Ace Custom Drywall, Inc

I can't say enough about Mike, Bridget, Mikey and Obie - The Rock! They're the best. I had used them before to do major sheet rock replacement and repair during my original demo/home renovation and they did an awesome job. So, when it was time to finish the final remodeling touches I called them back. They came to my house to see the scope of work and provided a very reasonable quote to perform the work. We then agreed on the day to begin and they showed up when they said they would. They came in and very professionally performed the work while protecting my new floors, cabinets and countertops. They rebuilt walls, patched holes (large and small) on walls and ceilings, and helped rebuild the framing on a rough-framed pocket door to make it match the original door trim style of the house. Obie is a master craftsman. The quality of their work is exceptional - I really appreciate it. I highly recommend them. Thank you Ace Custom Drywall.

I am so pleased! Mike and Bridget were a pleasure to deal with throughout the process. They understood what I needed and assured me they could accomplish the task. I was not disappointed. They repaired my drywall competently and efficiently. Their price was not cheap, but fair in view of their skill and expertise. They left my house tidy. I would hire them again in a heartbeat!

They did a great job. They were consceintious and very reliable. They were eon time and on schedule. They came in at what they bid at. They cleaned up after themselves, that's important. They were really good.

Fantastic professional service by Ace Custom Drywall. I called them somewhat last minute but they were able to fit me into their busy schedule. As always they were neat and laid plastic throughout the house where they were walking and working. They taped and mudded the bathroom in no time and let that set before applying a plaster-like finish to the ceilings and walls. They do outstanding work and this is my second time using Ace, I would recommend them to anyone.

This is the second time Bridget and her team have been in our home, and I'm thrilled with the results. They arrived on time, worked very hard, and provided excellent service for a very fair price. They removed old wood trim from a guest room ceiling, then applied a thin layer of new drywall with a light textured finish. They worked efficiently, quietly, and kept their work area tidy. I'll be reaching out to them again very soon with more projects.

I highly recommend Ace Custom Drywall. They were very punctual, professional and did a fabulous job. I had a roof leak and part of my ceiling needed to be cut away. I called in Ace to patch the ceiling's drywall, while they were here I asked them to fix all the little problems I've tried patching up myself over the years (where the kids sent the door knob through the wall, or I pushed the lawnmower's handle through the wall with the car in the garage). They did such a fabulous job with everything. You can't even tell they are patches. Everything looks as good or better then the day we built the house. I highly recommend them. They came in, did the job, and totally cleaned up after themselves, it was like they were never here (when does that happen with construction work?). While making conversation with them, I found out their process for removing popcorn from ceilings. They explained how there is a "right" way and "sloppy/cheap" way to do it. They use a process that is very through and high quality. I found their prices really reasonable (I don't have popcorn ceilings so I know they weren't trying to "sell" me anything). It just speaks to their level of professionalism. They felt it important I understand how high quality matters no matter the job. They were a very impressive couple. If you need any type of work done, I'd give them a call. I'm sure you won't be sorry you did.

No problems at all! Quote, drywall, everything done in one morning!

We contacted Bridget and she agreed to give us an estimate. Michael came along for the estimate and we discussed the project. Hanging and finishing the new drywall was pretty straight-forward, but floating out the crooked wall was something else entirely. When I showed Michael the wall, his face lit up and he went through the step by step process to fix the problem. The only problem came when Bridget called to tell me they were too busy to get to the job for over a month, and we really wanted to get it done before then. We decided to wait because everybody else made bad faces when we showed them the crooked wall. It turned out to be a good thing we waited, because in less than a week a hole opened up in their schedule a month earlier than they thought. when the time came to get started, they showed up on time, and got the work done within the amount of time they projected. The wall along the staircase came out great! It looks like it should have looked when the staircase was built; a problem that had bothered us for years simply disappeared! The rest of the work looks nice, sharp corners, straight joints, and no issues. We've experienced a lot of remodeling in our lives, and our expectations weren't that high when it came to dust control and cleanup. Most drywall people just trash the place and leave. Ace cleaned up every day, put up plastic dust barriers everywhere, and managed to keep the drywall mess to an absolute minimum. We have other redecorating projects coming up and we intend to have Ace Custom Drywall to the work when the time comes.

