I don’t know if he put any cleaner on the carpets, I couldn’t see or smell it. They were very fast and it didn’t look any better when they were finished. To me it looks worse than it did in the beginning.
Description of Work: Cleaned the carpets in five rooms, 1800 square feet minus the bathrooms.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from Doodlebuggers Service Network
Member, we have searched our database by address and name, neither one is recorded in our system. If this cleaning was completed under another name or different address, we encourage you to call our office at 850-477-1151 and speak to the operations manager about your service. Currently, Angie’s List is researching this complaint, as we feel it has been wrongly placed on our company reviews. As you can see, there are numerous positive reviews by happy customers and this is simply not something our company is capable of doing. In closing, I want to also point out that we have won the Angie’s List Super Service Award for Carpet Cleaning 2 years in a row and that does not happen by accident. It happens by doing excellent work and giving superior customer service. We look forward to an opportunity to make right what another company has done wrong.
KELLE B.
11/2012
5.0
chimney caps, fireplaces, masonry
+ 1 more
It went very well, no surprises.
Description of Work: Chris from Doodlebuggers showed up on time on a Friday, did a total fireplace inspection inside and out, took pictures inside and out and went on the roof to inspect the cap. He explained what needed to be done on a written invoice. Said they would e-mail me with a repair estimate, which I receive that following Monday. The estimate was complete with before and after photos of work performed elsewhere. They also included photos of my fireplace with arrows showing where damage was and then a complete proposal to repair it all. The estimate was fair for all the work needed so I have signed the contract and look forward to having the work done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Richard Y.
09/2012
5.0
carpet cleaners, chimney repair, fireplaces
+ 1 more
Made an appointment by phone for the cleaning to be done and the scheduler was helpful and professional. The technician arrived on time, performed his work in a efficient and timely manner. He explained how he had treated and removed the two stained areas. The carpet was dry and useable within a couple of hours. The company honored a coupon that they had distributed by mail and we had excellent service at a very good price.
Description of Work: Cleaned and power vacuumed two carpeted areas; Living/Dining room area and family room. Removed stains from two areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Mary I.
07/2012
4.0
air duct cleaning, fireplaces
+ 0 more
Palmer air conditioning came to service our HVAC. He recommended that we have our air ducts cleaned. He scheduled Doodlebuggers to clean the air ducts and replace the air vent registers. We scheduled them to inspect our chimney. We were satisfied with both services.
Description of Work: Air duct cleaning and chimney inspection.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Lori N.
07/2012
1.0
chimney caps, chimney repair, chimney sweep
+ 1 more
Two different company reps had told us our inspection fee would be credited back if they provided the services needed - Karen, when we made the appt and James when he did the quote. It was not listed on the service estimate - so we questioned the credit before work began. Tom said this was not policy and "someone would be fired". Tom was very upset about this and spent much time explaining why they don't refund the inspection fee. In the end, Tom refunded our $95 fee but refused to do the work. Our job would have totaled $1,000. I've never been less impressed with a local business representative.
Description of Work: Called for quote, time/date was set, rep arrived 30 min prior to appt and had inspection completed prior to appt time.
Rating Category
Rating out of 5
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$95
Response from Doodlebuggers Service Network
Customer reported many things about the service they received that did not sound like our system at all. After a further look into the matter via internal resources and documentation it was found that the customer was not being completely honest, did not appreciate our processes and would even allow a good employee who did their job properly to be accused otherwise. After this review customers initial inspection fee was refunded with a letter that we had chosen to refund all their money and have decided not to do business with them. Also sent an email so they would be in the loop. Customer called and wanted to know why we wouldn't do the work. Stated to customer that we were not a fit for each other and if they were as unhappy as they claimed to be with just the inspection that there was no need for going any further. Customer probably isn't used to dealing with companies where principal comes before money. We value our customers and our employees. We have a very systemized process here after 14 years and a very specific training regimen that goes with that system. So when someone calls up out of nowhere and states something that is completely out of the scope of our system it is looked into quickly and efficiently. Everything we do here is documented from the first phone call to the final visit. So there are certain ways to check out someone's story. The story told to us from the customer was found to be incorrect in many important ways and just like we would not condone or support bad behavior from an employee we will not do the same for a customer, even if it means turning down a job no matter how big it may or may not be.
Ronald E.
