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Bug Out Service

Pest Control, Lawn Fertilization & Treatment, Lawn Irrigation,

About us

Bug Out Service has been serving customers in the Jacksonville area for more than 50 years. We are proud to be Jacksonville's first and leading "green" pest control company. Whether it's termite protection, lawn and shrub care, irrigation or in home pest protection, we hope you put your trust in Bug Out Service. We pride ourselves in providing outstanding customer service. Our highly trained service professionals provide the most advanced and eco-friendly termite elimination and pest control solutions available. Not only that, our lawn and ornamental shrub care service will keep your landscape the talk of the neighborhood! Don't forget to check out our irrigation services services for repairs, installation and maintenance for water-saving solutions, and wildlife removal and exclusion services.

Business highlights

62 years of trusted experience

Services we offer

Lawn fertilization and treatment, pest control and exterminating, termite solutions, WDOs, irrigation, aeration, drainage and wildlife removal and exclusions

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.646 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
17%
3
4%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.9
Showing 26-46 of 46 reviews

Jackie B.
07/2016
5.0
pest control
  + -1 more
unknown
Description of Work: Very professional. Contacted me immediately after my posting on Angie's list
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Bug Out Service
Thank you for choosing Bug Out Service and for the A rating. Please remember to refer us to any of your friends and family--we'll give you and your friend a $25 credit on account when he or she signs up for new service.

Claudia S.
04/2016
5.0
pest control
  + -1 more
unknown
Description of Work: Installed/Check Sentricon system for Termite Bond Renewal. |They renewed our Sentricon system almost a month ago, however as of today (4/4) I have not received the bond renewal details via email or letter. |Otherwise I found that they were responsive for appointment time, scheduling and they had a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Bug Out Service
Thank you for choosing Bug Out for your termite control service. I will have someone reach out about any documentation you may need. Thank you.

Gloria E.
03/2016
5.0
irrigation systems, pest control
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$87

Response from Bug Out Service
Thank you for choosing Bug Out for your pest control and lawn irrigation services. We appreciate the trust you have put in us and we look forward to continuing your services in the future.

Laura H.
12/2015
4.0
lawn service, lawn treatment, pest control
  + 1 more
We still see bugs around.
Description of Work: They do our lawn and shrub pest control -- all but termites.
Rating CategoryRating out of 5
Yes, I recommend this pro
$30

Response from Bug Out Service
Thank you for choosing Bug Out Service for your pest control needs. We are sorry to hear you are still seeing pest between treatments. Please call us at 877-BUG-U-OUT to schedule a call back. Thanks.

Richard T.
11/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Bug Out performs a good service in Pest control.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Bug Out Service
Thank you for choosing Bug Out Service for your pest control needs. We look forward to providing your services for many years to come.

Catherine H.
04/2015
5.0
lawn service, lawn treatment, pest control
  + 1 more
unknown
Description of Work: Lawn pest control and fertilization.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bug Out Service
Great to hear, thank you for the review!

Eli C.
04/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Sprayed interior and exterior for pest. Complete run down of termite treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Bug Out Service
Thank you for the great review!

Kristin O.
11/2014
4.0
pest control
  + -1 more
unknown
Description of Work: They provide a good service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Bug Out Service
Thank you for your feedback!

richard M.
10/2014
5.0
pest control
  + -1 more
excellent service and followup.
Description of Work: termite treatment - bait and drench bug treatment - carpenter ant elimination

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bug Out Service
We really appreciate your feed back, thank you!

Jackie B.
09/2014
5.0
pest control
  + -1 more
unknown
Description of Work: Switched to them and they have been very punctual and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Bug Out Service
Thank you for your response, we appreciate your business!

gail Y.
05/2012
5.0
pest control
  + -1 more
unknown
Description of Work: About 2-3 years ago, they provided termite service. From what I recall, we didn't have any problems.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Bug Out Service
Thank you for your response. If there is anything that we can help you with in the future, please let us know.

THOMAS J.
05/2012
5.0
pest control
  + -1 more
Overall, the experience has been good. They seem like really nice folks and did a great job.
Description of Work: They provided termite services. Also, I contracted with them to do basic bug service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Bug Out Service
Excellent! We appreciate the feedback. If we can help you in the future, please let us know.

Robert F.
05/2012
5.0
lawn treatment, irrigation systems, pest control
  + 1 more
I think they do a good job. They’re a little pricey, but our lawn probably looks the best in the area! Our friends are considering switching over. It’s been a good experience with them overall.
Description of Work: They take care of the extermination on the inside of our home as well as the outside. They also fertilize the grass and have done some work on our sprinkler system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bug Out Service
Great to hear that your lawn is looking good. We do offer a referral program for you & your friends. We would love to help make the whole neighborhood green. Thanks so much for your review & your business!

Gloria A.
12/2011
5.0
pest control
  + -1 more
I spend about $26 for their services each month and that’s not too bad at all. They were very nice and professional. Their price is very good. They are taking care of problems that I have. There are no complications at all. I will keep using their services in the future as long as I need it.
Description of Work: I used Bug-Out Svc for pest control. They come out monthly now and do a routine spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

Response from Bug Out Service
Thank you very much for taking the time to let us know how you feel and we sincerely appreciate your business. We look forward to serving you in the future!

