Lindstrom Air Conditioning & Plumbing

THEY FIXED THE RUNNING TOILET, BUT THEY WERE NOT THE BEST IN DIAGNOSING AND REPAIRING MITSUBISHI DUCTLESS UNITS- I'M SURE IF IT WAS A STANDARD OLD AC SYSTEM THE TECH WOULD HAVE BEEN ABLE TO DO A BETTER JOB, BUT THE MITSUBISHI SYSTEM IS VERY HI-TECH AND NEED SPECIALIZED KNOWLEDGE. I WILL SAY "HE TRIED!".... BUT NO CIGAR.... ...FOR PLUMBING REPAIRS, THEY WERE VERY GOOD.

Reliable, professional, trustworthy, responsive.

As usual, went great. Tech diagnosed the issue we were having and advised how to resolve it cost effectively. He also looked at our existing units inside and out and advised how to ensure they are properly maintained for years to come. He was on time, trustworthy, reliable. We have used Lindstrom for many years and will continue to do so.

Technician arrived on time and performed service as requested

Their price was in line-- they wasted no time in taking out the old unit,etc. and replacing with what I asked for-- they did a complete job--they cleaned-up after themselves. I took the service contract and have been satisfied with everything they have done. I have recommeded their services to my neighbors.

I have had a TRANE for 9 years here in South Florida, purchased from LINDSTROM AIR. LINDSTROM Air service tech informed me that TRANE "manufactures units to only last 10 years so that people will continue to purchase every 10 years otherwise they would not be able to stay in business". I have had several repairs and replacements (of parts) done over the past 7 years fans and motors and condenser and capacitors, etc, thankfully under warranty however having to spend several days in a hotel (repeatedly) because parts were not readily available (repeatedly). July 2014- I was promised a visit from a TRANE representative. I took off from work to meet the representative. I got to see a LINDSTRON service tech, no rep from Trane. It looks like I will have to replace my system within the next year, and it does NOT seem prudent to continue with TRANE or their dealers (LINDSTROM) with which they have no direct input.

We could not be happier with the service thus far. They installed a sink, garbage disposal and two toilets in two separate visits. They arrived on time, and on rather short notice, which was great,

Provider called on 7/7/14 & said they would be at our home at 3:30 pm. We left work to meet the technician. At 4:20 pm, we were again called & informed that the "part was forgotten at the warehouse" and the technician was having someone meet him in West Palm Beach with the part. At 5:30, we called the provider who advised that the technician was probably in traffic. At 6 pm, we called the provider who advised us that the technician was leaving Wellington and driving to Delray to get the part, and would then drive back to our home in West Palm Beach to install the part. We asked for an estimated time of arrival, but were told that was not possible. The dispatchers know where the technicians are so someone was not being honest. At 7:15 pm, still no call. There were many inconsistencies in their explanations and we feel that they were dishonest and misrepresented themselves. They were not even apologetic. In addition, we researched the cost of the fan blade Lindstrom said we needed. Lindstrom's price was $316 -- Average cost per online research was between $50 & $70. Approx. time of labor was estimated to be 5 to 10 minutes. The mark-up is approx. 300!!!!! By far, one of the worst experiences with any service provider we have ever had. We cannot, in good conscience, recommend this company to anyone in need of A/C repair.

All of our experiences have been good. I do believe they are more expensive, especially for big jobs like compressor replacement. However, I also believe you get what you pay for. Every aspect of their work to date has been high quality. They are always courteous and timely, which is very much appreciated. The 1 time we did have a problem with a short in the AC unit, likely due to a nearby lightning strike they came out and honored the service agreement and replaced and fixed the problem immediately. So if you don't mind paying a bit more for peace of mind, I recommend Lindstrom.

