Pure Air

Overall I was very pleased. The workmanship was excellent. It was done quickly and neatly. The workers were very pleasant and professional. When they left they took all the old equipment and scrap material with them. If it were not for one issue of not replacing an existing copper line that had a kink in it (as promised by the salesman), I would have given them an "A" on Quality. The system is operating fine with the existing kink but I would have felt better had it been replaced. I still would use them again in spite of this issue.

Excellent, quick, painless, on time

Mike Elkins, the sales manager, evaluated our home and our needs. He discussed our options and made some good suggestions; along with providing us a competitive quote. The install was well done by Erick and Moe and completed on the day promised. Mike, Tiffany, Jeff and Scott answered some questions and responded quickly for some minor adjustments.

Excellent... Great customer service and communication! Our Technician, Scott, was fast, professional, friendly and helpful. Job was done as scheduled, quickly and neatly. Both communication and service gets an A+++ from us. Thank you, we will definitely do business with you again!

Removing the old ductwork was very labor intensive being they had to cut it into pieces in order to remove it. It was the original hard metal ductwork from 1973. It was extremely inefficient and had to be replaced. The employees were very professional and very good at what they were doing. Everyone I dealt with went out of their way to make sure all of my questions and concerns were addressed. The new system has been working very well with better air flow and I am anticipating lower electric bills. Another big advantage to using Pure Air and a Trane unit is it has a lifetime warranty which is transferable when we sell this house.

It is refreshing to see a hands on owner that works to assure that his clients are happy with their installation. I have been very pleased with the staff starting with Mike Elkins (sales) to the technicians (installers). The end result was a professional installation and a very pleased client. Having dealt with 6 or 7 a/c vendors in the Naples area for my condo, I can say with a high degree of confidence that in every measure from ethics, competence, commitment and quality, Pure Air Conditioning is number 1...by a very large margin.

Very smooth all work competed on time and cleaned up and remove all the old equipment.

Went extremely well. All employees were neat, knowledgeable and professional. I would highly recommend this company to anyone. They worked around my schedule even Saturday and finished entire job in less than 3 days. Great price for the work done. Couldn't ask for anything more.

Pure Air was a delight to work with. Michael was great at accessing my needs and walking me through the process. The installers did amazing work and thoroughly thought through the install process to make sure the job was done right. I cannot recommend Pure Air enough.

Not very good, they what they call cleaned the Ducts, but there is more dust coming now than before. They did not use the suction machine to clean it.

horrible. was told it would take 4-6 hours to do it right. workers only there 45 minutes. left the place a mess (would think a cleaning service would leave the place clean). had to hire cleaning service to clean up (at my tenants expense). did not speak English. would never hire this company to do any work ever again.

All he was interested in was selling me a new system. His prices where almost double from the other ones I received

Technicians showed up on time and performed the work. They were courteous and professional.

Beware of these guys.. He was removed from Angie's list once. I'm not sure why he is back again. Him back on Agie's with an "A" rating makes me question the whole process. I had a brand new Trane unit put in by Pure Air. I hired these guys because the flyer delivered to my home said, "#1 ON ANGIE'S LIST." The guy who came to my house, Novie, told me that there is a leak and it would cost me between $1600 to $2K to fix it. He offered me a very sweet deal, which included 1 yr labor and 3 yrs of extended warranty. He made it even sweeter by offering to install it unit next day. The catch, I had to pay a non-refundable $3500 on the spot (I should have smelled how rotten this deal was.) I signed the contract as it was very hot and I was made believe that I would be stupid if I pass up on this best deal in town. I called another installer the next day and was told they could do it at least $1K less than I had paid. I was taken advantage of the situation. I ended up talking to the owner Micheal Crothers who must be the meanest bully in the business world. He cursed me out over the phone and basically told me to go f**k myself (please read my Yelp review.) Fast forward to April. The new unit stopped cooling off. I called the company and was told I was on their "DO NOT SERVICE" list and told me to find some else. I didn't think much of it. Called a guy who didn't want to do anything as I was still supposed to be covered under warranty. However, he added Freon and things were fine until this Nov. Same thing happened again. Called them back, was told the same thing; "WE DON'T SERVICE YOU." Contacted couple of other companies and they all verified that the condenser coil has been leaking from the time it was installed, I contacted Trane directly and unfortunately they referred me back to the installer. I'm looking into other options as it's a breach of contract. I have always supported local business, but not anymore after the experience I had with this guy.

Arrived on time with a call to let me know when they would be there. Provided service as expected.

