reasonable although the choice of plants would need to change - something I'm sure would be not problem. We have not proceeded with the work at this time.

We purchased their $135 deal for 4 hours of work to clean up our plantings in front of the house, as they had gotten severely overgrown and riddled with vines. Decided to expand the scope of the work to include the backyard, which cost an additional $150. They did exactly what we asked and we were surprised how good our yard could look when all of the overgrowth was removed and the trees and shrubs trimmed. Very pleased and will use them again for other work.

They were fine and everything went well. I decided not to go with them due to budget issues. They sent one person out to do the evaluation. They got the plans back to us quickly. They were very professional and I did like them. The scheduling was fine.

They promptly followed up and made a nice diagram and estimate, currently evaluating the plan.

Chip and his staff visited to review our layout and come up with a plan, which they did on the spot. Their web site was a great help, as it has descriptions of the plants they use along with photos of each. This allowed us to visualize how things would look as well as learn something about the plants. We were ready to move forward until we realized that the lack of gutters on the surrounding roof would end up washing out the area, so we had to put Chip off until we could get gutters installed. When we gave the go ahead for the work, it was scheduled quickly. Chip's employees arrived as scheduled and prepared the areas. They laid out the plants per the plans and had us approve the layout. Within a few hours our landscaping was complete! They even trimmed an ornamental fig tree that had some low branches over the area being planted. When they were done, we were consulted once again to be sure everything was laid out properly. They did a great job of cleaning up, leaving the area looking better than when they arrived. We did notice a minor omission that evening when going over the plans in detail. Upon contacting Chip he made arrangements to come by and check things out and correct them if necessary, which he did as promised. A follow up email regarding some watering concerns we had was responded to promptly and completely. Chip and his employees did a great job and the front of our home looks so much better than it had previously.

Very professional . Had some great ideas. We will call them when we are ready to do our renovation.

We have problems with flooding in our yard when it rains so I purchased this Angie's list deal in order to have someone come out and give us an estimate on possible solutions for the problem. I had asked if someone could come out after 4 pm (after I got off work) and the service technician arrived shortly after that time. I explained the situation and that we were especially concerned about the flooding that occurred in the garage, which is located on the side of the house close to the back yard. Although the service technician was very polite and professional, I could tell he was in a hurry to get done and move on. He gave me an estimate for the front yard of $2440 which would include removing old turf, adding top soil, adjusting the irrigation and resodding the area. He told me that their company would not be able to help with the flooding in the garage because of the way it was situated, but said he would contact another company they work with and have them come out and take a look at it. The estimate quote for the work seemed a bit high because our front yard is not that big and I also never heard from anyone else about the flooding issues in the garage. The deal stated there would be a proposal and conceptual/plan drawing of the project and we really only got a written estimate. I guess I expected something a bit more detailed then that.

They were on time. My husband seemed to be pleased with their services. They made suggestions and gave a written estimate which we are considering.

He didn't follow up with me. and is giving me the run around and trying to get scheduled. I would like a refund.Chip/ Richard: Need to talk over with you again about the issue regarding the transplanting of my Reclanada Palms, the work Ryan/ Joe did from Wed/ Thursday 8/20-21. Richard we spoke on the phone about the plant(s) issue on the 20th and these not being transplanted correctly. One palm is already dead/ and the other is now dead/ dying off. We have an issue with the re-planting of both Reclinada palms and one of the Christmas palms is off of placement and also apparent dying off also? This includes the Arboricola plants. They were not correctly dug deep enough with a dirt ball surrounding the roots as I warned them to do... and just pulled out by hand.. without dirt on the roots/ ripped out of the ground without enough root structure and or large enough dirt ball surrounding the plants for proper transplantation. Enough said. I want a replacement of both Reclinada palms, and any of the Palms/ Arbacola plant that do not survive as per above. Photos attached.

The initial service fell far short of expectations as a couple of the gardens were not completed and only a part of the major garden received additional mulch. After a conversation with the owner it was discovered that the instructions given to the crew were incomplete and they promised to come back and make it right - which they did. I am very happy with the end result.