Bridget and Michael Cowell are 100% about customer service. I emailed Ace Custom Drywall on Tuesday had a return call on Wednesday and Ace were in my house by Thursday. We ran into a few issues and they worked through them like true professionals. They offered finishing touches at no extra charge. I was so impressed with their work ethic and professional behavior while in my home. My daughter loves her new room. Thanks for a wonderful experience. I have found my drywall company for life.

Called on a Thursday and they came out the next day. Bridgette was delightful to talk to on the phone. Mike and Bridgett arrived at the appointment time and got right to work. Covered everything with plastic. Bridgett swept my stairs when they were finished. They worked steady for about 3 hours. When they left everything was cleaned up. I was very happy with them and how professional they are. I would use them again in a heart beat. Mike is a professional and perfectionist and they both are very hard workers. Would recommend to others 100%.

Arrived--put down protective plastic everywhere--cut the drywall out--and placed the new drywall/tape/plaster/ What was so amazing is that Mike hardly had to sand any of the wall--his applications were that smooth and "true". They then applied the orange peel Removed their plastic and left. While they were here it was such a joy--I wish I could give them an A+

.Work was completed in one day, starting at 9:30 am and competing at about 4:30 pm. The owners of the firm, Mike & Bridget Cowell did the repairs, along with one other assistant and they did a great job. Great care was taken to protect the work areas, by placing plastic sheeting over all floors. The repaired ceilings look new again and I would certainly recommend Ace Custom Drywall to my friends and neighbors.

This is my third time using Ace Custom Drywall. As usual they did an outstanding job. They are punctual, professional, perfectionist and pleasant to deal with. Couldn't ask for better service.

Individuals were very responsive and performed quality work. Recommend their services to others.

They did a great job and were very professional.

The initial job of fixing drywall was done beautifully. I had a problem fitting a refrigerator back into the kitchen due to changes in the flooring height. I called ACE back and asked them to take out my kitchen ceiling and renovate it completely. I am very glad my refrigerator did not fit as they did a magnificent job. And much of the design was done by phone as I was traveling for business. Once completed, it looked exactly as I had pictured it. My kitchen looks great and my ceilings are much higher. I would absolutely recommend them to anyone looking for high quality workmanship.

I really like this family company. I used them before and did not hesitate to call them again. They came over right away and worked with my schedule to do the repairs. Ceiling looks great and they always leave the area clean!

Our experience could not have been better. This is a professional, competent company who do very good work at a very reasonable price.

Michael and Bridget Cowell, and their son Mike, and their carpenter (I forgot his name) did an absolutely fantastic job! I cannot say enough about their professionalism, work ethic and quality of work. Ace Custom Drywall came to my house and figured out a way to put up a new ceiling and make it work by custom fitting the sheet rock onto each joist at the correct location. It was labor intensive and the quality of their work was excellent. What they did was ingenious, and it worked great. They showed up exactly when they said they would, on time, and worked the entire time they were here. They had the expertise, knowledge, skills and abilities to do the work. They even did some extra work for me while they were here without me even having to ask. The quality of their work is excellent, and the ceiling looks great. I highly recommend ACE Custom Drywall.

They were responsive, prompt, friendly, and seemed like a fair price (we did not get other estimates). They took care to put paper down for the carpet, flooring, etc. and cleaned up when they left. There still was dust on the floors but I guess what was from the demo. They were nice enough to do the trim work for me, too, which was not normal--just because I had the trim & needed it done for carpet replacement. I did have a problem with the way it looked--the corner looked uneven and the texture didn't match up well--and they came out ASAP to fix it for me. That was an inconvenience because I already had my painter paint, but I guess I should have inspected it more earlier. I would use them again.

