Miami Water Heater

We hired Miami Water Heater to replace and install a tankless water heater shortly after purchasing a 2.5 bath, 2-story townhome. We found the company through Angie's List. Miami Water Heater recommended that we purchase a specific water heater, sold us the water heater, and installed it. They told us that water heater would last about 3-5 years. The heater failed within a 1.5 years. When the heater failed, we called Miami Water Heater, who suggested that we contact the manufacturer to see if it was covered under the manufacturer's warrantee. The manufacturer, American Heat, told us that the unit Miami Water Heater had sold us was too small for our home, and was meant only for single story, 1 bathroom home, and as such, was excluded from the warranty. When we followed up with Miami Water Heater to tell them that they sold us the wrong unit, they claimed that they'd been installing the smaller unit in 2+ bathroom houses for years without any issues, and that, in any event, they didn't install American Heat products anymore due to poor quality. When we asked for them to make an accommodation for us and either repair or replace the defective unit due to their mistake, they told us we were out of luck. They were not willing to make any type of accommodation and would not even admit to their mistake. Thankfully, American Heat stood behind their product and replaced the improper unit for the $50 cost differential between the smaller unit and the correct unit, rather than making us purchase a new $500 water heater out of pocket. They also told us that Miami Water Heater should have recommended the installation of a $20 pre-sediment filter that would increase the lifespan of the unit. In the end, we had to pay $370 to another company to install the new unit and filter, plus the $50 we spent on the replacement unit. So ultimately we paid a total of $420 to fix Miami Water Heater's mistake. Miami Water Heater is an untrustworthy, unprofessional, and unreliable company. They were quick to shift blame to the manufacturer and claimed - after the fact, of course - that they sold us a product that they believed to be of inferior quality, and rather than working with us to rectify the issue, they wrefused to accept responsibility for selling us the wrong-sized unit for our new home. Thankfully, the manufacturer, American Heat, acted in a professional manner and worked quickly to rectify the installer's mistake, even though they were under no obligation to do so.

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I called for some general information about tankless water heaters, and Jorge, who answered the phone, was incredibly generous with his time and provided some valuable information. He was knowledgable and professional, and when i need my water heater serviced in the future, I will be calling Miami Water Heater and asking for Jorge specifically. Thank you Jorge!

My wife and I contacted them on the phone and they provided details and prices of the different options. Their response was courteous, professional and thorough. I did not feel pressured to decide for the most expensive or least expensive option but rather what suited my needs which was the Solar heating system. They came over to evaluate the system and confirmed the options and prices available. Once I decided to go with the Solar system and we agreed on time for them to come, they came promptly and did the repairs and replacement in a very professional way, when they finished they told me what to expect and the system so far is working as expected.

well I called them and they send someone the following morning very prompt and then told me I needed a new heater , not sure if I was surprised, did not really do much in the way of checking, so my husband confirmed it had been giving us some trouble so we agreed, already had heater in stock so the following day 2 gentleman came over again promptly at specified time, and my husband stayed home to monitor and he this time, the heater was connected properly, and not like the previous one, we used a friend of a friend , so far so good, one thing I did ask first guy that came out if rebates were possible and was told only if you go from electric to gas not gas to gas, I checked with our gas co and I was eligible for rebate, so ALWAYS CHECK

The company was punctual and professional.

Instead - they sent me to Home Depot to by the parts for $45. I admit I was a bit hesitant to do it my self. But the gentleman, knew that I had already taken the water heater apart to "re-set" the thermostate several times. Replacing the thermostat was not much more difficult then re-setting it. They did offer to do it but told me he would feel guilty taking my money when he knew I could do it.

We came home from the holiday weekend to see our 15 yr. old Water Heater leaking. I spent the next morning researching and calling a few places. At 11:30am I decided to give the business to Miami Water Heater. By 2:30pm, they were at my house installing the new Water Heater. They were very professional, efficient and did a great job.