Flamingo Appliance Service

unknown

Had an appointment in January 2016. Company came 20 minutes after promised window. Lint screen in dryer wasn't fitting and they said the grill out needed to be replaced. The problem was the dryer wasn't working and drying clothes properly. I said I wanted to call a vent cleaning company first before they replaced the part. Then I got automated emails saying the part was in and had to be ordered and it took many calls and emails to get them to cancel that order. Vent company came and cleaned vents, and "check vent" light came back on. I called Flamingo back to have them come back out with the part. 2 weeks later for my appointment the DAY of the tech calls and says "I see in the notes I'm supposed to have a part with me but I don't, do you still want me to come?" They had to reschedule again. The tech also admitted on the phone "I'm not really sure if this part is going to fix your problem." At this point I was desperate to have a working machine so they came out, replaced the part, and $250 later (two separate appointments) I learned the part he replaced had nothing to do with the problem. This is a Whirlpool recommended company but it's their job to trouble shoot. To have an honest (I'll give him that) technician tell me the part may not fix the problem - isn't the point that they're supposed to be able to troubleshoot? The biggest problem with Flamingo is the communication. The techs don't get right information from appointment schedulers, and the automated systems make it really hard to keep track of the communication. They had actually 'lost' my information in the system and when I needed the 2nd appointment originally they could find no record of the first! I wound up needing to speak to a manager and the back end of scheduling and communication is greatly at fault for the problems I had.

I asked what if the technician could NOT fix the machine and told me I would need a new one. He answered then it would only cost me 98.00 for the service fee. Well, that's pretty expensive advice and, I might add, an easy way for them to make money without doing anything but showing up to look at the appliance. They could easily make 1k a day per technician by having them just tell you there was nothing they could do. In fact, a totally incompetent technician could make 1K per day doing nothing at each and every call. If it wasn't so pathetic I would actually call it ingenious. Most companies will come out, do the estimate and if you choose to do the repairs they will waive the service call fee. If you need to replace the appliance, they will waive the fee and give you a discount to purchase the new appliance through them. Why would anyone choose to use this company? There are so many other sensible options. Your response didn't address my issue. You pontificated on a lot of other things rather than the fact that I questioned WHY anyone would use a service that has the potential of charging $98.00 for doing nothing. You could make a healthy living by sending incompetent technicians on calls to simply collect $98.00 a pop by simply saying they can't fix the problem or quoting a repair fee large enough to simply justify buying a completely new machine....and charging $98.00 for the advice.. I found an organization that has waived the service fee and completed the work. Something any reputable service organization would do and does do. BUYER BEWARE. PLUS you are incorrect...I made the service appointment DIRECTLY WITH YOU even though it took days because your phone service was on the fritz and I had numerous "first contact's" with your staff trying to make the appointment. Don't blame anything on the manufacturer..

Luckily I read these reviews before letting the "technician" into our home. As expected at 4:50pm (10 Minutes before the end of the appointment window), Flamingo calls to "reschedule" because of delays on the appointment before mine. Obviously this is a lie and instead creates the false desperation in a customer possibly stimulating a sense of desperation in order to agree to anything the "technician" recommends which is usually an inflated repair bill. Of course, Flamingo was a referral right from Whirlpool who, not so politely informed me that my repairs, without any investigation or analysis, would definitely not bed covered by my so-called warranty. Remember when Whirlpool was a bastion of quality and integrity....those days are long gone. I have a one year old refrigerator that can't get below 50 degrees F. Seriously? One has to question the intentions of Whirlpool who enlists a company like Flamingo who is based nearly 2 hours south of me and then makes me wait 5 hours for the repair tech to never show up. Why not dispatch another authorized repair technician who is nearly 15 minutes from my house and is part of my local community? Oh yeah, and the local technician is far more skilled and has high marks / grades on every other review site and is able to come to our home on the same day. Not sure Whirlpool nor Flamingo is actually interested in fixing this refrigerator. 5 hours. That is nearly an entire work day, which I took off from my job, to wait. Of course, this is my fault and I have no recourse. Instead of working, doing errands, playing futbol with my kids, volunteering at my kids school, or doing repairs at our local church, I'm sitting at home being jerked-around by this absolute waste of a organization. As consumers we need to band together to stop scam companies like Flamingo and stand-up to failing brands like Whirlpool. I'm calling my local technician who will receive double his expected fee and a box of my most prized cigars just for not being Flamingo