They were there on time and did some extra repairs (no extra charge) and finished on time.

Ace custom drywall did an amazing job after demolishing my own kitchen I realized I got a little over my head. Called Bridget who came that same day provided a quick estimate and returned the following day to complete job. They completed the job taking what I thought was unbelievable care to match the texture and plastering around bullnose. They were as clean as possible and even completed some minor structural wall repair that i had done. Having a bathroom remodeled and they will be the only ones I call.

I think these guys are doing a great job of being responsive and providing good quality work to their customers and this is reflected in all of the great reviews they are getting on the list. I hired them to do the drywall work around my fireplace. I loved that if they were even going to be a little late they called and made sure I knew so i could plan my day accordingly. They really stand out as far as their responsiveness and communication. My only advice to them would be to really think about your estimate process a bit and make sure you are explicit about when or if a price could change. On my job I had asked them in advance if they could demo the existing work or if I should get a separate estimate for that. They told me it was no problem and after they came over to take a look at the project, I got an estimate which was inclusive of the demo. However, on the day of the work, they were surprised by what was inside the wall, and said it had went beyond the scope of what they had thought they'd have to demo when they looked at it to estimate, and were going to have to charge me a little more to cover the extra time and dump fees. It ended up being $144 more in total. I believe they were being completely honest that it was more than they expected, but I feel they should have either made it clear up front that the price could vary based on what they found (if you can't see enough to feel good estimating it, make sure the scope of the work you are estimating is well defined), or stuck to thier word on the estimate and just learned from the experience rather than assume they could change the price mid job. I'm betting it wouldn't have gone down in price if it were less work than they expected so it shoudn't go up either. I hope they'll take this as constructive advice rather than get defensive. That said, they did patch another spot that wasn't in the estimate for no charge, which was really nice, and I felt it was all fair in the end. I liked the quality of the drywall work, I found them reliable, and I would use them again. Update on 7/12/12 - I was a happy customer and feel that ACE missed an opportunity here to use the list for what it can be great for...learning what your customers expect and finding ways to match your business model to those expecatations. I am super disheartened that this vendor chose to respond as they did, as I gave them a good grade, made several great comments, commented on the high quality of the work and said the price was fair overall, noted the extras they did for me, but didn't like "how" they went about letting me know that the estimate could change. WOW, not even sure they read my review! I was very conscious of making this review fair and honest - even giving them a suggestion on how to create a win/win - meet the customer expectation without them having to do any work for free, which is not my expectation nor would I suggest they structure a business in this manner. Instead they say below that this review humilated them, they would never lose money to get a decent grade, and argue over whether they could have seen this beforehand (which I already acknowledged they could not). Per their analogy, when I go to a mechanic, I get an estimate for a brake job, they are clear what the brake job entails and what items are included and what items aren't. I don't expect non included items for free. But I expect it to be clear what my estimate is for. My expectation was that since they were removing the hearth, that was part of the esimtate. ACE chose to attack my review (which was quite good overall) versus acknolwedge there may be an opportunity to make things more clear up front. It was not my intent to humilate them with a "B", and had expected a company of this caiber to be capable of a response that would build confidence with potential new customers and assure them that their concerns would be handled with professionalism and a cusotmer centric point of view.

Mike and Bridget went above and beyond. They only do Drywall, so they called Odie to come replace the insulation and wood, then came back later that day to do the drywall. When bidding the job (all done with pictures and email, how great was that!) I told Mike the finish had to be perfect. His reply got him the job. Mike said "Piece Of Cake". As I write this its still drying (done last night) but it looks great. The extra money was minimal and well worth it. Very nice people and great work.

Great experience! I called them on a Thursday morning they were at my house by noon that day for the estimate and the appointment for the work was set for the following Tuesday. They arrived on time, were very professional, they were very clean and the job was perfect. I would not only use them again (and will) but also would recommend there service to all!