Description of Work: Appoint was made a week and a half in advanced for 10 am on 10/25. At 10:30 I called to see if they were running late or possibly lost, the office was checking, they called me back and said the person that was coming left them a msg at 7 am that she had a tooth ache. They did offer to try and find someone to cover for her but I had made plans according to the 3 hour allotted time so I was not going to be available for later and they did offer to send someone on Sunday but that was not acceptable. I feel my time is as valuable as to whom I am paying the services for. I am more upset that the office never checked their messages until I phoned them myself.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Barbara G.
09/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: Two very pleasant ladies came and provided their own supplies even though I had some here which was nice--they thoroughly cleaned the bathrooms, kitchen, dusted and mopped the floor. The house was very clean when they were done. Great job.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Rachael Z.
07/2014
3.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaned house we were moving in and out of. Cleaner was very nice and professional. Cleaning job on old house was just ok - but they cleaner left the AC set on 60 degrees in the empty house when we asked to turn up to 80 when done. | |In new house, very little was done. They put dirty dishes back in the cupboards!! I have repeatedly gone for dishes and pulled out something greasy from down below. I even pulled a 1/2 full cup of water from the cabinet! Put dirty clothes in under sink cabinet. Did not clean tub as requested. Honestly, I'm not sure what they did do. The house was pretty clean to start with. Cleaner brought daughters to help. | |Did email company about issues and they offered free 1hr cleaning. This was honestly just a giant waste of money and time. Will not use again.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
$250
Shannon K.
06/2014
3.0
house cleaning
+ -1 more
unknown
Description of Work: I made an app with the owner for a Tuesday, he called the day before to say they couldnt make it, fine, I rescheduled for the following Saturday, the cleaner didnt come till after 11:00, the app was for 10. He sent 1 person to clean my house, it is 2300sq ft. Kelly did a great job, but was unable to complete, she worked for 5 hours straight. This was a purchase for a deep clean which included the fridge, oven and baseboards, none of that got done also 2 bedrooms were not done, the ad was for a house of 2400 to3500 sq ft. Very poor business to send 1 person to clean a house of house thus size. And not give her my # so she could let me know she was running late. I would use Kelly again, not the service providers.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0
$200
Paula L.
04/2014
5.0
house cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mary K.
04/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: Kelly was very thorough and did a great job. Will use again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$50
Ben P.
01/2014
5.0
gutter cleaning, house cleaning, pressure washing, window cleaning
+ 2 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ben P.
12/2013
5.0
house cleaning
+ -1 more
It whent ok
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy Y.
08/2013
5.0
house cleaning
+ -1 more
great
Description of Work: house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Gina H.
06/2013
1.0
house cleaning
+ -1 more
No returned phone call
Description of Work: Left a voice mail to obtain a quote and never received a response.
Rating Category
Rating out of 5
responsiveness
1.0
Paula L.
06/2013
5.0
house cleaning
+ -1 more
A very pleasant young woman did all work in a very thorough, timely manner. I would highly recommend this company.
Description of Work: Cleaned entire 2 bedroom apartment , empty upon move out. -- Cleaned 2 full bathrooms, kitchen incl refrigerator, stove, dishwasher and very dirty NON self clean oven -- Vacuumed both bedrooms and living room/dining area carpets -- Dusted built in shelves, inside empty cabinets, window sills, etc. -- Washed kitchen and bathroom floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104.5
Denise M.
04/2013
1.0
window cleaning
+ -1 more
never happened
Description of Work: I bought this service as a gift to my daughter in law. I spoke with the owner via email and gave him all the information. After weeks of rescheduling My daughter in law called and told me they never showed up. She called the company and the owner was un aware that his crew did not show up. He said he would contact Angies list and refund my money.(never rescheduled) I still have not been refunded for this service.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
$125
Inger B.
04/2013
5.0
house cleaning
+ -1 more
A woman named Kelly came to clean for one of Angie's Big Deals. She worked HARD! She was thorough, courteous and very conscientious in making sure the job was done right.
