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Cal's Appliance Repair LLC

Appliance Repair, Appliance Repair - Small

About us

Cal's Appliance Repair, LLC is located in Niceville, FL, and has been providing excellent service with integrity for over 40 years. We understand the repair needs of both homeowners and property managers. We offer: Up front quotes, Nationally certified techs, Prompt, professional & friendly staff, Exact time appointments & Same day service. Our Services Include: Repair and parts for all Major Appliances- Washers, Dryers, Refrigerators, Freezers, Stoves, Ovens, and Ice Machines. Our goal is to provide quality, knowledgeable service delivered promptly at a fair price! Our professional and friendly staff understands your needs and are always happy to serve you. We provide upfront pricing. Give us a call today!

Business highlights

56 years of trusted experience

Services we offer

Appliance repair, parts sales

Services we don't offer

Repair of built-in Sub-Zero type appliances. Appliance Moving. Appliance sales and installation.

Amenities

Warranties
Yes
Senior Discount

$10



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.968 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
3%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 68 reviews

John B.
05/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Becky J.
08/2013
5.0
appliance repair
  + -1 more
I did not use them, so it did not cost me anything. I contacted them, because I have used them before. I would use them again.
Description of Work: Cal's Appliances gave me an estimate on repairing a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Matthew S.
07/2013
5.0
appliance repair
  + -1 more
Very responsive and professional. I'd use them again.
Description of Work: Fixed range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jean B.
07/2013
5.0
appliance repair
  + -1 more
Ordered part but still did not run properly . Came back out and reassesesd problem. Replaced panel and did work after panel replaced.
Description of Work: Fixed wash machine

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Larry B.
05/2013
3.0
appliance repair
  + -1 more
Took three trips to replace motor. Parts had to be ordered from out of state causing several days' delay. Tech was very good and honest. Labor cost high for what was done. Customer service at office could be better.
Description of Work: Replaced motor in dishwasher.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$340

Conni F.
04/2013
5.0
appliance repair
  + -1 more
I had a very positive experience with Cal's Appliance. Everyone was very pleasant and professional, from the contact person on the phone to the repairman. They were able to order the piece and get it installed within two days. Usually when you are given a "window of time" for the repairman to show you are waiting FOREVER, however they were actually early! I was so impressed and will certainly called them again!
Description of Work: My double oven went out and I called Cal's to diagnois the problem and hopefully repair the ovens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

E W.
04/2013
5.0
appliance repair
  + -1 more
They are very efficient at what they do. I got no round around. I got this is the problem. I have been ready to fix it at that time, and they get out here. If I call Sears, I get a reply saying they could be out here in two-and-a-half weeks. Cal’s will get out here the next day. Sears had put me off for weeks every time. I will not hire anybody else to fix my appliances. I have always been happy. They get out here right away. They have always been on time, and the guys are great.
Description of Work: Cal’s Appliances fixed my stove. I also had them fix my dish washer and washing machine. I have a regular service call with them too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Moira L.
03/2013
5.0
appliance repair
  + -1 more
I called Cal's Appliances and they were very very friendly and competent. They were very efficient. I had a problem with the ice-make and it is an older refrigerator. We are going to remodel our kitchen soon so we decided not to fix it. He said it could potentially cause a problem so he wanted to take it out for us. He went above and beyond. They are very very nice. I liked the quality of their work and their quick availability. I would highly recommend them.
Description of Work: Cal's Appliances worked on my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gary M.
03/2013
5.0
appliance repair
  + -1 more
Technician arrived as scheduled, checked new range vent to make sure it would fit properly. He removed old vent, installed new vent & reinstalled cabinet trim. He removed old vent, boxes & scrap trim from house, then thoroughly cleaned the work area. I was impressed by how quickly & efficiently the job was performed.
Description of Work: Removed old range vent & installed new customer supplied range vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114.9

