Lindstrom Air Conditioning & Plumbing

Demis was very good. Answered my questions well. Had a thorough understanding of maintaining my system

My neighbors unit was getting fixed, there was nothing wrong with my unit. On my way out at 4:45 Oct 4th, I saw this company working. When I came back home an hour later, my AC has been broke ever since. I called and Lindstrom came back out, I explained what I believe they caused he says no. He charged me for checking and says that there's a leak. I called the company and asked to speak to the highest authority, they spoke to the same technician and believed him and completely disregarded my concern. Lindstrom says that the technician said "I NOTICED WHEN THE UNIT STOPPED WORKING" yes!! what did you do at that moment to my neighbors unit, that caused mine to stop working? So you saw it working and you watched it stop. I understand accidents happen, however, Lindstrom should have investigated further with other technicians or professionals instead of just taking the technicians word and completely disregarding my concern. The one star I'm giving is due to the woman on the phone that spoke to me, she was very responsive.

Today I had a service call for regular maintenance on my AC unit, which was priced at $89. The technician inspected my AC unit - inside and outside. I was offered a total of $3,000 for additional maintenance work related to dirty coil and related dirty infrastructure. The technician ended up changing my voltage generator for approximately $350. Overall I paid $482 for a changed voltage generator, which took 2 minutes to change out, and an inspection. Inclusive, the technician drained the line. Again, a total of $482. My biggest issue was when I called the company and spoke with Jennifer - a customer service operator. To say the least Jennifer needs customer service classes every six months. She was rude and disrespectful. I asked her to describe what was listed on my invoice so that I could gain a better understanding of what the original $89 consisted of. She read the items, repeating over and over again the same items. Then, when I tried to gain an understanding she didn't let me talk. She kept interrupting me and talking over me. I told her that I had let her talk and that it was my turn. That is when she said, No No, and placed me on hold. Eventually, Andre, Jennifer's supervisor called me at my request. I explained the unfortunate incident with Jennifer and asked him to listen to the recording so that he can assess for himself. Honestly, Jennifer needs to be fired. That is not someone who needs to be talking to clients. She is not cut out for a customer service job. What right does she have not to let a customer talk?

I thought the price was kind of high on a emergency basic. I'm a senior citizen on a fixed income. The price of the job came to $653.00!!!! That hurt!!!!! The tech was great and the work was kept clean and tidy!!!!!!! He came on time and left on time according to the job rate.

Our sales contact Val was professional and courteous. This is second unit I’ve purchased from Lindstrom in last twelve months and Val is a big reason I’ve stayed with them. New unit installed yesterday. Santi and helper did an outstanding job. Professional, communicated along the way and took great care to ensure proper installation and review with me. Never fun to spend $$ on AC replacement, but Lindstrom makes it a lot less painful.

We needed to replace our home AC system. Contacted Lindstrom because of prior experience, reputation, and they are more likely to have inventory of more HVAC systems because of their size (Covid shortages). The sales guy came the day after we called to give us system options and prices, and they could install three days later. The installation technician Seth (LIND7707) was professional, personable and communicated clearly exceeding expectations. We have used Lindstrom several times now and have had good experiences every time and their prices seem reasonable. Never a hard sell.

George the technician was the ultimate professional. He took time explaining the whole process step by step.

not well, I had 2 different repair men come over, both misdiagnosed what was wrong. First man told me I needed a new part, it was installed ($245+$45) and the problem persisted. Second repairman came over and said I needed either an entire new toilet or overhaul of the inside guts. I had the work done but this time no charge. BUT after it was almost done he said the actual problem was the toilet handle was too tight and really only needed to be loosened. SO I am out $290 for no reason as they couldn't figure out what was wrong.

I called gave them my name address and phone number and they called my X who has a different name and phone number to confirm the appointment. This has jeopardized my security and my privacy. I had to cancel for obvious reasons. Then they argued that they had someone elses name on record for my address. All I said is please just let me cancel.