Description of Work: Whole house clean including oven and refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
jenifer S.
03/2013
3.0
house cleaning
+ -1 more
unknown
Description of Work: In one word: Slow. I only needed my kitchen 2 baths master bedroom and family room cleaned. She took 4 plus hours to clean. My last maid did a great job in 3 hours. She was also 30 min late
Rating Category
Rating out of 5
Yes, I recommend this pro
Inger B.
02/2013
5.0
house cleaning
+ -1 more
They sent a woman named Kelley who did an EXCELLENT job. She was incredibly thorough and breaking a sweat! She was very friendly and honest and I was impressed with the job she did and the integrity of it (she even went over on her own time because she wanted it just so) I would definitely use them again, particularly Kelley.
Description of Work: I got an Angie's list deal for these guys because it included the refrigerator and oven! I was looking for a good overall cleaning and continue avoiding cleaning out the fridge ;) Kelley did the fans, bathrooms, cleaned the oven, vacuumed the stairs, fridge, steamed the tile floor, plus the usual wiping and straightening.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
caje R.
12/2012
1.0
house cleaning
+ -1 more
I scheduled 2 appointments with this company and both times they were no show. They apologized but that didn't help get my home ready for guests.
Description of Work: I The house cleaning services were never completed.
Rating Category
Rating out of 5
punctuality
1.0
$50
Alan Z.
12/2012
5.0
house cleaning
+ -1 more
Went out of their way to help me when I was pressed for time. I live out of their service area but when I told them I needed the house cleaned before my wife returned from her trip, they sent someone out the very next day. Outstanding.
Description of Work: Cleaned everything including the floors. Great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Betty V.
11/2012
1.0
window cleaning
+ -1 more
.
Description of Work: He did not respond immediately when I purchased the deal and requested a service date. Then he was a no-show and I had to initiate the call to find out why. He promised to refund my money but to date it has not been credited to my credit card.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Top Notch Cleaning of FL
Customer, I'm so sorry about this. I emailed the same day that you asked for a refund and I was told they were taking care of it. I just spent a hour being transferred back and forth for someone to tell me that you have to call and get a refund. Again I'm so sorry about this and I wasn't aware that the customer them self was to suppose to call to get refunded. They do have on file that I have tried to get your refund weeks ago and Again I do apologize for this! -Corey
Ivory G.
09/2012
5.0
house cleaning
+ -1 more
First, dealing with Corey was a pleasure. He was very nice and went out of his way to help me schedule the cleaning when it would work best for me and my family! Very accommodating! Matthew came out to perform a 4 hour cleaning deal I had gotten on Angie's List. We had just purchased our new home and wanted it nice and clean before we moved in officially the next day. He was able to get there a few hours earlier then scheduled and got started right away. He thoroughly cleaned everything that we asked him to. He payed great attention to detail and willingly scrubbed baseboards and even clean the disgusting floorboards in our stairwell. He made this 7 month pregnant and nesting lady's cleaning job much smaller, and even offered suggestions on how to get other areas in the house nice and clean. He did an awesome job! I will definitely be calling again in the future for help when needed. In 4 hours he did a HUGE job and made the areas he touched move-in ready! Thanks for being apart of making this new house our comfortable and clean home!
Description of Work: 4 hour cleaning that I received from the Angie's List deals page under housecleaning. Matthew arrived and cleaned all of the bathrooms (2.5, huge master bath), scrubbed and dusted baseboards and fans in the whole house, cleaned the stairwell where the previous owners left pet urine stains, vacuumed large family room, vacuumed and mopped all tile floors, cleaned and disinfected all doors, handles, and light switches, and cleaned the laundry room and storage area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Donald P.
