My name is Peter Masi. I am a native South Floridian and founder, owner and operator of Greenstar Landscaping and Irrigation Co. I am a licensed irrigation contractor with over 40 years of experience in the landscaping and irrigation industry.
Greenstar Irrigation specializes in maintaining and repairing irrigation systems of all types and sizes. Our 7 point irrigation tune-up, diagnostic and service call is offered at $49.95. Your preliminary Inspection, Diagnostic and Service Call is FREE with any repair over $250.00. Our extensive experience in the industry allows us to diagnose and repair sprinkler systems quickly and cost effectively. We can improve the efficiency of your irrigation system and are dedicated to water conservation. WE DO NOT INSTALL NEW IRRIGATION SYSTEMS.
Greenstar Irrigation has the most member reviews and highest overall grade in our category. We have been Super Service Award Winners every year since 2013.
Peter was very nice but ultimately we chose another company to do the service.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$249
Response from Greenstar Landscaping & Irrigation
Thank you for sharing your experience with Greenstar, even if it did not come to fruition. We look forward to the possibility of doing work for you in the future. Thank you again.
Cary B.
12/2014
2.0
irrigation systems
+ -1 more
they did not show the first day - I got a call that something changed and could they come tomorrow. I had taken off to be there but said yes. next day no show no call - I contacted them and they apologized and wanted to reschedule again but two strikes and you are out with me. they might be a perfectly good company and this could be a fluke but no show no call is unacceptable in my book,
Description of Work: scheduled to do a sprinkler system check and then estimate whatever other work needed to be done
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$60
Response from Greenstar Landscaping & Irrigation
Thank you for sharing your experience with Greenstar Landscaping. I am sorry that this was your take away from our correspondence. Please allow me to address your review. It is not true to state that we did not show up the first day. We contacted you earlier in the day to see if it was possible to reschedule the appointment. You agreed to a reschedule the following day at 11 AM, and while I appreciate your willingness to reschedule, you were not obligated to say yes to the reschedule and had you not, I would have found a way to keep the original appointment. When scheduling, we always allow for a one hour block of time, just to ensure that regardless of traffic hindrances and the like, that we still arrive within the hour. On the Friday preceding the holiday week, the date the appointment was rescheduled for, we had a few hours of unexpected torrential downpours. The weather had thrown off my entire schedule and put my crew behind since early morning. In retrospect, I should have called/emailed you earlier that morning but was hoping that the weather would clear up, as it often does in Miami, and then I would proceed to your property as planned to perform the tune-up and diagnostic. Just after 11:30 AM, you were in contact with us via email, asking of our whereabouts. We responded promptly, apologizing for not giving you a heads up earlier but explaining how we were hoping the weather would clear up because an irrigation tune-up cannot be done properly or accurately in the rain. So, while I share in your frustration with the situation, your review does not accurately reflect what had occurred. As I stated to you in my apology email, if you have a change of heart now, or in the future, feel free to call on us anytime. Thank you in advance for your understanding. Thank you, Peter Masi, President
Juan E.
12/2014
5.0
irrigation systems
+ -1 more
Excellent service, very professional and punctual with his appointments. Office staff making the calls is responsive and respectful as well.. Would highly recommend George to anyone needing sprinkler system installation/improvements. Very happy with the results.
Description of Work: changed sprinkler system and installed new rain sensor,replaced and installed new heads, nozzles, new planter bed irrigation, pretty much everything was changed or improved.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Greenstar Landscaping & Irrigation
Thank you so much for sharing your experience with Greenstar Landscaping. Thank you for mentioning the professionalism of myself and my staff, from my crew to my office manager. We take the utmost pride in providing a painless customer experience from start to finish. Thank you for the opportunity to put over 30 years experience to work for you, I am thrilled to read that your experience was a good one. I look forward to continuing our business relationship in the future.
albano, C.