06/2012
5.0
chimney caps, chimney repair, chimney sweep
+ 1 more
Estimator showed up on time and did a thorough inspection including photos. Received a detailed estimate a few days later. Picked what services I wanted and returned estimate with an appointment time to have work completed. Estimator and his assistant arrived on time and worked a solid 5 hours cleaning and repairing the chimney. Very courteous gentlemen. Great workmanship and no mess left behind.
Description of Work: Estimate appointment and repair and cleaning appointment was on time. Very professional and courteous staff. Chimney had heavy use and had not been cleaned in 20 years. Crown was cracked and repaired as well as installed a very nice chimney cap since we had lost ours during a storm. Two story house with a very steep roof and heavy creosote build up. Will definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Rosalie G.
02/2012
5.0
chimney caps, chimney sweep, fireplaces
+ 1 more
He came out to my in-laws house to inspect their chimney and fireplace. I had also wanted a chimney cap put on to keep the birds out. He came in and did a complete inspection of the firebox and then went on the roof and checked the chimney. He told me what needed to be fixed and then put a cap over the chimney. He then cleaned the firebox and did not make a mess. Very professional. He said that he will send me a detailed report and what needs to be done so my in-laws can have a working fireplace again. I was very satisfied with the work done.
Description of Work: Chimney inspection and cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
SCOTT A.
01/2012
4.0
chimney repair, chimney sweep, fireplaces
+ 1 more
See above-very good price for cleaning and repair.
Description of Work: Inspected fireplace and chimney/swept chimney. Found a problem with fireplace. Took pictures of the problem and sent them to me to explain why I needed a repair. Gave estimate of repair along with pictures. Able to repair chimney in time for christmas as my renter was hoping for.
Everything looks good and they did a good job on the motor. Everything is fine. I would use them again in the future if need be.
Description of Work: I used the services of Doodlebuggers Service Network before Christmas. They repaired some loose bricks that were inside the chimney or inside the fireplace itself. They remolded that and checked the chimney top and gave me a quote on replacing that, but I opted out of doing that part. They cleaned the chimney as well.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Beverly Z.
10/2011
5.0
carpet cleaners
+ -1 more
I have used Doodlebuggers in the past, and they were running a special on carpet cleaning. I had additional areas cleaned, so it was more expensive than the coupon said. They showed up on time, very professional, cleaned the carpet well, and was done in record time. Their services tend to be expensive, but with the coupon it was a good deal. I trust them and would use them whenever I am able.
Description of Work: Cleaned carpet in 5 rooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Elizabeth C.
09/2011
5.0
carpet cleaners
+ -1 more
They did a fine job. I have been using them for a couple of years at the rental property that I have. I use them to clean the carpets between the tenants. They have been fine. They did make an effort and tried to get me in right away. It was during the July 4th weekend and it was between tenants. I just had a last minute small window. But they got me in first thing on July 5th morning. I did not have to make my tenants wait too long to get into the house. So they did make an effort to squeeze me in last minute. As for price and quality I would say they are about average. They don’t have any discounts or coupons or anything like that. I will use them in the future.
Description of Work: I used Doodlebuggers Service Network in the beginning of July to clean all the carpets in the house. I have been using them for a couple of years.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Les A.
08/2011
5.0
carpet cleaners, chimney sweep, fireplaces
+ 1 more
did a great job. very happy with their service and work.
Description of Work: cleaning of the fireplace and replacement of the firebox and chim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Carol W.
07/2011
5.0
air duct cleaning
+ -1 more
This is a condominium with a unit. Their price was excellent but I just decide not to give the number.
Description of Work: Doodlebuggers Service Network came out about two or three weeks ago and cleaned our drier vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chuck R.
07/2011
4.0
carpet cleaners
+ -1 more
Didn't clean as well as the Stanley Steamer that I had used a year ago...left carpets with more water in them than I expected...their vacuum didn't suction it well enough...had to go over it with my shop vacuum to get enough water out of the carpets for the air con and fans to dry the carpets...they didn't steam clean a cloth recliner that I'd asked them to do and were a block away before I realized that they'd not done this...but they didn't charge me for it and I was happy enough to see them leave that I didn't call them back...I do not recommend them and will not use them again.
Description of Work: Steam cleaned four areas of carpets...was supposed to steam clean a material upholstered recliner, but didn't do that....
