Scott's One Hour

The team One Hour sent was very professional, quiet and they worked hard. The did a great job cleaning up after themselves. They were there by 10 AM and it took them about 5 hours.

They called before they came. Fixed the problem adn cleaned up nicely. Would recommend to anyone.

Great! We had the work done. As we are veterans, we were eligible for The Club (a semi annual maintenance service, with discounts for repair) We got about a 20% discount on the labor cost.. I am pleased with Trenell's work and friendly attitude. Instead of sweating until Monday afternoon, we are sitting in comfort on Friday evening.

Horribly. Working through some personal issues when they did their service call. They lied to me and pressured me into extra purchases. I think the salesman, oops repairman, sensed I was distracted. They will sense weakness and exploit it. When I gave them a bad rating in response to their follow-up email, they ignored it and then had the audacity to send me an email about signing up for service plans. They should be avoided at all costs.

The unit still worked but they insisted on coming in the two days before Thanksgiving. I should've know better. They were to change out the unit outside and replace all the ductwork inside the house. When I returned home from work on the evening before Thanksgiving it was obvious the workers left in a rush and failed to clean up properly. There was insulation all over the garage, dust everywhere and a general disarray of my personal property. I called the next day and left a message requesting the supervisor on the job call me back. Of course that person was on vacation and I never heard from him. Two weeks later they sent some other guy to apologize and another guy to sweep the garage and driveway, which had already been cleaned two weeks prior. We felt disrespected after giving them $15k. Meh. The unit works well but I expected more in the way of customer service.

I'm using Scott's One Hour Air. I belong to a plan of theirs where I pay so much monthly and they come out twice a year. I'm extremely happy with everything they've done for me. I used them before we came to Florida, out west. I just like them. I will absolutely use them again.

Excellent service! Lisa in the office was very professional and helpful. Billy the tech was very knowledgeable and professional

It was very good. We haven’t have any problems with them. One time, I called them because a pan overflowed in the attic and they had to come out and they were here 45 minutes but I know that doesn’t happen all the time.

No problems. Tech came this morning and was very informative.

Perfectly. The next day the A/C wouldn't turn off, so they came back out, rechecked the wiring, cycled the A/C unit, and it has worked perfectly ever since. Great service and followup. Sorry for the delay on the review.

Kevin was professional, very detailed and friendly. He took his time to listen to my concerns and carefully documented issues found. I had no access to attic and he agreed to come back no charge to look once it was installed. Would recommend. He did just what I wanted.

Kim O'Kelley is the absolute best! She will tell you that she makes sure her customers are taken care of and she stands behind her words, she's awesome, you couldn't ask for a better business owner - it's good to know that the owner stands behind their service and products. Lisa answers the phones and is really top notch! She is ALWAYS responsive, friendly, professional, knowledgeable, I love to hear her happy voice when I call in. Jeremy and Cooper were just out today, they were awesome; friendly, professional, knowledgeable and they did a great job! We have always been pleased with One Hour Air - North Pinellas and West Pasco Counties and always recommend them without hesitation!

It went very well. They went above and beyond on this service. I was very happy with this company and would recommend them for this type of work in the future.

They came out to my house seven times because they could identify the problem correctly. I would not recommend them or work with them again.

Wonderful. He gave us information on what to do when we expand on our home.

Overall it went very good. The one thing I would comment on is. I wasn't around when they placed the unit on its base in a way that I didn't like. They were prompt and courteous when called to redo it so in the end, Great job!

I have been using 1 hour air at my old home for about 5 years, they were one of my first calls when I purchased my new home. The technician was professional and courteous.

Punctual. Thorough. Relaxed, unrushed, professional. I felt he had resources and knowledge available to him that I would not have had access without his company.

Since they installed the A/C unit we have had nothing but issues. We have been cited by the county on 5 different violations. We have asked them to come fix it but they keep sending technicians that do not understand what needs to be done. I am very disappointed.

The service tech was friendly. He told me the a/c was 10 years old and probably at the end of it's life here in Florida. Said we needed two capacitors cost around $500. Said he sprayed a solution on the coils to dissolve the dust, etc. He also told me that the coupon I had was just to "get their foot in the door". I declined the capacitors. One year later, still working fine.