12/2014
5.0
irrigation systems, wells
+ 0 more
Peter came to the house, reviewed my entire irrigation system and my well pump. He explained everything that needed improving and upgrading. He sent his crew the following morning and they worked incredibly hard for 3 days to get the job done! Everyone on the crew was polite and respectful. The job regarding the pump was very challenging because they had difficulty finding the well head and they had to remove part of my pavers , but in the end the job was completed the pavers were reset and everything is working perfectly! I would highly recommend this company. They have fair prices, quality workmanship, and polite professional attitudes!
Description of Work: Revamped and upgraded my irrigation system and replaced my well pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Zilkia R.
11/2014
3.0
irrigation systems
+ -1 more
They came out to do the service when it was pouring rain and very late in the evening - it was dark. They did not do the service. I tried to reach them to reschedule but they never called me back.
Description of Work: Big Deal for $49 Comprehensive Sprinkler Tune-Up, also needed an estimate on repair of system.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$49.99
Digna B.
11/2014
5.0
tree service
+ -1 more
It went very well. They arrived on time and discussed with me exactly what they were going to do with each tree. They were very safety conscious wearing safety gear and ropes. They gave me advice on the continued care of my trees and left my back yard in pristine condition. All of the trimmings were stacked and ready for county pick-up as we had agreed. Overall it was a really good experience. I highly recommend their services and will use them again as needed.
Description of Work: Trimmed and thinned 2 oaks and an avocado tree as well as a few overgrown branches from my neighbor hedges which were hanging over my yard and surrounding an electric line which powers the street light.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Greenstar Landscaping & Irrigation
I appreciate you taking the time to write this review of Greenstar Landscaping and sharing your experience. I am happy to see that it was a positive one. Being fully licensed and insured, we make sure that everything is done the right way, the professional way and do our best to leave the area cleaner than we found it. Thank you for your business and I look forward to being of service in the future. All the best, Peter Masi
Gustav M.
11/2014
5.0
landscaping, lawn service, tree service
+ 1 more
Greenstar does good reliable landscape work. This is my second time using them for tree removal and trimming work. Peter saved me from some poor decisions and gave good advice for hedges that would work in the yard. Will continue to use in the future.
Description of Work: Tree removal and landscape maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Greenstar Landscaping & Irrigation
Dear Valued Client, Thank you for sharing your experience(s) with Greenstar Landscaping. I am thrilled that we have been able to be of service to you in so many ways at this point. I have worked very hard for the past 30 years building long term relationships with clients and I am happy to continue our business relationship. You both have been wonderful to work for and with. Thank you again. Regards, Peter Masi
Laurentiu B.
10/2014
5.0
irrigation systems
+ -1 more
They were professional, they did not disturb my other system that mist the mosquito killing substance. They were in time. No complaints. On a contrary. Congratulations to the workers and the management.
Description of Work: Part of the two times a year review of the irrigation in place, they do an inspection to make sure the system function as designed. They found several problems such as some areas receiving too much and some too little water as well as some broken elements. The part that could be fixed, they fixed them for free, the parts that were in need for adjustment they did that for free, and thew things that needed to be moved or replaced they did it with a 25% discount which was great. The execution was flawless, in time and as said in the plan. I know they will come back.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Response from Greenstar Landscaping & Irrigation
Dear Valued Client, I appreciate you taking the time to write this review of Greenstar Landscaping and sharing your experience. I am happy to see that it was an extremely positive one. We strive to exceed initial expectations and every member of our team (from office personnel to the crew) is expected to treat our clients with the respect and courtesy they deserve, for without clients – there would be no Greenstar! That is not lost on us and I am happy to see that you felt the effects of it. We will see you soon. Thank you very much for the review. Best, Peter Masi
TANIA M.