I have to hand it to them they came out the next day and advised me that it was probably still under warranty and that they weren't going to touch it so I could get a warranty repair. I give it to them for being honest. It just took ten days to come to get my refrigerator fixed.

Not well. They have made 7 trips and it still doesn't work. I have been without a micro wave for over a month. Their techs are not trained very well. I have to supply a step stool. Once I had to give one of them batteries for their battery tester. Their lab top needed to be plugged in because the battery was dead. So far they have replace 5 parts on my micro wave that is less than one year old.

Last month (July) our washing machine began making a very loud noise during spin cycles and would stop working in the middle of the cycle. We had purchased an extended warranty from Lowes and gave them a ring -- it turns out their provided is Flamingo Appliance and we scheduled a visit. The technician arrived on time and was polite. After an inspection, he determined that a part needed to be ordered and replaced and that they would call when the part arrived. Fair enough, we assumed that we could live for a week without it and that we'd be up in no time. Boy were we wrong. He returned the following week with the part (again, on time) and replaced it but it did not address the issue. Funnily enough, he didn't actually test the system with real laundry before leaving. We only discovered that it was still broken when we returned home and attempted to use the machine. After a quick call back to the technician, he indicated he would have to replace the same part again (why?). He said they would call when a replacement came in. They did -- a week later, and we received a call on the day of the installation from the technician that the part was somehow defective and he'd have to order YET ANOTHER ONE! (another delay waiting for a part that may or may not be bad -- decided without actually coming back to look at what was wrong with the machine????). Another week passes and he comes out to repair the unit but DOES NOT REPLACE A SINGLE PART, and instead 'calibrates' the unit. We give it another go and it's even WORSE this time! We immediately called back Flamingo Appliance and was told that the technician closed the order as fixed and we'd have to call Lowes again to open a new ticket. They said they've already billed the insurance company so they can't do any more work on that ticket, which of course seems a little odd that they can get paid for not fixing issues? We're now going on 1 month without a functioning washer. I would avoid this company at all costs. UPDATE 9/1/2015: I was contacted on Monday by a supervisor (Manny, but a different one than the tech) and he said he would get back to me in a couple of hours to schedule a priority visit. He actually didn't call back until Tuesday and he scheduled a return for Friday (despite the supposed 'priority', there was no way to get there earlier?). I asked for someone different than the previous technician. Manny indicated that the technician was coming with a couple of parts and I asked why wouldn't they first actually *diagnose* the issue rather than guessing about what was wrong? He indicated that the technician would the come with no parts and will order whatever is required. The technician showed up on time on Friday and was quite professional (Albert Jr.). He proceeded to evaluate the machine and showed me how the code indicated that a actuator had gone bad. He had one on his truck and replaced it, and then demonstrated that during the spin cycle everything was functioning ok. I told him I wanted to do a quick load and that he should wait until it was complete, and he instead gave me his cell number and said to call if there are any issues. Within 15 minutes, the grinding noise started so i called him back. He answered and said that he could be back within 15 minutes. Upon returning, he found that the main shaft screw had come loose and was causing the noise during the agitation stage. He fixed it, then stayed until the unit went into the agitation part and made no noise. He left again and said to call him again if there were any issues. I then did another full load of laundry and the unit stopped in the final spin/rinse phase. I immediately called Albert back but got no answer. I called Flamingo only to find out that (a) there were no supervisors left in the building and (b) there were no field supervisors on duty and that I would have to call back tomorrow. I called back on Saturday and was told that there were no supervisors on duty this weekend and the best they could do was to schedule yet another visit for the following Wednesday (which would have made it 44 days without a working washer!). I then called Lowes to complain about the service and luckily they understood, empathized, and recognized that this was hurting their brand. They offered to give me a 'buy out' which meant they would return the purchase price of my washer, which I quickly took them up on. Once I received confirmation, I placed an order with Lowes (given that they stood behind their product) and it was delivered the next day (Sunday). I now have a working washer (WITHOUT any help from Flamingo) and can put this mess behind me. Buyer beware -- these service contract companies are out to just spend the bare minimum amount of time and only provide services that they can bill back to the insurance company. At no point did the fact that I was without a washer for over 40 days even register as a problem -- sure they provided me lip service, but when it came to actually resolving the issue, it was business as usual. Their real customers are the companies they get contracts from and the insurance companies that they can bill -- not the people with the equipment.