Leslie A.
03/2013
5.0
appliance repair
  + -1 more
Cook top was repaired but initially parts were thought to not be available. After a f/u service call the parts were found to order and the cook top has been repaired and in perfect working condition again.
Description of Work: 2 potentiometer was bad and needed replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann H.
02/2013
5.0
appliance repair
  + -1 more
It's been a while since I used the service, but I do remember that the service man was extremely professional and very personable. I was pleased with the service, and my washing machine is still working perfectly.
Description of Work: Good experience
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Greg H.
12/2012
5.0
appliance repair
  + -1 more
They came the next day from making my initial call. He showed up at the time he said he would and had the jobs completed within about 3 hours. The dishwasher was a little more complicated. A small part from a baby bottle had gotten loose and lodged into the motor--he had to take the whole thing apart to find this. Our ice dispenser was also complicated. It had frozen up on a prior date and I had to thaw it myself. I unfortunately used a blow dryer to help me and I ended up melting some of the parts inside the dispenser. He was able to fix both problems that same day....and 1 1/2 months later, they still are working just fine. The bill was a little high for us, but our dishwasher is a Samsung. This brand is considered "A specialty brand" and cost more money to fix. Oh well, the price to fix was still much cheaper than buying a new dishwasher if this one broke. I would use this company again and would recommend it to my family/friends.
Description of Work: We had 2 services completed. Our dishwasher was making a very bad/loud noise and our ice dispenser on our fridge was broken (I tried to repair it myself).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Matthew B.
10/2012
5.0
appliance repair
  + -1 more
Called Cal's and got a prompt response and convenient estimate that same day from the responding technician. The issue was readily identified and explained in layman's terms. The parts came in as estimated (2 days) and the repairman was on time after he called to confirm we were at home. He performed the work in about 1.5 hours and all seems right again. If the repairs hold; I can't think of anything but praise for Cal's. We'll call them again if we have a repair issue in the future. Had to have them back for same washer 6 months later. Same great service; this time he came and called time of death and advised to to move on - saved us from a costly repair that would have likely been followed by another.
Description of Work: Progressively horrid grinding sound from 6 year old Maytag electric dryer drum and then metal streaks on clothes - permanent more or less.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

David N.
07/2012
5.0
appliance repair
  + -1 more
We have used Cal's for years...since we moved to the area in the mid '80s. Whether it was Cal himself or a younger employee, we have always received polite, professional, thoroughly backed service. This experience was just another example of the company's attitude: The Customer is Always Right. "Ain't that a relief"?
Description of Work: The guys from Cal came the same day that we called. Charles and Richard were punctual, neatly dressed in company shirts, and politely introduced themselves. To save us money on our old microwave they performed some troubleshooting first rather than simply installing the new part my husband had bought on a hunch. Instead another part will be ordered to be installed later. While I had the team in my kitchen, I asked whether they could work on my 20+ year old Whirlpool trash compactor. A $27 part was needed. They offered to install it for $67 and would time the job with the reparation of the microwave. Cal's charged for a single house call, gave us a break down of all costs and offered to have us pay 50% and the remaining when the jobs were completed. Total costs including $85 housecall, troubleshooting both appliances, parts for two appliances, and installation of parts on both machines, was a bit over $300.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Cal's Appliance Repair LLC
Member, Thank you for your feedback! We strive to ensure great customer service skills, tremedous knowledge, and complex training is provided to all our employees from the newest of office personnel to our most "seasoned" technician. Our motto here at Cal's is; "Our Heart Is In Your Home!" It is our goal and our mission to treat our customers as if they are family. When we walk into a home we take on the mindset to treat it as if it was our own. When we meet our customers and their families we treat them as if our own. We thank you for taking the time to provide this important feedback. It is the strength we need to continue providing excellent customer service and the affirmation that our hard work is paying off in the hearts of our customer. Sincerely, The Cal's Appliance Family

Pamela T.
02/2012
5.0
appliance repair
  + -1 more
Called on Monday morning and they sent the technician that afternoon after I got home from work. By scheduling that way I did not have to miss any work. He showed up and trouble shot both problems and had them both back up and running in about an hour. He cleaned his workplace when finished. Price was more than reasonable. I was told the price of the service call right up front when I called. Service call charges are reasonable.
Description of Work: I kept getting an error code on my dryer and the griddle in the center of my island stove would not heat up. This was a double service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129.5

Response from Cal's Appliance Repair LLC
Thank you for the kind words! It was a pleasure serving you. It is always our goal to leave our customer's homes as clean, if not cleaner than before we got there. We feel it is best to disclose all known charges up front so there are no "surprises" later. We appreciate your business! We often joke and say that this is one of the only industries where it is O.K. to tell customers, "Hope we don't see you again so soon." =)

Ferrin T.
01/2012
5.0
appliance repair
  + -1 more
I've used them in the past and I will continue to use them.
Description of Work: They repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Cal's Appliance Repair LLC
Thank you for your loyalty! I have been on staff at Cal's now for quite some time and can still remember when we worked on your washer a couple years back as well. It is always a pleasure hearing from you!

