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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Septic Systems,

About us

Additional phones - (440) 934-0201, (800) 768-6911, (407) 846-0704, (407) 644-7191. Additional fax - (407) 857-0419. Additional contact names - Naomi Dallob, Rick Arquillon, Daniel Burgos. Additional DBA - Roto-Rooter Group Inc. Additional email - rotorooter.callcenters@rrsc.com.

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, sump pumps, excavating, waterlines, pipework, water heaters, septic tanks & video camera line inspection.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.4140 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
13%
3
4%
2
5%
1
14%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.5
Showing 126-140 of 140 reviews

frankie E.
01/2015
5.0
drain cleaning
  + -1 more
unknown
Description of Work: On a Sunday, they unclogged main drain via roof vent. Very efficient, very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

WILL C.
01/2015
3.0
plumbing
  + -1 more
big mess.
Description of Work: pumped system

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Roto-Rooter Plumbing & Water Cleanup
We would like to learn more about your experience so that we can address and improve in the areas that you have indicated unsatisfactory. Our ultimate goal is to provide our customers with world-class customer service and your feedback is very valuable in helping us achieve this goal. If you could please email the details of your experience to pat.swanson@rrsc.com, I would like to look into this with you further. Sincerely, Pat Swanson Customer Service Manager

James F.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Found a gap over my tub spout and gave me advice to fix it myself. Otherwise, they charge me 270$ more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Irving Y.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Cleared drain line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michele G.
06/2014
5.0
drain cleaning
  + -1 more
unknown
Description of Work: They came same day within hours to clean out the main line clog on my new home. The house had been sitting and this happened the SE weekend I moved in. They were friendly, responsive and helpful! The issue didn't take long to fix and I was back in business the same day. I was pleasantly surprised!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Heather K.
04/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Bob W.
04/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Charles J.
04/2014
4.0
plumbing
  + -1 more
Wen't fine. Did his job.
Description of Work: Replaced Garbage Disposol & Sink faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$449

Peter M.
05/2013
3.0
plumbing
  + -1 more
N/A
Description of Work: My sewer pipe was clogged... Roto Rooter wanted 385. And absurd Amount for the Job to be done.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


John A.
01/2013
1.0
drain cleaning
  + -1 more
dont deal with them
Description of Work: I spent 129.00 for a drain cleaning the guy was in a hurry and I called back beacuse the problem wasnt resolved and had to wait another 15 hours and my house flooded I called several times and the girls acted like they didnt care stay away from these people i would never ever use them again.. the same guy came back to my house and blamed me... I will never use or recomend them to anyone

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$129

Raymond P.
01/2013
1.0
drain cleaning
  + -1 more
unknown
Description of Work: Called Merritt Island Roto Rooter to get help with slow drains and toilets. Office said Dave would call right back. Called back after 4 hrs of waiting. Received a call 2 hrs later. It was Dave calling to say he was OTW. Described problems. He removed a dish cloth from sink drain and declared everything was fixed. $119 for 10 minutes work. Dave said replace "slow" toilets, drains are OK. Dave said if any more problems he would actually snake the drains if we called him back. Next day washing machine backed up into shower and bath tub. Called Roto Rooter. Waited for Dave to call. Finally called after 4-5 hrs but he was in bad cell area said he would call back. No call. Dave showed up next day without calling. Wanted another $119. Agreed to honor $39. Checked drains and said problem was between outside cleanout and sewer main (county). County came out with camera to check lines. Said problem was under slab. I rented electric snake from Home Depot. Cleared problem under slab in an hour.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Jeffrey G.
12/2012
5.0
plumbing
  + -1 more
very well
Description of Work: very prompt, very knowledgeable , very professional. We had no idea what was wrong with our toilet. The man came in flushed it a couple of times, went to his truck, got his drain-snake, and in about 10 mins. opened it. He gave me an information card about some slick stuff Roto-rooter sells to prevent the problem from happening again. If I ever needed a plumber again I would most definitely call them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Brenda S.
04/2012
1.0
drain cleaning
  + -1 more
omve
Description of Work: I called Roto-Rooter to inquire regarding a drain cleanout or main line cleanout...asking for a ball park figure if this was all needed (my washer drain backed up late yesterday, we're on a septic tank and it had been a while since pumping, I actually had Shelley's come pump same day after normal hours, it was pretty full and unfortunately broke the lid, ugh, the men were very nice and worked quickly ). Anyway, I explained to Roto Rooter rep that all sinks, toliets, showers were draining and thought it was most likely a buildup of pet hair, lint, etc from the laundry. She immediately started going thru a spiel that a tech would have to come out to determine what was needed and then give an estimate. She spoke VERY FAST and when I told her I was alittle hard of hearing, asking her to slow down, she YELLED..."ARE YOU ON A SPEAKER PHONE?", which I had switched to because she was loud to begin with. I said yes and asked again whether they had a set price for running the main line from the roof? She said that's not the way they work and was STILL YELLING and quite rude! Well, they certainly will NOT BE GETTING MY BUSINESS....come on, running a main line isn't rocket science, I called half a dozen other local companines and they didn't hesitate to give me an estimate should that be all needed. I have someone coming out soon to do that job. Big corporate companies aren't always the way to go I'm finding out!

Rating CategoryRating out of 5
professionalism
1.0


Michael M.
03/2011
1.0
drain cleaning
  + -1 more
Very badly, see above.
Description of Work: At 3:00 AM, I found that my house plumbing was backing up into both bathrooms. I called Roto-Rooter and asked if they serviced my area. I was told they did, and that a technician would come out between 8:00 AM and 10:00 AM. I got another call at 8:00 AM. I was told that there was a mistake, and that they did not service my area.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0


PAULA S.
10/2006
5.0
drain cleaning, plumbing
  + 0 more
Great.
Description of Work: Unplugged house drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

1404 Gemini Blvd, Orlando, FL 32837

https://www.rotorooter.com/orlando/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Septic Systems,
Sewer Cleaning,
Drain Pipe Installation,
Water Filtration and Softening,
Water Heaters,
Appliance Repair,
Wells and Pumps,
Water & Smoke Damage,
Excavating

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.4 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Roto-Rooter Plumbing & Water Cleanup does not offer free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
No, Roto-Rooter Plumbing & Water Cleanup does not offer a senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential and commercial plumbing & drain cleaning including sewers and drains, faucets, sinks, toilets, showers & tubs, sump pumps, excavating, waterlines, pipework, water heaters, septic tanks & video camera line inspection.

Contact information

1404 Gemini Blvd, Orlando, FL 32837

https://www.rotorooter.com/orlando/

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM