Response from Kraft Built Inc
Guilty, as charged. :) Yes. I remember having an incredibly busy week and confusing our day to meet. Again, so sorry. I have put new scheduling software to use to prevent that sort of thing from happening, again. Unfortunately, your floor has severe structural damage from a long-term water leak. The coupon was for installing tile. But, it wouldn't be fair to cash in on that coupon, knowing that the tile would crack in a short period of time, and that the structure is unstable. I could repair the damage. But, obviously, it is much more than you were expecting, as the coupon was for $699 (?). I am guessing that you gave me a "B" for my honesty, knowledge and expertise on the entire matter. I am glad to hear that you will consider using me when you are ready to move forward. Let me know if I can be of any other help. I will do my best. Thanks for the review. :)