The tech, Jeremy Grimm, showed up today - which in itself is incredible since I only called this morning. Eager to accommodate me, the office called to let me know he would be here between noon and 5 and he would call when he was 30 minutes away. He did - arrived when he said he would, immediately diagnosed the problem and then efficiently completed the repair and cleaned up afterwards. Both his work ethic and customer service were exemplary - and truly, Jeremy is a credit to his company. Some of you may be saying "All this about a microwave?" I would too - but understand that I am four days out of hip replacement surgery and all of the prepared food in my freezer was designed to be microwaved. Yes, for some, it's not a true emergency, but the people at Flamingo Appliance took it as such - and for that alone they stand to be commended!

We were lucky enough to have Darius come out. He called 30 minutes ahead, arrived on-time, wore shoe covers. He was polite, and professional. He quickly identified the issue we were having with our dishwasher and advised us on how we could resolve the problem. As a new homeowner, he was very understanding. The problem has since been resolved and now and the dishwasher is working great. I will be calling this company directly the next time I have a problem. I can't rate on price because there were no charges since it was covered by the manufacturer's warranty.

After bumpy start the manager called me and agreed to make the repair at no charge. Though it took several visits they did replace the needed part and I appreciate the professionalism and courtesy provided after the problem with service occurred.

It was excellent. He charged me the minimum and it was fair. He was prompt and he was forthcoming with information maybe a couple of little tips to waive the problem in the future. I thought he was great. He was very polite and very professional. The cost was for minimum service call and minimum labor charge.

The technician showed up late. He was supposed to come between 9am and noon. He shower up 10 minutes before noon. He was very unprofessional and rude since the moment he stepped in. He asked me if I was the maiden or the homeowner ?! He was almost all the time on the phone, not paying full attention to our fridge. He would step out of the house for 10 minutes and then gave me his diagnosis (which I believe somebody did for him). He said we were needing to replace 3 major parts. His computer did not work so he was not able to give me an estimate. He had to ask his friend on the phone to get an estimate for me.....parts were about $400 and labor about $1,400. He said rudely that I only had 30 days to make up my mind about having the repair done otherwise I would have to pay them again for the diagnosis. I wonder if KitchenAid knows what kind of people they are referring their costumes to......

I was having problems with the gas burners if I turn on low they would go off, and gas was leaking out. A very nice young man by the name of Jonny did a thorough check. He was very professional, polite and knowledgeable. I highly recommend

They went ahead and took the part that was not functioning well and they came back out when they said they would, always call in advance, and leave us an e-mail. We are still working with them because we have another thing gone wrong with the deal but it was anything that it can't be solved. They did the first part of the work and then it started working just fine but an hour later it quit and that's because the fan and the compressor. The compressor was growing cold so there was no reason to change it but the fan wasn't working correctly, so then when ti quit I called them back and told me they'll be out on Thursday and they came out promptly when I wanted them and we're getting a portion of it replaced to.

