Two Maids & A Mop provides residential cleaning services in Pensacola, Gulf Breeze, Milton, Pace, Cantonment, Perdido Key & Pensacola Beach. Call today for your free professional housecleaning quote. Award winning. Additional email - colleenk@ineedamaid.com.
Description of Work: Complete clean of inside of my home including blinds. Could have done a more thorough job.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Raymond F S.
04/2015
1.0
house cleaning
 + -1 more
unknown
Rating Category
Rating out of 5
responsiveness
1.0
Beverly W.
04/2015
2.0
house cleaning
 + -1 more
unknown
Description of Work: Took breaks in 3 hour service. |Did not clean the requested areas first. |When got home after service called to address the issues of concern and was argued with.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$250
Susan D.
04/2015
4.0
house cleaning
 + -1 more
unknown
Description of Work: Housecleaning. I used them twice I that I remember. Something got broke each time. One time they left a note apologizing, urged me to call company with details for replacement. The second time, it seemed to have been covered up, with no admission. I did not call the company either time. Items broke were not valuable treasures.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine D.
01/2015
5.0
house cleaning
 + -1 more
unknown
Description of Work: Clean apartment Good job
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Trudy G J.
08/2014
1.0
house cleaning
 + -1 more
unknown
Description of Work: They were here for about half an hour and then they decided that they could not finish the cleaning. They thought that feathers that had been spilled in the master bedroom was animal DROPPINGS ! How stupid and any two young girls be? They left and they will never enter my house again.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$296
Response from Two Maids & A Mop
We did the first clean on 9/11/13. We were there for 8 hours for a deep cleaning. We informed the customer that we could not return if some of the conditions did not improve. For the purpose of confidentiality, we cannot detail the exact circumstances of this home. We were contacted again by this customer to return and we refused once we discovered the conditions had not improved. Therefore, on our last visit we did not perform a cleaning and thus did not charge. We strive for 100% satisfaction but apologize in this instance we were not able to meet those expectations. However, rest assure that we truly strive to be "a maid service worth talking about."
Theresa S.
07/2014
5.0
blind cleaning, house cleaning
 + 0 more
unknown
Description of Work: Vacuumed, blinds, cabinets, bathrooms, eyc
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$295
Kathy K.
06/2014
5.0
house cleaning
 + -1 more
unknown
Description of Work: House keeping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$110
Kelly M.
06/2014
5.0
house cleaning
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Two Maids & A Mop
Thank you so much for the AWESOME rating. We appreciate your business & we look forward to continuing this kind of service for you.
Norman S.
03/2014
5.0
house cleaning
 + -1 more
Everything was done well.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$154
Sharon A.
02/2014
5.0
house cleaning
 + -1 more
.
Description of Work: They performed a top to bottom cleaning including the oven and baseboards.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Beth J.
08/2012
4.0
house cleaning
 + -1 more
It went well. Had left the beds not made up for them to make up and they did not tuck the sheets. Other than that no complaints.
Description of Work: General cleaning
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$125
Beverly C C.
08/2012
5.0
house cleaning
 + -1 more
On this visit I requested specialized removal of construction dust from remodeling. My husband is on oxygen 24/7 with COPD?Emphysema and has asthma. He is returning home from a stay in hospital and rehab center. I truly believe this house was dust-free when they left yesterday! They removed individual books from shelves and wiped the top of the pages. One worker took an electric fan apart in order to clean the blades AND motor! The stove burners were shiny and so was the top of our refrigerator! We have used this service for several years and have never been disappointed. I regularly recommend them to others.
Description of Work: All horizontal surfaces were wiped down with disinfectant towelettes. Their usual cleaning solutions are fully organic, however I requested, and provided, the wipes due to the nature of construction dust and my husbands respiratory needs. Items were removed from each shelf so all was thoroughly wiped. Even the top of the pages of each book was wiped! In the interest of time management, I asked them to skip cleaning the bath appliances. I was exceptionally pleased, as always.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mark J.
07/2012
4.0
house cleaning
 + -1 more
I am very pleased overall and my story is simply that I had a less expensive service and the quality of the service quickly went down hill to the point I couldn't count on the house being cleaned. I saw the add for two maids and a mop and they have reviews and their compensation package is based on the reviews of their service. This sounded like a nice answer to the problem of detiorating quality. They have done well so far.
