THE GARDEN GNOME

Nothing. I contacted them on 12/17/2014 to do landscaping before 12/31/2014 and they could not fit me in. They could not manage their work load properly. I will not be be contacting them in the future. And I still need to check to see if my deal was refunded to me.

We called them within a couple of days after the big deal was purchased. They did not ever show up.The excuse was that they were taking down and putting up Christmas lights and that they were too busy and that they would reschedule. We rescheduled and they never showed up. We were very disappointed because they had all kinds of good reviews. They weren't professional at all.

I found Chip Offers through Angie's List and we are absolutely thrilled with the landscaping work that he completed for our home!! Chip was prompt, easy to deal with, professional, courteous, respectful, knowledgeable and creative. It was easy to set up an appointment for him to come out and give us an estimate. We scheduled that appointment with his administrative staff member, Manu. She was pleasant, helpful and courteous. For the remaining appointments, I scheduled directly with Chip who controls the install schedule for his company. We explained to Chip what we wanted from our yard and that is exactly what he provided. He was willing to take our suggestions and incorporate them into a modified plan that we used for the install. Chip was at house on the day of the install and throughout the 3 day process. He was available whenever I had questions and responded in a timely manner. His field crew consisted of three of the most hard-working individuals that I have seen - Ryan, the crew chief, Daniel and Joey. Ryan did an outstanding job leading the crew, responding to my questions, and completing the job! Daniel and Joey worked incredibly hard in the sweltering Florida heat. We were thrilled with their performance and even tipped them at the end of the job! If you want a quality job at a competitive price, then you will want to use Chip and his guys! Without hesitation and with the highest commendation, we recommend Chip Offers and his Garden Gnome team for your landscaping needs!

Very basic, didn't spend much time with me. Since it was a low cost analysis treatment they weren't there to share time and experience.

had to schedule many times after I got lost in their books, finally after someone showed up , they pretty much walked around the yard, sat at their van for about 40 min and left, 2 days later sent me an email with an outrageous estimate and a 2nd grade hand written sketch for my yard. don't waste your money on this deal , just called them for a free estimate instead of paying $85, you will get the same result

The company scheduled us quickly, the provider was on time and friendly, and had nice ideas for our landscaping. Ultimately, we went with another company that was less expensive as they were keeping more of our existing landscaping instead of replacing it all.

Chip arrived promptly for my appointment to provide a quote for some much needed landscaping changes. He listened to my concerns, mainly that I am not a gardener and would not be very attentive to any upkeep that would be needed for any landscaping that was done. The plants would need to be fairly hearty and not need much care. I wanted the old plants removed from the front, the side and the back of the house. There was also concrete scallop edging that was around the front flowerbeds, the tree in the front yard and the mailbox that I wanted removed. I originally said that I wanted the Roebelenii palm tree in the front area removed but he told me that his recommendation would be to leave it. He felt that it just needed to be "groomed" because there was no damage to the tree and it was in good shape. After assessing the areas needing work, he created a proposal with a diagram of the plants that he recommended. As he presented it to me, he explained his reasoning for the various plants he had chosen for this project. He recommended that I research each of these plants by visiting various websites. He also suggested that I visit his company's Facebook account to see pictures of other landscape jobs he had done that used these plants. I did as he recommended and was very pleased with his choices so I gave him the project. His crew started and finished the job while I was at work so I did not actually see everything that was done. But when I arrived home that day, the results were beautiful! The front of my house looks so much better and I am very pleased with the choices in plants. Chip followed up with me the next day to see if I was satisfied with the job, which I was. He also offers the service of "refreshing" the landscaped areas with new mulch every 6 months or so which is something that I will definitely be doing. Thanks for the great job! Besides myself, I'm sure that all of my neighbors are quite happy with the results!

HE SHOWED UP BUT THAT WAS IT! HE NEVER CALLED BACK GAVE A ESTIMATE OR A LAYOUT AS PROMISED.. VERY DISAPPOINTED AND WOULD NEVER RECOMMEND! THE YOUNG LADY THE SET THE APPOINTMENT WAS A DELIGHT TO SPEAK WITH BUT SHE TOO NEVER CALLED BACK SO I GOT NOTHING FOR THE$25 I WAS CHARGED!!!!

Never responded to my phone calls. Don't be cheated with false service

I have been trying for weeks to have someone call me back. I understand this is the busy season, but a simple call return goes a long way. I will not use them now or in the future. Bad policy when a company doesn't employ someone to return calls.

The work was done at each step as scheduled and without any issues. Very professional and responsive to all of my questions and concerns.

It went well. They did a nice job. Very professional. I'm pleased with the outcome.

We ordered one of Angie's "Big Deals" for $25.00. Chip came out and looked at what we had, discussed my choices and took into account the look I was going for. He made some excellent choices based on the soil conditions, sun, etc. He did a complete drawing of everything with plant names and placement as well as pricing for The Garden Gnome to remove plants, purchase plants, redo the soaker hoses, add soil and put down the mulch I had purchased. From there I could have gone to a nursery myself to purchase the plants and do all the work myself. Figuring it would take the entire weekend for both my husband and myself to do, we decided to let The Garden Gnome do the work for $750.00. They came out on the date promised (though later than the original promised time) and did the work. They did a great job and I would highly recommend and hire them again.

