Accent American Inc

It went well. We were quoted $75 for the first two rooms and $30 for each room thereafter, so an estimate of $135. When the guy arrived, he tested the carpet for ScotchGuard and said it had no protection left and suggested that we purchase ScotchGuard protection for the carpets for an additional $100 dollars. We opted to do this - we were surprised because we didn't expect it, and would have appreciated advanced mention of extras, but we are glad because we have spilled on the carpet, and everything comes right up, so it was money well spent.

The experience was great. Lisa was professional and helpful on the phone. Ken was prompt, courteous and professional. I had a water leak in the past and my home was gutted and it cost a lot more to repair and my home was not mine for months. Accent American had all the work done in 2 days.

Overall, this company is top-notch. From start to finish, I am extremely satisfied with the entire process. The customer service provided is amazing. I received a courtesy call, the night before my appointment, from the carpet technician that was actually doing the work. He verified my address and explained that his goal is always to be on time. The morning of the appointment, he called again just as a courtesy!! I was so impressed. He was on time, very thorough, and knowledgeable. I am pleased with everything and would highly recommend Accent American to anyone.

They did a really good job. They gave us tips and advance for the stains. They removed a lot of stains.

This company did a terrific job! The carpets look wonderful, the technician was professional and informative. Scheduling the work was also a pleasant experience since the office staff are very friendly. I will definitely use them again. In fact, I intend to hire them to clean the tile grout next.

They did an excellent job. They were extremely good with communication and timeliness. I would recommend them. I have had prior bad experiences with other companies who claim to clean grout, yet use the same chemicals for carpet cleaning.

On time, polite, reasonably priced and good work.

Steve's the best. He's very knowledgeable and shares what he knows. I will never use Resolve Carpet cleaner again.

Accent American was very responsive in returning my call to set up carpet cleaning. He met me the next day and did a beautiful job.

They were very good. He took a lot of time moving things around. They took time to explain things to us afterward. He was able to waive a $25 travel fee that was not explained over the phone.

Stephen was right on time, explained everything very well and did a great job on the carpets. We've already recommended this company to two neighbors.

They were nice enough to discuss why it would be a waste to clean the den and bedroom because of pet damage.

They were great. They did a walk through and explained what they were going to do and what they thought might not come out. There was a stain at the top of the stairs the cleaner wasn't sure would come out. He also warned that the stairs had a lot of traffic and would probably always look a little darker in the center as opposed to the sides. However, after finishing, the carpets looked great! The stains were gone, and the stairs looked fabulous. Service was friendly and efficient. He even left us information on how to keep the carpets clean and best ways to remove stains. If you want professional, friendly and effective service, I would recommend this company.

Very professional. Arrived ON TIME! Very pleased with the job they did. Gave a thorough explanation of how to remove old spots and fresh spots from the carpet. Price was very good for 7 rooms. I was told the scotch-guarded area would take about 8 hours to dry, and the rest about 3-4 hours. With AC set at 74, it took about 6 hours for the areas that were not scotch-guarded to dry - so be prepared.

Fantastic company! We did not bother to get an estimate. We just had them come & pick up the 2 entry way rugs. Even though the owner had an unforeseen shoulder injury, they came on time and picked up the rugs. They called when they said they would to let us know the cost. They were very knowledgeable and explained the various cleaning techniques to us. Again, on time, they came and delivered the rugs (and came early). They were older rugs that had been given to us ''years ago'' and had never been cleaned. They did a beautiful job. I would recommend them to anyone.

Company was on time and worked diligently on project. Full explanation was provided on what to expect after cleaning the carpet. They tested the cleaning first on grout/tile in laundry room before we approved cleaning. We are pleased with overall results. One note: Our job entailed moving our furniture around, and the company only provided one individual. If you are not able to assist with yours then you need to mention this to the company in advance.

They were very good, professional and nice, too.

THEY DID A GOOD JOB, I WOULD HAVE THEM BACK AGAIN.

The service tech was on time. He was courteous and reviewed all the items we wanted cleaned. He gave me a written estimate up front, and then began the work. Careful detail was taken to avoid any damage to our home with their equipment. He pre-treated the carpet and went over it very thoroughly. They did a great job and I would use them again!!

KEN AND HIS TEAM SHOW UP ON TIME, RETURN CALLS QUICKLY, AND ARE VERY THOROUGH IN THEIR WORK. I WILL DEFINITELY EMPLOY THIS GROUP AGAIN WHEN THE NEED ARISES.

THEY CAME OUT EXACTLY AT SCHEDULED TIME. THEY WORKED FAST AND EFFICIENTLY. WE GOT A CHECKLIST OF BASIC CARPET CARE TIPS, SOME OF WHICH WE WERE UNAWARE OF.

THEIR PRICE WAS EXTREMELY HIGH, THEY QUOTED $170 (FOR ORIENTAL RUG CLEANING) AND I HAD IT DONE FOR $54.

THEY SET UP AN APPOINTMENT TO EVALUATE AND GIVE ME AN ESTIMATE. ONE HOUR BEFORE THE GUY WAS SUPPOSED TO ARRIVE HE CALLED AND SAID HE WASN'T COMING OUT BECAUSE HE NEEDED ME TO HAVE SOMETHING DONE THAT WAS REALLY THE JOB HE WAS SUPPOSED TO BE DOING FOR ME. BASICALLY, I FELT AS THOUGH HE JUST DIDN'T WANT TO COME OUT OR BE BOTHERED. ALSO, I CONSIDERED IT VERY RUDE NOT TO HAVE CANCELED WITH ME EARLIER AS I WAS MISSING WORK FOR THIS APPOINTMENT.

OUTSTANDING SERVICE. THIS WAS WORTH EVERY DIME I HAD SPENT. THE PRICE I WAS QUOTED ON THE TELEPHONE WAS THE HIGH TRAFFIC AREA CLEANING, WHICH I LEARNED WHEN HE ARRIVE. HOWEVER SINCE I HAD THOROUGHLY PREPARED EACH ROOM, HE REWARDED ME BY CLEANING THE ENTIRE ROOM, NOW THAT'S SERVICE. IN ADDITION HE SPENT TIME EDUCATING ME ON HOW TO BEST MAINTAIN THE CARPET AND CLEAN SPOTS USING NATURAL PRODUCTS INSTEAD OF HARMFUL CHEMICALS. I HAVE RECOMMENDED HIM TO NEIGHBORS AND WILL DEFINITELY USE THIS SERVICE AGAIN. THIS ONE IS A WINNER! SINCERELY, MONICA STYNCHULA

KEN JORDAN REALLY KNEW IS STUFF! HE EVEN KNEW WHAT COMPANY HAD CLEANED THE CARPET BEFORE AND WHAT CHEMICALS I WAS PERSONALLY USING. HE CAME ON TIME AND DID AN EXCELLENT JOB ON INSTRUCTING ME ON CARPET CARE. HE RECOGNIZED THAT IT WAS NOT MOLD AND IT WAS ACTUALLY SOAP IN THE CARPET. HE EXTRACTED TWO TRUCK LOADS OF SOAP THAT ANOTHER COMPANY LEFT IN THE CARPET. HE INSTRUCTED ME THAT I HAD TO BUY VINEGAR TO REMOVE SOME DARK SPOTS. HE WAS VERY PERSISTENT AND GOT MOST EVERYTHING OUT. HE WAS VERY HONEST AND PROFESSIONAL . I HAS A LOT OF CONFIDENCE IN HIM AND HE WAS NOT PLAYING ANY GAMES.