Two men showed up on the committed day dressed very neatly. They put on booties before coming into the house. They were very polite and explained exactly what they were going to do. They then asked if we had any questions. Then they proceeded to remove the old system and installed the new one. During the process, they built a new platform for the new inside unit to sit on and trimmed the bushes around the outside unit to give it more space. They installed a new programmable thermostat and showed us how to use it. When they were done testing the new unit, two other employees , both supervisors, showed up and checked the installation to make sure we were totally satisfied.

Not good - required a $74 non-refundable fee / non-creditable fee (would NOT even apply towards any work performed) just to come out to do a quote. We cancelled after learning that another reputable Angie's List HVAC contractor would come out at no charge and offer us a 15% AL member discount.

They were on time and did everything they said they would. They were honest and showed us what they did.

So, the Lindstrom plumber left as soon as he saw the guys who worked for Palm Beach County come to see about the leak. Palm Beach County told me they would come out the next day to fix their leak. I then called Lindstrom Plumbing to have them send out another plumber and they said that Gerald was the only one on call and the field manager was not there. I begged the office person at Lindstrom to have the field manager call me that night, but it was not to be, so I called another company, which is a very good company and they came out within the hour. After checking my house with the water off and everything, he told me that there was a leak on the cold water supply line under the house. So, the next day the field manager called and asked me what the problem was and said he only got the message. So the office girl lied to me when she said she would immediately give him the message the previous night. I laced into this field manager and told him what happened, that I wanted my money back for the services performed or not performed. He had the general manager call me immediately and he had the balls to ask for another chance. I told him NO and asked for my $265 back otherwise there would be a hugh problem. He apologized, but for me it was too late and said he would refund all my money after I told him that I had to call another plumber at $80 plus just to come out as I was frantic. The general manager gave me his word that he would give me my money back... I will never ever use this service again.

I was given a 5pm appointment " or earlier". I received a call at 5:01pm saying technician was on his way. I called at 5 42pm and was told I'd get a call back in " just a minute ". No call back and same thing the subsequent 2 tries. It's now 8:34pm and still a no show. This exact thing happened a year ago. It sucks. Never make a 5pm appointment.mThe Techs just go home. But during the day the techs are very polite.

They showed up the same day that I called them. They didn't rip me off. I would definitely use them again.

I moved to this location 3 years ago from another state. Since moving here, I have found that majority of residential repair companies are completely dishonest, not Mike V of Lindstrom A/C & plumbing. I signed a contract for my home's 3 air conditioning units with Mike V of Lindstrom A/C & plumbing. I was so impressed with Mike V's opinions regarding the life & current health of all three units, his professionalism, his demeanor towards me and his trust-worthiness that I signed a 1 year preventive maintenance contract for the first time in years, the full price for this was $667.00. Honestly stating his expert opinion on my "Carrier" units being well maintained thus far and one Carrier A/C only requiring a new "Dual Run Capacitor" is a relief to me as I knew where the problem was and did not reveal my knowledge until after he explained his findings. Even though the prices are higher than most A/C companies that I've used previously, honesty, reliability and Mike's demeanor is the deciding factor when I signed a maintenance contract. Usually, the A/C companies recommend unnecessary replacements, creates an issue that suddenly begins during the initial appointment, when in all reality the units just require a simple fix and needs to be cleaned. Mind you, I will only continue to use this company as long as Mike V. is the technician managing and working on the A/C units. I've certainly had to go through, at least, 5 A/C companies since purchasing my new home, which is why I'm writing a review, this company stands apart from the rest of the A/C companies in this area. The reason for A/C visits, why 5 companies were passed, is because of initial home inspections (pre-purchase recommendations) brought companies whom all wanted to do major services in excess of $1000.00s on each A/C unit or replace units. I have also had Technicians treat me as someone too young to understand their words while recommending ridiculous services. Units that only required FREON and/or cleaning had recommendations of replacements and costly services, some, even without me being on-premises during inspection or service call. I finally had a friend whom specializes in items such as A/C systems (as well as much more) investigate and find sub-standard rewiring on certain units by past-A/C companies to ensure I would contact in return when something were to happen. After correcting their dishonest deeds, adding Freon and cleaning fixed everything, including my electrical bill, plus, ensuring the Carrier units perform perfectly, I was advised that these particular units will last decades when properly maintained, he was right. More than a year later, Lindstrom was called for an appt.. Mike V. was dispatched. Lindstrom's Mike V. is the only productive/solution-oriented technician to have an "A/C maintenance contract" signed by me since moving here, over three years ago. Thank you Lindstrom, Thank you Mike V. We certainly need more honest & knowledgeable people like you dispatched to my home for recommendations and repairs.

