Edd Helms Group Inc

My a/c is about 12 years old. I already know I have a Freon leak & that (due to the age of my unit) it's not really cost-effective to have it repaired. So I looked on angie's list, found three companies with A ratings and called them to get an estimate to replace the unit. Called Edd Helms, & the person that answered the phone said that they don't give phone estimates but they'd be happy to schedule an appointment, take a look at the unit, and then give me a written estimate. I said that was fine, but told the woman that I work less than 5 minutes from where I live, and asked her to have the technician call me when they were 15-20 minutes away so that I didn't have to stay home all afternoon waiting on them. She replied that it is there policy to do that anyway, because they don't like driving to appointments only to find no one there. On the day of the appointment I went home to have lunch, all of the sudden there's a knock on the door & it's the A/C guy. No big deal, I was home anyway, but when I told him he was lucky I was there & asked him why he hadn't called me, and replied "No one told me to call." OK, whatever. He takes a look at unit, takes some measurements, asks me some relevant questions, get's my fax # and email address and tells me he'll send me a written estimate in a day or two. Two days later I haven't heard anything from them so I called the guy & he said, "sorry, I'll have the estimate to you tomorrow." One week later I still haven't heard back from them so I'm buying a new A/C from another company I found here on Angie's list. Business sure must be good for this company for them to not even bother trying to get my business...don't know if the owner of the business knows or cares about this, but if I owned this business I'd be @#$%! Just lost about $4,000 worth of business.

They were on time. The price was reasonable. They got the work done professionally.

At first they worked with us to get the contract signed. Working through the negotiation process took a while but we arrived. The installers were nice. They should start their own company with the head installer. Sales person, admin, and office staff ....read below. The problems we've had: They crashed a truck into the brand new roof (mistakes happen) and apologized, promising to pay for repairs. They pointed it out to us. No problem, just get it fixed. The problem is, they then charged full amount and will not follow up, or return calls to repair roof, unless they are selling excuses to not take responsibility. This is not cheap because, multiple roofers told us that the corner of the roof needs to be taken up to get broken pieces of wood out, and replace. Thermostat was installed to run on batteries. This is not what we discussed, as this is this is impractical In Miami. Manufacturer of thermostat says it would have just taken connecting one more wire at each end. Now they won't fix it, unless we [ay for them to come out. A few register grills were also not installed. We had them installed ourselves. Everything is courtesy and helpfulness as long as we don't have any issues with anything they've done or have not done. Whenever we've brought up these issues, they (sales person, reception, administration, the office staff, and others) have been rude, short tempered, and insulting, or just ignored us. After that kind of treatment, we have also tried going to company head. We have not heard back, despite repeated attempts. Why final payment was paid before roof was fixed and other issues resolved: they harassed us and someone paid in error, because our minds were on a family health emergency. The family member at the center of the emergency is who they kept constantly harassing for the payment, especially after we explained the situation to Ed Helms. Once they cashed the check, they took the money and ran. Just tried to contact them about this again to give them another chance at this before posting anything. We were asked by someone who has no knowledge of the issue, if it was ever brought up to sales person. We explained sales person pointed it out to us. This person now says that they pointed it out to show they didn't do it. I explained that was not the case and said how the sales person apologized and promised to pay to repair the roof (when he first pointed it out), and I further elaborated. In short, he asked questions and responding with other reasons of why they are not responsible, again, not having the necessary knowledge of the issue or the events (speaking of what was meant in conversations or what was said without having been there nor having spoken with anyone who was). When I asked how he could make those statements abandoning responsibility, while not having knowledge to, he responded by saying that he will speak with sales person and get back to me. If experience with Ed Helms has taught me anything, it is that they will not be calling back. We will never do business with them again. It is difficult to decide who to hire for this. We regret that we hired them, and that feeling is most difficult. We suggest you save yourself the being mistreated, insults, rudeness, yelling, short tempers, being ignored, the broken roof and thermostat that runs on batteries, with a company who's automatic response is to weasel out of their responsibilities and leave their clients with the bill.