The service went very well. The staff that answered the phone were very polite and scheduled a same day service for my elderly Aunt's malfunctioning central air system. They were prompt in diagnosing the problem despite periods of very bad weather. The unit was replaced the next day and they even had to trouble shoot a problem with the electrical supply. Very kind and caring serviceman "Steve" who assured me that my Aunt would be comfortable. I would definitely recommend them.

Ramone of One Hour Air had to undo the damage that Heavenly Air did. Heavenly Air installed the 5 ton 10 KW Trane AC several years ago and did a very poor job. They did not install the coil correctly and the drain pipe was installed with to much pressure against the PVC pipe so it cracked. Also the AC did not have enough intakes for its size so it "couldn't breath". When we had Heavenly Air come out to fix it they had no idea how. They messed with it and left with it working worse. They just made the problem worse. When we asked for their help they threw up their hands and said they would not come back out! In hind sight I believe they had no idea how to fix it so were cutting their losses when they refused to come back out. We were left in the lurch. Then we found One Hour A/C and heating. They spent many days undoing what Heavenly Air had done. They added an additional return, replaced many parts on the outside unit under warranty that Heavenly Air said were not under warrantee and refused to even check with Trane to ask. Now our AC is working very efficiently and we are thrilled that we found One Hour Air. The people who answer the phones are upbeat and efficient. Ramone our technician is the best! He is knowledgeable, answers all my questions, is very respectful, takes as much time as is needed to get to the bottom of the problem and do the job right. He also installed a UV light that kills the bacteria that grows inside the unit and the air ducts. I can tell that it is working very well because the air smells much better, fresh and clean.

Air conditioner goes out over the weekend. So I call for an appointment. Friendly person answers the phone and set up time for next day. The Tech arrives the next day when he was supposed to and is very polite and professional. Now here is where the fun starts. He inspected the condenser outside, inspected the air handler inside, and then tells me it cannot be repaired because the coil is shot, and because they do not make that part any longer (which is true, it is an old unit). Bottom line, he said, is that I need an entirely new a/c unit. As that is an expensive proposition (at least $4k for a cheapo unit), I thanked him for his time and I call for a second opinion. I had the good fortune of being referred to Just TCB Air by my Realtor. The Owner of Just TCB came out the SAME DAY and not only did I NOT need an entirely new unit, it turns out it needed a few simple electronic parts (e.g., a capacitor and a switch) and NOT a new coil. Devin of Just TCB went through every possibility analyzing why the unit wouldn't start and got my a/c unit up and running in an hour and for a little over $200!!!!!! Don't get me wrong, the One Hour People are very professional and courteous, but it seems they are much more interested in selling you an expensive unit than actually performing less profitable repair work. It was clear from the other company, that this problem could have been discovered if a little more time was spend with the unit to see WHY it was not working. Thus, based on that experience I cannot recommend One Hour Air for any repair.

Very poorly. Unfortunately we set up a service contract with One-Hour Air Conditioning and Heating out of Tampa on June 19th, 2014. We wasted much money and time with this company. On January 23, 2015, the company tried to tell us our upstairs unit was defective and was going to ice up and come through the ceiling. We even had the manager come out. By the time of this incident, this was our 5th service call in six months, and we had spent over $3,276 in unnecessary repairs for our upstairs and downstairs AC units. When we finally called a reliable and honest company to check out our units, we were informed that they were still both under warranty and we paid for parts that One-Hour turned in to the manufacturer. I would never recommend this company. After this experience, I joined Angie's List to search for honest and reliable companies.

Our heat went out when we lost power, everything reset and it no longer worked. They came out to try and fix it. They checked all of the wiring and said everything is fine except for the thermostat. They lost all of our money for our warranty. So now we only have a minor warranty and nothing major in case anything happened. They put their name brand sticker on certain things and if something goes wrong that they did, but it doesn't have a sticker, they wont cover it. I want to go on TV to warn people about using this company, they are a huge rip-off. That's one of the reasons we are moving because I don't want to even talk to them. The same thermostat they want to charge me $300, I can get at a home store for $40. There fee system is outrageous, they want $95 before anyone ever comes out and then they will tell you their estimate after you pay them. The people they have come out, specifically the most recent gentlemen, is an angel.