Mark T.
12/2011
5.0
appliance repair
  + -1 more
This install was from an older cooktop to a newer model. The cabinet hole had to be resized and shims had to be fashioned into an irregularly cut hole. It took them extra time but did not charge extra for the work.
Description of Work: Jenn-Aire gas cooktop installation to include resize of cabinet mount.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Cal's Appliance Repair LLC
I think the technicians that installed your cooktop still talk about trying to shim it in place. They remember it being challenging but rewarding as well. We use a flat-rate pricing system here at Cal's so you know the total cost of the install or repair up front even it requires extra work or effort from our technicians. We feel that to be the fairest way to treat our customers -- the way we ourselves would want to be treated. Thank you again for your business!!

Stanley D.
09/2011
5.0
appliance repair
  + -1 more
Went very well. Cal's responded within 2 hours of my call, and quickly diagnosed the problem. The were able to make temporary repairs that enabled us to continue use of the refrigerator. They ordered a replacement circuit board via a laptopcomputer while still at our residence, and came back in two days to complete the replacement of the defective circuit board. No muss, no fuss. Just good professional work.
Description of Work: Our seven year old Whirlpool refrigerator was not maintaining a cold-enough temperature. Cal's determined that the coils were frozen in a solid block of ice due to an automatic defrost system failure. They force-defrosted the coils with steam, and this allowed us to continule use of the refrigerator until a replacement circuit board could be obtained. Two days later Cal's replaced the circuit board, and operation to date has been normal. We would not hesitate to recommend Cal's Appliance in the future. Stan Davis

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$262

Response from Cal's Appliance Repair LLC
I remember taking your call that morning and trying to fit your refrigerator repair into the schedule. I was happy to be able to move it all around to get a technician to your home so quickly. That is very important when someone could potentially lose hundreds of dollars worth of food. We have trained our technicans, if they are able, to leave the refrigerator in working order if we have to order parts and return. It does take a little extra time and effort to defrost the coils twice but that is exactly what we would want someone to do for our families. We thank you again for you kind and encouraging words. It was our pleasure!

watson W.
08/2011
5.0
appliance repair
  + -1 more
Cal's Appliances does great work, absolute finest I have ever had.
Description of Work: Cal's Appliances worked on my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Cal's Appliance Repair LLC
Thank you for your compliment. I was thrilled that your appliance protection company chose us to do the work. It was a pleasure meeting you.

Becky J.
07/2011
5.0
appliance repair
  + -1 more
The new replacement compressor fan was noisy, but they quickly ordered a new one and replaced it and the new fan is perfect. The icemaker valve went bad and they replaced that cheerfully and at no additional cost. The estimate and warranty service was exactly as explained and they were very responsive to call back and make sure I was happy with their service. I do not hesitate to recommend Cal's.
Description of Work: They replaced the compressor fan and an icemaker valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Cal's Appliance Repair LLC
Thank you for your faith in recommending us to others. We will make sure to take care of anyone you recommend with the same integrity and honesty. I remember when you called back and that universal fan we installed was making that weird noise. I was more than happy to replace it with the model specific fan quickly. I know I wouldn't have been able to live with that noise for very long myself. It was a pleasure repairing your refrigerator. Thank you again for your business!!