I don't love these guys. Here's what I think of them, as posted in ripoff report. I had lindstrom come out to do a AC check up for $69.95. The tech told me my capacitor was going bad, and told me it needed to be replaced. Unfortunetly for me, I had not read the other ripoff report about the price gouging. He charged $225 to replace it. It wasn't till afterwards that I found out that the part is only about $20.00. I could see a $225.00 bill if he had come out on a service call to fix the ac. But he already had the unit open for the check up and it took ten minutes to fix. Even if he charged $75.00 for an hour's labor, and $45.00 for a 80 - 100% markup, that would come to $120.00. I could understand that, but not $225.00. It appears this is common practice for this company. I guess they have to pay for those numerous tv adds somehow. But if they keep gouging people like this, and people report it, these adds won't do them much good.

Service excellent and pleasant and I now have a new Plumber to call.

All services performed by provider in a professional manner. We think that Lindstrom's pricing is outrageous. The system that was worked on is only about 3 years old. It is a Trane a/c and heating unit. We paid well over $6,000 for the system when installed. We were told that it was the "top of the line system" of any manufacturer on the market. We never were informed that within three years we would be price gouged again for another $990.00 to bring the "top of the line system" where they told us it should be. Very nice service Tech., arrived for the price gouging event on a timely basis an d as far as we know, the work performed was satisfactory. I put it that way because the upgrade that was installed can not be seen. The unit has to be disassembled in order to check / see it.

My experience went very well. The staff was knowledgeable and professional in their field. Prices were reasonable and competitive in their field. I would use them again.

They did well - glad to have them nearby.

Lousy. From the installation , had to call the police atr one point, to most recent request for help/info (about 4 1/2 yrs. Unknowledgable/uncaring customer service staff. When I did get the info requested it was completely wrong. Highest prices around. They "sold" me a Trane and only 4 yrs later I have to replace the complete outside unit at a cost of 2,400 dollars. Stay away from these guys and Trane a/c in general. The Trane corp. used to be. "Nothing Runs Like a Trane". Now its a train wreck. Must have sold out to the Chinese.

This was a difficult problem as the water break was below the foundation and there was a continuous flow of water at an alarming rate. The service tech arrived on time and started to search for the break. He could not find it and asked if he could call in a company specializing in leak detection. That company found the leak. The plumbing service tech came back immediately and started work. The work took two days and was quite involved with numerous holes in the wall board through out that area of the house. He then isolated the line cut it off and rerouted and replaced the line. He returned a week later once I had all of the holes repaired and repainted. He then hooked up the water heater again and all is well

It was a very good overall experience with them. They did a great job. We were pleased with it. The price was very competitive. The service was great. They came in and they did it in one day. They got everything done. There were no complaints at all. They showed up on time and they interacted in a professional manner. We have a contract with them. It was excellent. We were very pleased. The price was good and competitive. They gave us all the paper works for several tax rebates. They did it all. It was all professionally done.

Couldn't have gone better. 1 day installation. Tech answered all questions. Clean quick installation. Freed up ducts to one of the bedrooms. About a year later started leaking into kitchen which ended up being pipe sweating and running to one spot. They came back 3 or 4 times and ended up cutting out and replacing piece of pipe and leak gone. No charge and always courteous and professional. No playing with price and in fact applied for all rebates/etc. with FPL, Trane, etc.