They were on time, had a great attitude, and job well done. I would highly recommend them.

There was an F1 error (computer mother board) error in our washing machine. A young lady came out to service the washer. After her and quot;serviceand quot; the ball bearings were damaged. The washer which prior to service was whisper quiet is now EXTREMELY loud and bounces all over the place. We called the technician back out but she denied having done anything to throw off the ball bearings. I am so livid and disappointed and will never use this provider again for anything.

Flamingo appliance originally came out in June to fix Fabric softener dispenser. While charging me for labor they did not fix the dispenser. Was living with the build up for last month but called them again to avoid additional labor costs. The same repairman came out last week and said a new part was needed. He quoted me a price for the part. He ordered part and returned this week to put part in never taking time to confirm it worked. Turns out cost more than what was quoted. Part did not fix problem. Called them again and spoke with Supervisor/Manager who indicated he would personally come fix the problem. Scheduled and confirmed an appointment for today. Supervisor never called to cancel/reschedule and never showed up. Only used them because they were Maytag certified, which clearly they should not be.

Originally quoted repair at $250. Then after openning the unit and looking he raised the quote to $600.00 . Seemed like a scam. Beware. hefty 100 charge just to diognose. Seems like a scam to me.

I spoke with Flamingo's office to schedule an appointment. Knowledgable, courteous, and professional. I received a confirmation robo call the night before giving me a window when Albert would show up. While Albert showed up twice outside of the time window, he did call to advise he was running late -- the nature of the business and given his professionalism, I was not too bothered. On each service call, Albert performed professionally and with great care to ensure that he did leave make a mess. While expensive, Flamingo is on my priority list to fix any of our appliances.

Had to call to reschedule initial appt. on an exceptionally stormy S. Fla. day and rescheduled for next day 9am. They were prompt and professional and resolved problem in reasonable amount of time. Would use again.

Overall the installation procedure went fine. The story is told above, my chief complain is high price and lack of information concerning prices prior to the technician arrival.

Very happy with service.Prompt, reliable and fair price.

The problem with Flamingo is they send the technician out without all the information I had given over the phone. It took him two minutes to diagnose the problem and 15 minutes on the computer to set up the parts order and collect my credit card information. He returned two days later with the parts and was done in 15 minutes. How can they come up with $185 in labor?

The water was not getting hot in my washing machine when it was set to do so. I called for an appointment and was told when the technician would be able to come to my home. The company called me the evening before the appointment to let me know the 3 hour window of time the tech. would be able to be at my home. The next day the technician called to let me know when he was on his way. He was neat,polite,timely and thorough in checking out the problem. He gave me an estimate and was able to repair the machine right away -since Flamingo is approved to repair Maytags, and had the part in his truck. As far as scheduling appointments you may request A.M. or P.M. if you wish and they try to accommodate you. You may make and cancel appointments if they don't work out online or by phone in the morning before your appointment is scheduled. There is an $85 service charge that is dismissed if repair work ensues. I also used this company to repair my dryer -also a 20 year old Maytag which was leaving dark stains on my clothes. My tech. was able to diagnose the problem as being a felt liner that needed to be replaced around the back drum (which had deteriorated after so many years) and then ordered the part and installed it a few days later. I was impressed they are still able to service such old machines! More recently I had to have them come out to diagnose why it was taking so long for my clothes to dry....I am embarrassed to say that I had pushed the machine too far back and the hose was kinked. At least the service tech pulled out the machine and showed me how it had to be placed, checked the vent and put easy sliders on the feet to make it move easier. I still had to pay the $85 . My Bad!

An appliance technician from another company had misdiagnosed the problem with our washer. We ordered and installed the part that the other technician indicated was the problem, but the washer still wasn't operating properly. We then contacted Flamingo, which is an authorized Whirlpool representative. The Flamingo technician recognized and properly diagnosed the problem. He was very professional and obviously knew what he was doing. I wish we had contacted Flamino first, and highly recommend this company.