Prime Plumbing Inc

If I could James (the owner) ZERO stars I would. Contacted him through home warranty service for an emergency plumbing repair as the expert plumber who could scope the line and detect the location of the leak that was causing sewer water to run under several floors in the house. He did not scope the line. Instead he said we had to demolish the wall where he expected the leak to be, then he would return. We demolished all walls where he said it would be and texted him pictures in the wall. He was supposed to return on Saturday morning. Then it became sometime Saturday. Then it became Sat or Sun. Meanwhile, water was still destroying more and more of the house. Then he ignored all calls and texts. (None were rude!) On Monday, we were finally able to contact him and he said he no longer wanted to do the repair. We lost a several days trying to stop sewer water from infiltrating our home. This is absolutely disgusting and all he did was complain when he first arrived that he wouldn't get paid enough to fix the problem. Definitely avoid this company!

Prime PLumbing is the worst plumber I've ever hired in my 76 years. Their "technician" twisted a hose bib with a pipe wrench, causing a break in the wall behind it. Water immediately began leaking onto the patio. 27 hours later we determined what he had done. Now the damage is $30,000 and going higher. And so much grief with our home turned upside down due to his incompetence. They never responded in any way to our calls to their "emergency" number, or to our letters. ServPro was here 24/7 for 5 days drying out drywall and floors. Hardwood floors ruined. Prime should not be in business.

Be forewarned about Prime Plumbing!! This company will install unnecessary items (verified via Manufacturer) to milk extra money out of you, overcharge you for their poor quality of service, not honor warranty claims, and lack all ethical professional practice. They're service manager actually made the statement that "they aren't use to dealing with customers who had some plumbing knowledge". That just shows this company lacks morals from the top, down. Whether you have plumbing knowledge or not shouldn't determine the quality of service. I have had multiple interactions with this company after an initial job I had them do (which was done poorly). Every time they attempted to "make things right," more problems came to light that were just disgraceful. The last and final straw, was finding that they charged me an extra $420 for a valve (market cost of $65) that was unnecessary. I called the Manufacturer, and they had no idea why a plumber would install such a valve where they did and had never heard of one doing such a thing. The manufacture recommended to cap off the line and throw the valve away ($420 down the drain). I will never do business with, or recommend this company again! No remorse from prime plumbing despite bringing these issues to their attention. I get the feeling they are used to their employees doing sub-par work. Ultimately, I wish I had all 6k back just to rip out their work and re-do it all properly for a fraction of the price.

Ben was fantastic! He helped me fill out all my paperwork online correctly and helped me ensure I had the financing lined up. He worked well and put me first!

Had a slow leak in bathtub. Tech came out and replaced cartridges, charged $397 dollars. Tub faucet still leaks, blamed it on water pressure. Bottom line still not repaired.

Went well. Found a dead lizard in pressure switch.

I recently called Prime Plumbing and requested a service call because I was having an issue with my water not heating warm enough. After a few days a tech came out and without even looking at the unit first recommended that the unit be replaced. I asked for him to at least inspect it first before making that recommendation. After three hours of troubleshooting and being on the phone with the manufacture of my gas water heater he finally said that it is most likely the ignitor. This recommendation at first did not make sense to me since I was getting warm water, it was just not warm enough. He stated that there is blue light that flashes and that indicates that the ignitor is intermittently working. I agreed to pay for the part, the installation fee and the $85 service fee just for him to come out, a total of over $400. Shortly after he left the warm water completely stopped and for 7 days my family was taking cold showers. Later I realized that he turned off the heater all together!!! The part finally came in and he replaced the ignitor, the heater worked again but the water was just as warm as it was before, no change at all after the part was replaced. I called Prime Plumbing again and they told me that they can send a tech out if I pay another service fee of $85, I informed them that the problem was never fixed, the symptoms were exactly the same!! I was told that this was what they had to offer, take it or leave it. I emailed the president (owner) of the company and left him a voicemail and he didn’t bother to respond to my complaint. The manager at Prime Plumbing was completely rude and was a liar, he made up lies and things that were never said by me. When I informed him I will be contacting the owner, he said go ahead and that the owner is never there anyways and will not respond to anything I send. At the end I had to find another plumber on Angie’s list who came out for Free!! And diagnosed the issue in less than 5 minutes, it was the mixing valve that needed replacement, it was not mixing the right volume of cold & warm water, the heater itself and the ignitor were working perfectly fine, the blue flash light was supposed to flash to let me know the system is working fine, this was contrary to what tech from Prime plumbing told me . The new company I called is Deland Plumbing, I highly recommend you using them. I am not gaining anything by writing this review, please please think twice before using Prime Plumbing, they are thieves just out to charge you fees and are completely incompetent!!! I will be taking them to small claims court to get my money back!

