Budget Appliance Repair Of Pensacola Inc

All as agreed

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It was very nice.

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Overall great experience

Called on around noon on a Sat. and a repairman, BJ, was able to come out the same day. Although originally scheduled for sometime between 3 and 5 pm, he called about 3:30 and said that he would call before leaving his previous customer. He called again about 4:45 and said that it would be about 5:15 pm and asked if that was ok. He came right about 5:15 and worked past 6 pm to get the refrigerator working. He diagnosed immediately that the coils were frozen, and then worked to determine why and determined that the defrost mode wasn't properly functioning and that the mother board was the source of the problem. He defrosted the coils and got the refrigerator working well and said it would work fine for a couple of days. He gave me a written estimate of the total cost of parts and labor and tried to find out online if the part was available in town or would have to be ordered. He couldn't get access to the website to determine if it was available and said that it could be installed on Mon. if the part did not have to be ordered. I did not hear back from their office on Mon. and called late Mon. to find out when the repair would be scheduled. BJ returned on Wed. (our requested day) and installed the new mother board. He was professional and provided details on all the work he was doing. He also recommended buying and using a surge protector to prevent future damage to the refrigerator's electronics. My wife and I were both very satisfied with the service we received and benefited from a 10% discount coupon from Angie's List.

My dryer wasn't drying properly & the start button wouldn't work. I thought I'd need a new starter, belt, heating element & cleaning. He said the belt & heating element were fine. He cleaned the dryer, said the vent was too long so cut 3' off, cleaned the line then called Tim Nye, owner, who came over & they switched out the inside starter button. While BJ went to get the needed part, Tim stayed & I told him I wasn't pleased with my dishwasher. He looked at it & showed me where water was accumulating, checked it & said the chopper needed replacement but that piece would have to be ordered. BJ came back, they finished, cleaned up & both were very prompt, courteous, neat & respectful. I'd have them again without hesitation.

They worked out OK. I thought they were good. They got out here quickly and I haven't had any problems with it.

They were pretty efficient. They replaced the parts that really needed to be replaced so they were fair and honest and overall I was pleased with them. I think it was fair price. It was pretty good. I will use them again. I think you should leave people room for improvement. They were here on time.

I wasn't there when they came but the person that was there when I came was very polite, very professional, cleaned up everything, did a really good job, was efficient and came on time.

The service and price were good. The had to order a part but forgot to come back and install it until we called to remind them. After the call they were here the next day.

We have been very pleased and have reccomended them to others. The guys were very polite, prompt and got the job done!

The technician was Tim. He arrived on-time and was curious. My refrigerator had been leaking from the front. Come to find out it was due to a clogged drain line. Tim had to take everything out of the freezer and melt a huge block of ice that had formed on the bottom. He used a steamer, and considering the amount of ice that was melted, I was shocked that he didn't leave a puddle. I think the price was fair for the work done. While he was there, he diagnosed a washer problem that I had for some time for free! The lady on the phone was very pleasant as well.

My GE Dishwasher would not start the wash cycle. It filled with water but did not work. I called Budget Appliance Repair and found out that their serviceman was finishing up a job only a few blocks from my home. He was at my house within 1 hour. My GE Dishwasher is an older model and the motor had locked up. He got the motor to start working again. He also explained that because of the age of the diswasher it could possibly happen again. He quoted the cost of a new motor and also explained that iit might be better to consider a new machine. He was very helpful and informative.

I was pleased with the service. They were professional and honest. The price was reasonable.