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$260
Response from Doodlebuggers Service Network
Thank you for your comments listed above about our services. We appreciate all comments good or bad so that we can address them if needed or pass the great review on to the team members that served the customer. In your member comments you stated several comments regarding poor service, no follow through and lack of professionalism from our company. We strive to reach every customer with 100% satisfaction every time and every service. However if 100% satisfaction was not met, then a phone call should have been placed to our company so that we could have addressed your concerns immediately. We, unfortunately, did not receive a phone call from you but only an email from Angieslist.com with your comments. I appreciate your perception about Stanley Steamer as every company has great technicians. My question to you is why would you even consider leaving a company when you were happy with their service? My next question is why were we not given an opportunity to correct the situation if it were so bad? You spent $257.85 of your hard earned money on a service…why would you “throw” that away? Every company deserves the right to correct a perceived mistake. We cannot fix what we are not aware of and making comments 14 days later on a respected nationwide website about poor service is not giving the company the opportunity to correct it. It would leave one to wonder how we have received so many A grades and won the Super Service award for 2010 in the carpet cleaning category but yet have provided you with such sub-par service. As you may recall, your job was scheduled for a regular carpet & upholstery cleaning with light furniture moving per the member. Upon arrival, the member's wife wanted lots of very heavy furniture moved. We did not schedule your technician with a helper for heavy furniture moving based on your conversation when the job was scheduled. To accommodate your request, we drove a helper to your technician and moved other appointments around so we could serve you that same day and accommodate you based on your needs. When the job was completed, including cleaning your recliner, we did a post service walk through with the member's wife. She was not only pleased with our service, she also gave our technicians a $20.00 tip and signed off on our paperwork stating that she was completely satisfied. I would be happy to show that document to any one that requests it. After jumping through all of these hoops to accommodate your requests, you still posted a C for punctuality, D for professionalism, and B for Responsiveness. I hope that in the future whatever new company you choose to hire will accommodate your needs as well as Doodlebuggers Service Network and if there is ever a mistake made you will have the courtesy to call them and let them correct your perceived mistake.
Scotty H.
06/2011
5.0
chimney sweep, fireplaces
+ 0 more
Very professional. Called a day ahead to confirm, showed up on time. Inspected chimney and firebox and recommended cleaning (our original request was for cleaning, but they also do inspection). Cleaning was performed with no mess and a written inspection report was provided. Pricing was exactly what they said it would be.
Description of Work: Chimney inspection, chimney sweep, firebox cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Linda M.
05/2011
5.0
carpet cleaners
+ -1 more
I'm a completely satisfied repeat customer. The ratings section tells it all!!! I've used them since 2007 & can not imagine using another company!!!
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149.85
Jean B.
03/2011
5.0
air duct cleaning
+ -1 more
The job went great. We had purchased the house from an incredible smoker in 2002. I mean, it was so bad you could smell the smoke when you got within 3 feet of the front door (with all the doors and windows closed). We cleaned and painted the house, but still felt as though it had impregnated the ducts. In addition, we had torn up all the tile in the house last summer, and that dust was pulled into the AC unit. I always felt as though, no matter how much I cleaned, the house was always dusty. Therefore, when we decided it was time to replace the AC unit, in December, we would have the ducts cleaned, too. We called Doodlebuggers. They came out, surveyed the system and gave us an estimate. He explained exactly what they would be doing. There was no tap-dancing or hidden costs. We decided to go with it, and scheduled it for December 21 (we wanted it done as close to the replacement of the AC unit as we could get. That way everything would be clean and none of the old dust and junk would be pulled through the new AC). Johnathan and his helper came out on December 21. They were professional, polite, neat, orderly, and friendly. They did a great job! It took them 5 hours to clean all the ducts. I don't know about it being a good price or not. All I can say is I am happy with Doodlebuggers and the job they did. There was no bait and switch advertising, and no hidden costs. I would hire them again and recommend them to other people.
Description of Work: On 12/7/2010 Johnathan came over to the house to give us an estimate of the cost of cleaning our ducts. He was very professional and told us exactly what the needed to do and how much it would cost. The estimate cost $85, but would be applied to the price when the work was actually done. On December 21, Johnathan and his helper came to the house, removed all the vents, and cut a hole in the plentum at the AC unit to enable them to inspect the ductwork and run their brush down to the unit and back to the vents nearby. They cleaned all the ductwork and ran a camera into the ductwork before and after to show us the difference. Then they fogged the ducts with an anti-microbial/biocide to kill any fungus and seal the inside of the ducts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$760
GARY A.