Pure Air spent the time to do a thorough inspection of the house and submitted a proposal for the necessary work with recommended options. I had multiple bids for the work but Pure Air was the company I went with for a number of reasons.The initial contact was with Michael Elkins the Sales Manager who walked me through he proposal. There was no pressure or a heavy sales pitch. He told me what to expect concerning the installation and we scheduled a date. The installation team showed up and upon closer inspection we needed to adjust a few items to accommodate the system with what I had planned to do in the future. The team led by Cesar could not have been more helpful in determining the best way to layout the air conditioning system for the optimum results. My experience with air conditioning companies over the years has not been worth mentioning with two exceptions. Pure Air is one of the exceptions. I would recommend this company to anyone who is tired of false claims and hidden fees.They stand behind their work and go the extra mile for the best results for the customer. I just retired from being the Director of Operations for the U.S. Open Golf Championship for 23 years and I would take this company on the road if I were still involved with the Open. You won't be disappointed with their service Frank Bussey

Very well. Great serviceman and very through. Scheduler was very easy to work with. I would use them again.

I was very satisfied the the installation process. I have since had a situation arise where I needed a service call this December.......turns out that the common drain line was clogged and backed up. The float switch did its job by shutting the system down and prevented a water overflow. The owner of PureAir personally responded to my call within 1/2 hour and diagnosed and corrected the problem.

The job was performed by Cesar and Felquin with special professional care "above and beyond call of duty" as every part was cleaned. Both were polite and Cesar in particular provided extra care and explained every aspect of the job to me. I really appreciate their courtesy and care and would always hire them again.

They did a wonderful job. They were prompt, clean, cleaned up after themselves, and did not try to upcharge me. I was very pleased; I felt very comfortable with them in my house.

Horribly. Two years ago I needed a new A/C in our condo, which is only occupied during high season (three-four per year.) I engaged Pure Air, and installed a new Rheem system for a total cost of $5000. The unit had a five year parts and one year labor warranty, and the purchase included a three-year maintenance agreement (which stated "Never a service call charge.") Last weekend, the unit froze up and ice was present all over the filter. A repairman came out and found the freon two pounds low. He thawed out the unit (with our hair dryer, I might add - he didn't bring one) and replaced the freon. We arranged for Pure Air to come back early this week to search for a freon leak, which they found. This is where it got nasty. They gave us an estimate of approximately $900 in labor and materials to cover the service call, the thawing out, the freon replacement, and the replacement of the evaporator coil (the site of the leak.) Pure Air is no longer installing Rheem units, because according to them, Rheem began making their evaporator coils in China and the problem was due to poor manufacturing processes in that country. (FYI, Rheem is currently facing a class action suit by customers who had the same problem as us - it's being alleged that Rheem knew of the problem and continued to sell the units.) Mike was a very nasty man who has no empathy for homeowners who less than two years ago spent $5000 with his company for a new A/C unit. He demanded we pay the original service call, and all labor and freon costs for replacing the unit. He maintains the $900 charge for all of this is a discounted price - I maintain it can't be. My wife and I both spoke at length with him and got nowhere. He basically wanted the customer to eat all the losses to keep himself whole. He was nasty and belligerent with my wife, and with me also. We offered to split the cost of installing the new part with him, but he thought that idea was absurd. In the end, we hung up on each other with us refusing to pay him anything. I am amazed because Pure Air has such a good rating here on Angie's List. But... anyone can have a good rating when everything is going swell. It's when problem like these pop up that people and companies show their true colors. Pure Air has certainly shown us theirs. Buyer, beware.

Novie was very professional and did a great job cleaning the unit. He was thorough and very pleasant to deal with.

The Guys were there right on time, kept me abreast of their progress through each step, explained everything in detail along the way. One of the reasons I chose Pure Air was of all the providers I had come out, they were the most thorough. I had a check list of things that needed to be upgraded based on the size of the new system and my own research and they were the only ones who pointed out the exact upgrades that were going to be needed to properly install the new system.

Mike and his team from the Pure Air did excellent job for me. I got a new AC without leaving Michigan! Mike coordinated all work for my at the job site, including a crane (the AC was installed on the 2 nd floor roof). We communicated well by phones, texts or emails. All process including final work was documented by the smart phone camera. All work at the site was done in 6 hrs. I`m extremely satisfied that I hired the Pure Air for this job. Last week I was in Naples again. The AC works with no problems. A technician from the company came to see if I`m happy and comfortable with the new programmable thermostat which can by controlled through Internet. Exceptional service! Thank you. Greg G.

Showed up late w/o complete unit. Arrived late following day and began cleaning unit on premises. Had agreed with Mike that unit would be cleaned faster and better in shop. Cost was over 30% higher than estimate. This was for my girlfriends condo, and I was looking for someone to replace my entire system. Obviously I will go elsewhere.