They came when scheduled, they completed job on time, did not leave til it was done. I especially enjoyed time with the designer, he was knowledgeable and friendly.

I purchased this on the "Big Deal" and they must be over whelmed, because they cant even come out for another month. Angie's list should require an estimated time frame be posted and updated as the deals are being sold. Who wants to wait a month?

Landscape designer on-time, made recommendations. He was not familiar with the "Special" from Angie's List and wrote out a high and confusing estimate on the work which did not clearly lay out separately what was being charged for materials and what was being charged for labor. Chris, the business manager, called later and sorted out the details for the "Angie's List special", and separated that part of the work from other estimates. With this behind us, a crew came out and gave us 9 hours of labor. They did a lot of work and did a nice job of cleaning up beds, taking vines off of walls and trimming bushes. Overall, it was a nice job, and the yard looked 100% better. In the future, Chris should prepare the estimates.

Chip and his guys always do a great job for me. Highly recommend.

If I could give an A+ I would. Took one afternoon of their team of 3 people to uproot everything, lay the grass, and plant everything. They accidentally busted an irrigation pipe but they fixed it. The next morning they came out and cleaned everything up. I wish I had taken pictures of what it looked like before but Chip's design just increased the value of my house significantly more than I paid him. Using this company again is a no-brainer for me.

I requested landscaping service from this provider. The company manager was quick to respond to my request for a quote. During evaluation, the provider was courteous, professional, and scrupulous (i.e., downsold my initial request). The quote was less than I expected to pay. The provider returned promptly to commence my service request. During my two-day job, the landscaping providers were fast, knowledgeable, and performed quality work. I was quite impressed by the overall service (gave the workers a $100 apiece once complete). I would definitely recommend the provider to anyone who is looking to do some grounds work.

The owner was very attentive, personable, and responsive. The only issue was that the owner was not on site the first time the job was done and it was done incorrectly. The owner had the team come back out once to make adjustments and he was present. He also came back out himself and made more adjustments. He attributed the issue to having multiple teams and being unable to be everywhere at once. The team unfortunately had a misunderstanding on what needed to be done. It wasn't done the exact way I specified but the owner did come back out and make things right.

I cannot thing of anything better that they could have done. I told them what I wanted and they designed it exactly as I requested with greenery and not a lot of flowering plant because we really do not have time to take care of that. I like that they listened to my ideas and followed it. It was pretty. I would recommend them to anyone.

Overall, the garden is quite lovely. I purchased a coupon on Angle's List for landscape design services. With some calling back and forth, we connected with Chip. He was late for our meeting (A phone call would have been appreciated.) but when he came out to our home, was very friendly and appeared very knowledgeable. He drew out a design on a piece of paper which matched the $25 we paid for the coupon not the over $150 value noted on Angle's List. He gave us a quote for the job which seemed very reasonable and we made an appointment to have the work completed. On the day of the job, we received a call from his office that they crew would come by that afternoon. No one came and no one called. I called the office later that day to reschedule and was told that the men were unable to acquire the machinery needed to removed the existing sod and prepare the bed. The next day, Chip called and apologized for the inconvenience and arranged for the crew to come the following week. They completed the work and the garden is lovely.

Chip was very responsive, listened to my requests and concerns and his team provided efficient, appropriate and courteous service. He has been proactive in following up with a few plants which need to be replaced. I would use him again and plan on using his service to maintain the new landscaping.

They're prompt about their service and they came just like what they said. They're really are professional.

Though we didn't end up using Garden Gnome for our project (price), I did enjoy meeting Chip during our quote. He very helpfully broke down our re-sod project into varying options to meet our budget and lawn care needs. I would feel very confident calling Chip in the future for another garden project.

Overall the service went very well. Chip is very friendly and responsive to your needs. He has a great team that went out of their way to ensure that my Verizon FIOS line was not cut when I pointed out where the line was run and that it was shallow in the area to be re-sodded. They did the work around my schedule as I had many other activities going on at the same time. I chose The Garden Gnome because he was very knowledgeable, friendly- down-to-earth, and he could do all the work requested (others bid on only parts of the work to be done, or were much more expensive). So far the sod is doing well, and I am happy with the work done.