10/2014
5.0
tree service
+ -1 more
When I called this company in September, Peter immediately came out and gave us an estimate for the job which involved pruning 4 mango trees, a large litchi tree and a smaller longan tree. We scheduled the job for the month of October (some of my trees still had mangoes in them so we wanted to wait a month). The crew came out last week and did a great job, they were very careful and conscientiously pruned the trees so that they would not have the butchered appearance which had occurred in the past with other companies. I definitely recommend Greenstar and would use this company in the future.
Description of Work: They came out to prune 6 fruit trees on my property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Greenstar Landscaping & Irrigation
Thank you very much for sharing your experience with Greenstar Landscaping. I appreciate that you noted the care in which we prune and trim the trees. I also want to thank you for your patience as we worked to set up an appointment that was agreeable to all involved. I am happy the mangoes did not go to waste and that your trees look beautiful for the holidays. It was wonderful working with you and I hope we can be of service to you again in the future.
Richard L.
10/2014
5.0
irrigation systems
+ -1 more
Great! I called Greenstar because my sprinkler system would not turn off. There was a problem with the timer (it wouldn't shut off). I called Peter, he came out and shut the timer off. He sent his guys out the next day and replaced the timer.
Description of Work: Replaced the timer on my sprinkler system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Greenstar Landscaping & Irrigation
Thank you so much for your review. We do our best to tend to all unexpected situations in a timely manner, especially in an emergency. I am happy that we were able to get you squared away ASAP. Thank you for sharing. Best Regards, Peter Masi
Teresita B.
10/2014
1.0
irrigation systems
+ -1 more
They did the tune up, then recommended more sprinkler heads for an additional fee. I said okay. While installing the new sprinkler heads they messed up my pump. They offered to fix what they messed up for an additional $300.00 to $500.00 fee with out knowing exactly what was wrong. Also one of the new sprinklers in the back yard only works with the front yard sprinklers. I would definitely not use them again or recommend them to anyone in the future.
Description of Work: $32 for Sprinkler Tune-up and Inspection
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$32
Response from Greenstar Landscaping & Irrigation
Thank you for sharing your experience with Greenstar Landscaping. I must begin by stating that despite what is mentioned above, the tune-up you are referring to was not an Angie's List Storefront purchase, it was a Living Social Voucher for $24.00. In fact, with regard to the visit in question, you hadn't contacted us through Angie's List at all. In addition to that, the date you listed is also incorrect. We were not at your property in October 2013. The tune-up you are referring to occurred on May 8th, 2014, which is the only time we have been to your residence. As you mentioned, we came to the property and performed the tune-up and diagnostic and recommended some additional items, which you authorized. It is unfortunate that your system lost prime at the same time that the new heads were being installed, however, it is nothing more than coincidence. It is typical for a very old system to lose prime. Seeing as the heads were being installed on the ‘out’ flow of the pump, there is no possible way that this had a negative impact on the system. In reference to the additional money mentioned, we provided you both an oral and written estimate on what it may take to make the necessary repairs, however, we were unable to provide an exact estimate until the pipes and the accompanying components were unearthed, exposed and could be inspected. In reference to one of the newly installed heads running off a different zone – seeing as all the zones run consecutively, it is irrelevant which zone this head is connected to. When installing new heads we always try to attach the additional heads to zones that can provide the necessary gallons per minute. Finally, in addition to all of this, you never paid for services rendered. Your account is currently over 180 days past due.
Luis B.
10/2014
5.0
landscaping, lawn treatment, tree service
+ 1 more
Everything went fine. Pete came by a couple of times to make sure that the new, small plants were getting enough water. He even came by when we were away to water. Pete is very professional and he works as if it was his own yard.
Description of Work: Landscape the front and the back of the house with new plants and shrubs. Cut trees in the back to make them look better. Fertilize/mulch/cleaned areas of new plants.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Greenstar Landscaping & Irrigation
I appreciate you sharing your experience with Greenstar Landscaping. Once a client has made such a commitment to their property, I feel compelled to check in for the next so many weeks to ensure everything is becoming established as it should be. Thank you for the kind words, I do my best. It was a pleasure working with you and your wife to find the perfect plants for your yard! Regards, Peter Masi
Dan M.