Description of Work: I subscribe to the premium cleaning service every other week. Colleen was my contact and she was very professional. I found the service prompt and they did everything they said they would. When I got an onlinie preliminary estimate for the cleaning service the premium service was quoted at between 96 and 116 dollars. When they came out for the actual free estimate the service was of course the 116, however I felt comfortable speaking with the lady who did the estimate and she said that the price could possibly come down and that she would rather price it at the higher quoted rate with the possiblity of it coming down then having to raise the price later on. Fair enough, but I usually find it just as hard to have the service provider lower the price. We'll see. They did offer a lower priced budget cleaning but I wanted to make sure if I was paying a cleaning service the house would be clean therefore I figured I better go with the premium. On to the cleaning, for the first go round I think they did a wonderful job. I really was overall pleased with the service when i arrived home. I like how they can bill straight to your credit card, and they seem to take the quality of their work very seriously. They immediatly followed up with an email asking for a review of the service. They are licensed, insured, and bonded. This makes me feel comfortable. Like I have explained the price is higher than others but the cleaning seems to be of high quality as well. I didn't like being quoted between 96 and 116 and my true estimate being right at the top. (If they want to estimate high rather than low so they don't have to raise the price why not just quote the higher number at first). Really the most important part to me is that the house is clean and they are professional and for that I give them an A +
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Shannon C.
06/2012
5.0
house cleaning
 + -1 more
The cleaning service has been good overall and I would recommend this company. The office calls the day prior to remind me of the visit and confirm the time (which varies, but I have no problem with that as it's always during the work day). The actual cleaners that come also vary, and sometimes the office does not give cleaners unfamiliar with our home some of the details, such as where the hidden key is or to take off shoes. These problems have been corrected swiftly, however. The service rendered, approximately 4 man-hours of cleaning for $80-$100, is a good value. The cleaners do an especially good job on the bathroom and kitchen. I feel the time I save is well worth this expense.
Description of Work: Two Maids and a Mop provide housecleaning services. I have a plan which includes a cleaning every 2 weeks, alternating between a deeper cleaning and a lighter cleaning. Both include vacuuming, and cleaning floors, toilets, showers, tubs and sinks. The deeper cleaning includes more detailed work such as window sills.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Matthew B.
04/2012
5.0
house cleaning
 + -1 more
They always make sure someone is there. They try to send the same people. They do windows. You do not have to worry about them coming. They strive to have good customer satisfaction.
Description of Work: They cleaned my home. They mop, vacuum, and dusting.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jill T.
03/2012
5.0
house cleaning
 + -1 more
I have had several different crews come in and regardless of which crew is here they clean just as well. Their attitudes are good all the time. They even take the time to play with my animals, so I feel very safe with my animals being here, even when I'm not here.
Description of Work: They clean my whole home from top to bottom, from the fans to the baseboards and everything in between.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Beverly J.
03/2012
5.0
house cleaning
 + -1 more
They thoroughly cleaned our house. By that I mean that every thing was dusted, all hard surface floors were swept and mopped, baseboards, cabinets, doors, appliances, etc. were cleaned. They did not cut corners but worked smart and with a definite system. The two ladies arrived on time and worked like tigers the entire time. There was no cell phone drama, no unprofessional behavior. They were very professional yet extremely pleasant. We have pets and they were very pet friendly. The entire company is obsessd by quality (in a good way) and customer service. My husband is as thrilled as I am by their good service. He says not to let anyone else but them clean.
Description of Work: The house was cleaned from top to bottom. Both bath rooms were cleaned. Our tile floors were swept and mopped. The carpets vacuumed. Every thing was dusted, all hard surface floors were swept and mopped, baseboards, cabinets, doors, appliances, etc. were cleaned. They cleaned all appliances and surfaces .... missed nothing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Sharon G.
11/2011
5.0
house cleaning
 + -1 more
I have Two Maids & A Mop at my home first thing on Monday mornings. My husband and I are both retired and are here the majority of the time. It was important to have maids that we felt comfortable with each week cleaning while we were home. As we quickly found out, it has not been a problem. The maids are always very accommodating and are so efficient they just work around us. The maids from Two Maids & A Mop have high standards for cleaning and I appreciate the TLC their cleaning gives my home week after week.
