OneRestore

OneRestore was hired to remediate mold in our home. The experience with this company turned out to be a nightmare. The seemingly charismatic fast talking owner, Mike Ferrell has the tendency to tell you everything you want to hear at first, but does not follow through with his actions/services once the contract is signed and work has begun. Check your itemized insurance list, as there are many items/services on ours that were simply not done and crucial to the remediation process. I expected these things to be done, as our insurance certainly paid this company to do them. The most horrible part of my experience with OneRestore/Mike Ferrell was when we realized that workers had STOLEN items out of our home, rummaged through drawers and personal items which left me feeling violated. When I mentioned it to Mike, he added insult to injury by suggesting that my children's friends could have done it. Let me assure you that my children do not have friends over to our home for any reason,ever, and his workers were the only people in my home during that time period. He also suggested it wouldn't be a good idea to report it to the police, and insinuated that there was no proof. The mold was NOT completely gone upon their completion of the job and we've finished it properly ourselves. A larger job worth more money to them was going on at the same time as ours, and we were put on the back burner so to speak many times, which left me unable to return to my home for three months. Carpet cleaning is this company's specialty and they have only recently begun to do mold remediation services. From what I understand, this company is an offshoot of a relative's/Uncles company but please research yourself. I wish I would have thoroughly researched OneRestore before signing anything. Mike Ferrell left his workers, and workers from other companies that HE hired inside of my home unsupervised which is extremely unprofessional and neglectful. It resulted in the loss of some my personal items, and on top of that I was humiliated and treated harshly on more than one occasion when I questioned Mike about what was NOT being done or specifics on my itemized list. Be prepared for excuses, fast talking, bragging and words turned around and projected back at you (manipulation) to make you think he's gone above and beyond when in fact quite the opposite was true. I noticed that some of the other mold remediation reviews, if valid, are positive and seem to have had good experiences with this company. My advice would be to do research on this and other companies and come to your own conclusions. Get more than one estimate, educate yourself about mold remediation and read your itemized insurance list carefully. Of course I cannot recommend this company after what I've been through and I hope that what I've shared helps someone else.

Provider showed up 1 hour late, and had lost all previous papers on our contacts. He would not have been there at all except that I called him when he was late. He knew he had a job in Gainesville but did not know where. He began the job 3 hours after he originally promised. He and quot;finishedand quot; in two hoursand quot;and was then apologetic for the lines not to have gotten cleaner but continued making out the bill. He had looked very closely at the lines before he started the job so I assumed that a person experienced in the work, could tell if it would be successful or not.. As far as I could see, the grout was no cleaner after he finished than before he started. He then informed me that another part of the job involving pressure washer, he could not do becaause of lack of equipment for my two story house. He said I would have to go somewhere else, which I will gladly do.

That went well. They came and did the job. This company did a good job and it was one cleaner who came out to do the work. My husband was here when he did the work. He was very nice, friendly and professional. The cleanup was fine, but in the kitchen we did have to re-clean up after they laid down the seal coating. He did our kitchen, 2 bathrooms, a laundry room, as well as my shower stall. We did contact each other through email and I did not hear back from him right away. I sent him another email about that and he called me and apologized and I understand that could have happened due to a lot of customers.

After buying this Big Deal and receiving word from Mike I notified him that I would be out of the country until after the 10th of December and would contact him when I was ready for the service to be performed. After I returned to my home and the Christmas Holidays with family and then the visit from the flu I did contact him the end of January beginning of February and a date was set up for the cleaning. Brandon was the nice young man that did the cleaning. The following day I noticed several deep swirl-like black marks on the living room carpet so I contacted Mike. There was a little mis-communication between Mike and myself and Brandon ended coming back twice to redo the carpets. The mis-communication was on MY part and I had thought that after I told Mike about the black spots that he was coming out for an inspection when it was Brandon coming out to redo the carpets. All in all I am pleased with One Restore and their very good customer service.

Arrived a bit late (~30 min) and attitude was a bit off... but, overall did excellent work and will use again.

I would not use them again - they seem overwhelmed and unable to do what they need to do for their business. Maybe it's a one-time disaster, but it really was a disaster.

Never got a response from the provider via messages board.

Our carpets were in very good condition, but we just bought the house and wanted them freshened up. I set up the service call with Mike who was very professional. Brandon did the job was very efficient and professional. The carpets freshened up nicely. BUT, it was a very wet/humid weekend and it took a LONG time for our carpets to dry fully. It took several DAYS. I discussed this with Mike and he offered to come out and deodorize the carpets. But they finally dried out and all is well. Next time I will wait for better weather and/or consider a lower water content process (suggested by Mike).

Not good !!! two guys showed up, one used a large round machine to clean (he was learning the business) and the other spent all his time outside having a cigarette. As another person noted, the floors were not swept, corners were not cleaned and the areas that were too small for the large machine to reach were left undone. the excuse was they did not have the right equipment. My floors were left soaking wet and dirty. After they left I had to mop up all of the water and then clean the floors of all the grit. I had also asked for the tile in my master shower to be cleaned, they said they didn't have the right equipment so they picked up the large machine and attempted to clean the walls with that resulting in taking the paint off of the walls near the ceiling and making a big fat mess and never touching the shower floor. WARNING !!!!!!!! I was very disappointed with Angie's List, this company has more that one poor review and yet they still keep them listed as a good resource. I am in need of other handy work on my home but reluctant to use Angie at this point. PS they so called and quot;cleanedand quot; the foyer, hallway, laundry room, kitchen,master bathroom including the shower, and guest bathroom in an hour. That should tell you what kind of job they did.