07/2012
5.0
house cleaning, window cleaning
+ 0 more
Marj and Mathew showed up 15 min early which I loved, I showed them the house, and left them to do their job. I returned 4 hours later and they were just finishing up mopping the kitchen and bringing equipment out to the vehicle. I was impressed as the exterior showed a big improvement and I didnt expect them to touch. As I walked around I was very happy with the job they did, i couldnt even find a dead bug, the toilets were spotless and wow the shower/tubs came out so clean. I will use this company again and will def recommend them to my friends.
Description of Work: house was vacant for over a year, there was dead spiders, ants and cochroaches everywhere. Cobb webs and dusty throughout. Toilets were disgusting and shower/tub had soap scum i didnt think would even come out. All cabinets need to be cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Helen W.
06/2012
1.0
house cleaning
+ -1 more
They did a terrible job. The young woman who showed up didn't know how to clean. She didn't move items on the ledge or in the shower. She cleaned around them. When she attempted to clean the blinds, she only cleaned one side leaving a gritty residue. When my mom asked her about this, she said "that's the way the blinds are designed!" She then mopped the kitchen floor but did it lightly so my mom had to clean the floors again. Finally, she never vacuumed the carpet. This was a very unprofessional, ad hoc cleaning service. I'd never use them again.
Description of Work: I hired these people after purchasing a Living Social voucher. This was a Mother's Day gift for my mom in May which wound up giving her a big headache and a lot of stress. She had to call them repeatedly to set up an appointment. They finally agreed to come over June 15th. They didn't call to confirm so she had to call them again. They were supposed to provide three hours of cleaning for her two-bedroom house in Land O'Lakes, Florida. We expected them to clean the bathrroms,mop and vacuum.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$60
Response from Top Notch Cleaning of FL
I am the owner of Top Notch Cleaning and I AM SO SORRY ABOUT THIS! Some one should have called me as soon as the issues were found so I could have sent a field manager out or myself to come out to fix the issues. As for the scheduling she only called me once and requested June 15th for her cleaning. and she did call 2 days before her cleaning as we call a day before. Again Im so sorry about this, Next time I am in Land O Lakes I will call her to set up a 1 1/2 FREE cleaning for her to resolve the issue! I do apologize about this! CEO Corey
Lee B.
04/2012
5.0
house cleaning, window cleaning
+ 0 more
I had a deep cleaning of the entire house (4 bed 3 bath). House was in very bad shape. Though a couple of things were missed, they worked very hard the 4 hours they were here. I also had all the windows cleaned. They had not been cleaned in a long time. With the volume of what had to be done, I am very pleased with the work they did. They were very personable. I have scheduled a weekly cleaning moving forward so the little things will get done the next time around (again - very happy with the service) and have scheduled a pressure wash of the pool area and front of the house. I will review the pressure wash when complete.
Description of Work: Deep cleaning of 4 bed 3 bath home that was in very bad shape Cleaning of all the windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Gina R.
03/2012
5.0
house cleaning
+ -1 more
Corey and Margie arrived around 9:15 am. They immediately got to work . They were very personable and professional. Completed basic cleaning in about an hour. No hard pressure sell for repeat business.
Description of Work: Cleaned 2 bathrooms, living room bedroom and kitchen. Dusted, swept, mopped and vacuumed all areas. Cleaned stainless steel appliances.
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Service Categories
House Cleaning,
Window Cleaning,
Pressure Washing,
Gutter Cleaning,
Car Washes,
Home and Garage Organization,
Animal & House Sitting,
Carpet Cleaning,
Auto Detailing
FAQ
Top Notch Cleaning of FL is currently rated 4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Top Notch Cleaning of FL accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Top Notch Cleaning of FL offers free project estimates.
No, Top Notch Cleaning of FL does not offer eco-friendly accreditations.
No, Top Notch Cleaning of FL does not offer a senior discount.
Yes, Top Notch Cleaning of FL offers emergency services.
No, Top Notch Cleaning of FL does not offer warranties.
Top Notch Cleaning of FL offers the following services: House and Office Cleaning, Pressure washing,Windows,Gutter Cleaning.Carpet Cleaning & Pet Sitting