Description of Work: I have used the services of Two Maids & A Mop for nearly 8 months now. I read about this company, their philosophy and the different services that they offered. I began with a Deep Clean and was so impressed with both the quality of the cleaning and the friendly atmosphere created by the maids that I looked no further. I have a weekly cleaning and alternate between the premium and budget cleaning...but even the budget cleaning leaves you with a home that is extremely clean and ready for company! There are other options for services and they will also provide estimates for customized cleaning. The maids are efficient, thorough, and pay attention to detail...and they are a pleasure to have here each week. They are prompt in arriving and get right to work. Bathrooms are sanitized and shine from mirrors to floors. My kitchen counters, sink, appliances and floor could not be cleaner. All furnishings in the other rooms are dust free and mirrors, glass shelves and interior windows are spotless. All carpets are thoroughly vacuumed...with care to move smaller objects and rugs and not just vacuum around them. In their coordinated effort, they finish their tasks at the same time and leave us with a home that is top-notch clean and ready for another week!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Janice M.
11/2011
5.0
house cleaning
 + -1 more
I have been provided with services from 2 Maids for over 4 years. I am elderly and cannot do the deep cleaning on my home that I need. The two ladies come here once every month for two hours, and get all the dust up, clean the floors, deep-clean the kitchen, change the sheets, and usually have time to do something extra. Last week Becky cleaned my large spice cabinet and Jennifer cleaned the l.r. window and blind. When they left, everything was shiny and clean. I couldn't do without 2 Maids.
Description of Work: Clean for two hours once a month. They clean the floors, change sheets on beds, dust, vacuum and mop floors, thoroughly clean kitchen and anything I ask.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124
SHari S.
10/2011
5.0
house cleaning
 + -1 more
Overall, the ladies were wonderful. Our house was extremely clean. Nearer the end, they seemed a little rushed, and left a few things undone in the 2nd bathroom that they did in the 1st. For example, they wiped the mirror lights in the first bathroom, not the second. Same with the wall hanging in the 2nd bathroom. There were a few items like this in the 2nd bathroom and the last bedroom they cleaned. I would suggest making sure that the quality of the service is consistent, start to finish. But, as I said, overall, they were great.
Description of Work: One-time, deep cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
Eddie H.
09/2010
5.0
house cleaning
 + -1 more
I have used Two Maids & A Mop a couple of times. I can honestly say that my experience is well worth writing about. With a family of 2 adults and 3 kids, both my wife and I working full time, and constantly coming and going, it was a godsend to have this company come into my home. I love the fact that they call you the day before to remind you of the appointment and contact you afterwards to follow up. Though the price was a bit higher than I would have liked (and I have used other companies), I am willing to pay for a higher quality company. The cleaners were very polite and professional entering my home, while cleaning and once they were leaving.
Description of Work: I had a general cleaning on a couple occasions. I was able to provide a list of what I wanted them to try and tackle. The majority of my list is usually completed with high quality.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$190
Carol P.
07/2010
1.0
house cleaning
 + -1 more
I would not use them or recommend them to anyone.
Description of Work: They came out to clean the apartment. The place was clean and they promised one and a half days work after and hour and a half they said they were done. They advertise that they do not get paid until they speak to you. They told me to clean my own overnsince it was a self cleaning oven. After they cleaned, I still found dirt in the kitchen from the previous owner, it was dog food.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$125
Sean C.
09/2009
3.0
house cleaning
 + -1 more
First off they claim on their website that they are "innovative" because their maids get paid based on how well you rate your cleaning experience but I was never contacted once to rate them. The deep cleaning went pretty well, but there was very little furniture set up and I wasn't unpacked yet so it was a fairly easy job though they still forgot to dust some things like a couple of sets of blinds. The bimonthly cleanings on the other hand were not very good at all. I keep my house picked up and went through the extra effort of making sure everything was put away neatly so the house was easy to clean each time before they arrived. I was not home at the time but a friend and contractor who was working on the deck said that they were there for well under two hours. It seemed like they did not clean anything that wasn't in plain sight, there were still huge dust b**** under the bed, which is high enough that a simple dust mop could clean under without moving anything, same goes for the couch. They failed to dust any other flat surfaces like windowsills or any moldings or fans. Even things like the TV cabinet were dusted in front of where the TV sat but still covered in dust behind the TV. It appeared to be a very quick once over type cleaning that looked good at first glance but that was it. I will be looking for a new service that is more thorough and professional.
Description of Work: Used this company to do a deep cleaning right after buying and moving into my house, they charged about $275 for the service which took about 4 hours and I was home at the time. About a month later once I got my boxes unpacked and was all moved in I called them again to set up twice monthly cleanings at a cost of $103 per visit. I was not home at the time of these visits and I canceled after the third visit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning
FAQ
Two Maids & A Mop is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Two Maids & A Mop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Two Maids & A Mop offers free project estimates.
Yes, Two Maids & A Mop offers eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.
Two Maids & A Mop offers the following services: Residential & commercial house cleaning.