THE GARDEN GNOME

They did a good job. They were on time and very courteous and professional. I didn't end up using them because I thought their price was high.

Excellent job from start to finish. Was done in a timely matter with excellent customer service and installation. Would recommend and use again.

They were great. Showed up on time, consulted with us every step of the way, and worked into the evening to make sure the job was completed in one day.

The estimate went well. All was explained in detail. I did not receive a drawing as described in the deal. No work was done at this time.

Garden Nome called to arrange appointment, workers were on time. All went very well.

All the weeds and debris was removed from behind the lanai cage. A road path was made with an eco made border to contain the rocks. Mulch was laid from the path to the fence. Flowers were also planted that would complement the existing Queens Palms and Hibiscus. All of the bushes were trimmed in the front of the house, re-mulched, and a few more flowering plants were planted. The amount of weeding I will have to do in the future has been greatly diminished. I am extremely happy with the work performed. The crew was experienced and a pleasure to talk to.

Let me preface everything by admitting that I agreed to the work knowing the price. I was in a rush and didn't have time to get another quote. My advice to others would be to obtain a second quote and to shop the price of the plants/shrubs and other materials used in the job before proceeding. I found that Garden Gone marked up the materials in the job significantly compared to the price I could have bought them at a local nursery or Home Depot. I expect the provider to make a profit, but not as much as he did. I think most of his profit should come from the labor. He made an excellent profit on that as well for one day's work of work using three guys. He was flexible as I did change some plans from the original quote and he accommodated that with short notice (day before). That did not change the price much at all. In fact it raised the price a little.

Excellent. Chip responded promptly to our inquiry, scheduled time quickly to visit our home, reviewed the landscape, listened to our desire, limitations (with sunlight, etc.) and needs for a landscape re-fresh. He promptly submitted a comprehensive plan that included the prices (no hidden costs), suggestions and names of the plants and sod and a drawing with the location of the re-sod and each plant and existing plants so we had a good visual as to what to expect. His knowledge of agriculture was evident by his selection of beautiful plants based on the location of our home to the sun exposure and deer challenges. He was candid about what we could and should not plant and used his expertise to guide us rather than impress us. Excellent service. Once contracted, the workers arrived as scheduled, took the time as indicated, delivered the beauty we desired and they left the location clean swept and organized. Good work.

I was never contacted regarding the deal and I had to get the work done immediately so I went with someone else. I want a refund of the $300.00 paid for this. I never received the service. Also, I was never contacted by the company but I tried to leave the item listed above entitled "Approximate date of service (or last contact)" empty and found I couldn't submit this without entering some date so I entered a date I made up. The company has never contacted me and you should change this form to allow for that information to be submitted.

I have not used this provider yet.

I was told our third party are more professional and would do the service if I like to quote. Just to hear this, I ended up paying $25. That's not fair! They should have read the request before sending a sales person for estimate.

Not very good. Other than showing up to initially review and discuss my request, no actual services were ever performed. The proposal they provided to me (after my calling a month later and asking where it was) was a listing of a few plants and I assume the labor to plant them. When I called, I was told he would check his notes and have to get back to me. That response came in the form of an email with an attached quote for over $4,000. The proposal was missing the two multi-stem palms that I specifically asked to be planted on the corners as part of the plan design. It was also missing some small fountains that I asked them to find and quote on. AND there was no drawing or even some kind of a minimal sketch provided showing me what their "landscape design" was. I emailed back and asked about a landscape design sketch and about the rest of the plants and fountains I had requested that had been omitted. The response was "I could come back out and then maybe do a diagram?? or something? For a company that advertises as a Landscape Design and Installation company in my opinion, this was an extremely poor effort. Just very unprofessional and a very amateur approach. Obviously I will need to search again for a "professional" landscape designer. If you want only a few plants added, maybe this might be your company?

Richard came to evaluate the yard prior to providing us with a "landscape design," which was the Big Deal we had purchased through Angie's List. He was very polite, but rather than evaluating the yard, he wanted me to tell him what I wanted. One reason I purchased the Big Deal was to get an expert's expertise on yard design. If I knew what I wanted I would already have a landscape design. I thought Richard would discuss what we used the area for and then he would come up with a plan to better meet our needs. When I realized that wasn't going to happen, I settled on the major point of discontent in our yard, which is an approximately 10 foot section behind our house which needs something to provide more privacy between us and our backyard neighbors. It would need to be approximately 8 feet high, and I'd prefer not to wait more than 1 or 2 years to achieve that. The "plan" provided three days later via email was nothing more than an email saying we could plant either bamboo or podocarpus, at a cost of approximately $1554, which includes delivery, installation and mulch. I had to Google podocarpus since I had no idea what it looks like, and when I did, I found a number of other options for fast-growing plants/trees that are both suitable for this planting zone and better looking than either option provided. The $25 spent was a waste of money.