I am not an AC technician. So this is just my version of the facts. Please take it with a pinch of salt. Still I am a fairly handy homeowner that does a good share of home improvement projects and I have a master in quantitative sciences that make me very comfortable with math and physics. A sales rep came in to quote an AC replacement. Instead of replacing the AC he recommended to replace the ducts. He came to this conclusion by looking at the vents size. He said the reason why the house does not get cool is because the heat loads are not correctly calculated. For example, currently I have a small vent on top of the gas stove (which produces a lot of heat when in use) and a larger one on top of the kitchen table. His recommendation is to invert them. I think that may slightly help but considering that both vent are in the same room and just 10 feet away I think the kitchen should get cool nonetheless if the AC was working properly. Plus I do not cook very much and the stove is seldom in use. He also said that he would not be surprised if most of the cooling goes in the attic rather than in the house due to holes in the ducts. The guy was pushing the entire time replacing the ducts without even inspecting them. I had to explicitly ask him more than once to double check the ducts in the attic to validate his diagnosis. I also filled him in with details about the house insulation (which he did not ask about). The guy clearly came in with a mission to sell ductwork. In the end he opened the access to the attic and peeped in with a torch. And he concluded that the ductwork was very bad. What he does not know is that another certified vendor replaced the ducts just a few months back. I am sure the work may not be perfect but I can tell you that after redoing the ductwork the house got much cooler than before. He also did not check the air-handler (which I know is very old and dirty and need be replaced). His advice was: replace the ductwork first and then if that does not work change the AC unit. That was disappointing. I may be wrong but my expectation from an AC professional is to exactly tell me what is the issue and how to efficiently resolve it. I asked to send me a quote for both, replacing the ductwork and the AC. Replacing the AC unit quote came in around $3800 for a 3 ton which is a little above market price but still within an acceptable range.The quote for replacing the ductwork of a 1100 sqf home came in for $5000. When I had the ductwork replaced a couple of months back I paid separately for material. That was less than $500. The 2 technicians that performed the job were at my place for 1 day. Now take $500 out of the $5000 that makes $4500 to have 2 guys from Edd Helms install new ducts in the attic........ All of a sudden I start realizing why the salesman was pushing replacing the ducts all along. Because that is where the money is. But again this is just my take. I was hoping for a more impartial opinion. Hence, my disappointment with this provider. Still based on other users? reviews I believe that if given the contract they would do a good job.

Carl was pleasant, on time and knowledgeable. Before he came I received a call from his company verifying the time for him to arrive and his name. He was very thorough in checking out the unit and also offered ideas for future service.

They are just a terrific company. They come on time, they do what they are ask of, they are professional, they do not require a lot of direction and they go out of their way to help the customer.

I have used their services a couple of times. We were getting ready to leave town and the a/c unit broke down. They installed a new unit in our home. I am happy with their services so far.

They are excellent. I have always been satisfied with the services they perform.

Estimator was punctual, informative and willing to discuss options for HVAC replacement.. Installation crew was professional and efficient and installed air handler and roof-top A/C compressor quickly and on time. Old equipment was removed and site left clean.

It was fantastic. He was prompt and professional. I thought it was going to cost me a fortune and he ended up being very reasonable. I would highly recommend him.

Were punctual, courteous, and professional. Did a great job on the installation with their work showing care and attention to detail. No surprises, which is what I expected. Very please with their work and will certainly use them again if the need arises.

They had the best price out of all the companies I had received quotes from. Their presentation was very professional, and the sales representative was very nice. They were very punctual and their follow up was very good as well. There was a little damage to the wall in the room where the unit was, but they did have to remove a very large unit from a very small space. There is only about a 6 inch scratch in the wall, and they could have easily done more damage removing the unit, so I’m happy there was as little as there was. The unit I had installed works very well though.

Ed Helms fixed everything. Very pleased. Will definitely use them again.

We decided to sign up for an annual maintenance plan. Will recommend them to our friends.

they showed up on time and finished in one day as they promised no problems at all

A very good experience, overall. I called on a Sunday morning and the technician arrived a few minutes early. He was neat, polite, professional and answered all of my questions. I paid a bit more because it was a weekend service call, but that is to be expected from any company.

He found the problem and gave me his opinions on options to repair or replace, then referred me to their sales department for pricing on both. I appreciated that the technician was not also the sales guy. He was very friendly, knowledgeable, professional and prompt.

Our air conditioner stopped working on a Friday night. I had just joined Angie's List a couple of days before and at that time had been looking at electrical. Edd Helms had high ratings, so I called them. The woman who answered the phone was very friendly and told me they would call before coming out. It took several hours before they could come, but it was a Saturday. My husband was concerned that our a/c would not be fixed until Sunday or Monday, but when the tech got there, he determined very quickly that it was a part for the compressor and he had one on his truck. Our repair was completed very quickly and inexpensively. We were very satisfied.

