Response from Sure Clean Professional Services Inc
Good day to you. We believe you may have us mistaken for another company you may have tried to hire. You called us and set up a walk-through which went very well, and an appointment was made to clean your home within a few days. You requested a deep cleaning of which we set a fee of $180. We noticed that you stated in your review that the fee agreed on was $99, so clearly you have mistaken us for another company. Two days before the appointment you called to cancel and explained that you had a newly made doctor's appointment. We suggested another day and time and you pointed out that you had an event to attend on that day and didn't believe we would have been able to complete cleaning your home in time for you to close up your home and attend the event. You also began to question how many hours you believe it would take us to complete the job and believe we needed to begin earlier in the day.We assured you that we would be able to complete the cleaning before you had to leave. You stated that you would take a look at your calendar for another date and time and call us the following week. We waited for your call within that week and at the end of the week we were informed that you had placed a review on this forum. We are very surprised and baffled that you did not call us to reschedule or discuss any issues you might have had with us. We called you two days ago and you informed us that you were busy on another phone call and would call us back, but you never did. We are unsure if you recognized who we were as you were rushing back to your call. We were never given the opportunity to provide service to you and we were not the one to cancel the appointment. We do not know what else we could have done as we do not harass clients when they tell us that they will get back to us, but simply wait for the call. Usually, we wait for a while, then try to make contact again. We would have loved to have been given the opportunity to provide service to you and believe that if we were, you would have been happy with the result. We hope that you will give us that opportunity.