Prime Plumbing Inc

They did a great job.

Good Job completed on time.

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Good.

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No big deal and was expected about 150-180 bucks. Surprise was when they arrived. I expected to pay for service call and the service. Found out it was more like carte blanche. Eg we show up and here is the price. If I have to take the snake out, it is automactically another $325 bucks and then it only goes up. Also said they could look at the drain with a camera, another $325 bucks (declined). To me, a snake is part of the service, should not be a surcharge because they used it. Would be like a applicance repair, but if we take out our tools (how would you not?), its another few hundred bucks more just for taking out my tools. All in all, the tech was competent, the people calling kept their time, but it only took about 10 to 15 minutes to snake out the drain and the price seemed very high.

Plumber brought in a substitute that was totally unsatisfactory. We gave them a specific make and model that we wanted. When they returned, they had the right make but not the model that was the right replacement, with the explanation that what we wanted was no longer available. We later found the correct model at Lowes for the price we paid Prime.

The installation went smoothly. The estimate was accurate and there was no increase in price. The crew was professional, courteous and answered all of my questions honestly. The tank installation passed inspection without a hitch. I will definitely use Prime for all my future plumbing needs.

I've contracted with Prime for Septic repairs and waiting permitting, etc. Very anxious. Coincidentally, I have a kitchen sink blockage and immediately think the septic has totally failed. Call Prime -- speak with Patty and Ben ... Mike dispatched ... very prompt and @ 4:15 in the afternoon ... very professional ... sees my level of stress ... attacks the problem ... with a major and quot;de-clogand quot; of years of crud-yucch-build-up in the sink drain. Uses a good sense of humor to calm me down ... reassures we do not have septic failure and clears out with a one hour service call ... cost $100+ ... with this level of service as a and quot;pre-test,and quot; my anxiety about the septic work is way down. I am recommending Prime to all my area connections and contacts. Definitely will report on the septic job.

I had his supervisors back twice to make corrections, they said they fired the installer soon after he performed my work. The supervisors said they were not responsible for the toilet which continued to flush every 5 minutes. They bought the piece at Lowe's who said it was the right one but it was not and I'm extremely unhappy.

Brad and Chad arrived at the appointed time. They checked the water tank and explained various options and priceing. They were very professional and neat. I would definitely use them again.

This did not go well, the job was never done. He would not return phone calls or messages. We called at least 10 times, if not more to find out what was going on, but never were able to get him to respond. The girl that answers the phone in his office could not explain why he would not call back. His partner or worker could not explain it. After several weeks, we ceased trying to contact him. He still has the key to the rental, he never did return that to us and he never called. We were disappointed because we had been happy with his service prior. Needless to say, we have found someone else to attend to our plumbing needs.

Pretty much did that above...

I told the story from start to finish above. Sorry I can't give you pictures. The men came with machines, they dug up my whole side yard. They placed huge things they called infiltrators attached to pipes coming from the septic tank. Then they covered it all up again and tried to smooth out the sand.

Rebuilt DELTA shower valve.

The pilot on our water heater went out so I called for service. They came and looked at it and told me that the water heater was 30+ years old and needed to be replaced. It had worked all summer and fall, but I swallowed my skepticism that it really chose that moment not to be fixable and asked for an estimate to replace it. The estimate came in at around $900, though he recommended we also replace a couple of parts that hook to the heater from the lines to help it run better. That put the estimate at just over $1,000, which is what we paid for the job. They came and did the job fairly promptly. However, after the job was completed, he told me that the gas line running from the meter to the water heater was too narrow compared to the newer hookups on the new water heater. It worked but it restricted the amount of gas somewhat. It would cost around $600 to replace that line. Now I have no problem with that diagnosis, except that I really think it should have been noticed when the estimate was given, just as the necessity of those two extra parts was noticed. The line was right there hooked into those parts. Then we would have known what the whole job would cost. We have not replaced that line and so far, so good. If we do need to replace it we will probably go somewhere else - not because of any defect in workmanship but rather because of a loss of faith in the information we might receive from them,.

Everything went very well!

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I couldn't find them again after that, so I am not sure if they are still in business. All the numbers I had for them didn't work. They were fine. I wouldn't have any problem dealing with them again.

They did a great job, and cleaned up after themselves each day. It was not an easy or ordinary job, as they had to bring plumbing to the shower and attach the drain under the floor.

Their work turned out just fine. I like that they follow through on their word. I think a lot of companies out there cut corners, but they don’t. I appreciate the way in which this company is run.

The plumber who came out was prompt, courteous, and thoroughly explained the problem and solutions to me. I was extremely impressed with their thoroughness, and I would certainly work with them again.