10/2014
4.0
irrigation systems
+ -1 more
He came out to do an audit or look at the system but his recommendation was like thousands of dollar of repair and I just fell little with what I have. He did what he did and he was not trying to up sell me. He told me that his recommendation was to rip up the whole system for the whole new one in. I have brought him out there to tweak couple of things or replace couple of sprinkler head but he was interested in redoing the whole system which I wasn't prepared to pay for. So I just thank him for the assessment and I'll do it myself. I'll just fix couple of things. I was thinking he was going to offer me something reasonable. However, the guy was professional, timely and thorough but he didn't do much work. He just looked at the system and gave me a quote to do more work.
Description of Work: I've used the big deal of Greenstar Landscaping Irrigation & Tree Service.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$32
Response from Greenstar Landscaping & Irrigation
First, let me thank you for sharing your experience with Greenstar Landscaping. While I am sorry that you found the prices provided to be unreasonable, I am appreciative of you mentioning I was not trying to up-sell you. My job is to get your system fully functional in the proper way and I provided my professional recommendations based on what I saw. Although our business relationship has been short, I am hopeful we will be offered another chance to gain you as a client and put our 30+ years experience to work for you. Thank you again.
Paul Z.
10/2014
5.0
irrigation systems
+ -1 more
The work turned out fine. They did a good job. I asked them to do a whole of bunch of different things and they did everything like they were supposed to.
Description of Work: I used the services of Greenstar Landscaping Irrigation and Tree Service. They repaired a sprinkler pump, they adjusted a sprinkler line and did some irrigation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Greenstar Landscaping & Irrigation
Thank you very much for sharing your experience with Greenstar Landscaping. We do our best to stay as close to the original proposal as possible, for the last thing we want is to have a client surprised by the final invoice. I am happy that we were able to be of service to you and look forward to continuing business in the future. Thank you again.
Ana Z.
10/2014
5.0
irrigation systems
+ -1 more
The inspection was helpful. He was extremely knowledgable and very professional.
Description of Work: Inspect Sprinkler System
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$32
Response from Greenstar Landscaping & Irrigation
Thank you for sharing your experience with Greenstar Landscaping. I am please to see it was a positive one. Please call on us in the future.
Glenn S.
10/2014
1.0
irrigation systems
+ -1 more
Called them to look at my sprinkler system that needed extensive work on a very large property. A young girl called back and tried to sell me a $32.00 diagnostic tune-up. I told them I wasn't interested in a tune up but was interested in an estimate for a large repair or replacement. She didn't care and simply hung up on me. Evidently if you don't give them the $32.00 up front they are not interested. I'm not in the habit of paying someone for the priviledge of doing business. Anytime we get work done we get at least three estimates before deciding. Not the way I do business.
Description of Work: Nothing. They wanted money first.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
Response from Greenstar Landscaping & Irrigation
Dear Valued Angie's List Customer, Thank you for sharing your experience with Greenstar Landscaping. First, I would like to address the D given for Responsiveness. You called, left a message and received a return call within a few hours. Regarding the F given for Professionalism and your overall experience, I sincerely apologize for any miscommunication that may have occurred, however, the conversation went as follows: I asked what service you were calling regarding, which you told me was for an extensive irrigation repair and/or possible re-do, then I took your contact information and availability. I then informed you that seeing as you are an Angie's List member, we could offer you the discounted rate of $32.00 for the Inspection, Tune-Up, Diagnostic and Service Call (regular price: $49.95 for non Angie's List members). Seeing as most customers are not able to correctly diagnose the problem and are not able to articulate exactly what their system is in need of, by performing the 7-Point Inspection and Diagnostic, we are able to determine what to include in the proposal to get your system fully functional and operating properly. Then we supply you the proposal. We do not push or sell anything, we strictly offer our services. In the midst of this portion of the conversation, you told me that you were not willing to pay for 'an estimate', to which I explained we do not charge for an estimate, we charge for an Irrigation Tune-Up, Diagnostic and Service Call and you told me you were not interested. I kindly said 'Thank you. Bye' and, seeing that the conversation was over, it was my understanding that we both hung up. We care about all our clients/potential clients from the moment they make the call and/or send the first email. This is clearly and overwhelmingly expressed in our hundreds of reviews from extremely satisfied customers.
tanya B.
