Get matched with top heating and air conditioning pros in Myakka City, FL

"My review has not appeared on the Performance Air primary site which consists of positive reviews, so I'll try to replicate here. I've also contacted the BBB. Company ads indicate "service 24/7" which is misleading. Yes, you can speak w/ someone at the company, but they can't or won't send a tech 24/7. Our a/c went out Sat evening, 9/16, and they said someone would be out Tues, 9/20. When I said that won't work they scheduled us for the next day, Sunday, between 10a and 2p. Needless to say they didn't show. I called dispatch to see when someone would arrive and was told the tech was delayed on another job. Finally about 5:30p I was told "you're not on the schedule." A wasted day in the heat when I could have called someone else. Our Trane unit (bought from Performance) is less than 8 years old and is maintained only by Performance Air via a service contract. The company is eager for us to replace the unit. When Trane and other brands are properly maintained they typically last much longer than 8 years. The company overcharges on parts, which I've called them out on and had the price reduced (check the records if they'll let you...you have our permission.) Hughes Gulfport FL"

"Jim was knowledgeable regarding our HVAC replacement and provided reasonable alternatives to our existing AC. The team that install was efficient and was able to get it done in half day. Have had no issues since the new install"

"Great, Anthony actually knew what he was talking. Thank you once again"

"Very thorough, honest and fair. Techs are courteous and friendly."

"Very Well. Fast, efficient, as promised. Good communication."

"Absolutely appalled by the unprofessional manner of this company. We called this company as a second opinion for an issue with our AC. After the first quote we had a general idea of the issue but being naive to this matter we thought it best to get a second opinion. The technician- ISMEAL SAMANO- absolutely tried to take advantage of the fact that only myself was here (female,29) and not my husband. After getting the feeling this was happening - I followed my gut and called my husband to have him speak with the tech directly (all of which was on speaker, I was able to hear everything). This tech spoke of many issues - suggested a whole new AC UNIT, and then casually let my husband know he would be "rinsing off the coil, probably won't do much, but may help for now". At the time of payment, I received a total of $221.30. The original price of the quote was $89. Confused I asked the technician to please explain the additional cost. He seemed lost.. Could only say that "I normally HAVE to charge close to $300 for that rinse service, I dont feel comfortable doing to that you. So I charged you the least I could." - Which was around $130.00 for a rinse... of our water. I made sure to ask if this was proper procedure for their technicians to performs tasks on a unit that cost money to the homeowners, without their knowledge. No reply. Before the technician left, my husband and I made sure to ask what exactly that rinse did, are we able to run the unit now at least? This technician told us yes. Although the technician from days prior from COOL TODAY made sure to tell us to try to leave it off as much as possible due to overheating. Scared of what can happen in that instance I made sure to be clear to ask this technician again that it is safe to keep on. He said yes again, just as the unit shut off and can very audibly hear it attempting to kick back on (causing it to overheat). I pointed this out to him and he attempted to say it was because our thermostat was set to that temperature, that is why it cut off. I immediately went to set it lower to show him that is not the case, that it won't kick back on and stay. But instead, this technician absolutely knew we were skeptical of him and his request for payment and that his "rinse" for $130 did absolutely nothing. He nearly ran out the door. After going through all of this I attempted right away to call customer service to inquire if this is proper procedure for their technicians to do this without homeowner approval. Her response was "No, but it sounds like there may have been things said I don't know about, so wait for 12 hours and well get back to you". Absolutely appalled. I greatly pride myself on my involvement with my community and close-knit relationship with my mom groups online. I am happy I am at least able to spread this awareness so all my other Mama's can avoid being targeted by despicable company. Be safe and aware Mama's, ladies, and everyone without proper knowledge!"

"They did an awesome job. I would recommend their services."

"Very happy with the results!"

"I took a 2006 dodge ram 2500 diesel into have the Air Conditioner looked at and was quoted a $980.00 to repair. Not knowing anything about New Hope I specifically asked if she was qualified to repair AC systems and her answer was absolutely. Unfortunately I quickly learned that not only was she totally lost, according to her comments was even watching you tube videos because she was having problems with the repair. From the onset it appeared that there was a lot of drama surrounding the shop like "I have a blown o-ring in my ac compressor" to "your truck is difficult to work on" thus delaying my repair. I was very clear to Hope that I need my truck on the road due to being a state nuisance alligator trapper and being on call for Florida Fish and Wildlife. The initial repair took over 5 days while I listened to various excuses about the various control boxes doors that were broken. It was like she worked on one door at a time per day and it was always "I have to order another door" so needless to say replacement of the 5 doors and five days plus the time to get the evaporator replaced ended up in my truck being down for a good period of time causing not only a loss of time I lost income from trapping which she cared absolutely nothing about. Instead of drilling out the broken bolt in my center console like a professional would do she just simply pried it up until it pulled through and damaged the console then had the audacity to blame it on me and my truck when the damaging tools were in her hands. The first repair cost was up to over $1,400.00 to replace the evaporator and the doors in the control box she replaced one at a time and seemed to have trouble finding replacement parts for which was far over the original $980.00 estimate. Approximately one week later the AC system failed again and she was to investigate again which took an additional three days to fix. Upon arrival the second time I was told that I had to move my truck and trailer to not block the road. Where I was instructed to park there was no room so I took the trailer home dropped it and returned hot and sweaty. She immediately started barking at me because I didn't follow her instructions and continued after I explained why I just took the trailer home and dropped it she became irrational. She accused my of wearing my feelings on my shirt sleeve and my emotions on my face "I was hot and sweaty from no AC" and stated if I wanted a ******* contest I came to the right place. My comment "I guess I am you huckleberry" if you want a ******* contest game on because I was the one that paid you to fix my AC. I am a 59 year old man that has been around the automotive industry since the age of 13 and I have never been treated with such rudeness and unprofessional actions by any mechanic man or woman. According to her, this time it was a blown hose that she found after her snap on tool truck vendor showed her how to read her snap on Freon leak detection unit. Qualified I think not! If someone is watching you tube videos and having vendors teach them how to read their own testing equipment something is very wrong. The second repair she admitted to having the snap on tool truck man teach her how to read her equipment and after more you tube videos it was discovered "according to her" that a weird hose was blown. Not only did she not know what the hose was, she was unable to get it disconnected from the dryer. after complaining about rusted fittings which was totally false she ended up replacing the dryer and the hose according to her at the cost again of over $400.00 because she said she could not get them apart. Not once did she ever show me any of the parts she replaced for the additional $500.00 her general attitude was just horrible because I didn't take her garbage and how she was addressing me, I am the paying customer. Now for the fun part! after all is said and done at a cost of over $1,900.00 the radio that was working when I took the truck into the shop is now dead. All it does is tell the time and the volume only goes to #1 with no sound. So after a total 8 days down, putting up with her unprofessional attitude or in her words "a ******* contest" not mine and $1,900.00 out of pocket now the radio that no longer works I am only left with one thought. I wouldn't trust this repair shop to work on a roller skate. Very unprofessional, to much drama in the shop, and way short on knowledge they profess to have. I would never recommend New Hope Auto to ANYONE! After looking at the receipt for the doors she replaced, she said she sent a $135.00 Door kit back because of price and re-ordered it from doorman products however she charged me for the dealer version. Guess you cant trust much of what she is said there, I now wonder if the hose was really replaced being was really blown, I didn't see it and it was certainly not offered up. She also charged me for the accumulator she replaced because she said she wasn't strong enough to separate from the hose. Sad that people have to put up with this type of service! and get yelled at to boot plus additional damage they do to other items in the truck!"