Real unpleasant. They showed up within 2 hours was appreciated. However the young techie looked at the thermostat and spent 90 minutes working on the wrong unit. When he realized that he corrected the failing unit in 15 minutes. He told me it was warranty work, had me sign an electronic receipt for $0--then again confirmed there is no charge---and this morning I receive a bill for $529.00 describing massive repair work. I recall now that the few times I had them come over for earlier work they always, repeat, always find a new several hundred dollar assignment--why i switched to another co. here, Olson's. In fact a few hours before the Lindstrom guy arrived I had a service call from Olson--they said nothing wrong whatsoever with the unit itself but that the thermostat was the issue. They don't service Carrier thermostats so I reluctantly called Lindstrom. As as was under warranty I went back to the seller. I am thoroughly incensed at this stunt and have zero intention to pay this. Never had a problem here with any other vendor

The appointment went exceptionally well. The service person was professional, competent, efficient, thorough, and polite. I would highly recommend him and have been satisfied with Lindstrom’s service for a number of years.

Excellent service. Encountered no problems. Techs were very friendly

All went fine as expected, and as experienced on every visit from our tech. Very satisfied with the regular inspection and service provided by Lindstrom and our tech Alin Norcius.

Unbelievable service! Within an hour of my call they were at my home - and this was at 9pm! Technician was knowledgeable, professional and courteous. He diagnosed the problem immediately and the work was completed within an hour. Thank goodness for Lindstrom!

Excellent job , detailed as tech Glen Daniels was like a dentist , he opened, cleaned each unit to perfection , took pictures for records, changed all filters with a commanding personal touch, I have never seen this done as good previous. The man would be a great teacher for all other techs, he definitely is a Keeper.

I've used this company for a long time and they never disappoint. Naphtali was my technician this visit and we was great. Although he was here for AC maintenance, he saw that my UV unit was broken and after doing extensive troubleshooting he found it was the unit and not the bulbs. He replaced it. It was under warranty so there was no charge. He was very professional, respectful and knowledgeable. I am very happy with my service and Naphtali.

They had to cut the water lines to place the flush valves in and repair part of the system which actually needed to be replaced. The service was performed by a gentleman named Abner who was very knowledgeable and courteous. He did a very good job.

We have been a long time customer of Lindstrom and are extremely satisfied with the quality of the service and the professionalism of the staff. Always there when scheduled and they do the job right the first time.

They were quick to call me, but couldn't provide me service for several days

They were professional, neat and punctual. They really could not have been nicer, from the woman who set up the appointment to the two young installers.

The two young men were excellent representation of what you’d want for a service company...on time, professional, polite, explained everything in the process, cleaned up afterward...their actions were worth taking the time to do this review!

Andre was outstanding. He was professional, smart and efficient.

During the install, the installers allowed the old AC unit to spill a large amount of an oily substance on our street. The puddle was about a 3 foot circle. They even walked through the puddle leaving footprints of grease in the street. Then after they left other cars drove thru the grease leaving long tire marks of grease for about 30 feet down the street. Looks awful. They sent a tech with a small spray bottle of degreaser which he himself acknowledged would never tackle the job. We've left 2 messages more with the office to have the manager call us. Not a word. So this mess which is now a baked in stain on our recently paved street looks atrocious. Do we have to get an attorney involved? I guess that's what Lindstrom wants.

excellent it was my garbage disposal and it only needed tightened.

Well, all through the time the gentleman was here he tried to sell us somethings for the unit that we did not really need. Then he found a problem with a part in the unit outside, he proceeded to sell us the part he said was bad then he checked it again and it seemed to be ok but he kept saying how long it might last or not last. So I bought the part as needed. Come to find out that the same part from a different a/c company was half the price I paid 300.00 for a 20.00 part so the labor 280.00 to unplug and plug another one in. Customers beware please check around before you use these people again its worth it.....