Pure Air

Technician replaced capacitor in outside AC unit . Then charged me $235 for the new capacitor. i looked online for similar spec capacitors found at least a dozen priced $10 to $20 I talked to service manager he told me $235 was in line with industry standards .we will no longer recommend or do business with this ac company

After failing to come to a resolution for an issue with my AC handler unit that Pure Air installed and maintained, the owner cancelled my service agreement with them and refused in writing to return two years prepaid maintenance agreement payment out of spite. This is not a company that cares about customers or has any business ethics. I would never use nor recommend them to anyone.

Technician (Gus Lanfranchi) replaced capacitor within 15 minutes. In his notes he mentioned AC unit looked new and home office should check warranty on parts. Pure Air charged me $235 for a new capacitor. I found 8-10 capacitors of the same specifications on the internet ranging from $10-20. I called and talked to the manager, Roger Gatenby. He said it wasn't worth the time to do the paperwork involved in getting a refund for the capacitor from the manufacturer. I think he was reticent to claim $235 for a $10-20 part from the manufacturer. I will no longer do business with this company.

Excellent work. Got a call less than 30 min after I requested a quote. Technician showed up a few hours later - super fast. Good, efficient, and clean work. Would have been perfect if he had worn a mask - I did :). Definitely considering them for an annual service contract.

Went very well. Great company that is fast, professional, and courteous. This is my preferred AC company moving forward.

I did not hire Pure Air as their bid for the service was 100% or more than the bids I received from three other contractors. When I advised Pure Air that I was rejecting their offer and using another contractor recommended by Angie's List, I received a very insulting e-mail stating I was an "idiot" among other offensive comments.

My experience with Michael Elkins, Sales Manager, was very informative, positive and convinced me to hire Pure Air over competitors' proposals. He arranged for financing and an install date without undo delay The installers arrived at the designated time and removed the existing system replacing it with the Trane system in about four hours. They were very professional, polite and cleaned up all debris outside and inside, tested the system and instructed on the new digital thermostat. Within a couple of days I noticed there was water in the lower drip pan which was very unusual. I called Pure Air Service and a technician was dispatched right a way. He could not identify what the cause was stating the it was very unusual suggesting that if it continued to call. It continued and another service tech arrived and thought it might be caused by condensation on the interior coil which was not draining. He applied some insulation in areas that he felt were causing the problem. Subsequently another Tech was sent a day or two later to apply additional insulation. The condition continued and I was directed to speak with the Service Manager Roger who was very sympathetic to what I was experiencing and said that they would do whatever it took to correct the condition. He recommended a replacement coil and drip pan which he ordered. Tech Hunter Blake arrived prepared to replace the coil and pan stating that he believed any replacement would only duplicate parts that already existed and had doubts that it would correct the condition. However he proceeded to prepare the unit for the new coil and in doing so discovered the drain connection was not fitted properly during the original install. Hunter explained that the fitting was loose and showed me where moisture had collected around the opening. He replaced the fitting with a better one and securely tightened it. That seems to have solved the problem. In summary the original install while satisfactory had one loose connection that three prior service calls could not find until Hunter Blake thankfully discovered it in the process of replacing the coil. While this matter was very frustrating, I commend the response I received and attention to the problem that the service department provided and the sincere attempts at addressing it without delay. It is comforting to know that Pure Air is ready and able to respond to any issue with the AC unit in a prompt and professional manner. The system appears to be operating now as expected. Of course there was no charge for any of these calls since the system is under warranty.

They are excellent and reliable. They communicate with us well when our service is due and we would highly recommend them.

Replaced my HVAC system at my Fort Myers home at a cost of over $6000. Replaced the system in April 2019. In early July 2019 the pan which the unit sits on was overflowing with water. They “Cleaned out pthe condensation line and reset the overflow safety shut off regular which did not work and was installed incorrectly. Here we are in September and the pan is full of water and the shut off valve again didn’t work. They apologized again and are sending a maintenance person who is late to fix the issue. Never had this issue with the prior unit..I would not buy anything from pure air and in fact I am returning to my former HVAC company for ongoing maintenance.