01/2011
5.0
carpet cleaners
+ -1 more
Overall, it was an excellent experience. Doodlebuggers could not clean my carpets as they had an equipment malfunction so they called me and asked if we would like them to recommend another company, Elite Carpet Cleaning Services. They went out of their way to see that I had another reputable company come out. Elite was to come out and they too had an equipment malfunction, so, add Triple A Carpet Cleaning into the mix. Elite teamed up with Triple A and got my carpet cleaned nicely, in a timely manner and for the same price quote as Doodlebuggers initially gave me. Completely satisfied with Doodlebuggers, Elite and Triple A services, and professionalism.
Description of Work: Doodlebuggers customer service reps provided an estimate for me on carpet cleaning and scheduled a date for estimate and cleaning. Prior to their coming out, their equipment malfunctioned and they set us up with an alternate provider, Elite Carpet Cleaning Services. They knew I had taken the day off from work and they went out of their way to get another company to come out. Above and beyond customer service professionalism.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
james F.
12/2010
5.0
carpet cleaners
+ -1 more
I would recommend them to others. They were above average. They are actually a pretty top notch company as far as the customer service is concerned. The only problem that we had was that there were some things that we knew ahead of time. There were some stains which they couldn?t remove. So I was only disappointed about that. They were very responsive.
Description of Work: I used Doodlebuggers Service Network about a month ago and they cleaned all my carpets.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mary B.
12/2010
5.0
carpet cleaners
+ -1 more
They were good at cleaning the carpets. I was pleased with their work. The price was a little higher than their competitors.
Description of Work: They cleaned the carpets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
NANCY H.
11/2010
5.0
carpet cleaners
+ -1 more
They were polite and professional from my initial call for information through completion of the carpet cleaning. I was told the technician would be at my house between 1100 and 1130. He rang the doorbell at 1059 - can't get better than that. He reviewed what I wanted done, discussed the process and gave me a price that I thought was very reasonable. He got started right away and finished in about an hour. I'm very satisfied with the work done and the finished product. I'll definitely call them again if I need anything done in the future.
Description of Work: Cleaned carpet in living room, hall and two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Carol S.
11/2010
4.0
carpet cleaners
+ -1 more
Although I think the price is a bit high especially considering I got a discount, I thought everyone was very professional from the person who took my order to the person, Jonathan, who performed the work. It's too early to tell if the spots on the carpet will reappear, but they were gone & the carpet looked great when Jonathan left. He, as well as those on the phone, was very personable & told me how long to let it dry before moving chairs back onto the carpet. He fluffed it & it sure did look fresh when he was finished. And he finished in the time he said he would.
Description of Work: Cleaned carpets in the entire house
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Earl R.
08/2010
5.0
carpet cleaners, chimney caps, chimney sweep, fireplaces, home inspection
+ 3 more
Excellant and professional...thorough
Description of Work: Chimney inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Beverly Z.
08/2010
3.0
interior painters
+ -1 more
Not the smartest workers in the world, but were ususally there when they said they would be. Went the extras mile to find the cabinets I needed instead of the ones I bought. Seemed like it took a long time, and cost was a little high, but I knew it was done properly and they would still be around if I needed them. They are not a "here today, gone tomorrow" company
Description of Work: removed bath cabinets, treated mold and mildew, reinstalled new cabinets and replaced necessary plumbing. The only problem was the hot and cold water lines were transposed.
There are several stories and they have done well every time.
Description of Work: They have done work for me more than one time. Their follow up is beyond excellent. They have always been on time and on budget. They are very responsive and accommodating when they need to add something to their schedule to care of something urgent that a customer needs done quickly. They get very positive mark for everything they have done for me and my customers.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Carpet Cleaning,
Chimney Sweep,
Chimney Repair,
Chimney Caps,
Air Duct Cleaning,
Dryer Vent Cleaning,
Masonry,
Interior Painting,
Gas Logs,
Home inspection,
Pressure Washing
FAQ
Doodlebuggers Service Network is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Doodlebuggers Service Network accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Doodlebuggers Service Network does not offer free project estimates.
Yes, Doodlebuggers Service Network offers eco-friendly accreditations.
No, Doodlebuggers Service Network does not offer a senior discount.
No, Doodlebuggers Service Network does not offer emergency services.
No, Doodlebuggers Service Network does not offer warranties.
Doodlebuggers Service Network offers the following services: Air duct inspection & cleaning, Duct Sealing and Repair HVAC Hygiene Chimney Inspection, cleaning & repair Full chimney service, water proofing, chimney caps, masonry work, crown repair Dryer vent cleaning and repairs. Mold Inspections and Remediation
Pest Control
Contact information
38 S. Blue Angel Parkway #213, Pensacola, FL 32506