09/2014
5.0
landscaping, irrigation systems
+ 0 more
Came to inspect remnants of exisitng sprinkler system; quickly I decided that I liked Will's expertise (although he's no longer w/the company) and that it was time to take the plunge on getting a proper functional sprinkler system going, plus re-sod after a year of home repairs. Peter came out to inspect, evaluate, determine what sod would work vs. what I was asking for, and figure out the right layout. Has been working like a charm ever since. And on a routine post-work inspection, he determined that my puppy had chewed to death 2 of the sprinkler heads, he replaced them right away rather than waiting for a second visit.
Description of Work: i bought the tuneup special and stayed for the whole irrigation/resodding process! Peter knows his stuff, is responsive and helpful in teaching a rookie like me how to do what needs to be done. Def. recommend.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Greenstar Landscaping & Irrigation
Dear Valued Client, I appreciate you sharing your experience with Greenstar Landscaping and I am certainly pleased to read that you have had several wonderful experiences with us. I will always install whatever type of plant/sod my client wants, however, prior to doing so I use my 30+ year’s industry experience to recommend items that may work better with what is available (sun/shade/etc) and we go from there. I am happy we were able to find the perfect sod for your yard (and the perfect mower!). Hopefully the puppy is out of the teething stage now, but if not, you know who to call. Thank you again. Peter Masi
Victor C.
09/2014
3.0
irrigation systems
+ -1 more
I wasn't happy with the Deal. It seemed like this was really just a sales pitch. They did not do anything.
Description of Work: I purchased a sprinkler tune-up deal.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$29
Response from Greenstar Landscaping & Irrigation
I am sorry that you were unhappy with your Big Deal purchase, however, we provided you with all the services that were related to this deal in a timely and professional manner. After completing the diagnostic we then provided you with a detailed estimate. Hundreds of other satisfied Angie's List members find this Big Deal to be an extremely great value and are pleased with the quality, knowledge and professionalism of our firm. Thank you, Peter Masi President, Greenstar Landscaping Co.
sharon H.
09/2014
5.0
irrigation systems, tree service
+ 0 more
called the owner came out within a set appointment slot, and spent time scoping the work, thoroughly. Irrigation work, was my main issue, which essentially was a complete new system based on the amount of heads and relocation work necessary. Had done a new driveway and pool deck and destroyed the old system, left sleeves for the contractor and he used them. He however is a perfectionist, and relocated basically every head and double and triple checked to ensure full coverage. Guys did an walk thru and demonstration, were courteous, cleaned up and i highly recommend this company. Liked them so much i will use them for my tree trimming work. Felt the prices were in line, and actually a great value for the service provided and professionalism. No games no up charges no gimmick, just a good job. First experience on Angies (A Home Run).
Description of Work: Bid irrigation and tree trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Greenstar Landscaping & Irrigation
Thank you very much for sharing your experience with Greenstar Landscaping. Thank you for mentioning the set appointment slot, for we do our best to set appointments within a 1 hour time frame so as not to potentially waste a clients entire day waiting around. We take pride in every facet of our work and I am glad to see you noticed. I will be sure to pass your kind words along to the crew. We are happy to have been on service to you and hope to continue to be in the future. Thank you, Peter
JACQUELINE G.