Aweful. The coils were never cleaned. This is a five year old unit that I hav3 had to replace the pan that was cracked during installation and a new motor two or three years after owner. Now I need a new drain pipe which I was quoted almost 900 dollars for. “Mike” the owner said you think I am government subsidized I can’t help you. How about offering a payment p,an mike the owner. I paid 5000 $ for the unit and 900 for a motor and three hundred for a new pan so mike the owner how about working with your customers. He hung up on me twice and could not believe the way he was acting was the owner. One of his maintenance workers pulled the drain up outside and ever since then I have had problems. He canceled my maintenance agreement and is charging me for any work he has done under the agreement. Cost if servic3 over the years 7700$

Estimate was way higher than other estimates for the same size unit.

The tech was very personable & performed his job in a timely manner

Andy the technician was on time, courteous and professional. He found the problem and quickly fixed it.

Pure Air installed a new air conditioner in early 2016 and maintained the system for 2 years. Our pan overflowed in October 2018, the system was designed to give a warning and shut down. This did not happen~~causing major water damage. After a supervisor came to the house we were told the system had not been set up correctly. A mold mediator was called due to the damage, discovered that the ducting had been improperly installed. There was ducting that had not been connected, laying over beams in the attic, with no saddles leaving the ducting laying on the insulation. Previous air conditioners were left in the attic. HVAC Engineer report was done to find damage and necessary repair. The cost to replace and properly duct the home was over $9500. This was not covered by insurance and Pure Air will not handle payment. Damage and Temporary housing for mold and water damage is now over $100,000.00. After Pure Air's initial visit for the pan, no phone calls would be returned. Warning~ Warning I am willing to provide the HVAC Engineer Report with pictures.

I called to set up an appointment for a system tune up, promoted on Angie's List for $ 59.00. Was told that I am not eligible for this promo; it is for new customers only! I was their customer 2 years ago and had not used them since,still, it does not matter. Well, I am definitely NOT their customer now.

We received our $400 Visa card in the mail from trane recently. The installation went very smoothly and we are very happy with our new system.

All went well arrived on time done in a day'

They never called back even though I told them Trane told me to call and I was leaving town on the 24. I had another company come today and was told the Coil will need to be replaced it leaked all the Freon. I want everybody to know Trane now uses aluminum for the Freon lines the joints are factory done do not hold and leak all Freon out. Several People have new Trane AC they cost more than twice the other AC’s in two years the Coils have defects and leak. It needs replacing and the Labor is over $1200 that the Customer must pay. Trane knows they have a problem no AC should defect in 2 years and leak Freon into the atmosphere. There should be a recall they know the problem is very common. Don’t recommend Trane.

Everything went exceptional with replacement. Problem is with warranty inspection. Set up visit with 2 hour window. They notified me 2 hours after window to say running late. I had already called office and they gave me runaround. Scheduled second visit with guaranteed 1 hour window. Called after window and they again gave me runaround. Still have not heard and nearing 2nd hour I would recommend them for equipment, installation and price but follow up service sucks. Office staff only offered excuses and no apology. If you want entire package find another company.

Michael and his crew did an excellent work on our Ac, we had a mild infestation after hurricane Irma and they service our Ac promptly. I was very satisfied with their professionalism and knowledge. Thank you so much I would definitely recommend them to friends and friends, as I already did :)👍👍

Prompt arrival, services were completed quickly and efficiently.

Price was fair, salesperson was both professional and informative without being pushy. The installers were prompt, fast, clean and also professional. I would highly recommend them and would definitely use them again.

I didn't use Mike for the job but our conversation was fantastic, his detailed explanation of what happens was terrific. Should I/we have a need with another house in Florida, I would and have maintained his info in my file.

Showed up on time. Performed required services in a professional manner.

Wonderful experience working with PureAir Conditioning and Michael Elkins. We replaced our old dog of an AC system with a new Trane system and the Pure Air team also replaced all our duct work at the same time. Very responsive and customer focused. I would recommend Pure Air Conditioning to anyone.