John B.
09/2010
5.0
appliance repair
  + -1 more
Service technician arrived on time as scheduled. Identified the problem and installed the new circuit board. He ordered a new evaporator fan motor and replaced it three days later as scheduled. He was very professional and knowledgeable.
Description of Work: Replaced circuit board and evaporator fan motor on my side-by-side refrigerator/freezer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Cal's Appliance Repair LLC
What a breath of fresh air it is to hear that our standard of professionalism and technical knowledge is noticed. We work really hard to keep our technicians trained and up to date with the quickly changing appliance industry. It seems in these days we are working on computers more than appliances and we all know how frustrating working on computers can be. But our technicians make it their own personal goal to stay knowledgeable and trained with the latest the indusry throws at them. Thank you again for taking the time let us know how we are doing.!

richard H.
06/2010
5.0
appliance repair
  + -1 more
Prompt, courteous and did what they said they would do
Description of Work: Repaired a Kenmore stove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Cal's Appliance Repair LLC
Thank you for your compliments. We strive to always do what we said we would do. Our creed here at Cal's is to always "Under Promise and Over Deliver!" We want to make sure that we never promise what we cannot do. I also wanted to thank you for your continued loyalty to our services. I know we have done work on other properties that you have as well. Thank you again for your business!!

Cody & Monica V.
11/2009
5.0
appliance repair
  + -1 more
Technician arrived early, worked very quickly/efficiently, was very personable, honest and respectful; *Professional attitude *Military discount *Punctual *Efficient --Will definitely call again for our next appliance repair! We are a military family preparing to relocate, and we'll most likely have to find renters for our home....these are the guys I will call if/when my renters have appliance trouble.
Description of Work: Repaired refrigerator; removed/cleaned and re-installed necessary parts

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Cal's Appliance Repair LLC
Thank you for the awesome review!! We love our military members and could not do what we do here in Northwest Florida if you did not do what you do all over the world. We thank you for YOUR service to protect our families' freedoms as we try to make sure OUR service is top notch for yours. Thank you again for your comments!!

Don B.
11/2009
5.0
appliance repair, small appliance repair
  + 0 more
Great company! Ben give me great advice as to some of the problems wrong with my washer and even talked me though taking it apart. He discribed the companies rates in detail and talk me though the process of what his repair guy would do. I thought the washing machine had a bad timer and was ready to buy a $76 part! If I never talked to Ben I would have paid somebody between $150-$200 to pull out a baby sock suck in the pump. I mean this guy helped my trouble shoot !! As long as I live in Fort Walton Beach I will use this company for all my appilance needs! The other guys companies in the area I call almost made me feel like I was bothering them. Any time a service company saves you money they are the real deal! DB- Fort walton beach
Description of Work: Clogged pump on washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cal's Appliance Repair LLC
Hey I remember your call. I remember being able to give you the knowledge you needed to troubleshoot the pesky washer during our conversation. I was extremely happy when you called me back and let me know it fixed the problem. It always is a joy to hear that our efforts here do not go unnoticed and that we are able to help people save money. It is all in a days work, my friend. Please don't hesitate to call when you need advice. If we can help you over the phone we will. If we can't, we'll make sure to get a technician to your home that can help you from there. Thank you again for your continued business!! -- BEN

Elizabeth A.
07/2008
5.0
appliance repair
  + -1 more
He came and fixed the shorted wire and then a week later he came back out-didn't charge me a trip fee at all, and fixed the handle for free. We had just moved from Tampa and didn't know who to call or anything. He was great.
Description of Work: The dishwasher was shorted out and you could smell the burning and the latch wouldn't close the dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Cal's Appliance Repair LLC
Thank you for a great review! It is always great to be able to meet customers new to the area and are able to represent this community well. We look forward to serving your family for years to come. Thank you again for your business!!
    • 1
    • 2(current)
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Contact information

123 Partin Dr N, Niceville, FL 32578

http://www.calsappliances.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

Cal's Appliance Repair LLC is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 12:00 PM

Cal's Appliance Repair LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Cal's Appliance Repair LLC does not offer free project estimates.
Yes, Cal's Appliance Repair LLC offers eco-friendly accreditations.
No, Cal's Appliance Repair LLC does not offer a senior discount.
No, Cal's Appliance Repair LLC does not offer emergency services.
Yes, Cal's Appliance Repair LLC offers warranties.
Cal's Appliance Repair LLC offers the following services: Appliance repair, parts sales
Repair of built-in Sub-Zero type appliances. Appliance Moving. Appliance sales and installation.

Contact information

123 Partin Dr N, Niceville, FL 32578

http://www.calsappliances.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 12:00 PM