09/2014
5.0
landscaping, irrigation systems, hardscaping
+ 1 more
What a WONDERFUL experience it was to encounter Peter Masi and his staff. I was certain that our sprinkler system had to be overhauled due to damage done during the installation of pavers. It seemed as though the workers who installed the pavers took great pains to destroy every single pipe in the sprinkler system. After inspecting the conditions Peter was very forth coming about the cost to install a new system and explained that the paver company had really done us a disservice by not allowing the system to be updated while the ground had been prepared for the pavers. His provided several options during the inspection with an attempt to not incur further costs and also not to disturb the new pavers. After considering the cost of a new system we opted to simple cap off the pump and plant more drought resistant ground cover. Peter provided that service with speed and efficiency ? leaving the area cleaner than it was beforehand. The service was done for a VERY reasonable price and he even waived the $35 fee for the original inspection. It was truly refreshing to have such a direct and honest interaction with a company. I highly recommend Greenstar Landscaping and would not hesitate to use them in the future.
Description of Work: Inspect existing sprinkler system/cap off pump and power and remove all waste material.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Greenstar Landscaping & Irrigation
Thank you so much for sharing your experience with Greenstar Landscaping. We try very hard to show that our clients are not just a number, and providing options to come to a resolution that fits each clients particular needs is one of the ways we do this. I am happy that even though we did not repair your irrigation system that we were able to be of service to you and your property. Please keep us in mind for the future. Thank you. Sincerely, Peter Masi
Amber I.
09/2014
4.0
landscaping, irrigation systems
+ 0 more
I wrote to Greenstar via their website contact form, this past Saturday afternoon. A few hours later I received a reply from Peter Masi (President) saying that his office manager would call me Monday morning. It is now Monday evening and I did not hear from them all day. My project was time-sensitive and I needed to make a decision as fast as possible. Over the weekend I sent several emails to Angie's List providers on Saturday and was able to have two other landscapers come see my home on Sunday and provide me with quotes by that evening. Understandably many providers will have different schedules and not be able to respond to such a fast deadline. I appreciated a fast original response, and was disappointed that I did not at least hear from this company's manager as promised.
Description of Work: Replied to my email.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
Yes, I recommend this pro
Response from Greenstar Landscaping & Irrigation
I regret to hear that you were unhappy about one of the aspects of the service you received. Once my manager saw your initial email the following morning, she checked the call log and found that she had transposed two digits of your phone number and therefore, left a message for the wrong party. In less than 24 hours, once the error was realized, she called you multiple times and emailed you in hopes of apologizing and also to explain the situation as well. Even though we have lost you as a potential customer, it is important that our customers know that they are not just a number to us and that calls are returned when they say they will be. I apologize again for any inconvenience this may have caused you.
Sarah C.
09/2014
5.0
irrigation systems
+ -1 more
Peter was punctual and professional when he came to do the quote. So was Marisa who booked the appointment. We were a little worried when Peter didn't do the work himself after he gave the quote however the 3 guys who repaired the system did a good job and were thorough.
Description of Work: Repaired existing irrigation service and added more heads to ensure coverage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Greenstar Landscaping & Irrigation
Thank you for taking the time to share your experience with Greenstar Landscaping and I am happy to read that it was a wonderful one from start to finish. While I make the initial assessment and create a proposal, I make certain that my crew is able to go above and beyond to complete the task at hand but also rectify issues that may arise prior to job completion. Thank you again and I look forward to working with you in the future. Regards, Peter Masi
Evelyn G.