We had a problem that needed attention quickly. Dwayne worked us in, diagnosed the problem and took care of it immediately. Dwayne was professional and courteous. We will call Prime Plumbing and Dwayne for our future needs and recommend them to our friends.

Never hired, price was out of scope. Paid 59.00 for estimate.

Went very well was here within a few hours. Job and service A+ just thought the price was a bit steep but the servicd was quality and relatively quick.

Diagnosed problem but when placed filtration did not replace sulphur remover and needed to return. Labor cost assigned by job not by hour and was expensive. They did offer a discount on cleaning hot water tank when placed sulphur remover. They came when they said and no delays to make appointments. The only negative was cost.

Great, Jimmy is a great asset to Prime Plumbing.

Ryan S was the plumber who came to our house to fix the leak.He was excellent and did all the work and provided highest quality service

Tech was very good. Price of $184 was too high for 5 minutes of work.

Professional and friendly service. Highly recommend Prime Plumbing.

After examing wall for moisture,pipe was cut an fitted. .

Shane was punctual, very professional, worked quickly and cleanly. Explained everything in detail taking his time to make sure work was finished to my satisfaction. Would call for him again.

Great - Heath was professional and knowledgeable .

Keith showed up and went right to work. Everything came out great.

Called Prime Plumbing and was told that it would cost $59 for a service call plus the cost of the service. I asked if I could get an estimate of the cost, and was told the Plumber would make an estimate after looking at the job. The Plumber quoted me a price of $453, including the price of the service call. The total job took approx one hour to complete and was done in a professional manner but I thought the charge was excessive.

Ben was a knowledgeable licensed plumber who took the time to explain what he was doing and answered all my questions in great detail. I only gave him a "4" for professionalism because he yelled at my nice mail lady when she politely asked him to move his truck which was too close to the mail boxes.

arrived on time - examined both problems and gave estimate cost of each - approved repairs and was satisfied with work done.

He was on time. The person that did it was professional and they also kept in contact with us. He sent us pictures as the project was being done. It was a great job.

They made mistakes. I had difficulties with that job. First thing he came in and took out the toilet and he came back and put it back and it was not the same toilet. It was a different one, it was a cheaper one. It did not function well. I looked up and came back and they took it out. I went to the internet and search American Standard, got the model number of what was in there originally that we have special ordered for the house, gave it to the dispatcher, told the service guy on the telephone the number and he came back in with the commode and put it in and thought it was American Standard, it was not the model number that I gave him the first time. It was a different model number. At this point I was so disgusted and tired. I just left it. I paid the bill, I just didn't want to deal with them anymore and I just let it go. If you had done all that work, background work, you would be unhappy too. The quality of the plumbing work they did and the grouting and the connecting and all that was good. They just gave me the idea that I didn't know what I was talking about and they knew that. He did not leave a happy customer behind. I would not use them again. Their cleanup was good. They don't know plumbing fixtures. Their plumbing work is good but they don't know inventory and fixtures. When you take something out of the place and you are replacing something, if you are not going to replace it with the exact same thing, you should at least talk to the customer. They did not.

They said we have to rebuild all coils 2 and replace 2 thermosatat. the job took 1 hour,