They knew what they were doing and I was happy with the work. Communication was very poor, I repeatedly had difficulty contacting provider. They often told me they would get back with me, but never called. When I did get it scheduled they were on time and professional.

Job was done well and very professionally.

We had a water problem with mold and they put in a drain about 5"down on two sides of the home to divert the water around to the back. They also removed any mold and walls with mold and replaced them. They also replaced the garage door. The process has taken a couple months. They are not totally done. I will let you know if I am still satisfied in the the next couple of months.

Arrived on time. Explained what he was going to do. Completed the work in about 1.5 hours maybe a little less. Was like night and day after the work was completed. Would definitely recommend and use again. Professional in all respects.

Adam arrived on time. He came in, was very professional, respectful and went right to work. He removed the old broken tiles, sealed the crack in foundation. He cleaned up and left for the night to let foundation seal set overnight. He came back next morning on time and went right to work setting the new tiles in place. He left for a few hours to let the tiles set up. He came back when he said he would and replaced the grout. He cleaned up when he finished and left a very satisfied customer behind when he left. The rates were very reasonable. Thanks Adam. I will definitely use OneRestore again.

I was supposed to have them back by the week before Christmas. I have called numerous times and just the owner saying that he sends the area rugs out and he will look into it. I have never gotten a call back from the owner. I have to be the call initiator. I do not know about the quality of the cleaning as I never got my rugs back.

They steam-cleaned all the carpeted areas of our house, and our tiled foyer, kitchen, large bathroom, and small bathroom. They were right on time, did a FANTASTIC job, and charged a fair, competative price. Even the grout on our tiled floors was sparkling clean. However, the carpet had a 1 foot diameter stained area that showed up the next day. They came back within a week, and cleaned it again, so now it looks great. They also made a 1 foot diameter dead grass spot on our lawn, and it hasn't recovered at all in the last month and a half. But, I'm sure it will grow back when spring returns. Other than that, they did a super job, and I would have them come back again. I'd also recommend them to all my friends.

They were punctual, professional and did a good job. We'd contract them again.

We were called to give us the time the technician would be at our home. The tech was prompt and worked very diligently. The job was finished in a timely manner and the grout and tile looked like new. We have 3 bathrooms that have tile floors and we will be using this vendor again.

The 2 workmen worked their craft like bulls in a china closet, with no regard to the damage being done by their heavy stripping machines to everything vertical, and adjacent to the floor. Briefly, the workers first arrived on Dec. 11, 2013 @ 9AM and left 2 and frac12; hours later @ 11:30 AM, with the floors partially stripped and some damage to doors and cabinets. The reason they gave for leaving was not having the right equipment to finish, and for another scheduled job. My wife and I spent the rest of the day picking sticky gummy balls from the partially stripped floor and our shoes, so as not to track this sticky debris throughout the rest of the house. I took photos of the partially stripped floor and damage to doors and some of the sticky gummy balls displayed on our kitchen table and emailed the photos to Mike Farrell of OneRestore. The next day I phoned Mike to ask why the workers left our home in such disarray, and when they would return to finish the work started. He responded that he didn't want to hear anything more negative, and would reschedule the work for completion on Dec. 17 of the following week. They did arrive @ dusk on Dec. 17, @ 4:45 PM, and worked 5 and frac12; hours till 10:30 PM, and doing some of the work on our front porch under the headlights of their truck. Again, they didn't have the proper equipment to finish, and left @ 10:30 with all floors partially stripped. As a result of our partially stripped floors and home in total disarray, it was a necessary embarrassment to cancel a friends and neighbors Christmas gathering @ our home, scheduled for Dec. 19. Mike said his crew would return Dec. 24 to finish the work, but I did not agree, as our family was arriving from out-of-state to spend the Christmas holidays. OneRestore's third attempt was scheduled for January 7, 2014. The 2 man crew arrived @ 9:30 AM, and asked where the nearest hardware store was so they could get some paint and varnish to repair the door damage. Based on their obvious lack of ability to refinish the floors correctly, I did not trust them to attempt restoring the damaged doors. They worked from 9:30AM to 4 P.M, stripping the floors. During all this time, I remained outdoors, since my emphysema could not tolerate the fumes from the stripping solution. At 4 PM, the workers convinced me they applied a finish coat to the totally stripped and clean floor. I paid them with a check for $418.70. Since the floor finish was wet, I could not inspect the work. I opened the windows to clear the air from the offensive stripping solution fumes, and went out to eat and returned after 9PM. Much to my surprise and disappointment, the floor finish was applied over debris left in the grout, edges and corners of the floors. The bottom line? Our home remains in disarray, as described in the brief summary above.

My experience was positive. My only issue is I had an appointment at 1 o'clock and they called to say it would need to be 3 or 4 instead. They did show up at that time though. They kept me informed which makes it OK since I wasn't kept waiting.

Technician was prompt and personable and the finished job looked excellent, including one piece that hadn't been cleaned in years and was pretty dirty. The microfiber fabric cam out perfectly. The only issue was that he was not adequately prepared to keep the over-spray mopped up off of the wood floor while he was working and had to use all of my available dry towels! Otherwise I am very happy with the work.

Called to schedule job. They said they were busy.. had too much work. I will find a different provider.

I did not like that I had to call him to make an appointment. I thought he would contact us?

Initially it took a while to get connected I think due to the way the Big Deals are handled through Angies List. Once we were contacted by OneRestore everything went very smoothly. The young man performing the work was very professional and personable. He was in and out in about 2 hours and did a very good job. Would recommend these folks to anyone needing their tile and grout cleaned. Thanks OneRestore.

Cleaned tile and grout in 2 bathrooms and front porch. Also, sealed grout. Amazing difference after they were done- looked new!