Please refer to my statement above.

They were terrific. They are rated an A on Angie's list. They came before I even think they would show up. They were there at 8.15 in the morning. They were clean. They actually backed themselves up with the work. Before they finished, they cleaned up all other stuff. They were neat, and they did the job quickly with minimal disturbance. They did the job, and I was very pleased. I actually had an authorize person to inspect their work.

About 2 pm, I noticed it was getting hot downstairs. Even though the air handler was blowing, it was hot. I checked the condenser unit outside and saw the breaker had tripped. This had happened yesterday also, but I chalked it up to the twice-daily lightning storms we get this time of year, and the unit came back on as soon as I flipped it. When the same thing happened today, I was pretty sure we would be sweating tonight. I went on Angie's list, found Edd Helms at the top of the list, and spoke to Trish, the Customer Service Agent. She told me someone could come out in about an hour! Carl was here in about 50 minutes, assessed the problem, and was done within the hour, no extras, no unforeseen problems. This company is one of the few that truly bring back"Customer Service and Satisfaction" of old times. Anyone who complains about their pricing should learn the trade themselves--the education alone is a fortune, and do you think parts are cheap? Outstanding company!! Charlie Rousseau

I was in the middle of putting up a new outdoor ceiling fan on my back porch when I realized that the fan I purchased was not compatable with the solid state fan control switch that was previously installed on an inside wall. The fan instructions claimed that using such a switch could couse short or fire. When I went to take fan control off the wall and replace it with a standard light switch I discovered more wires that I new what to do with. I thought about playing the guessing game, but that didn't really seem wise. I jumped on Angies list, found a nearby, reputable electrical company, and within 10 minutes had an appointment for the next morning. The guy showed up on time, was very friendly, and answered all my naive questions about wires. He got wires straight, installed the new switch, and finsished the rest of the fan installation for me. The whole took less than an hour and cost me $85, which was alomst a much as I paid for the fan, but I consider that worth it if it prevents an electrical fire. I would definitely use Edd Helms Electric again!

He was very thorough and informative. He explained everything in detail and really knew his stuff. They told me exactly how long it would take to install.

He was good overall. He was responsive and punctual.

Awful. First call: We called because their number was on our A/C in our new house. The thermostat kicked off at a certain temp, and thought it was a thermostat problem. The guy installed a new one, and it kicked on and he left. Sure enough, it kicked back off a few minutes later. They would not honor any kind of warranty, less than 24 hours later to come over to actually fix it. Next day, A different guy came back out a second time, but when my husband said he didn't want to pay a second time, the woman on the phone told the tech to leave, "they can sweat". (real nice, we have a 4 year old and animals). The second guy was nice enough, and told my husband to check the drain that leaves the house, and reported to his office that we had a hole in the drain, something he clearly couldn't have deduced if she told him to leave without service. I called to find out if they would see reason and help us. She told me she would call me back after researching the problem and talking to her manager, but never did. Apparently asking for a 24 hour warranty on their work and good name wasn't important enough.I understand how they have to pay their guys, but how can they charge me $150 and not fix my problem, and not try to make it right? They could have sent the first guy back out, since they paid him once. I would have understood extra money for parts or whatever, but can't even try to make it right? Nice. Well, last week, we called another company out to drain the condensing pipe. That was the initial problem, not the thermostat and not some alleged hole in the pipe. It was severely clogged. Fine, now I spent another $100 on that. Well, Monday, it shut off again. A friend recommended his family member to come over (thank God), and his findings were that the entire condensing until was frozen solid (block ice, I helped thaw it out) because the switches on the back of the thermostat were both in the "on" position, requiring the unit to remain on, even when it wasn't needed. Now I have spent a total of $410, not including the new thermostat (which we didn't need), for a problem that could have been easily fixed by cleaning the condensing pipe that leads outside the house. Their tech should have diagnosed that for the value price of $150, which we paid the first day. In a time where companies should be standing by their work and their good name, they managed to cost my family a significant amount of money to fix not only the initial problem, but also to fix the mistake of their tech. They could have easily sent someone back over, in good faith that we were not trying to screw them, and it looks like they did that to us. Luckily for the consumer, social media and online complaints (with the state's attorney, the Better Business Bureau, and Angies list), allows me to spread the message easily.