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"We hired Arctic Air to install a new two-stage, 4-ton Trane AC unit along with new R8 ductwork in our home in Sarasota. They arrived on August 1st to begin the installation, and things quickly went downhill. Right from the start, they were disorganized, and after only a couple of hours, I checked on their progress and realized they had not brought the R8 ductwork we had explicitly requested. Instead, they brought cheaper R6 ductwork, which provides inferior insulation. After phone calls with the salesperson and the office manager, they eventually dropped off the correct R8 materials. I should not have had to babysit them to ensure I got the product I agreed to. They finished the job the next day, on August 2nd. The drywall around the new ductwork was completely wrecked. It was so poorly done that air from inside the house was drafting through a hole in one area, and left gouges and holes in other areas. On top of that, the air handler in the garage was sweating so much that water was pooling on the floor beneath it, with condensation beads running down the sides of the unit. I immediately called Arctic Air to report these issues. On August 6th, they sent someone to inspect the job, and the technician confirmed what I already knew: they had done a shoddy job, and there were multiple issues that needed fixing. The next day, August 7th, they sent the original installer back to fix the problems. His fix was to slap some tape over the drafty drywall holes. As for the condensation issue, he told me, "It always sweats like that in a garage. Unsatisfied, I got a few second opinions, and every one of them confirmed the condensation issue was excessive and that the drywall was left in an unacceptable state. These were not minor cosmetic problems they indicated poor craftsmanship and lack of attention to detail. I contacted Arctic Air again, and on August 13th, they sent a technician to add a bit of insulation around the air handler, saying, â Let see if this helps. It did not. The condensation continued, the drywall remained in bad shape, and the ductwork was still subpar. I had to call them back yet again. On August 16th, the operations manager himself came to inspect the job. He admitted that the installation was poorly done and agreed to fix the drywall and the condensation issue. At this point, they also suggested installing a new filter box, something they had not mentioned when they sold us the system. Why was not this brought up during the initial consultation? Additionally, they claimed to address the ductwork issues the county inspector had failed. On August 28th, they returned yet again. This time, they partially fixed the condensation issues about 70% of it was resolved and did an adequate job fixing the drywall. However, the ductwork problems persisted. On September 11th, Arctic Air came to address the ductwork that had failed the county inspection, yet again, but they claimed nothing was wrong and left without fixing anything. The same pattern repeated on October 1st: they showed up to fix the ductwork, again said there was nothing wrong, and left. During this visit, I was told they would work directly with the county inspectors office and handle the situation. It has now been over two weeks, and I have not heard a word from them. To date, the county inspector has visited my home three or four times, and Arctic Air has been here more times than I can count. The entire ordeal has been an absolute nightmare. When you spend $19,000 on a new AC system, you expect the job to be done right the first time, not dragged out over months with countless mistakes and poor workmanship. If I ran my business this way, all my clients would cancel their contracts. I bill my clients a solid hourly rate for my time, maybe I should send Arctic Air an invoice for the endless hours I have spent trying to get them to fix their mistakes"

"Very knowledgeable, neat and all the workers were polite. I would highly recommend this company, had a new installation of an air conditioning unit, we were very pleased. Pricing was excellent also. No one else gives you a 10 year warranty on parts and labor unless you pay additional money."

"Work was completed once correct part was obtained. Only rated a 3 because I do not have a copy of receipt despite multiple requests."

"Excellent service"

"Very professional and courteous. Did exactly what he said he was going to do. The communication was excellent. I highly recommend this company. He also repaired my parents A/C."

"Top notch!!! Quick service, was here and done within an hour of calling. Affordable pricing as well. We could not have ask for a more pleasant experience."

"Excellent company and technician"

"Amazing experience with the Blue Bear team in the recent installation of our HVAC system. From the early decision of whether to replace our old unit, or install a new unit, we were confident of the knowledge and trustworthiness of the service technician Andy. Upon arrival of the crew of installing â mighty men.â Which indeed they were, the job was completed professionally quickly, and all were very friendly and courteous. I canâ t say enough about how well prepared they were. Thank you, Clayton, Jacari, and Sandy. Kudos to their bosses, Brandon and Mike!! You have wonderful employees and that doesnâ t happen often enough. Thank you also for providing us with a generous offer which saved us a lot of dollars. My husband and I would definitely recommend to you this company! They are outstanding in their field, and we have worked with a couple of others. They beat them both!"

"Work was inadequate and caused damage to the garage ceiling after poor install of air handler."

"Very thorough and quick responses."