Paul K.
09/2011
5.0
lawn service, irrigation systems
  + 0 more
I am going to sign up with them again since they have been excellent. Our lawn has come along beautifully with them. We signed an annual contract with them last time and we will do the same again. We spend $300 a year. They are very service oriented and thorough. We did have a question in terms of our irrigation system and they did come out to give us an estimate. It was something that we wanted to do. We weren’t sure, but we had them do the whole thing. So, it cost us about $300 for the irrigation system. However, between that and everything else, it was well worth it because of the way the lawn looks. They did a very good job. They spent a lot of time and it was of good value. We have been very pleased with them and I have already recommended them to others.
Description of Work: We have been using Bug Out Service Inc. for almost a year now for our lawn service. Their last visit to our house was about a few weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Bug Out Service
You are the reason we're here, and we couldn't be happier to hear that you have had such great experiences since signing up with us. Thank you so much for partnering with us!

barrett M.
07/2011
5.0
lawn treatment, pest control
  + 0 more
Everything went great. They are very responsive and good quality of work. I would recommend this company to anyone and will use again. Due to the good work at my house many of my neighbors picked this company up as well.
Description of Work: I have a yearly contract with them to spray for bugs & pests.
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen P.
06/2011
5.0
lawn treatment, pest control
  + 0 more
Everything went great. They are very polite and professional. I have used this company before and will continue to use them. They are very careful with my animals, which is very nice.
Description of Work: They came out and sprayed our home & yard for pests.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Bug Out Service
Member, our goal is to provide you with the services you need, while protecting you, your family and your pets. We appreciate the trust you have placed in us and we look forward to serving you in the future.

Frank D.
02/2011
5.0
pest control
  + -1 more
The came, were professional, did a great job as quoted, killed the termites and chased the spiders away and we are happy!!!
Description of Work: Termite and Bug Treatment Termite Treatment review I was sensitive to several items including; neighborhood; use of service, BBB reputation, price for service per year for termite and bugs, and warranty. Popularity within the neighborhood was important, because I did not want to be in a situation where I asking them to make a special trip. I wanted a service that was already making a lot of trips to the area and hence if I had an immediate need it could be serviced quickly. Next was BBB review and reputation...speaks for itself. Lastly was price for service per year. No other competitor came close to the 10 year Bug and Termite service\fee. (They all use the same products for the most part) After reviewing all this, we choose Bug Out off of 9925 Leo Magure Rd in St. Augustine FL. They offered twice the service as the other vendors, for a price that was comparable or less than the other vendors for BOTH bug and termite treatment. Warranty - The bottom line with warranty is if there is wood touching the house, preexisting conditions, or the area is damp for ANY reason, NOBODY will cover you. And even if there is termite damage after they start, all companies will only cover the area with ACTIVE termites....Hence, with Bug Out they focus more on preventive measures (by doubling up the firewall so you never have to get to the warranty dispute. However, just in case they also back up their work with a warranty that is comparable to many of the other companies. We went with the combination of Termidor and Sentricon. Sentricon will not work for 3-5 months after installation due to the life cycle of the process. Hence, if you do not get a liquid install combined with Sentricon, you basically are throwing dice for the first 5 months. Though they did not find any active termites, Jim, did find areas of concern that I was able to remediate immediately. Jim came over and explained the entire process, provided a quote and did not try to press the sale. After reviewing the contract, I called back two more time to confirm several outstanding questions about the contract and in the end invited him back to sign.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brad M.
01/2010
5.0
lawn treatment, pest control
  + 0 more
The rep showed up on time, explained everything in detail with a cost break down for each line item
Description of Work: termite prevention, including Sentricon installation and lawn care

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

MIKE & DAR A.
05/2007
5.0
pest control
  + -1 more
They are always here on time and leave a bag on the door saying they were there. Most of the time you don t even realize that they did the work. If there is ever a problem they come right out.
Description of Work: They did a routine check up on our centricon system for termites. We have a 3500 square foot home. They only spray outside usually around the foundation. But the controls are checked as well to see if they are full. We have a yearly contract with them as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

JESSICA G.
05/2007
5.0
pest control
  + -1 more
The Bug Out man came the day he had stated to me on the phone and methodically got to spraying the yard. There has been no problems with infestation. I have him come about four times a year and that keeps it all under control. I recommend their service.
Description of Work: They sprayed my 1/3 acre yard for any insects or grubs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50
    • 1
    • 2(current)

Contact information

136 N One Dr, Saint Augustine, FL 32095

http://www.bugoutservice.com

Service hours

Sunday:
8:00 AM - 1:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Lawn Fertilization & Treatment,
Lawn Irrigation,
Lawn and Yard Work,
Animal Removal

FAQ

Bug Out Service is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 1:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 1:00 PM

Bug Out Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Bug Out Service offers free project estimates.
Yes, Bug Out Service offers eco-friendly accreditations.
No, Bug Out Service does not offer a senior discount.
No, Bug Out Service does not offer emergency services.
No, Bug Out Service does not offer warranties.
Bug Out Service offers the following services: Lawn fertilization and treatment, pest control and exterminating, termite solutions, WDOs, irrigation, aeration, drainage and wildlife removal and exclusions

Contact information

136 N One Dr, Saint Augustine, FL 32095

http://www.bugoutservice.com

Service hours

Sunday:
8:00 AM - 1:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 1:00 PM