08/2014
3.0
landscaping, lawn service, tree service
+ 1 more
Overpriced by a large amount compared to certified competitors
Description of Work: Tree removal and planting
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$5,000
Response from Greenstar Landscaping & Irrigation
After reading and reviewing your account and experience with Greenstar Landscaping on both Yelp and Angie's list, I have to say that from the few negative reviews I have ever received, yours has impacted me in such an emotional and personal way, nearly bringing me to tears. Your opinion, recollection, and how you describe your experience with Greenstar Landscaping is so far off the experience I had with you it is as if you had this experience with somebody else. Let me start by saying my experience with you was excellent. You were very kind and courteous and showed an extreme amount of gratitude and thanks for the wonderful job we did for you. So, to receive a review like this, with an F in professionalism, really caught me off guard. There was never a dispute or question on what exactly needed to be done. You were furnished a detailed, written proposal from the very beginning, in which you gladly signed and accepted. The job was completed 100% as stated in the detailed contract. There was not one item left undone that we had agreed upon either orally or in writing. There may have been some additional work that you had requested (once the work was already in progress) that was over and above the written proposal, which you also agreed upon and was then completed. To state that I charged you five times more than what we had been agreed upon is completely untrue, and once again is insulting and is not an accurate account on what occurred. Once the job was completed you gladly paid me the balance due and you were extremely happy in all aspects of the work we did. Some of the positive comments you stated were: wow those palm trees in the front yard I can't believe how beautiful they look I never saw anybody take so much pride and do such a wonderful job as you guys did and that Banyan tree in the backyard is absolutely beautiful y'all you did a wonderful job in thinning that tree out and pruning it back.’ Never during the entire time was I working with you or for you did you ever have a negative thing to say about me personally, professionally or with regard to my employees. Now it seems as if you are suffering from buyer’s remorse for some reason. After the work mentioned above was completed, you requested, and I provided you with, a detailed proposal for installing an irrigation system and landscaping, which included installing a privacy hedge along with sodding the backyard and other miscellaneous landscaping. You kindly declined this proposal, thanking me for providing you with the proposal and for the careful work I've done on your property. In reference to your opinions on my estimate and the amount I charge for my products and services, let me start by saying this; I have been in business for over 30 years very few people in this field can say that. And if you were to compare my prices to another well-established professional organization such as mine you would find that my rates are quite competitive. I wish nothing but the best for you and it was really a pleasure and a positive experience working for you and once again thank you for allowing Greenstar Landscaping to be of service. Thank you, Peter Masi
Diego P.
08/2014
5.0
landscaping, irrigation systems, tree service
+ 1 more
The whole team of Greenstar has been very helpful, responsive and professional. They came to our new house to check our irrigation system and within an hour also repaired everything. They also explained me how everything works. Moreover, Peter and his team came to trim our big tree at the entrance of our house in order to make it hurricane safe and also to look better. The team arrived punctually and worked quickly and professionally. Peter has generally been very helpful to give advice on what and how to maintain and secure our garden. We definately had a great experience with Greenstar and will use them again in the future for further work.
Description of Work: Greenstar Landscaping checked and repaired our irrigation system as well as trimmed a major tree.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Greenstar Landscaping & Irrigation
Thank you so much for sharing your experience with Greenstar. We strive to be as efficient as possible without skimping on the details. Thank you for mentioning teh time spent going over everything once the job was completed, it is important that my clients understand what we did, why and how it works. I look forward to the continuing of our business relationship in the future. Thank you!
Marcos L.
08/2014
5.0
irrigation systems
+ -1 more
They are responsive, polite and understand what they do. They fixed all my sprinkler system and the quality of the job was just fine. Price was fair too, not the cheapest, not the most expensive. I was very satisfied in overall terms.
Description of Work: Tune up service and overall sprinklers system repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,000
Response from Greenstar Landscaping & Irrigation
Thank you for sharing your experience with Greenstar Landscaping. I am sorry that we were not able to put our 30+ years’ experience to work for you. Regarding pricing, I assure you, as a licensed and insured irrigation contractor we do our best to stay competitive, especially when you compare apples to apples. I sincerely hope to soon add you to our list of happy clientele! Thank you again for your feedback!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Irrigation
FAQ
Greenstar Landscaping & Irrigation is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Greenstar Landscaping & Irrigation accepts the following forms of payment: Check,CreditCard,Venmo,Zelle
No, Greenstar Landscaping & Irrigation does not offer free project estimates.