Did not hire then, their pricing was extremely high

I really don't want to write a bad review but, given the overall experience, I feel I must. I purchased a "Big Deal" for a landscape evaluation and a design plan on 3/18/15. I am an avid gardener and was already in the early stage of a planned completion of Florida friendly landscaping to the last remainder of my front lawn (which I had rounded-up a month prior). I needed some novel ideas and advice on selection and placement of plants, and some assistance in the labor if the price was reasonable. I called immediately to schedule an appointment and the first available wasn't until 4/6/15, which I begrudgingly accepted as I had already made the purchase, but I proceeded on with my own plantings. On 4/6/15 the rep came on time and was very personable, but frankly, all he did was tell me repeatedly that most people "just want something that requires the least amount of work," and that he has a number of his favorite plants he simply uses in every "low maintanence" design. Given my existing garden, he must have seen that I was anything but a low maintanence gardener; I spend hours every week out there. He walked my yard and threw out a few names of plants which I did not know, and frankly, the older I get, the more I need it in writing. I asked him if he planned to write them down, and he stated he would make a design and recommendations, but he suggested I just hire a few of his guys (at $100/hr...) and I could direct them to do whatever I wanted. So much for the novel ideas and professional, knowledgable suggestions. We concluded with him promising to email me the design... I haven't heard a word since and it has been 2 weeks. Given I can hire anyone from the local flyer (with a free estimate) to simply do some of the heavier work at my direction, at a fraction of the cost I might add, I just continued on with my project but waited for the promised design. As of this writing (4/20/15) I completed my project. I did all the work myself at an unbeatable price (LOL). I never heard from Garden Gnome again. I then went fully into their reviews on Angies List and realized that essentially 25% of the reviews are bad, and most seem to be bogus Big Deal dissatisfaction. Given I am done with my yard, I am not bothering to call them to ask where my "Paid For in Full" design is, but I DO WANT A REFUND. All I got was a quote of $100/hr for some amorphous labor. I didn't need to pay for that suggestion. Also, I'm not interested in "it's really busy right now" excuses; if they are so busy that they can't keep up, they obviously don't need new customers and shouldn't be advertising "Big Deals" on Angies List to their unsuspecting members. 4/22/15: I read the provider response: I NEVER received any quote from them. As for why I contacted them, again, I already purchased the deal and when I called I was told the earliest appointment was for several weeks later. As I had a dead lawn and a block of time to get the work done, I was anxious to get started. I don't think the "Big Deal" says anything about the Garden Gnome only wanting consultations they can make a big profit off of. Also, I was so early in planting, I could have relocated plants I had placed in the wrong spot, plus, I had more than HALF THE AREA I was working with still unplanted not 99%, much of my side areas were already pre-existing for years. It was the center of my front lawn I needed help with. My feeling is the Garden Gnome simply uses Angies List's, Big Deal as a way to hand pick large, expensive contracts, and the rest are tossed to the side. It's that simple. Again, I want a refund, particularly since the provider admits, he has no idea what I contacted them for. Their deal speaks to ideas and a design, it doesn't qualify size or cost. I received nothing for my $25.

Absolutely fantastic job re-vamping my front flower bed. I asked for a few estimates and the Garden Gnome got back to me with a great estimate and suggestions. They had the lowest bid and, on the day of the job, the arrived when they said they would. The two gentlemen took a few minutes with me before they began to ensure they knew EXACTLY what I wanted to have done. Less than two hours later, my expectations had been exceeded. Beautiful job all around. I'm moving out of country and renting the house out but I'm so happy with their work that I'm going to have my property manager use them for yearly maintenance on the area. Thanks very much for a job well done.

As the estimate came together, it seemed we were on the same page. In fact, I like his ideas so well that I contracted for the installation of the entire proposal.

See Above as I dont have anything else to say.

No work has been performed yet.

When I contacted the provider about scheduling the work, it turned out it would be about a week before they could come out and evaluate the job for an estimate and then another week before they could do the work. Unfortunately I needed the work done fairly sooner, so I had to cancel the deal. The provider, however, offered excellent service, the lady I spoke with in the office was sweet and polite, very apologetic that they were just extremely busy at the time. The deal did not work out for me, but I was very pleased with my experience with this provider.

We are very happy with the services we received from Garden Gnome. Chip was prompt, responsive, and always willing to answer our questions. He worked with us to achieve a beautiful new design for our front yard and was willing to adjust his plans to accomodate our needs. Because we were so happy with his design, we went ahead and hired him to install our new sod and construct the new flower bed design - the work was done quickly and to our satisfaction, and we are thoroughly pleased with the result. We will definitely use the Garden Gnome for our future projects and for help in keeping our new yard looking beautiful.

Called contractor to redeem deal. Spoke with admin. Contractor never called me back. Needs to refund $25

He gave me some great ideas. They are very friendly and informative.

It was great. They did a good job. The guy that came out was real friendly and helpful. I asked about a few other things and he gave us some good advice. They did a good job.

It was an okay experience. I decided not to do the work at this time.