John "The Greek" Painting

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MET WITH KIRK (SALESMAN) AT THE HOME. HE GAVE US A FORMAL PROPOSAL, WHICH WE ACCEPTED. HE COMMUNICATED WITH ME OFTEN AND PERFORMED THE JOB AS PROMISED AND ON SCHEDULE. EXCELLENT WORKMANSHIP AND PROFESSIONALISM

We have used JtG several times in the past 15 years, both for exterior and interior paint jobs. They have always been very competitive on price and have done an excellent job. So, we went with them when we recently bought an older house. Due to remodeling, it required complete re-painting inside (walls, doors, baseboards, moulding, casing, ceiling, the works) and outside. For some reason, this time, their quote was high, but we did not mind because they have always done such a great job in the past. When the work started, however, we were disappointed. While they are very responsive, punctual and professional; the details were lacking. For instance, inside we requested a satin paint finish and they used an eggshell. We were told this was the same, but it is not, specifically it does not clean as well when removing marks on the walls. They also used the mid-grade product when we had requested the high end label from Benjamin Moore. There were also many places (typically corners where there was casing) where the paint splattered (very fine micro drops) onto the new wood floor. This was not cleaned up, although we requested it be cleaned twice. Outside, they pressure cleaned, patched and then painted and generally did a good job. However, they pressure cleaned two walls of a cottage in the backyard and then did not paint it because they said it was not in the original quote. We thought it was included, and the amount of painting was really quite minimal compared to the entire job. Similarly, there was a small gate in the courtyard which they later said would be an extra $150 to paint which we had thought it was included. I was incredulous and told the salesman that it was silly to tack that amount onto a $10k job, especially given how much business we had given them in the past. He relented and waived the charge, but that indicates to us that their customer service focus has waned. The upshot; I give them the benefit of the doubt that this was not their "A" crew, so the rating is not that low. Given past performance, I think this was just an "off" job. However, in the future, I will spend more time getting competitive offers.

He seemed like a great guy but wasn't as proactive about doing the work. He was also not able to do a knock down ceiling.

The painting company is very professional. They are responsive and punctual. They always do a good job. I have been using him for ten years.

Work began on the committed date and involved 2 days of preparation plus 2 days of actual painting. Prep work included power washing, scraping, and patching various scars and cracks. Painting included all exterior walls, doors, trim, eaves, etc. Quality of both prep work and painting was very thorough, very neatly done, with attention to detail and no mess was left behind. Their price seemed a little on the high side, but the quality was excellent. Only one minor exception: several telephone and TV cables under the eaves on two sides of the house were pulled down during the painting process, and these were not reattached but left dangling. It took two weeks and two phone calls before they returned with a ladder to reattach the pulled wires.

They did an excellent job. They made sure everything was picked up around the house each day when they left. They also made sure we were satisfied with every aspect of their work prior to completion.

THEY DID A GREAT JOB. THEY CLEANED UP AS THEY WENT. THEY DID A VERY NEAT JOB. THEY GOT THE JOB DONE EXACTLY WHEN THEY SAID IT WOULD BE DONE. I WOULD RECOMMEND THEM TO OTHER PEOPLE.