He was very professional and knowledgeable. Very pleased with the front yard plan, in particular, and if we decide not to do the work ourselves, we will definitely hire Garden Gnome.

The two guys got right to the job and cleared out the area as I had requested. They were mannerly.

Work was completed as requested. There was a mix-up on the original scheduled date of service, but Garden Gnome promptly contacted me to apologize and reschedule at a convenient time. Two young men from the company arrived exactly at the time promised and performed all services requested. I had some additional work requests and because time remained on my 2 hour discounted service offer, they performed the work very agreeably. All clean up was beautifully done. If I were to have any complaints, it would simply be that the hedges were not cut back quite as far as I had wanted, and the tops were not completely level, but all in all these are minor complaints. For promptness, politeness, and exceptional clean up, and additional work done on the other side of my back fence along the preserve, I would give an A+. Trimming of the privacy hedges and the hedges by the garage was not quite as good and I would give a B, but likely if I had made an issue of it and better inspected the work, I feel certain the two young men would have readily done the needed changes. As the owner of the property, I think I should have been more clear in my requests and in this I accept responsibility. I would mention that if you are going to use the $135.00 coupon for 4 hours work, you need to understand up front that this if or 4 hours MAN HOURS, not 4 hours total. That is, if one man does the work, they will work 4 hours, if two men work, it is for a total of 2 hours, etc. Overall, I am happy with the work and price offered by Garden Gnome. They seem attentive, very pleasant to work with, reasonably priced, conscientious and exceptional with clean up.

He came out immediately. I was very satisfied with the service.

I bought the deal for 6 hours of work at the end of July. They advised me that it was too hot to sod the lawn so we waited until late September when it had cooled down at night. They came out and estimated the job and gave me some suggestions for plants to use along the house as well - good suggestions, but we decided we wanted to do that later and play with a few options. They were fine with that. There were some serious fern root fields around six large oak trees and they removed them, leveled the ground and installed the sod right up to the tree trunks, doing a good job of planting it in between the large roots that were raised above ground level. They thought they could do it in one day, but had to extend it into a second full day. It has been two weeks since then and the sod is starting to take root and look good. We are very happy with the work they did. We plan to do additional landscape work in the future and plan on calling Chip and Rich at the Garden Gnome again.

Two very hard workers, they pulled skunk and potato vines for two hours. They did an excellent job and made a dramatic improvement in our landscape. I will definitely contact this company again.

The provider came out and looked at the current landscape. He took our input and provided suggestions. Provide us with a list of plants, man hours, plan and price.

A week ago Chip came out on an appointment to see what work needed to be done with the landscaping on our home as I had purchased one of their "Deals". Today was my scheduled day to have the service done and Chip sent out Ryan and Jimmy to work on my lawn. They arrived on time and immediately set to work cleaning and trimming our landscaping beds. They played Paul Bunyan and cut down and overgrown pine tree which was taking up much of the front of our home. They even got the complete stump out of the ground which is very hard to do. The difference in the appearance of our home is amazing as the landscaping beds were de-weeded and the look of our home is terrific! We purchased four hours of landscaping work and believe we totally got our moneys' worth. The attention to detail by Jimmy and Ryan is very impressive and I highly recommend The Garden Gnome and their staff.

First they scheduled to do the work on the 2nd.....instead they showed up a few days later just to look at the work to be done...and did not come back for more than a week later to do the work....since they were going to do the mulching they were suppose to give me a quote for the mulch for doing the work.....but I never received anything. When they arrived the workers were polite, and professional...they were here for 1.5 hours (2 people)....so never did fulfill the 4 hours I paid for. A week or so later someone called me asking for payment for the mulch.....was very rude and aggressive.....at which time I informed them I never received a quote or invoice so how am I suppose to pay ? They said ok we will email you the invoice......but never got it. Then this last Friday, I again received multiple calls demanding, and I mean demanding payment.......I said I have never gotten a quote or invoice, how am I suppose to pay ? Then the owner called, demanding payment.....I said how am I suppose to pay when I don't have an invoice ? He told me, you first pay then we will send you an invoice marked payed.....and was extremely rude and aggressive. Finally I got them to send me an invoice, and low and behold, the price for the mulch is 50 percent more than any other place that sells mulch.... NO WAY would I use this company with their strong arm over priced and shady tactics.

Excellent planning and execution of the landscaping. Quality plants and attention to details.

He arrived on time, knew what he was doing and was very professional. He listened to my ideas, incorporated suggestions (like a stone path) into his plan, and I liked his overall scheme. It's going to look great! Thanks, Alice

They checked with me when the arrived as to what I wanted done. I pointed out which one needed cutting and how I wanted different one cut. As they were in the process of cutting the shrubs they checked to make sure they were the right hight and correct round ness. Cleaned everything up and bagged all of it nicely. It took the two about 1hour and 45 min.